Zendesk is used for customer support ticket management through email, chat, and integrations like Slack. Internal teams use it for IT support and HR reporting. It offers automation, custom views, and collaboration. Its strengths include integrations, analytics, and customization. Improvements are needed in interface, ticket merging, and mobile app functionality.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Organizations leverage Atlassian Confluence for team collaboration, centralizing documentation, and integrating Jira for issue tracking. Valued for its intuitive interface, real-time collaboration, and third-party add-ons, it enhances internal communication. Users note improvements are needed in search functionality, integration, pricing, and advanced data handling to fully support diverse business needs.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
For us, it's free to use. We don't pay any licensing.
When you purchase this solution you get some support.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Users utilize SwaggerHub to design, publish, and manage API documentation. It integrates with tools for automation testing, creating mock APIs, and validating schemas. Role-based access, automated validations, and integration with third-party tools enhance API creation and collaboration. Some challenges include interface usability, integration limitations, and pricing concerns for smaller teams.
It has a yearly subscription, but I am not sure.
The tool is cheap.
It has a yearly subscription, but I am not sure.
The tool is cheap.
There is a need to make payments towards the licensing costs of the solution.
There is a need to make payments towards the licensing costs of the solution.
