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XM Cyber vs Zscaler Zero Trust Exchange Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
XM Cyber improves efficiency, cutting vulnerability management labor, saving money, and enhancing risk management with superior risk tracking capabilities.
Sentiment score
7.1
Zscaler Zero Trust Exchange Platform provides cost-effective security, enhancing visibility and stability, and outperforms previous setups like Fortinet.
There was a specific issue that our other security tooling did not pick up, but XM Cyber did.
Group CISO at a insurance company with 51-200 employees
It's reduced the timescale to remediate vulnerabilities that are identified as representing a high risk.
Chief Information Security Officer at a financial services firm with 5,001-10,000 employees
When I see that I am trying to cut costs, for example, even when replacing Prisma, we have managed to save about over half a million dollars a year.
Cybersecurity Senior Program Manager at Dayforce
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
Lead Engineer at FIS Global
 

Customer Service

Sentiment score
6.2
XM Cyber's customer service is highly rated for responsiveness and effectiveness, with some minor improvement suggested by a user.
Sentiment score
4.8
Zscaler Zero Trust Exchange Platform support is reliable with regional availability, receiving ratings 8-9, despite occasional delays.
The customer support is fantastic; it's probably some of the best we've received across all our security vendors.
Group CISO at a insurance company with 51-200 employees
Customer support for XM Cyber is good, responsive, and it follows up on issues.
Chief Information Security Officer at a financial services firm with 5,001-10,000 employees
Sometimes, support takes time since the solution has some bugs that need fixing.
architect at Tata Consultancy
They have provided the numbers and contact supports, and it is almost immediate.
Cybersecurity Senior Program Manager at Dayforce
 

Scalability Issues

Sentiment score
7.3
XM Cyber provides scalable, reliable solutions with easy licensing and deployment, receiving high ratings and responsive partner support.
Sentiment score
7.7
Zscaler Zero Trust Exchange offers scalable cloud integration, supports remote work, and maintains performance, despite occasional migration complexity.
Its scalability is great; it's easy to deploy and fully scalable.
IT Security manager at a tech services company with 10,001+ employees
We have not experienced any issues with scalability or reached its limits.
Group CISO at a insurance company with 51-200 employees
The only limitation I was mentioning is that it was unable to identify the sources of vulnerability, which they are going to embed by the mid of this year.
Cybersecurity Senior Program Manager at Dayforce
 

Stability Issues

Sentiment score
8.0
XM Cyber is highly stable, quickly addressing minor issues, ensuring reliable and consistent performance in complex environments.
Sentiment score
7.8
Zscaler Zero Trust Exchange is stable, reliable, with swift support, despite rare latency issues, averaging high user ratings.
We have quite a complex and large IT estate, and we've certainly experienced no limitations or problems arising from the ability of XM Cyber's product to scale across that estate.
Chief Information Security Officer at a financial services firm with 5,001-10,000 employees
Zscaler Zero Trust Exchange Platform is very stable.
Cybersecurity Senior Program Manager at Dayforce
 

Room For Improvement

XM Cyber should enhance mobile access, AI integration, support, visualization, tool compatibility, vulnerability detection, pricing, and advanced analytics.
Zscaler Zero Trust Exchange struggles with performance, interface intuitiveness, scalability, and integration, while facing high costs and support criticism.
We push the boundaries with digital twins; I understand XM Cyber uses a similar concept of graph databases to map environments.
Group CISO at a insurance company with 51-200 employees
They could improve support because when we need to create a super case and escalate to resolve with technical support, they resolve our ticket in approximately two weeks.
Chief Information Security Officer at Prezero
The part that can be improved is the mobile exposure and the IBM i specific equipment.
IT Security manager at a tech services company with 10,001+ employees
Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time.
Cybersecurity Senior Program Manager at Dayforce
They might be able to identify if something is missing with Zscaler.
architect at Tata Consultancy
 

Setup Cost

Enterprise users find Zscaler pricing varies widely; flexibility contrasts high costs for licenses, features, and large deployments.
We have a large, complicated estate, and in the licensing discussions, we were keen not to have the cost balloon because of the complication, the number of PCs and servers that we have.
Chief Information Security Officer at a financial services firm with 5,001-10,000 employees
Zscaler Zero Trust Exchange Platform is much, much cheaper when comparing price.
Cybersecurity Senior Program Manager at Dayforce
 

Valuable Features

XM Cyber enhances security by simulating attacks, assessing risks, identifying vulnerabilities, and optimizing asset protection with metrics and cost savings.
Zscaler Zero Trust Exchange offers seamless connectivity, advanced security features, and easy integration, enhancing enterprise operations and data protection.
Our loss exposure amount has reduced significantly, leading to two big wins: our loss exposure amount has gone down, and we have direct savings from focusing our team's time on what's important, allowing them to work on other business benefits and generate value for the company.
Group CISO at a insurance company with 51-200 employees
By far, the best feature of XM Cyber is being able to map out the way vulnerabilities can be exploited based on what they call the choke points in the network where the path that a bad actor would take comes closest to assets within our environment that are most vulnerable but also most valuable.
Chief Information Security Officer at a financial services firm with 5,001-10,000 employees
XM Cyber allows us to quantify the risk, and we are able to track remediation, so we can quantify the risk at an executive level and also to a technical IT team.
IT Security manager at a tech services company with 10,001+ employees
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
architect at Tata Consultancy
We have excellent account management, smooth marketplace engagement, and processing in how my team or organization uses Zscaler Zero Trust Exchange Platform.
Manager, Software Development at a outsourcing company with 201-500 employees
Since we started using Zscaler Zero Trust Exchange Platform, it has auto-configuration, and wherever we have deployed the auto-configuration, we have not encountered any problem.
Cybersecurity Senior Program Manager at Dayforce
 

Categories and Ranking

XM Cyber
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Continuous Controls Monitoring (2nd), Vulnerability Management (27th), Cloud Security Posture Management (CSPM) (19th), Continuous Threat Exposure Management (CTEM) (4th)
Zscaler Zero Trust Exchange...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
66
Ranking in other categories
Data Loss Prevention (DLP) (6th), Cloud Access Security Brokers (CASB) (9th), Application Control (6th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (4th), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. XM Cyber is designed for Continuous Threat Exposure Management (CTEM) and holds a mindshare of 12.0%, down 14.8% compared to last year.
Zscaler Zero Trust Exchange Platform, on the other hand, focuses on Secure Access Service Edge (SASE), holds 9.7% mindshare, down 12.0% since last year.
Continuous Threat Exposure Management (CTEM) Market Share Distribution
ProductMarket Share (%)
XM Cyber12.0%
Pentera15.6%
Cymulate14.7%
Other57.7%
Continuous Threat Exposure Management (CTEM)
Secure Access Service Edge (SASE) Market Share Distribution
ProductMarket Share (%)
Zscaler Zero Trust Exchange Platform9.7%
Prisma Access by Palo Alto Networks12.3%
Cato SASE Cloud Platform10.2%
Other67.8%
Secure Access Service Edge (SASE)
 

Featured Reviews

Stephen Owen - PeerSpot reviewer
Group CISO at a insurance company with 51-200 employees
Has significantly improved risk visibility and optimized remediation efforts across dynamic environments
We tightly integrate with APIs, consuming feeds and open source data. We have integrated with XM Cyber, and we are elevating ourselves with AI and MCP tools as we view this as a forerunner to reducing the workload for our agents and IT staff. We're pushing all our security partners to provide AI and MCP tools. Our vision is for them to offer a chat interface where a junior IT or an experienced infrastructure engineer can ask for what needs to be patched next without using an interface. Their current interface is very usable and professional, ranking in the top tier of applications. Their reporting is good, offering custom reports, and their API integration is a new capability that serves us well. We have high expectations for the next generation, such as a chat interface to ask questions. However, everything has been very good. We push the boundaries with digital twins; I understand XM Cyber uses a similar concept of graph databases to map environments. I would like access to that and querying languages, enabling more informed business decisions. XM Cyber sees much of our estate, which is beneficial for making informed decisions, and we can harness those insights and data for business analytics. For instance, it could help us gain insights into change management—if a particular server impacts another and that server is supported by yet another server, we could glean significant insights for change management meetings.
Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Secure access has improved remote work and has reduced vulnerabilities across our workforce
Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time. Some vulnerabilities create issues, and when we wanted to identify the source of the vulnerabilities, specifically focusing on mobile ID and related areas, it was unable to provide assistance. However, according to discussions with Zscaler Zero Trust Exchange Platform, they said that by the end of mid-2026, they are exploring these features, and probably those features can be incorporated or embedded into this particular system. That is the only major negative point.In terms of responses, Zscaler Zero Trust Exchange Platform is good. In terms of controlling vulnerability, it is good. The only cons I have noticed is that it is a bit slower, and sometimes it is unable to identify the source. These are the key areas for improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
9%
Retailer
7%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise12
Large Enterprise42
 

Questions from the Community

What do you like most about XM Cyber?
The platform's most valuable feature is attack simulation.
What is your experience regarding pricing and costs for XM Cyber?
My experience with pricing, setup cost, and licensing was that we have a large, complicated estate, and in the licensing discussions, we were keen not to have the cost balloon because of the compli...
What needs improvement with XM Cyber?
There are many interesting things about XM Cyber, but the part that can be improved is the mobile exposure and the IBM i specific equipment.
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What needs improvement with Zscaler SASE?
The solution needs to improve a lot of aspects.
 

Also Known As

No data available
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Hamburg Port Authority, Plymouth Rock Corporation
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about XM Cyber vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: July 2025.
881,757 professionals have used our research since 2012.