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PeerSpot user
Program director at a tech consulting company with 201-500 employees
Real User
Jan 16, 2021
Safe and stable but could be more user friendly
Pros and Cons
  • "It is a safe product."
  • "The solution could be more user friendly."

What is most valuable?

It is a safe product.

What needs improvement?

The solution could be more user friendly.

For how long have I used the solution?

I have been using the solution for approximately 6 years.

What do I think about the stability of the solution?

It is a stable solution.

Buyer's Guide
Fortinet FortiGate
February 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,757 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have over 5000 users using the solution at my company.

How was the initial setup?

All the firewalls, more or less are similar, it is very easy to install this type of equipment on the premise of the customer. 

What about the implementation team?

I configured the solution for my clients. We have a minimal of three technical employees doing the maintenance of the solution.

Which other solutions did I evaluate?

I think Check Point or Cisco are more user-friendly solutions.

What other advice do I have?

We do not have plans to expand usage of the product at this time.

I rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1255635 - PeerSpot reviewer
Head of the Satellite Infrastructure and Operation System Department at a government with 1,001-5,000 employees
Real User
Jan 14, 2021
A user-friendly firewall solution with a valuable domains feature
Pros and Cons
  • "What's most important is the ease of use."
  • "Backup can be improved."

What is our primary use case?

We use Fortinet FortiGate mainly for firewall and VPN purposes. 

What is most valuable?

The virtual domains feature and the ease of use.

What needs improvement?

The Fortinet support needs improvement and also the quality control of the firmware (there are a lot of bugs)


For how long have I used the solution?

I have been using Fortinet FortiGate for about 10 years.

What do I think about the stability of the solution?

Fortinet FortiGate offer a good value for money solution


What do I think about the scalability of the solution?

Fortinet FortiGate is scalable. We don't have any constraints that create a problem for us except the support.

How are customer service and technical support?

The major problem with Fortinet is the support. We have often hardware malfunctions and software bugs and the support is slow.

Which solution did I use previously and why did I switch?

We also use another firewall vendor product

How was the initial setup?

The initial setup was easy.

What about the implementation team?

The implementation was through a international integrator team

What was our ROI?

Fair

What's my experience with pricing, setup cost, and licensing?

The price is fair compared to the other competitors.

Which other solutions did I evaluate?

No

What other advice do I have?

They have many features

On a scale from one to ten, I would give Fortinet FortiGate an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
February 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,757 professionals have used our research since 2012.
Mohd.Rivai - PeerSpot reviewer
Network Security Engineer at a tech services company with 201-500 employees
Real User
Top 10
Jan 14, 2021
A next-generation firewall solution that's easy to setup and use
Pros and Cons
  • "Fortinet FortiGate is easy to use."
  • "The sniffing packets or packet captures, can be simplified and improved because it's a little confusing."

What is our primary use case?

I use Fortinet FortiGate mostly for security purposes.

What is most valuable?

Fortinet FortiGate is easy to use. 

What needs improvement?

The sniffing packets or packet captures can be simplified and improved because it's a little confusing. The automation feature has some limitations and could be better. 

For how long have I used the solution?

I've been using Fortinet FortiGate for over four years. 

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution.

What do I think about the scalability of the solution?

Fortinet FortiGate is a scalable solution.

How are customer service and technical support?

The technical support was quite good.

What about the implementation team?

I think it's very easy to implement this solution because one person can do it. There aren't too many fancy things to do. I think you can implement FortiGate in less than an hour. We implement it by ourselves. Three administrators can do it because our clients aren't big enterprises, just SMEs. 

What's my experience with pricing, setup cost, and licensing?

Setup costs and pricing depends on many variables, but it's mostly affordable.

What other advice do I have?

I would recommend Fortinet FortiGate to potential users.

On a scale from one to ten, I would give Fortinet FortiGate an eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1238931 - PeerSpot reviewer
Junior Network Engineer at a tech services company with 11-50 employees
Real User
Jan 5, 2021
Stable and straightforward to deploy, but technical support needs improvement
Pros and Cons
  • "This is an easy solution to deploy."
  • "Technical support needs to be improved."

What is our primary use case?

We are a solution provider and FortiGate is one of the security products that we implement for our customers.

What is most valuable?

This is an easy solution to deploy.

What needs improvement?

Technical support needs to be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for almost two years.

What do I think about the stability of the solution?

Stability-wise, FortiGate is good. We plan to continue working with it in the future.

What do I think about the scalability of the solution?

FortiGate is a scalable product and our customer has approximately 2,000 users.

How are customer service and technical support?

The customer support is expensive.

We have had difficulties with technical support from Fortinet.

Which solution did I use previously and why did I switch?

I also have experience with Cisco, and FortiGate is the cheaper solution.

How was the initial setup?

The installation is straightforward and it took about two months for us to deploy for our last customer.

Some customers have this deployed on-premises, whereas others have a cloud-based deployment. The choice depends on the environment.

What about the implementation team?

We have an in-house team to deploy this product for our customers. We also give them technical support. Relationships with our customers are very important.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate support is too expensive.

Which other solutions did I evaluate?

We try to help our customers evaluate and choose the best solution for them. Sometimes, they implement Cisco products.

What other advice do I have?

Fortinet FortiGate is a firewall product that I recommend.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Jan 2, 2021
Easy to install, stable but security features could improve
Pros and Cons
  • "The solution is stable."
  • "We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable."

How has it helped my organization?

We use the solution for security but we are planning on upgrading to another product.

What is most valuable?

We currently are using the basic features of the product but one of the features we use is for blocking traffic.

What needs improvement?

We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable. Also, the security could improve on some features that are available.

For how long have I used the solution?

I have been using the product for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The support is they provide is good.

How was the initial setup?

The setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing for the product is alright. Our organization has not yet provided an end budget for this area.

Which other solutions did I evaluate?

We are not yet certain if we need a different solution in the future. We are evaluating our options. We have looked at Cisco and Barracuda solutions but I believe Cisco is very expensive and Barracuda might be the one we choose. It is too early to tell, we are still evaluating these options and others.

What other advice do I have?

I rate Fortinet Fortigate a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1474071 - PeerSpot reviewer
Data Center Operations and Customer Support Manager at a tech services company with 51-200 employees
Real User
Jan 1, 2021
Reliably protects our users, but could be more user-friendly
Pros and Cons
  • "We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day."
  • "The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations."

What is our primary use case?

We use FortiGate as our primary firewall that acts as the perimeter between the internet and our on-premises network. It is used as a security measure for about 2000 users that go out to the internet from here.

Along with FortiGate we also use other products like F5 for our network and app security. And for network equipment, we use Cisco products.

What is most valuable?

We have found it to be very reliable and that's why our teams and various users in our company use it as our main firewall every day. 

What needs improvement?

The feedback that I have received is that the performance could be better, and the user experience is not as good compared to a previous solution we used. It could be more user-friendly. Of course, it still works fine for our operations.

For how long have I used the solution?

We have been using Fortinet FortiGate for one year now. 

What do I think about the stability of the solution?

Since we have been using FortiGate there haven't been any major problems so far. Especially nothing too serious like a major bug or anything like that.

The only issues that we have come across have had to do with simple configuration errors like missing configuration values from a previous implementation.

What do I think about the scalability of the solution?

We have not tried to expand the product much, but it is currently used as the main security perimeter for about 2000 people which is already quite a large number. We don't predict that we will be increasing usage much more than that.

We plan to keep using FortiGate as much as we can for our security solution as we casually move more of our systems to the cloud.

How are customer service and technical support?

Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure whether we have a contract with a partner company to do that or not. I believe our network engineer department may have used Fortinet technical support, though I have not received feedback on it.

How was the initial setup?

It's straightforward.

What about the implementation team?

Fortinet offers help with implementation and we have in the past used their assistance.

What's my experience with pricing, setup cost, and licensing?

As far as I'm aware, in our case, it's just a yearly pricing arrangement with no additional licensing costs.

Which other solutions did I evaluate?

We made a comparison to two or three other products in this space, but I cannot recall the others.

What other advice do I have?

I wish that I could give more details on our technical use of FortiGate, but that isn't my main responsibility. I don't know much about this area and whether they are good or bad compared to other products. However, the feedback from our technical team has been generally good. That's why our teams use it every day.

I would rate Fortinet FortiGate a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1368420 - PeerSpot reviewer
Telecommunications Engineer at a university with 1,001-5,000 employees
Real User
Dec 31, 2020
Good network protection and configuration that is easy to set up and quick to deploy
Pros and Cons
  • "The most valuable features are the policies, filtering, and configuration."
  • "Technical support is good but the response time could be faster."

What is our primary use case?

We are using this solution to protect our network on every site. We are using it as a Network Firewall.

What is most valuable?

The most valuable features are the policies, filtering, and configuration.

What needs improvement?

Technical support is good but the response time could be faster.

When it's overloaded, it works slower and overheats.

The data analysis could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for 15 years.

We are using the 100 models.

What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

It's a scalable solution. I would rate it a seven out of ten.

We have 2,500 users in our organization.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We have also used Huawei.

How was the initial setup?

The initial setup is straightforward. It's pretty easy.

At the very most, it takes a day to deploy.

What other advice do I have?

Before deciding to install this solution, be sure to conduct an analysis of your environment. You may need a larger one or this may be too big for their needs.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a legal firm with 51-200 employees
Real User
Dec 31, 2020
Simple, intuitive interface, with good support
Pros and Cons
  • "What I like the most is the configuration and that it's simple, and straightforward to maintain."
  • "The pricing could be reduced or include the first year warranty."

What is our primary use case?

The primary use case of this solution is as a firewall and UTM machine.

What is most valuable?

What I like the most is the configuration and that it's simple, and straightforward to maintain.

The UTM configuration on-premises is straightforward and simple to use.

Support is good and the interface is simple and intuitive.

What needs improvement?

It's good, and I feel that there is nothing more that can be added.

The pricing could be reduced or include the first year warranty.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than five years.

What do I think about the stability of the solution?

It's a stable solution. I have not had any issues with it during the time that I have been using it.

How are customer service and technical support?

Technical support is quite good. They have helped me with all of my requests.

How was the initial setup?

The initial setup is straightforward.

It took approximately one day to deploy.

What's my experience with pricing, setup cost, and licensing?

They are very competitive, but we like to have the factory warranty taken care of.

We had to pay a large amount for the first year contract and support.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.