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Eaton UPS pros and cons

Vendor: Eaton

4.5 out of 5

14 reviews
100% willing to recommend

Eaton UPS Pros review quotes

KC

Smart Infrastructure Consultant BAS at Kaiser Permanente

Aug 5, 2019

The visibility the PredictPulse service provides into our UPS equipment through the reporting is very good. It gives us very high visibility. We can go into the card and look at every parameter, all the settings, all the values. There are several tabs we can look at. We get a very good understanding of what the unit is doing, all remotely. It's very good.

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RV

Facility Manager at a comms service provider with 5,001-10,000 employees

Aug 18, 2019

The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well.

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DC

Director of Engineering at Children's of Alabama

Aug 19, 2019

Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do.

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JH

Chief Building Engineer at a computer software company with 10,001+ employees

Aug 19, 2019

The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most.

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VP Computer Operations at a financial services firm with 1,001-5,000 employees

Aug 21, 2019

We have not had any outages or downtime using this UPS. It has kept us from having any outages.

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BJ

VP of Colocation Data Center Operations at H5

Sep 2, 2019

The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money.

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RP

Director of Data Center Strategy & Operations at University of Chicago

Feb 3, 2020

The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that.

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MY

Data Center Manger at a educational organization with 1,001-5,000 employees

Jun 10, 2020

The footprint is standard, the same thing as every other solution that we could have gotten. But the power density in relation to its footprint compares really well. I have an APC that has the same footprint that's 20kW less. The Eatons have the same footprint but more power.

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reviewer1376673

IT Manager at a government with 10,001+ employees

Jun 25, 2020

We have utilized the building-block nature of the solution as we have grown. We can add modules, which helps from a cost standpoint and protects the initial capital investment in the system, rather than having to completely replace the system. We can start small scale and incrementally fund additional capacity as needed rather than purchasing a system, having to pull it out, and buying a brand new one.

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reviewer1388967

Manager of Engineering and Reliability at a retailer with 10,001+ employees

Jul 16, 2020

The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them.

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Eaton UPS Cons review quotes

KC

Smart Infrastructure Consultant BAS at Kaiser Permanente

Aug 5, 2019

Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry.

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RV

Facility Manager at a comms service provider with 5,001-10,000 employees

Aug 18, 2019

One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since.

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DC

Director of Engineering at Children's of Alabama

Aug 19, 2019

The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know.

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Free Report: Eaton UPS Reviews and More

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881,082 professionals have used our research since 2012.

JH

Chief Building Engineer at a computer software company with 10,001+ employees

Aug 19, 2019

Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive.

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VP Computer Operations at a financial services firm with 1,001-5,000 employees

Aug 21, 2019

I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is sometimes go to the UPS to figure out exactly what the issue is, because it's not always clear.

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BJ

VP of Colocation Data Center Operations at H5

Sep 2, 2019

I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode.

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RP

Director of Data Center Strategy & Operations at University of Chicago

Feb 3, 2020

I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them.

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MY

Data Center Manger at a educational organization with 1,001-5,000 employees

Jun 10, 2020

We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive.

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reviewer1376673

IT Manager at a government with 10,001+ employees

Jun 25, 2020

The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products.

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reviewer1388967

Manager of Engineering and Reliability at a retailer with 10,001+ employees

Jul 16, 2020

If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better.

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