Dell PowerProtect DP (IDPA) Reviews and Pricing

reviewer2256603

Commvault & EMC Networker, Avamar Backup Administrator at a tech services company with 51-200 employees

Aug 20, 2023

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Provides good scalability but its technical support services need improvement

Pros and Cons

"The product is easy to troubleshoot and store data."

"The product's index master feature needs improvement."

What is our primary use case?

We use Dell PowerProtect DP (IDPA) to back up and recover data of on-premises web applications.

What is most valuable?

The product is easy to troubleshoot and store data. It has a 99% success rate for data recovery.

What needs improvement?

The product's index master feature needs improvement. I encountered an issue while searching for a file name and had to manually do balancing and data recovery.

For how long have I used the solution?

We have been using Dell PowerProtect DP (IDPA) since 2021.

Buyer's Guide

Dell PowerProtect DP (IDPA)

June 2026

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What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

The platform is super easy to scale.

How are customer service and support?

The technical support team needs to improve communication. We have to go through the same process from scratch whenever the issue is escalated to the next engineer. It becomes complicated to solve critical problems.

How was the initial setup?

The initial setup is easy. It took us a month to complete due to changing control settings. Otherwise, it takes two weeks maximum and requires one engineer to execute the process.

However, the yearly upgrade is time-consuming and takes 12 hours. In case of any issues, it might take 24 hours.

What's my experience with pricing, setup cost, and licensing?

Compared to Commvault, IDPA is less expensive. It is a cost-effective solution. We purchase its yearly license. There are additional license costs involved to extend the capacity for maintenance.

What other advice do I have?

The product is suitable for medium-sized companies. For critical backups, you must make additional plans. It is a flawless solution. I rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.