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reviewer1238931 - PeerSpot reviewer
Junior Network Engineer at a tech services company with 11-50 employees
Real User
Jan 5, 2021
Stable and straightforward to deploy, but technical support needs improvement
Pros and Cons
  • "This is an easy solution to deploy."
  • "Technical support needs to be improved."

What is our primary use case?

We are a solution provider and FortiGate is one of the security products that we implement for our customers.

What is most valuable?

This is an easy solution to deploy.

What needs improvement?

Technical support needs to be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost two years.

Buyer's Guide
Fortinet FortiGate
January 2026
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What do I think about the stability of the solution?

Stability-wise, FortiGate is good. We plan to continue working with it in the future.

What do I think about the scalability of the solution?

FortiGate is a scalable product and our customer has approximately 2,000 users.

How are customer service and support?

The customer support is expensive.

We have had difficulties with technical support from Fortinet.

Which solution did I use previously and why did I switch?

I also have experience with Cisco, and FortiGate is the cheaper solution.

How was the initial setup?

The installation is straightforward and it took about two months for us to deploy for our last customer.

Some customers have this deployed on-premises, whereas others have a cloud-based deployment. The choice depends on the environment.

What about the implementation team?

We have an in-house team to deploy this product for our customers. We also give them technical support. Relationships with our customers are very important.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate support is too expensive.

Which other solutions did I evaluate?

We try to help our customers evaluate and choose the best solution for them. Sometimes, they implement Cisco products.

What other advice do I have?

Fortinet FortiGate is a firewall product that I recommend.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1474071 - PeerSpot reviewer
Data Center Operations and Customer Support Manager at a tech services company with 51-200 employees
Real User
Jan 1, 2021
Reliably protects our users, but could be more user-friendly
Pros and Cons
  • "We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day."
  • "The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations."

What is our primary use case?

We use FortiGate as our primary firewall that acts as the perimeter between the internet and our on-premises network. It is used as a security measure for about 2000 users that go out to the internet from here.

Along with FortiGate we also use other products like F5 for our network and app security. And for network equipment, we use Cisco products.

What is most valuable?

We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day. 

What needs improvement?

The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations.

For how long have I used the solution?

We have been using Fortinet FortiGate for one year now. 

What do I think about the stability of the solution?

Since we have been using FortiGate there haven't been any major problems so far. Especially nothing too serious like a major bug or anything like that.

The only issues that we have come across have had to do with simple configuration errors like missing configuration values from a previous implementation.

What do I think about the scalability of the solution?

We have not tried to expand the product much, but it is currently used as the main security perimeter for about 2000 people which is already quite a large number. We don't predict that we will be increasing usage much more than that.

We plan to keep using FortiGate as much as we can for our security solution as we casually move more of our systems to the cloud.

How are customer service and technical support?

Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure whether we have a contract with a partner company to do that or not. I believe our network engineer department may have used Fortinet technical support, though I have not received feedback on it.

How was the initial setup?

It's straightforward.

What about the implementation team?

Fortinet offers help with implementation and we have in the past used their assistance.

What's my experience with pricing, setup cost, and licensing?

As far as I'm aware, in our case, it's just a yearly pricing arrangement with no additional licensing costs.

Which other solutions did I evaluate?

We made a comparison to two or three other products in this space, but I cannot recall the others.

What other advice do I have?

I wish that I could give more details on our technical use of FortiGate, but that isn't my main responsibility. I don't know much about this area and whether they are good or bad compared to other products. However, the feedback from our technical team has been generally good. That's why our teams use it every day.

I would rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
January 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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reviewer1368420 - PeerSpot reviewer
Telecommunications Engineer at a university with 1,001-5,000 employees
Real User
Dec 31, 2020
Good network protection and configuration that is easy to set up and quick to deploy
Pros and Cons
  • "The most valuable features are the policies, filtering, and configuration."
  • "Technical support is good but the response time could be faster."

What is our primary use case?

We are using this solution to protect our network on every site. We are using it as a Network Firewall.

What is most valuable?

The most valuable features are the policies, filtering, and configuration.

What needs improvement?

Technical support is good but the response time could be faster.

When it's overloaded, it works slower and overheats.

The data analysis could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for 15 years.

We are using the 100 models.

What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

It's a scalable solution. I would rate it a seven out of ten.

We have 2,500 users in our organization.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We have also used Huawei.

How was the initial setup?

The initial setup is straightforward. It's pretty easy.

At the very most, it takes a day to deploy.

What other advice do I have?

Before deciding to install this solution, be sure to conduct an analysis of your environment. You may need a larger one or this may be too big for their needs.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Information Officer with 51-200 employees
Real User
Dec 26, 2020
A continuously updated firewall solution with a good antispam filter
Pros and Cons
  • "I like Fortinet FortiGate's antispam filter, SPN, and clustering features."
  • "Application management can be improved."

What is our primary use case?

We use Fortinet FortiGate to implement firewalls for our customers.

What is most valuable?

I like Fortinet FortiGate's antispam filter, SPN, and clustering features.

What needs improvement?

There is room for improvement. When it comes to email spam detection, Baracuda is the highest or the best, Cisco is the lowest, and Fortinet FortiGate is in the middle. Application management can be improved. Analysis and sandbox can also be improved in the next release. 

For how long have I used the solution?

I have been using Fortinet FortiGate for around three years.

What do I think about the scalability of the solution?

Scalability can be improved. Compared to Cisco, Fortinet FortiGate's scalability is in a good position.

How are customer service and technical support?

Fortinet FortiGate offers good technical support services.

How was the initial setup?

The initial setup is straightforward. For example, the SMB solution is straightforward. We have to follow the instructions and customize it as per the customer's request for the enterprise solution.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiGate's price can be reduced. 

What other advice do I have?

Fortinet FortiGate is highly recommended because they update everything every second. 

On a scale from one to ten, I would give Fortinet FortiGate a nine. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1465347 - PeerSpot reviewer
IT Infrastructure managerInformation an Communication Services Manager at a agriculture with 5,001-10,000 employees
Real User
Dec 17, 2020
Great load balancing feature, secure and stable
Pros and Cons
  • "Good load balancing feature."
  • "We have an issue with hotel guest vouchers."

What is our primary use case?

We've used this solution for the guest portal for our client and we also use it to secure the network of our firm. I am the IT infrastructure manager and we are customers of Fortinet. 

What is most valuable?

I like the fact that we don't have to use our IP address and that it roams. I also like the load balancing feature which allows you to attach several internet connections and load balance.

What needs improvement?

We have an issue with the license when it expires because we're unable to use the computers. We are in the hotel industry and there's an issue with vouchers when guests come in wanting to use them. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It's a stable solution. We had some issues after we upgraded but on the whole it's stable. 

What do I think about the scalability of the solution?

We don't have scalability requirements so I can't comment. 

How are customer service and technical support?

We had some issues with the local support, particularly with regard to purchasing the subscription. It took a very long time and at one point the license had expired and it took a while to sort out. 

How was the initial setup?

The initial setup is simple and doesn't take much time.  

What's my experience with pricing, setup cost, and licensing?

This is an affordable solution. 

Which other solutions did I evaluate?

FortiGate is the most effective solution for us and it's a cheaper option to Check Point or Palo Alto which we looked at. They are both very expensive. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1084257 - PeerSpot reviewer
IT Infrastructure Specialist at a government with 1,001-5,000 employees
Real User
Dec 16, 2020
A resilient, secure, and scalable solution that provides a secure connection for remote work.
Pros and Cons
  • "The web filtering feature and the intrusion protection system are the most valuable. It is a resilient appliance. I never had an issue with it in terms of any security breaches."
  • "Its reporting capabilities can be improved. It should have some out-of-the-box reporting capabilities and some degree of customization. The basic reporting that it currently has is not sufficient to create more usable reports. It needs some sort of out-of-the-box reporting. They try to make customers purchase FortiAnalyzer for this kind of reporting, which is an additional cost. Other firewall vendors, such as SonicWall and Sophos, provide this sort of reporting without any additional cost."

What is our primary use case?

We utilize the services to ensure the stability of our network and clients protection from external treats. With the recent pandemic mobile working have increased in demand and Fortinet have easily bridge that gap to continue to support employee needs.

How has it helped my organization?

It has provided us the ability to work remotely during the pandemic. It opens a secure connection to the office for an employee working remotely from home.

What is most valuable?

The web filtering feature and the intrusion protection system are the most valuable.

It is a resilient appliance.

What needs improvement?

Its reporting capabilities can be improved. Some out-of-the-box reports needs to be able to provide usable data for example for web monitoring and reporting or browsing patterns and details.  Some customers does not require any forensic type reporting and may not want to invest in all the features offered by the FortiAnalyzer.

For how long have I used the solution?

I have been using this solution for the past seven years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. There are no issues. In terms of the number of users who use FortiGate, we have only about ten users for remote working. Only selected users utilize this remote capability.

How are customer service and technical support?

Technical support is good. If I have an inquiry or request, it is usually addressed within the same business day or within the 24 hours period as per the vendor's support agreement.

Which solution did I use previously and why did I switch?

I was on a Check Point platform, and then I migrated to FortiGate. Migrating from the Check Point environment to the FortiGate environment was new for me. We rely on a vendor for support. The vendor was kind of phasing out the support of the Check Point product. That's why we switched. 

How was the initial setup?

We are currently on 80D, and it was a direct upgrade. The deployment didn't take that long because it was a direct replacement or upgrade from an older appliance 60D to 80D. It was easy for the vendor to deploy because they saved the policies and other things that were in use for the older appliance and had to be migrated over to the new appliance. It was done within maybe a day or two.

What about the implementation team?

We outsourced it to a local vendor, and it was deployed by the vendor. We do our own internal monitoring, and the vendor does the actual set up. So far, our experience with the vendor has been excellent in terms of response. Their technical staff is also very knowledgeable.

What's my experience with pricing, setup cost, and licensing?

We just pay an affordable flat monthly fee to the vendor for the monitoring and support.

Which other solutions did I evaluate?

I learned about different options and their benefits and listened to vendors' proposals for migration. We evaluated pfSense, which is open source. We were trying to determine whether to go for open source as opposed to an industry-standard and proprietary product. I also engaged other vendors who offered Sophos technology and SonicWall. I trusted the vendor-supported product and considered the cost associated with the migration. The current vendor could upgrade it with no implementation cost, and we just had to pay a monthly service fee or rental. 

Based on the research, FortiGate seemed like a reasonable firewall, and it is also more or less recognized and trusted all over, so I trusted FortiGate. Overall, I was happy with the performance of the FortiGate, so I kind of stuck with that one.

What other advice do I have?

I would definitely recommend this product, but there are other products in the market, such as Sophos and SonicWall, that are just as effective. 

We will be using this solution for at least the next three years. We renewed the license for three years in August of this year. We are thinking of upgrading to a newer appliance before that.

I would rate Fortinet FortiGate an eight out of ten. I am pleased with this solution and the features it offers right now. It just needs minor adjustments in terms of reporting and staying up to date with industry standards.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1465677 - PeerSpot reviewer
Group Leader – FM Operations Team at a tech services company with 51-200 employees
Real User
Dec 15, 2020
Straightforward and quick to deploy, user-friendly, and the UTM features well protect our infrastructure
Pros and Cons
  • "I think that the UTM features are the most value, as it truly protects my infrastructure."
  • "The support structure needs to be improved because every time we contact them, there is a delay in the response."

What is our primary use case?

We're using both firewall and UTM features, as well as the inbound and outbound traffic load-balancing functionality. We are also using the VPN.

What is most valuable?

I think that the UTM features are the most value, as it truly protects my infrastructure.

The interface is user-friendly.

What needs improvement?

The support structure needs to be improved because every time we contact them, there is a delay in the response.

For how long have I used the solution?

We have been using Fortinet FortiGate for almost eight years.

What do I think about the stability of the solution?

This is a stable and reliable product.

What do I think about the scalability of the solution?

We have had no trouble scaling the solutions.

How are customer service and technical support?

Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly

How was the initial setup?

The initial setup is straightforward and it is very quick to deploy.

What's my experience with pricing, setup cost, and licensing?

We purchased a five-year bundle package, which worked out cheaper than competing solutions.

Which other solutions did I evaluate?

We evaluated other products including those from Palo Alto and Cisco. However, compare the features and price for all of them, Fortinet was the best choice.

What other advice do I have?

This is a good product and I can recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IT Infrastructure Engineer at a tech services company with 51-200 employees
Real User
Dec 14, 2020
Scalable, Easy to implement, security fabric integration, wireless controller, low cost, stable
Pros and Cons
  • "Web filtering and two-factor authentication are great features."
  • "Vulnerability scanning could be improved."

What is our primary use case?

Our primary use case of this solution for our clients is for protecting internal networks with data center firewalls, internal segmentation and next generation firewalls. 

We are a gold partner of Fortinet.

What is most valuable?

SD-WAN, Security fabric integration, two-factor authentication, ADVPN, Dynamic routing, single pane of glas managements are great features. FortiGate is very easy to use, and to configure.

What needs improvement?

I think some improvements could be made in vulnerability scanning. I'd also like to see additional features in the authentication. They support RADIUS, LDAP  but the solution doesn't have API integration with other solutions. They have API in FortiAuthenticator, but not in the firewall and not all customers want to buy another solution. 

For how long have I used the solution?

I've been providing this solution to clients for seven years. 

What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

This solution is scalable. They have now built hyperscale firewalls and it's very easy. Also VMs, for example, is very easy to scale, you just need to adjust the licensing. 

How are customer service and technical support?

Technical support is very, very good. They respond quickly and provide the solution to the problem. 

Which solution did I use previously and why did I switch?

I have previously used Check Point and Cisco ASA. In terms of cost and security features, Fortinet has the advantage and it's also easy to implement. Cisco and Check Point are a little bit more difficult in that aspect. 

How was the initial setup?

The initial setup is simple, as with all Fortinet technologies. Deployment time depends on the situation. For small customers it takes about one to two hours. For larger companies with different kinds of firewalls in their infrastructure, it may take a day or two, it depends on the complexity of the network, the infrastructure and the size of the business. The solution is suitable for any size company. Maintenance depends on the contract with our customers, but Fortinet includes support with every license. If a customer wants support from us, we provide it. 

What's my experience with pricing, setup cost, and licensing?

Fortinet offers four types of licensing - Advanced Threat Protection, Unified Threat Protection and Enterprise Protection and 360 degree Protection.  Licensing costs are dependent on the VM  or Hardware model, not per features. For example if vm or Hardware model supports 200 IPsec tunnels you can setup 200 IPsec tunnels, it doesn't matter what kind of license you have. 

What other advice do I have?

I would definitely recommend this solution. 

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.