Service and Support
Fortify Software Security Center's customer service has mixed feedback. Many users report slow response times from technical support and unclear documentation, rating it poorly. Some experience helpful assistance, especially since Micro Focus's acquisition by OpenText, noting improved support channels, community forums, and a dedicated portal for direct communication. While some users mention difficulties with ticket responses, others appreciate the professional services and increased support options.
Deployment
Fortify Software Security Center's initial setup can be challenging, particularly with integration and inadequate support. Deployment varied from a few weeks to six months, depending on experience level and technical proficiency. Some find it straightforward with excellent documentation, although technical expertise is needed for prerequisites like Java JDK installation. Setup ratings are mixed, ranging from four to five out of ten. Installation itself can take as little as one or two hours.
Scalability
Fortify Software Security Center supports easy scalability when sufficient licenses are available, noted by multiple entities. Some describe adding sensors and controllers as straightforward, while others find scaling difficult due to multiple components. Typically, the platform meets its users’ needs without employing its full capacity. Ratings vary, with entities highlighting that usage is largely limited to security teams. Scalability assessments range, showing mixed sentiments about its flexibility in a broader implementation.
Stability
Users express confidence in the stability of Fortify Software Security Center, highlighting it as reliable and capable. While some users rate the stability between seven and eight out of ten, others acknowledge its use by leading US banks and military institutions. Although the implementation process may present challenges, users find no issues with stability in practice. The general feedback indicates satisfaction with the platform's performance.
