ExtremeCloud IQ Reviews

Cloud management and controller-less functionality are valuable features. The Aerohive model aligns better with the increasingly mobile workforce (i.e. high concentration of remote offices and telecommuters). The new Hivemanager NG product is a 100% improvement, making configuration even easier.

Competing products dependent upon controllers are a heavy lift. It can often seem as though you're managing a completely parallel network in addition to the wired LAN. This isn't the case with Aerohive. Most organizations don't have the human capital to spend on heavy management of a WLAN. Aerohive makes it much faster and easier to deploy. I had a a fully configured network (802.1X EAP/PEAP and guest SSIDs) deployed in a day. The built-in security features also make it much easier to provide compliance reports quickly.

There are still some support issues with the branch routers and the newer version of Hivemanager. I also think the branch routers are due for a significant update.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Dump Cisco and run, do not walk, to Aerohive. In my personal experience, the support staff and sales people are excellent and very helpful.

It's nice to have a single interface to configure, troubleshoot and remediate any issues. It has been a huge time saver, even if the interface is a little "clunky".

Tracking down issues is fairly easy and we're able to identify and rectify the problem from one place.

A redesigned UI with better flow and more intuition would make configuration much easier.

Going on 3 years now.

A little bit of a learning curve at first but with proper training and a better understanding of the system it finally clicks.

No stability issues.

Had some client issues, but nothing with the Aerohive equipment.

Customer service has been great for the most part, haven't had too many interactions with them.

Level 2 support is always top notch.

Nothing enterprise-wide, but we did use some CIsco and Linksys products for a small office roll-out.

Initial setup was a little complex, just needed to think a little differently than with other vendors.

Cisco, Aruba, Meraki (before Cisco purchased).

It's a good product that works fine. Also, its configuration is very robust.

It needs to have a good Layer 7 and a better user interface. And even though it's a robust product, it's not very intuitive.

We had no issues with the deployment.

It's a stable device and we haven't had any issues with instability.

There have been no issues scaling it.

I haven't needed to contact technical support.

We also use Meraki MX and MR devices.

The setup is easy and the deep configurations are more robust than Meraki devices.

It's a good product, but I prefer Meraki. With Aerohive, the performance is good but the configuration can be inconvenient.

It's given us the ability to easily configure and install appliances.

We have been able to increase the bandwidth accessible to our users ten-fold though RADIUS server authentication with our MS Active Directory.

The only thing that I can think of would be for them to provide a standard out-of-the-box WiFi policy template that could work as temp default setup without having to build a functional network policy in the Hive Manager. This is nothing big, but would allow someone who doesn't have time to build out a complete policy to turn on WiFi after installation for test purposes very quickly.

It's been two years since we had our campus covered with Aerohive appliances.

There were no issues and everything worked as expected directly out-of-the-box.

I'm pleased with current performance and do not have any issues that need to be addressed.

We've had no issues scaling it.

I'm very pleased with the level of customer service and Aerohive's attention to customer concerns.

I'm also pleased with the level of technical support. There has been nothing that I have found that could not be solved with either the knowledge-base solutions or technical-support chat help.

The Aerohive HiveManager configuration environment is pretty straightforward and intuitive. 

In our environment, we set it up with the L3 roaming feature, and it all seems to work fine.

The User Manager is a handy tool for non-IT skilled employees needing to create guest accounts.

One of the most fancy nice-to-have are the BR routers, allowing to work from home as if you were at the office.  Employees are very enthusiastic about it.

A nice-to-have would be the possibility to set an expiry date for guest users in the User Manager.

I've found Hive Manager to be the most valuable feature.

We went from a very unsophisticated wifi solution to an completely managed Aerohive setup. With minimal knowledge and experience, I was able to deploy a robust wireless solution that just works.

For me, this was basically a plug-and-play situation.

We've used it for approximately 3 years.

There were no issues with deployment.

We've had little issues with stability, but most were solved quickly with updates.

There have been no issues with scalability.

I have had no problems with customer service.

I haven't needed to use technical support

We were using consumer-grade, unmanaged access points.

The initial setup was straightforward. It was extremely easy to get up and running.

We implemented it in-house.

Yes, we evaluated Cisco and Aruba.

The management interface is intuitive and easy to navigate, while being powerful and granular in your ability to control the environment. 

I like the fact that even if the management system goes down, the network stays up. There is no single point of failure that requires redundancy in equipment. 

The amount of data that you can get out of the system gives you a great look into your network.

We were going from autonomous APs to a managed system and looked at several different vendors. The initial cost for all of the other vendors was far higher than the Aerohive solution, and even over 5 years it was still less expensive.

I have never really felt their mounting system for the APs is all that good. The plastic plates are a bit flimsy and not well designed.

I have found user profiles and auto provisioning to be the two most valuable features.

Aerohive is significantly more robust, reliable and easier to mange (from anywhere) than our last solution.

The initial setup was complex, but no more complex than a similar wireless solution.

We have used this solution for 3 years.

Our VAR/customer service is very responsive and always goes the extra mile.

Tech support is excellent. We used our "trial" period to not only trial the solution, but to also trial tech support. If the support had not been excellent, I would have never purchased the product no matter how good it was.

The initial setup was complex, but no more complex than a similar wireless solution. Honestly, hanging the APs and running cable was way more of a pain than the planning and deployment of the Aerohive system.

We evaluated Ruckus, Cisco and Aruba before selecting Aerohive.

• Centralized management of APs at separate locations (we have over 10,000 APs spread over more than 190 sites).
• VPN capability.
• Controller-less so that we don't have to worry about upgrading a controller to support newer models of APs when they are released, or having to configure many controllers.

• We spend less time configuring/maintaining/troubleshooting controllers at a multitude of sites.
• "Single pane of glass" to go to when we need to troubleshoot wireless.
• Good troubleshooting tools that are built-in.

• When there are errors, the description could be worded better to give you a better idea of what is wrong.
• GUI could be enhanced more to allow more advanced sorting, greater variety of bulk changes, and more useful information when making deletions in configurations.

We've used it for over 2 1/2 years.

We did have issues with deployment, but not because of Aerohive. The issues were because of the vendors doing the work (cabling contractors and AP installers).

We didn't really have issues with stability, and they were a lot less than our previous solutions.

We had no issues with scalability at all. Aerohive scales very well.

Customer service is great.

Tech support has been great.

Yes, we were primarily a Meru shop with a little bit of Aruba and Xirrus. We switched because Aerohive presented a much better solution when our wireless RFP went out. The cost and feature set to scale for our deployment just made Aerohive a clear winner.

The setup was a little complex because we had never used the product, and we were making network changes to how things were configured previously.

The configuration was a collaboration between in-house and an Aerohive engineer. The implementation in terms of cabling and actual installation of APs were done through a vendor. The vendor expertise was not as great as we would have liked.

Meru, Aruba, Cisco, and one other that I can't remember were all considered before Aerohive was chosen.

The initial configuration of the Aerohive solution may seem a little daunting, but it is worth it and becomes a lot easier as you begin to use it and understand how it works. If you are coming from a multi-controller environment, you will be extremely happy.

It provides cloud-based management and superior resiliency.

It enabled mobility and district-wide consistent performance.

We've used it for four years.

The PoE switches we purchased were/are very difficult to configure.

We encountered no issues with stability.

We had no issues with scalability and, in fact, enlarging the environment was extremely simple.

I haven't used it much, but it's great when I have.

Top notch! The technicians manning the help desk are very knowledgeable and proficient. They offer great advice and help with best practices.

We had a completely different way of doing wireless, so this was a "start from scratch" project. I evaluated a number of vendors and visited several peer sites before choosing a solution, though.

As straightforward as you could expect from a complex project. Aerohive was the easiest portion of it too.

The vendor is a reseller of Aerohive and would get a C or C+ from me. We cut loose very early from needing their support though, and that is to the credit of Aeorhive who gets an A+.

This is a school district, so N/A.

We evaluated Aruba, Rocket, Cisco, HP and one or two others.

It has been a total success and well-received by our staff and students. If you need a wireless infrastructure, you cannot go wrong with Aerohive.