ExtremeCloud IQ Reviews

I've found Hive Manager to be the most valuable feature.

We went from a very unsophisticated wifi solution to an completely managed Aerohive setup. With minimal knowledge and experience, I was able to deploy a robust wireless solution that just works.

For me, this was basically a plug-and-play situation.

We've used it for approximately 3 years.

There were no issues with deployment.

We've had little issues with stability, but most were solved quickly with updates.

There have been no issues with scalability.

I have had no problems with customer service.

I haven't needed to use technical support

We were using consumer-grade, unmanaged access points.

The initial setup was straightforward. It was extremely easy to get up and running.

We implemented it in-house.

Yes, we evaluated Cisco and Aruba.

The management interface is intuitive and easy to navigate, while being powerful and granular in your ability to control the environment. 

I like the fact that even if the management system goes down, the network stays up. There is no single point of failure that requires redundancy in equipment. 

The amount of data that you can get out of the system gives you a great look into your network.

We were going from autonomous APs to a managed system and looked at several different vendors. The initial cost for all of the other vendors was far higher than the Aerohive solution, and even over 5 years it was still less expensive.

I have never really felt their mounting system for the APs is all that good. The plastic plates are a bit flimsy and not well designed.

I have found user profiles and auto provisioning to be the two most valuable features.

Aerohive is significantly more robust, reliable and easier to mange (from anywhere) than our last solution.

The initial setup was complex, but no more complex than a similar wireless solution.

We have used this solution for 3 years.

Our VAR/customer service is very responsive and always goes the extra mile.

Tech support is excellent. We used our "trial" period to not only trial the solution, but to also trial tech support. If the support had not been excellent, I would have never purchased the product no matter how good it was.

The initial setup was complex, but no more complex than a similar wireless solution. Honestly, hanging the APs and running cable was way more of a pain than the planning and deployment of the Aerohive system.

We evaluated Ruckus, Cisco and Aruba before selecting Aerohive.

• Centralized management of APs at separate locations (we have over 10,000 APs spread over more than 190 sites).
• VPN capability.
• Controller-less so that we don't have to worry about upgrading a controller to support newer models of APs when they are released, or having to configure many controllers.

• We spend less time configuring/maintaining/troubleshooting controllers at a multitude of sites.
• "Single pane of glass" to go to when we need to troubleshoot wireless.
• Good troubleshooting tools that are built-in.

• When there are errors, the description could be worded better to give you a better idea of what is wrong.
• GUI could be enhanced more to allow more advanced sorting, greater variety of bulk changes, and more useful information when making deletions in configurations.

We've used it for over 2 1/2 years.

We did have issues with deployment, but not because of Aerohive. The issues were because of the vendors doing the work (cabling contractors and AP installers).

We didn't really have issues with stability, and they were a lot less than our previous solutions.

We had no issues with scalability at all. Aerohive scales very well.

Customer service is great.

Tech support has been great.

Yes, we were primarily a Meru shop with a little bit of Aruba and Xirrus. We switched because Aerohive presented a much better solution when our wireless RFP went out. The cost and feature set to scale for our deployment just made Aerohive a clear winner.

The setup was a little complex because we had never used the product, and we were making network changes to how things were configured previously.

The configuration was a collaboration between in-house and an Aerohive engineer. The implementation in terms of cabling and actual installation of APs were done through a vendor. The vendor expertise was not as great as we would have liked.

Meru, Aruba, Cisco, and one other that I can't remember were all considered before Aerohive was chosen.

The initial configuration of the Aerohive solution may seem a little daunting, but it is worth it and becomes a lot easier as you begin to use it and understand how it works. If you are coming from a multi-controller environment, you will be extremely happy.

It provides cloud-based management and superior resiliency.

It enabled mobility and district-wide consistent performance.

We've used it for four years.

The PoE switches we purchased were/are very difficult to configure.

We encountered no issues with stability.

We had no issues with scalability and, in fact, enlarging the environment was extremely simple.

I haven't used it much, but it's great when I have.

Top notch! The technicians manning the help desk are very knowledgeable and proficient. They offer great advice and help with best practices.

We had a completely different way of doing wireless, so this was a "start from scratch" project. I evaluated a number of vendors and visited several peer sites before choosing a solution, though.

As straightforward as you could expect from a complex project. Aerohive was the easiest portion of it too.

The vendor is a reseller of Aerohive and would get a C or C+ from me. We cut loose very early from needing their support though, and that is to the credit of Aeorhive who gets an A+.

This is a school district, so N/A.

We evaluated Aruba, Rocket, Cisco, HP and one or two others.

It has been a total success and well-received by our staff and students. If you need a wireless infrastructure, you cannot go wrong with Aerohive.

• Flexible Configuration
• Multitude of features
• Cloud Management

• Rediced TCO
• Simplified troubleshooting
• Simplified network mangement

• Stability
• UI Layout

One year (AP121)

Yes, we had problems integrating it with Novell.

Yes, problems with user handovers and load balancing across multiple APs.

No issues encountered.

No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10.

9/10

Yes, we had standalone solutions and we switched because we needed more centralized management.

We implemented in-house as we are a systems integrator company.

Yes, we also looked at Cisco, Meracki and Ruckus Wireless.

Don't do it yourself, get a professional integration team.

• Controller-less Access Points
• Option of private or public cloud
• Private Pre-shared Key

Easily make changes to the WLAN via the online portal rather than through a hardware controller. Reducing time spent by our team to make changes as when required.

I personally think the user interface could do with touching up but that’s being overly critical as I can’t think of anything hardware related that requires improvement.

2 years.

Deployment was a piece of cake.

We have only had one WLAN drop since installing the Aerohive AP121.

We only use a couple of these in the office so we cannot comment on scale at this point.

We have never needed to approach customer service as the device has never given us any troubles.

We have never needed to approach technical support as the device has never given us any troubles.

TP-Link Business Wireless Router.

The initial setup was a doddle. Very easy to configure with a private and guest SSID. We have now moved to using an External Radius which works without issue.

We handled all implementation ourselves.

The amount of time spent troubleshooting wireless issues is now non-existent so our ROI is priceless as it stands.

£500 for the unit. Zero cost for the day to day usage.

Motorola WING but it was overkill for our needs of a small business.

Try it out as a demo first. It might not suit everyone’s need.

The possibility to use a web cloud interface to manage the customer's wireless network.

It allows you to provide a fast customer service. If a customer asks me to make a change on his wireless LAN I can modify it through cloud management. I don't need to connect to his network via a VPN.

A better user interface is needed as it's more complex than other vendor's interfaces.

2 years.

During my first project I asked my vendor to help me to implement some specific features of my customer's wireless LAN. If someone doesn't explain to you how the interface works, you can spend a lot of time working with it without obtaining a good result.

None encountered.

I have never had a scalability issue yet.

AeroHive provide very good technical support with user guides and technical documentation.

Cisco and HP were used previously, and we decided to switch because we were attracted to AeroHive's cloud management.

You have to know how the network works and how the interface works. If you follow a course you can create a wireless network in an hour or less.

In-house, we design the network using a planning tool and we follow the entire project step by step.

We used to implement wireless networks using traditional Access Points when our vendor proposed this product to us. Therefore, we weren't interested in finding another solution.

I would advise you to take a good course that is organised by an AeroHive vendor.