ExtremeCloud IQ Reviews

We have ExtremeCloud IQ with access points 8410 and 460 from Extreme.

We are using it for an academic institute - specifically, for the students, faculty, and staff. 

The basic feature is that we can troubleshoot, or we can visualize anything from any site. It's not necessary that you should be present at a particular location. If I'm not able to detect any problem, so I can ask them to look from where they are. They can troubleshoot from their place. 

All the access points we can monitor on the 111 dashboards - including which is up, and which is down. That can be monitored quite easily. We can also monitor the health of the devices - which are working or to what extent they're working. 

We can also detect intrusions. Everything can be seen from the dashboard.

We can track people on campus. Including how they are moving. In the case of the pandemic, this was useful. For example, we'd be able to see if some person is here who is COVID positive and if he's moving to a particular area. You can track that.

Location tracking is also possible in case of an unfortunate event, such as hostile individuals. 

We can see how many students are there from their WiFi. 

Everything is visible from the dashboard. 

The initial setup is easy.

It's stable and scalable. 

We can't, for example, see Cisco access points from the dashboard. We can only see Extreme. We'd need another dashboard for other devices. It would be ideal if we could integrate everything into one dashboard and monitor everything that way from one place. We'd like to have a cloud dashboard from which we can see all devices. 

We've used the solution for about one year. 

It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

The solution can scale. It's not a problem. If we need to add access points, we just add them. We have about 2,500 people on the solution. 

We get assistance from a third party. We can ask for assistance from them or Extreme. 

We have used other options. We have deployed NetGear types of access points. We've taken Cisco's access points. We went with this solution as it was more centralized. 

It's a straightforward setup.

While the vendor helps us with the setup, we have written the RFP and everything.

There isn't a lot of maintenance required. It's working smoothly now and doesn't need much upkeep.

We have used third-party assistance. There are vendors that can help. We're only professors. They have professional IT skills.

I can't recall the exact pricing. As I recall, it's on the higher side. I have seen other solutions such as Meraki from Cisco Aruba. Extreme is on the higher side. I'd rate it a four out of five in terms of affordability as the cost is quite high.

You simply need a regular license to begin using it. 

We're using the latest version of the solution. It supports our Wi-Fi 6 highly compatible. And in wireless, it's a 22.11.

We're end-users.

It's working very well on our side. That's why we tell people that this solution is good. We've had a good experience with this. In our organization, there are traditional buildings that are from 1947. The width of the walls are approximately 2.5 feet and more, so it's quite difficult to penetrate the signals through those walls. In case of the Wi-Fi, that will be one of the challenges. However, we are seeing it's working very smoothly. 

I'd rate the solution an eight out of ten.

We use ExtremeCloud IQ as a solution for enterprises.

What I like best about ExtremeCloud IQ is its ease of use. It's also the best solution for distribution networks, for example, if you have many branches or offices in various countries. I also like that ExtremeCloud IQ is compatible with WinG, a legacy solution with broad uses.

Flexibility is another pro of ExtremeCloud IQ.

I also find ExtremeCloud IQ feature-rich. For example, it can map user traffic to different VLANs based on the user profile. It also offers switches helpful for enterprise customers, especially when you have different end devices and want to split up the traffic or do a segmentation.

An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG.

An additional feature I want ExtremeCloud IQ to have is integration with different monitoring systems.

I've worked with ExtremeCloud IQ for about one year, not very long.

ExtremeCloud IQ is a ten out of ten for me, stability-wise, because I didn't experience any issues.

ExtremeCloud IQ is very scalable. It's the most scalable solution I know. It may have the same level of scalability as Mist AI from Juniper and Aerohive from Ruckus Wireless.

The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.

Setting up ExtremeCloud IQ is a straightforward process.

As I'm part of the technical team, I have no idea how much ExtremeCloud IQ costs.

I've evaluated Mist AI. I'm using it at the same time I'm using ExtremeCloud IQ.

Which solution I prefer is a complex question because it depends on the requirements. For example, you may have a campus system or a small-scale system, or you may have a distributed system. ExtremeCloud IQ is a good solution if you have a large or distributed system.

Your security policy could also affect what solution would be best for you. There's a big security gap in ExtremeCloud IQ because access points talk to the internet directly, and in some cases, that's not allowed because of the security policy.

I'm working with ExtremeCloud IQ and Mist AI.

I cannot say that ExtremeCloud IQ is the best of the best, but nine out of ten is a good score for the solution.

My company is a partner and reseller of ExtremeCloud IQ.

We see use cases a lot in the education sector. You could find Extreme Wireless just about anywhere. However, I would say the majority would be education due to the dashboard, which is something that people really like.

That's not to say you can't find it in manufacturing. That's not to say you can't find it in healthcare. It's just not viewed as strongly as Cisco.

The dashboards are great and the user interface is quite intuitive.

I'm not on the technical resource. I know a school district, a big school district of mine, ripped out Extreme due to inefficiencies. It was the guest network that can be a struggle. They tried to differentiate between their primary network, and then offer a secondary. For example, if you go to a store and you get the guest network. However, there's been issues with that.

I want to say we had a five-year-old relationship with Aerohive, prior to Aerohive being acquired by Extreme. I would say Extreme has been a presence for two years.

It's a little bit more comfortable for these medium size businesses.

We also use a lot of Cisco products.

The solution is moderately priced. I’d rate it a three out of five in terms of affordability. If five is the highest, which would be Cisco, I would say Extreme definitely gets most of their business by not being as expensive as Cisco. And the licensing also costs less, which is a big selling point.

We sell the solution. We are an Extreme partner. I don't know to what level. We're Cisco through and through. About 70% of what leaves this company is Cisco and we're a $270 million company. However, we’re partners with Extreme too.

I’d rate the solution a seven out of ten.

We use ExtremeCloud IQ for controlling the access points, controlling the switches, configuring the wireless LANs, doing access control for the users, monitoring, and analytics.

We manage the access points or the wireless solution using ExtremeCloud IQ.

ExtremeCloud IQ is a complete package with the pilot and the co-pilot feature that gives me full visibility of the network. It also has a reporting feature that gives me insights into the troubles on my network. AI-based analytics is another valuable feature of ExtremeCloud IQ.

The solution's performance needs to be enhanced because of a very high delay. It's a cloud solution, and when I do some configuration changes, it takes more than 10 minutes to deploy it.

I have been working with ExtremeCloud IQ for about three years.

ExtremeCloud IQ needs some improvement regarding fixing the firmware bugs.

I rate ExtremeCloud IQ an eight out of ten for stability.

ExtremeCloud IQ is a very scalable solution. Four customers are using the solution.

I rate ExtremeCloud IQ a nine out of ten for scalability.

When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't even need to open tickets or have issues with the support.

The solution's initial setup is straightforward.

ExtremeCloud IQ is a cloud solution. So when the AP joins the cloud, it takes 10 to 15 minutes to deploy.

Deploying ExtremeCloud IQ involves connecting the AP to a wireless internet source, then registering the serial number of the AP on the ExtremeCloud IQ portal. Then it will be onboard, and I can do whatever I want.

One engineer is needed for the maintenance and deployment of the solution.

The ROI depends on the solution itself and the size of the solution.

Customers need to pay a yearly licensing fee for ExtremeCloud IQ, which is a little bit expensive. They do not have to pay any extra costs in addition to the standard license fees.

If users need an insightful cloud solution, they should choose ExtremeCloud IQ.

Overall, I rate ExtremeCloud IQ a nine out of ten.

ExtremeCloud IQ is the next level of monitoring from Extreme. Our customer used to use NetSight, and the next generation of that is ExtremeCloud IQ. We use the solution to manage the wireless solutions and the devices on the network.

Our customer used to have a lot of issues with the previous version of the wireless network from Extreme Networks. When we deployed the new IP that is managed wirelessly in the cloud, it fixed the problems. Now, we don't have any more reports, and everything works fine.

There are some things that need to be fixed. For example, the solution will show us that there are some issues, but when we try to find those issues, we can't see them. The IP shows us that a certain number of devices are connected, but when we go inside the IP, the number is different. Maybe it has some kind of delay in the statistics that it's reporting, but the manufacturer needs to fix it.

I have been using this solution for about a month. 

The stability is good. We haven't had any issues with it. 

We currently have seven or eight people using the solution.

The technical support team helped us with deployment. They gave us recommendations, and helped us fix issues that came up. They were very helpful. 

The way that we can set up devices in the cloud is very easy, so we can do it if we follow the guide. It took us less than a week to set up.

I handled the implementation myself. Two people are needed for deployment, and one person is enough for maintenance. 

I think that it's a very useful cloud solution. I would rate this solution as a nine out of ten. 

What's most valuable for me in ExtremeCloud IQ is easy management. It also has centralized administration, so you don't have to go to the customer site to program it. It can be programmed remotely.

A room for improvement in ExtremeCloud IQ is roaming. My team is facing roaming issues with the solution, particularly when using VoIP over WiFi. For example, VoIP sometimes breaks when you walk around the customer site.

In terms of what I'd like to see in the next release of the solution, right now, the inventory for ExtremeCloud IQ is awful. There's no stock, and you must wait a year and a half for new stocks. It's awful.

I'm a reseller of ExtremeCloud, so I don't use it. The solution is for my customers, but I've been reselling it for one year now.

In terms of deployment, the controller of ExtremeCloud is on the cloud, while the access points are on-premises.

I'm rating ExtremeCloud IQ eight out of ten.

We do training here, so we have several people coming into our system, and they're logging in with their phone or PC. ExtremeCloud IQ gives us some control, which our admin considers crucial.

The tech who handles Extreme IQ tells me it's easy to use and learn. He felt like it was pretty intuitive. It comes with solid training materials.  He also has talked about the security features that give you as much or as little control as you want. 

This is my third year at the education co-op, but they were using it before I joined. I believe that they have been using ExtremeCloud for four years. I'm not the technical person managing the solution.

I had some experience with Extreme Networks equipment when I was the superintendent of a school district, and It was always great. We never had any problems. We may have had an issue with a switch here or there, but they always came in and swapped it out.

Our tech guy has always said that tech support is Extreme Networks' strength. They respond quickly and provide excellent assistance when needed. If necessary, they'll have a person on-site. 

I don't know if it's the reseller or Extreme Networks, but one thing I consistently hear about is the customer support. I'm sure I could probably pay a little bit less with another vendor, but I'm not sure I would get the same level of support.

They used Aerohive.

I haven't done an in-depth analysis, but I think it's competitive. I couldn't tell you if it's the cheapest, but I have no reason to believe that it's out of line with the prices on the market. If you ask the superintendent of a co-op if the price of a product could be better, the answer will always be "yes." 

You get what you pay for. In my experience, you want to ensure you're buying something of reputable quality, and you have a duty to pay a reasonable price when you're spending public funds. There are other considerations, too. How long is it going to last? Are you going to have ongoing support? Is that support going to be delivered in a timely manner?

When they put out an RFP for the last project where we purchased some Extreme Networks products, it listed certain specs we were looking for. Some solutions met those specifications exactly or better than Extreme. One vendor who responded told us that they didn't think we needed that level we requested. They specified less, and their price was less, so I had to go into a detailed analysis to show whether they did or did not meet the requirements of the RFP.

One of the things I learned in that process is that it's hard for a layman like me to tell whether I'm comparing apples to apples. It would be nice if a person in my position could compare an Extreme switch and switches from Aruba or another company, but that was a challenge for me. That's why I'm hesitant to compare solutions and pricing. I might be comparing a Chevrolet to a BMW, for all I know.

I rate ExtremeCloud IQ 10 out of 10. I have no complaints. It's a high-end solution. I've worked with three technology coordinators, and I've never heard any of them say something negative about Extreme Networks equipment.

We primarily use this product for wireless control.

We didn't have wireless service available before implementing this product, so it has improved things quite a lot.

The most valuable feature is the centralized management capability.

Overall, the wireless control features are good.

The licensing model could be improved.

This is a stable solution.

This product is scalable and we have approximately 125 people using it.

We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good so far.

We did not use another wireless solution before this one. We purchased it because we needed to provide wireless service within the organization.

The initial setup was easy.

We had another company do the implementation. They showed us how to use it and handed it over. I have no complaints about the deployment.

I do the maintenance on it.

We don't operate such that this product would provide a return on investment. We're a school and we put this system in place to provide wireless access to the pupils.

The price was okay. However, there are different licensing models and it would be helpful if more of the features were in the lower licensing bracket.

Overall, this product does what we've asked it to do.

I would rate this solution an eight out of ten.

I'm the founder of the company. 

The most valuable feature is that you can assign zero trust policies from the user. As a result, policy enforcement is very good, it's simple to use and it can traverse multiple switches. The policy works for everyone, whether it's a customer, enterprise organization or someone working from home. It has all layers of security capabilities and that's very useful. Once users are connected you can subscribe a policy that can switch firewalls from remote or from the core network which is useful now that more people are working from home. They can enforce the deep packet inspection, the application layer, presentation layer, and things like that. There is a full suite of capabilities all under the same operating system. If you change one area, the global policy setting can be pushed out for all assets. 

From my perspective, they need to add cyber asset tracking. You can't defend what you don't know, and they're missing the wireless cyber assets. The problem that you have with wireless is that it's more of a rollout product. It's a fixed chip set of 2.4 or 2.5 gigahertz only. When you look at 5GS, it's taking advantage of six gigahertz and of 600 megahertz. Extreme doesn't have a product to fill that gap, so they're flying blind to the new multi-access edge. Whether it's a security feature, an update, or it's adding zero trust policies to their running and switch platform, they're missing that; it's an area that needs beefing up.

Extreme has a different operating system that is easier to use and easier to apply a policy from the edge to the core than Cisco or other solutions offer. Extreme is also backward compatible. You may have firewalls and switches on different versions, but it's compatible. With Cisco, you need to have them all on the same version in order for it to flow through from the edge to the core. You may have different organizations and slightly different versions, but you can easily appreciate an update that will be applicable across the deployment. Those are two key differences. 

ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems. 

In our end customers, we activate two-factor authentication for login, ensuring very secure access. The tool's security features presented are also very good.

For me, the only issue is the potential delay in the tool statistics updating in real time after making changes.

The product's stability is good. 

I rate the tool's scalability an eight out of ten. 

My experience with customer support is good. 

The major differences between ExtremeCloud IQ and competitors include the superior updating of devices and the overall better support provided by the cloud solution.

I rate the tool's deployment a seven out of ten. The duration for deployment varies based on the client's specific configurations and requirements. It can range from one day to sometimes three days for final configuration and functionality. Three resources are enough to handle the tool's deployment. 

ExtremeCloud IQ's pricing is high. 

ExtremeCloud IQ is considered a very good platform with excellent support, although there may be some concerns with pricing and a minor issue with information delay in statistics.