Dell Business Laptops Reviews

I mostly use Dell Enterprise Laptops, specifically Latitudes and Precisions, and we now have two of the newer models from this year.For personal use, I use Dell Enterprise Laptops on the job.Dell Enterprise Laptops are the main hardware that the people in the company work on, so it's mainly laptops, a few hundred workstations, and that is it—just work.I do anything with Dell Enterprise Laptops; they are used for different branches and teams, with the Precision line for more developer tasks and the Latitudes for more office-focused work.

For the Precisions, they could be i7 or Core 7, or maybe now they are Core 9.Sometimes they crash; we currently have issues with a laptop model we bought last year that shows a lot of crashing, so that is what we are trying to find out what is causing it.Windows Update for Business is pretty generic; I think other brands such as HP are also pushing their drivers to Microsoft to make them available.

The performance of Dell Enterprise Laptops is okay, although sometimes the builds change a little bit with tiny alterations each year.The changes could be good and bad, such as alterations to the mousepad that are perceived as not working very well, or issues with the materials used or the coating of the laptop; we sometimes have to swap the laptop lids due to problems with the coating.I think with the newer versions of Dell Enterprise Laptops, since we have them quite recently, it usually takes approximately a year or maybe a little more to see if the surface gets damaged with scratches.

I have been working in my current field for around five years.

Sometimes they crash; we currently have issues with a laptop model we bought last year that shows a lot of crashing, so that is what we are trying to find out what is causing it.

If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.I find that they are okay, although sometimes the problems are pretty complex and it takes quite a while to solve; if it gets really difficult, we have to take escalation paths, but other than that, it has been fine.

I would not necessarily consider changing from Dell Enterprise Laptops, but it is something that we might look into in the near future regarding what other brands are doing; it is always on your mind to check other technologies and costs.

If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.For the support cases, I would rate them maybe a seven.I am not really into the financial aspect regarding the cost of Dell Enterprise Laptops, as I am mostly doing the maintenance and technical support, but I think they are acceptable; their prices have been pretty stable over the years and have become slightly more expensive, but it is acceptable. I would rate this review an eight overall.

On-premises

Microsoft Azure

My main use for the laptop is Excel. We don't do any AI at the moment, but we're going to most likely do something with that very soon.For web, we just do the normal tasks. We manage applications, Teams, and it's very straightforward, all Windows.Regarding the screen, everything is fine. We don't do any videos or anything like that, so for us, it's just basic Windows Office, and I have no issue with that.

The CPU affects my choice to use Dell Enterprise Laptops. I use vPro for heavy users, and then I use the regular Core for HR and admin assistant for support.What I appreciate most about Dell Enterprise Laptops is that I learned that Dell has a way for me to push and manage computers that I have in the network, so that's what I'm going to start using now.I think that more and more AI is going to be used, and we're going to be using it sooner or later, so with the new laptops, at least I know that I'm covered in a basic way. We're not developers, so that's another story.Better performance for me is defined by knowing the drivers, what people are using, the space, and the RAM.

I think that with the new laptops, they're too heavy, way too heavy, and that's causing issues from my side. I would appreciate this changing for the next versions.

I have been using Dell Enterprise Laptops for over 10 years.

I didn't encounter any downtime or crashes with the laptops.

For handling all the workloads that I have, I put a lot of memory in the laptops, so then I know I'm okay.

I haven't used customer service recently. In the past with a different company, I did have an instance where the motherboard died, but they replaced it. That service was efficient.

Positive

Before Dell Enterprise Laptops, I did not have anything else. It's been Dell for me.

For the pricing, I'm part of the Dell Premiere, so I get a lower price, and I'm fine with that. Managing costs is straightforward since I just bought one computer a year ago. I did need to buy a new battery, which was a bit of a problem, but it's only one issue among many.

The main reason I keep using Dell Enterprise Laptops is that for me, they are work laptops, not Mac. Mac is for design, and Dell Enterprise Laptops work with everything. They're easy and affordable.

Currently, I am testing Dell Enterprise Laptops Pro Max.The CPU for the newer laptops is the Intel Core Ultra, or the Intel vPro 7.Today I learned something new about the vPros that I'm going to start looking into, but so far the performance has been fine.I find Dell Enterprise Laptops fully reliable.In the past, I just used the Dell website for drivers, and that's it.For the keyboards, they are okay. I have some external keyboards and mice, and I have one that works perfectly. I never have a problem. I can leave my laptop connected for 10 days and the keyboard, even though it's wireless, works.I'm satisfied with my current setup. I would rate this review at 9 out of 10.

On-premises

Microsoft Azure

My main use cases include office applications, primarily Office 365 applications. We spec the laptops accordingly to the user's needs, so they pretty much keep up with the user and are application-based from the time we give them.

The feature I like the most is tech support. Calling tech support is quick and easy, and I can get it fixed whenever I need it to. Having this laptop improves my company overall by providing more features available when it's configured, offering more flexibility in the configuration of features.

Dell Enterprise Laptops could be improved with better quality assurance and quality control.

I found issues with this current laptop I'm using. When I tilt it 15 degrees, the screen goes blank, and I have to close it and reopen it for it to come back on. It goes to sleep, and I've checked several times that it doesn't seem to be a Windows setting; it may be something internal. Other models we have experience issues where the camera disappears in the middle of a Zoom meeting, and you have to reboot or reinstall the camera completely. We have other issues where it would stop charging from all Thunderbolt ports, and we either have to have the motherboard changed or change certain power settings in the BIOS. Quality assurance or quality control could be improved.

I have been using Dell Enterprise Laptops, specifically this Pro model, for four years.

Regarding stability and reliability, I wouldn't say I've experienced performance issues, but I have experienced crashes. I've noted cameras disappearing in the middle of a Zoom or Teams meeting, or the laptop going to sleep if you simply pick it up from your desk or try to move it. There are certain quirks, or it stops charging once you take it off the docking station and try to plug it back in. We've had these quirks over the last six years that we've had to find peculiar workarounds for.

ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician will take ownership of the case throughout, which is what they do for the premium support. We also have TechDirect, so it's pretty simple to get parts as we need them, and overall, support is fine.

I would rate the technical support between an eight and a nine. We have looked at other brands, but for technical support in terms of global reach, Dell usually gives us better technical support overall. This applies regardless of whether you're in Brazil, Poland, or some other places where we've had issues.

Positive

I have not considered other brands before choosing Dell Enterprise Laptops.

The biggest return on investment when using this laptop in my company is the extended lifespan. It gives us a longer, durable lifespan compared to other models. Other features, such as the Core i5, might give us three years of usable life, while the Core i9 will give us five years of usable life, providing extended life.

My experience with the pricing, setup costs, and licensing for these computers is that pricing is pretty competitive. For setup costs, we do set up ourselves, so there's no cost on Dell's end for the setup.

My advice to other companies that are thinking of getting Dell laptops for themselves is to do the try-and-buys before you get them. Other than the quality assurance, it hasn't let me down. I would rate this review as a six overall.

My main use case for Dell Business Laptops is that we use it for day-to-day workstation operations.

A quick specific example of what that looks like in my organization is that we use Microsoft Office and our ERP system, accounting system. We do all our work on the workstations.

The best features Dell Business Laptops offers are that they are durable and the battery is long-lasting.

In tough conditions, Dell Business Laptops typically can last three to four hours, and our devices last at least three years. The design looks great as well.

Dell Business Laptops has positively impacted my organization by ensuring that we don't have to worry about devices failing from time to time, so reliability is the most important thing in our organization. This reliability has resulted in a 100% reduced downtime for my team's productivity.

Dell Business Laptops are pretty good and probably don't need much improvement already.

Accessories are good, which is something small I would add about the needed improvements for Dell Business Laptops.

I have been using Dell Business Laptops for the last five years.

Dell Business Laptops are stable.

Dell Business Laptops comes as it is, so it's good regarding scalability.

The customer support for Dell Business Laptops is perfect.

I did not previously use a different solution.

I have seen a return on investment as our users are all satisfied.

My experience with pricing, setup cost, and licensing is good.

Before choosing Dell Business Laptops, I did not evaluate other options.

My advice to others looking into using Dell Business Laptops is that it's the perfect laptop. I gave this review a rating of 10.

On-premises

Dell Enterprise Laptops serve as the primary solution for our entire company across every department. We have departments ranging from finance to HR, as well as field-based teams including our mechanics and personnel working on-site.

The most valuable features of Dell Enterprise Laptops for us emerged during the Corona period when we needed to work anytime and anywhere, which represented a significant shift for us from VMware Horizon thin clients to laptops.

Portability is the main reason we can collaborate effectively with Teams and conduct video chats. Portability was crucial during the pandemic, as it allowed remote work and collaboration using video chat and similar functionalities.

When considering ways Dell Enterprise Laptops could be better, one area that would be helpful is gaining more insights into the laptop's health and battery health. I know HP has done this considerably better than Dell at this moment. Obtaining more insights would allow us to be proactive—for example, if a laptop is running low on battery, we could proactively change the battery or replace the laptop before issues arise.

The benefits we have realized from using Dell Enterprise Laptops compared to others relate to stability. We have compared the main brands, which are HP and Lenovo, and Dell has been the easiest to manage, the easiest to obtain support for, and the most stable in use.

My evaluation of Dell's support on a scale of one to ten is an eight. I rate it an eight and not a ten because it comes with a price, and for our company where we have internal customers close to us, Dell support does not provide significant benefit when we can simply ask our customers to come in to exchange a laptop. However, when I worked at a multinational company, I saw real benefit in having an engineer visit the next day to replace hardware when issues occurred.

Currently, we do not use Dell support; we have the carry-in or carry-out service, which is the lowest support level available on our laptops. We chose this option because it is cheaper to maintain spare laptops on our shelves to address issues as they arise.

Positive

We have realized a return on our investment into Dell Enterprise Laptops.

We replace our hardware and laptops within three years, and after three years, we work with a company that handles this for the community. We are always looking for environmentally-friendly options for this process.

My experience with the pricing, setup costs, and licensing of Dell Enterprise Laptops is that the pricing could be better if we had quotations from other brands to compare against it. I am not saying that Dell is more expensive, but I believe it could be cheaper with some comparison shopping. However, we are embedded in the Dell ecosystem with Dell docking stations and Dell monitors, and we see that Dell handles integration with these accessories better than HP or Lenovo laptops do.

The brands we have considered are HP and Lenovo.

We are currently using the Latitude 5550 and the Dell Pro 16 models of Dell Enterprise Laptops.

We use Dell Enterprise Laptops with Intel inside. The Intel processor we use is the i5, though I am uncertain of the generation—I believe it is the recent one, possibly the 13th generation. The way Intel processors handle our workloads compared to what I expected is satisfactory. We have never compared Intel with AMD processors, so I cannot determine if there is a significant difference. In the past, Intel has been the most stable option for us when used with software applications such as Adobe Suite and AutoCAD that require substantial processing power for workstation tasks.

When we purchase new laptops or refresh existing ones, the Intel processor is always a consideration.

I would rate Dell Enterprise Laptops on a scale of one to ten as a seven or an eight because of the stability and manageability they provide. I believe HP is coming close to Dell's performance. Dell Enterprise Laptops need to reach a ten somehow.

My overall rating for this review is seven out of ten.

On-premises

Other

I am using Dell Enterprise Laptops mostly for consulting work and giving some of our clients and their customers access to technology when sometimes they don't have easy access to laptops.

In a recent project, we did a decision-making analysis on possible expansion sites, and we presented all of our docs using Dell Enterprise Laptops.

The best features of Dell Enterprise Laptops are the reliability; it has never failed me one time when having to do a presentation or having to do a lot of statistical analyses that often use up a lot of compute power.

When doing heavy statistical analyses, battery life is pretty consistent and on the higher range of performance, so I am quite pleased with that. This would also be aligned with speed. Processing speed has been quite nice.

The build quality on Dell Enterprise Laptops has improved from when I was using it in high school. It is still sleek, lightweight, the display is super clear, and it gives me confidence that it is going to be around for a while. I can trust the hardware to perform all of the tasks that I need.

In general, Dell Enterprise Laptops have positively impacted my organization; it was a very cost-effective way to give access to its user base, which would be a lot of emerging technologists from various areas of the country and to have Dell Enterprise Laptops be there as a reliable piece of technology for them to use whenever they need it has been pretty vital.

As far as appearance, a little bit of a splash of color might be helpful on Dell Enterprise Laptops; perhaps a different form factor that might distinguish it from other competing brands might be helpful in bringing in a new set of customers.

Access to a lot of pre-installed software on Dell Enterprise Laptops might be beneficial; in the mid to late 90s and early 2000s, you had a lot of bundles that were already built into the hardware, so going back to that model would be super efficient for us.

I actually think Dell Enterprise Laptops should be marketed a little bit better; I think we all know who one of the leaders are, and they are great at marketing, and I think some more creative ways to market Dell Enterprise Laptops might be helpful.

I have been using Dell Enterprise Laptops for about 10 years through one of our biggest clients.

Dell Enterprise Laptops are stable.

This is a sign of the reliability of Dell Enterprise Laptops; we have never had to call customer support, and that is a good sign.

Dell Enterprise Laptops are fairly scalable.

I did not use a different solution.

I did not evaluate other options before choosing Dell Enterprise Laptops.

While I was not the purchasing manager on this one, I do get secondhand feedback that as far as pricing was concerned for Dell Enterprise Laptops, especially for a nonprofit, it was a great deal.

I don't have exact numbers. However, when it comes to growing nonprofits, this client was able to disperse laptops across the nation using four staff members max, and that is pretty efficient in terms of getting technology into the hands of emerging technologists.

I think the advice I would give to others looking into using Dell Enterprise Laptops is don't think of Dell Enterprise Laptops in terms of old tech; they are integrating a lot of newer features and have partnered with some of the biggest chip companies in the world, so their current lineup in terms of technology is very solid. I rated this product an 8 out of 10.

On-premises

My main use case for Dell Enterprise Desktops and Laptops has been day-to-day working. Since the COVID pandemic, we have been working on a digital workspace project, which involves consolidating various use cases. As a result, laptops have become the primary edge component we're using instead of desktops. This allows people to be mobile. 

Outside of that, I was providing on-call tech support in my previous role until very recently, so it's all about being mobile, even at this stage. As a data center manager, I spend most of my time in our head office, working from home, or remotely in our colocation data centers.

The mobility aspect is crucial for my role, as I need to work from various locations including our head office, home, and colo data centers remotely. 

The hardware is specifically chosen for data center work, and everything is centralized. We're getting good value from our contract, particularly since COVID and hybrid working. 

We have seen significant benefits from that contract, especially with the changes in the world over the last two or three years. I was involved in the project to move away from desktops. Now there are only a fraction of the desktops compared to what we had five years ago; it's all laptops.

In terms of improvements for this model of laptop, the previous Dell Enterprise Desktops and Laptops I had had a battery that was not great at all, however, the latest version we've got has a battery that is actually quite good. 

The more you can get out of your battery, the better, especially since I'm moving around so much and sometimes might forget my power cord. So the longer battery life is essential. Even when I'm in the office, I would be moving from meeting room to meeting room, and every now and again I'd forget to charge at lunchtime.

I have been using Dell Enterprise Desktops and Laptops for just about a year, however, I have been with the company for 21 years.

In terms of the stability and reliability of Dell Enterprise Desktops and Laptops, we automate our patching process. There was a recent issue with a Windows patch, but that isn't necessarily just related to Dell Enterprise Desktops and Laptops; it's around the patching process. I've seen a couple of crashes recently; however, that's due to a patch that got fixed later. Other than that, I haven't experienced any problems.

Dell Enterprise Desktops and Laptops scale well with the growing needs of our organization. We have an age profile with a huge number of people retiring while new ones come in, as well as the expansion of our organization and digitalizing our processes. This growth, especially in cybersecurity, has completely changed over the last three years, and we are expanding on two fronts, which gives us the capability we need.

I've worked with Dell support primarily on the PowerEdge side. I engage with colleagues for support inquiries, but not on the laptop side. I log into premium pages to check our orders and their status. For support, we have another managed service. Recently, we sought a specific answer about managing our power and removing a vulnerability, which took some time to resolve. 

If I would rate Dell support on a scale of one to ten, I would definitely place them at a nine. I rarely give a 10 to anybody.

Positive

We haven't considered other laptops before going with Dell Enterprise Desktops and Laptops since we're a public utility with a strict tendering process. It goes without a tender, and we have requirements that are based on financials and needs, which are very transparent, and whoever meets those wins.

I haven't seen money savings specifically. That said, I notice the value in being mobile and having hybrid working capabilities to go green. We had different hardware requirements depending on user roles, allowing me to adapt. Even when we have new joiners, the onboarding process of getting laptops out to them in a timely manner and automating the build has saved time. Just from the mobility aspect, people working this way these days is crucial for staff retention; being stuck at a desktop or a specific location has seen big changes in the last five years.

Regarding pricing, that falls under the contract that I own for Dell Enterprise Desktops and Laptops. I got the hardware specific for the data center, however, everything is centralized. We're getting good value from that, particularly since COVID and hybrid working. We have seen good value from that contract especially with the changes in the world over the last two or three years.

I don't know which other solutions applied for tender, and I was not involved in that process.

I couldn't tell you the exact model of Dell Enterprise Desktops and Laptops I'm using. Its age is probably three to four years old, and I just recently upgraded from Windows 10 to Windows 11. I have plenty of RAM to do that, so it's not that old. At this stage, I've been using Dell Enterprise Desktops and Laptops for probably 17 to 18 years.

I typically would not use the peripherals such as keyboards or mice. I work directly on it, which I prefer because of the mobility it provides to move around to various areas in conjunction with my phone. Even in our data centers, we actually have our WiFi enabled in locations as well, so I'm not hot-spotting. The main thing is just to be mobile and that more so than anything else.

One of the desks here today mentioned that the latest versions of Dell Enterprise Desktops and Laptops are more efficient, even though the fan can get a bit noisy. They've said the latest versions have addressed that issue, so it's good to hear that improvements have been made.

I rate Dell Enterprise Desktops and Laptops a nine out of ten.

Hybrid Cloud

Other

This is a good solution that generates good production in customers positively with Dell Business Laptops.

The materials and the weight of Dell Business Laptops make me feel that the durability is good, and it's the best performance for me.

The battery, the performance, and the materials of Dell Business Laptops are the best.

In Latin America, the global support of Dell Business Laptops is very good, and I can take the support in Spanish or in Portuguese of Brazilian, which is very good for us.

This solution generates good production in customers positively with Dell Business Laptops.

My question is about the durability or how much time the durability of Dell Business Laptop will last, particularly the new generation laptop with AI.

The support after the initial support, technical support, and the materials of Dell Business Laptops are good for me.

In Latin America, the global support of Dell Business Laptops is very good, and I can take the support in Spanish or in Portuguese of Brazilian, which is very good for us.

On-premises

In my role concerning IT procurement, I provide support to the mainframe of several important clients here in Mexico. The most important is Banamex. I give support to them and help to implement new technologies and new solutions. I have worked with Dell, and that is basically what I have done and what I do.

Mostly, I implement Unisys technology. It is a private technology of Unisys. I give support to the mainframes and the operative system, databases. I also give support to servers, updates, patches to the vulnerabilities, and all kinds of related work.

Dell Business Laptops Latitude have supported my organization's hybrid workforce and remote workforce.

I do not rate it a 10 because there are some things that could be improved.

I would rate support for Dell Business Laptops Latitude through the Dell support contact as a 3.

In addition to Dell Business Laptops, we are using Dell servers.

I appreciate the best features of Dell Business Laptops, particularly the Premier login that allows me to obtain pre-made quotes for what I need so I can quickly order them and have my ProSupport ready with it, making it easy to get help when something breaks down. That is one of the biggest parts.

When looking back at past years and going forward, the AI enhanced performance features such as noise cancellation, the quality webcams, and the fast boot time have helped influence productivity. The switch away from mechanical hard drives made a significant improvement. When webcams were added and repositioned to the top of the screen after being incorrectly placed below the screen during one phase, that was better. When Dell added the Windows Hello features with biometric face reading and fingerprint sensors for login, that was also really good.

The only issue I have is with batteries, but that is not Dell only. Computer batteries are not good. They are good in the beginning, but the lifespan declines too fast. When looking at more specific issues, the models with separate GPUs have heat handling that could be better in some of the models because they get too warm.

Regarding the pricing of Dell Business Laptops at the moment, the prices of computers and memories are too expensive right now. However, that is not only Dell's fault—it is the global market's fault. Overall, I think the computers are fairly priced regarding the global market. Of course, I think it would always be good if prices could come down a little so we can buy better equipment and use our money more effectively, but that is always a budget question. Inflation and the global market for computer parts are really bad at the moment. Raw memory and hard drives are out, so all the prices are going up, with price hikes of 70% on some parts.

We use a mix of different models at the moment, including the latest Dell Desktop Pro Max or something similar.

I have been using Dell Business Laptops for around 10 years, on and off depending on where I was hired, and a big part of my professional years has been with Dell. There has been a little bit of HP and a little bit of Lenovo, but around that time with Dell computers.

I do not think that stability is a Dell issue. I think that is a Windows issue. We have lags, glitches, and downtimes when Windows is breaking things because they are sending updates that are not done and they are using AI to do all their coding at the moment. That is the frustrating part, not a Dell issue. Of course, when you order many computers, you will see hardware issues. Some have a bad hard drive, or some have bad memory, but then you call the support and they come out and fix it. That is good and not a long-term issue.

Dell Business Laptops are scalable. I can order them and I would give them a nine because the GPU cannot be scalable. That is the only thing.

Overall, I would rate support for Dell Business Laptops an eight. It depends on the agent that you reach because some agents go hard by the script. I have been working with IT for 20 years and I do not want basic questions when I pay for ProSupport. I started my career in Dell support, so I know that you need to follow it sometimes, but you need to feel the customer. If it is a professional customer that has been working with IT, then maybe skip some of the easy questions that they will do in-house. That is why they are paying for ProSupport.

Using the TPM chips does influence our security posture in a positive way because we are using passwordless sign-in and using our pass keys, which is improving our security posture.

I compare Dell with other vendors, and Dell is my preferred choice because of ease of use, easy to contact, and overall, they are working when I order them. I have been having fewer issues with them, so that is why I prefer them.

If everything goes good, then the initial setup with Dell Business Laptops is really easy because we are using Autopilot with our Windows machines. The laptop comes and I can give it to the end user and they can log in and then it is done because all my policies come out that way. I do not need to touch it.

It takes around one hour to get Dell Business Laptops up and running, but that is mainly because of Windows, not a Dell issue. That is a Windows thing because the policies and office packages are so slow to download.

Dell Business Laptops allow for easy management by IT staff with no issues.

When everything in the Premier login is set up, then the ease of procurement in comparison with other brands is really easy. However, Dell has been having approximately five or six different account executives since I started at Karmenta, and that has affected my experience a little. I prefer a person to answer quickly and provide updates when I need to make changes and not have the hassle of going through three people before getting my purchase done. This is separate from all the problems with the global market at the moment. When it is working, it is working really good, but there are some small hiccups with the account executives at the moment.

My overall review rating for Dell Business Laptops is seven.

On-premises

Microsoft Azure