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Eaton UPS pros and cons

Vendor: Eaton
4.5 out of 5
Badge Ranked 1
 

Eaton UPS Pros review quotes

reviewer1578141 - PeerSpot reviewer
Information Technology Manager at a wholesaler/distributor with 5,001-10,000 employees
May 16, 2021
Our Eaton UPSs help with business continuity. I have a reliable system in place that I know that I can trust.
it_user1575009 - PeerSpot reviewer
Technical Services Manager at a government with 201-500 employees
May 11, 2021
The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All of our UPS's have been available and up whenever power outages have happened.
reviewer1376673 - PeerSpot reviewer
IT Manager at a government with 10,001+ employees
Jun 25, 2020
We have utilized the building-block nature of the solution as we have grown. We can add modules, which helps from a cost standpoint and protects the initial capital investment in the system, rather than having to completely replace the system. We can start small scale and incrementally fund additional capacity as needed rather than purchasing a system, having to pull it out, and buying a brand new one.
Learn what your peers think about Eaton UPS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
MY
Data Center Manger at a educational organization with 1,001-5,000 employees
Jun 10, 2020
The footprint is standard, the same thing as every other solution that we could have gotten. But the power density in relation to its footprint compares really well. I have an APC that has the same footprint that's 20kW less. The Eatons have the same footprint but more power.
JC
Radiation Oncologist at East Oregon Cancer Center
Dec 21, 2021
The battery life seems to be pretty good. I don't have a lot of experience with other units of its size, but it does a good job of keeping our unit up.
VT
Founder at IRONCLAD CYBER SECURITY
Nov 1, 2021
The technology is reliable.
reviewer1388967 - PeerSpot reviewer
Manager of Engineering and Reliability at a retailer with 10,001+ employees
Jul 16, 2020
The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them.
RP
Director of Data Center Strategy & Operations at University of Chicago
Feb 3, 2020
The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that.
BJ
VP of Colocation Data Center Operations at H5
Sep 2, 2019
The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money.
JH
Chief Building Engineer at a computer software company with 10,001+ employees
Aug 19, 2019
The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most.
 

Eaton UPS Cons review quotes

reviewer1578141 - PeerSpot reviewer
Information Technology Manager at a wholesaler/distributor with 5,001-10,000 employees
May 16, 2021
The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?
it_user1575009 - PeerSpot reviewer
Technical Services Manager at a government with 201-500 employees
May 11, 2021
When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little.
reviewer1376673 - PeerSpot reviewer
IT Manager at a government with 10,001+ employees
Jun 25, 2020
The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products.
Learn what your peers think about Eaton UPS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
MY
Data Center Manger at a educational organization with 1,001-5,000 employees
Jun 10, 2020
We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive.
JC
Radiation Oncologist at East Oregon Cancer Center
Dec 21, 2021
I think the batteries are based on lead-acid technology so they have to be replaced every five years, but with the new lithium-ion battery technology that is available, it might be good if, at some point, they updated their battery technology.
VT
Founder at IRONCLAD CYBER SECURITY
Nov 1, 2021
They could enhance their software, but overall, it's a good solution.
reviewer1388967 - PeerSpot reviewer
Manager of Engineering and Reliability at a retailer with 10,001+ employees
Jul 16, 2020
If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better.
RP
Director of Data Center Strategy & Operations at University of Chicago
Feb 3, 2020
I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them.
BJ
VP of Colocation Data Center Operations at H5
Sep 2, 2019
I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode.
JH
Chief Building Engineer at a computer software company with 10,001+ employees
Aug 19, 2019
Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive.