DocuSign reviews, pricing, rating and features 2025

Prabhu Dev

Transformation lead at epromotions

Mar 24, 2023

Download

Easy to use and set up with different language options

Pros and Cons

"The solution is stable."

"It should automatically be datestamped beside the signature."

What is our primary use case?

We primarily use the solution for HR functions, including contacting, changes, and HR signatories, et cetera.

What is most valuable?

The ease of use is great.

It is easy to set up the solution.

The solution is stable.

It can scale well and works across countries and languages.

Technical support is helpful.

What needs improvement?

We'd like the dates to sync up with the signature. It should automatically be datestamped beside the signature.

It is on the higher side of the options in terms of pricing.

For how long have I used the solution?

I've been using the solution for three or four years.

Buyer's Guide

DocuSign

March 2025

Free Report: DocuSign Reviews and More

Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have a small list of use cases. It's pretty simple for us and, therefore, very stable. There are no bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

It is scalable. We can use it in different countries and different languages. About 6% to 7% of the organization uses it. I'd rate the scalability seven out of ten.

We do have plans to increase usage. As more clients reach out to us, we simply increase the scope.

How are customer service and support?

We haven't dealt with technical support. We haven't had any bugs so far.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We pretty much only use this solution at this time.

How was the initial setup?

It is very easy to set up. It's good. It's not that complex. The management of the solution is minimal. It's not a full-time job.

What about the implementation team?

There is a training module that comes with the solution and that assisted us with the setup.

What was our ROI?

I've never looked into ROI just yet.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee. We pay an annual fee.

The pricing is okay. I'd rate the affordability seven or eight out of ten. From a compliance standpoint, they are very good. They offer good features.

Which other solutions did I evaluate?

We evaluated multiple solutions. We had a demo done for each of them. We based our choice on support and how quickly we could deploy.

What other advice do I have?

We are using the latest version of the solution, and we keep getting updates quite frequently.

The solution is available both on-premise and on the cloud.

I'd recommend the solution. I'd advise new companies to get IT and compliance teams involved at the beginning of the demo stage.

I'd rate the solution eight out of t ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Sheik Abideen

Regional Director META at Securonix Solutions

Mar 30, 2023

Download

I like the document tracking features

Pros and Cons

"DocuSign is easy to use. I also like the document tracking features."

"DocuSign's mobile application could be better. It has some compatibility issues."

What is our primary use case?

We use DocuSign to sign documents like contracts, nondisclosure agreements, etc., digitally.

What is most valuable?

DocuSign is easy to use. I also like the document tracking features.

What needs improvement?

DocuSign's mobile application could be better. It has some compatibility issues.

For how long have I used the solution?

I have used DocuSign for four years.

What do I think about the stability of the solution?

I rate DocuSign nine out of 10 for stability. It's reliable.

What do I think about the scalability of the solution?

DocuSign is scalable. Our company has more than a thousand people.

How was the initial setup?

Setting up DocuSign is straightforward. It takes about five minutes. You don't need a technical team to do it and it can be completed in-house.

What other advice do I have?

I rate DocuSign nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

DocuSign

March 2025

Free Report: DocuSign Reviews and More

Learn what your peers think about DocuSign. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

Eric Dirst

President / COO / Chief Technology Advisor at DeKonsultere LLC

Aug 23, 2017

Very pleased with the ease-of-implementation and the rapid adoption.

DocuSign has been a great product for our institutions and our students/customers. We have been very pleased with the ease-of-implementation and the rapid adoption by our students, as well as our internal colleagues. No one wants to deal with paper anymore, and the fact that DocuSign works on almost all platforms, including mobile, has made this an ideal situation to replace our remaining paper processes. The integration of DocuSign with salesforce.com has been simple and straightforward. salesforce.com integration was a differentiator for us, because some of the other e-signature products did not integrate as tightly and as fully into the salesforce.com environment. We also were able to easily integrate DocuSign with our on-premise imaging platform to have signed documents automatically indexed and archived into our document repository. In addition to using this with external customers (aka students) we have also utilized DocuSign internally to replace other internal paper processes such as invoice approvals, HR documents, legal contracts, and many more. We also use DocuSign now for B2B relationship contracts whereby we are signing articulation agreements with external entities and our institutions. Lastly, we have deployed this internationally, leveraging the multi-language capabilities in DocuSign to deliver eSignature capabilities in Portuguese for use by our institutions in Brazil.

We send almost 20,000 envelopes per month via DocuSign and we have had no issues with any scalability concerns. We were able to initially roll this out to 2,600 internal colleagues in 63 business days, with full integration to salesforce.com, our imaging system and another CRM platform. Our people saved an average of 9 minutes per document, resulting in 3,000 hours of savings per month. Our average receipt of signed documents went from a range of 1 to 7 days, down to 70% being returned the same day, and 40% being returned within the 1st hour, and 27% being returned within 15 minutes. We also reduced our error rates on documents by 12%, Since the initial rollout we have added many documents, and rolled this out to another couple thousand internal colleagues to utilize. Adoption has been swift, the training simple, and change management minimal.

Our students (e.g. customers) love the platform, and it really speeds up our processes while reducing time for our students to complete required university or regulatory processes. Surprisingly, we have not heard any negative feedback from our students, nor any technical issues, other than the inevitable problems with emails containing link to docusign somehow ending up in spam folder the first time. I cannot think of too many technologies we have ever rolled out that have been so quickly embraced by both our employees (e.g. colleagues) and our customers (e.g. students).

Fast forward a few years, and all our institutions now use DocuSign, which includes Ross University School of Medicine, American University of the Caribbean, Ross University School of Veterinary Medicine, Chamberlain University, Becker Professional Education, DeVry University, Keller Graduate School of Management, Carrington College, ACAMS, and EduPristine (India) and a few of our schools in Brazil.

Disclosure: I am a real user, and this review is based on my own experience and opinions.