Cortex Cloud by Palo Alto Networks Reviews

The major use cases for Cortex Cloud by Palo Alto Networks include protecting customers and vulnerability management, which I believe is a good solution.

As both a reseller and user, the positive aspects of Cortex Cloud by Palo Alto Networks that I would mention are the good reporting and its easy-to-use interface.

Cortex Cloud by Palo Alto Networks does help reduce manual tasks in security processes, as I configure it, set it up, and as long as I'm monitoring and checking it, there isn't a lot of additional work to put in.

The unified data setup in Cortex Cloud by Palo Alto Networks does help streamline security intelligence efforts.

The negative aspects or areas for improvement in the product include the fact that the cost might be a bit high, which challenges commercials, but not technically.

The areas I think could be improved in this product include some possibilities, but I cannot specify exactly what could be improved.

My impression of Cloud Runtime Security in stopping attacks in real-time is that I have never had an issue where it has let something through, causing an outage or concerns to the customer, so it does what it says it will do and there are no complaints.

For stability, scalability, mean time to response, and potential incident investigation improvements, I would give it a nine or probably even a ten, as the time to respond is pretty good and I have never encountered a scenario where we have not been able to respond quickly.

Regarding the technical support from Palo Alto Networks, I think it is actually pretty good and I would probably rate it an eight. We have been pretty fortunate in regards to the support, having a long-term partnership that grants us priority support, and my team is experienced with the solution, so the learning curve has been quite low for them. The dashboards provide pretty good visibility, but there could be more the platform could do in regards to remediation.

Positive

In mentioning some pros and cons between Cortex Cloud by Palo Alto Networks and some competitors, I think the interface is easy to use, especially compared to solutions from IBM, which are complex, hard to manage, and hard to configure, whereas I find Cortex Cloud by Palo Alto Networks a lot simpler to manage with a clear, concise interface.

From a technical standpoint or pricing, Cortex Cloud by Palo Alto Networks is a stronger solution in the market at the moment compared to other products from ConnectWise or Symantec.

Regarding AI features, I do not know anything about the AI features on Cortex Cloud by Palo Alto Networks that I am aware of.

In evaluating detection coverage in a MITRE ATT&CK evaluation regarding protection, I think Cortex Cloud by Palo Alto Networks has a larger threat protection landscape than its competitors, making it probably a strong solution in its market.

In terms of effectiveness, the behavioral threat protection and anomaly detection features in Cortex Cloud by Palo Alto Networks have received no complaints from the customers I have put it through, so I think the answer to that question is strong.

Cloud Security Ops Dashboard does impact cloud security posture monitoring, as it provides strong visibility, making it a lot easier to view, and I think it reduces the time spent navigating the solution.

Regarding improvements in incident close rates with the adoption of the product, I am not certain. I did not have visibility into the close rates beforehand, so I cannot say what improvements it has brought in.

Regarding AI features in the product and potential new features needed, I would not know how to differentiate between a product that presents findings based on what it has seen versus one that uses AI, but from my understanding, I have not potentially used those features yet. It could be using a different engine powered by AI, and I would not recognize it, but it is hard for me to answer that question clearly.

I would rate this solution a nine overall.