We are using FortiGate IPS for network security to prevent intrusion.
Senior Officer - IT Cyber Security Admin at a media company with 501-1,000 employees
Plenty of features, good functionality, but support could improve
Pros and Cons
- "I have found most of the features to be good with excellent functionality."
- "The solution could improve the configuration, there are times the configuration is missing."
What is our primary use case?
What is most valuable?
I have found most of the features to be good with excellent functionality.
What needs improvement?
The solution could improve the configuration, there are times the configuration is missing.
For how long have I used the solution?
I have been using FortiGate IPS for approximately five years.
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Fortinet FortiGate
January 2026
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
FortiGate IPS scalability is good.
How are customer service and support?
The support is very poor with FortiGate IPS and they need to look into fixing it. The senior support agent does not honor their commitments when ordering products.
How was the initial setup?
The installation is very easy and the configuration went smoothly. It is user-friendly to configure.
Which other solutions did I evaluate?
We evaluated other solutions, such as Cyberoam, before choosing FortiGate IPS.
What other advice do I have?
My advice to those wanting to implement this solution is to learn the configuration. There are a lot of features to control that should be taken advantage of.
I rate FortiGate IPS a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at a financial services firm with 501-1,000 employees
Overall beneficial features, scalable, but configuration could be made easier
Pros and Cons
- "The overall features of Fortinet FortiGate SWG are good."
- "The solution could improve by having some additional features, such as IBS and better cloud administration."
What is our primary use case?
We use Fortinet FortiGate SWG as a security package tool for many of its features, such as analyzing and VPN services.
How has it helped my organization?
This solution has helped us have control over our network. We are able to put in place traffic restrictions and have a visualization of what is happening in the network.
What is most valuable?
The overall features of Fortinet FortiGate SWG are good.
What needs improvement?
The solution could improve by having some additional features, such as IBS and better cloud administration. Additionally, the web and DMC features are not very good.
For how long have I used the solution?
I have been using this solution for a few years.
What do I think about the stability of the solution?
I have found the new releases tend to have bugs making them not stable. The solution should be less memory and CPU-reliant.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
We have been satisfied with the technical support.
How was the initial setup?
We have run into some problems with the configuration that could be made simpler. Additionally, when migrating there can be some difficulties.
What's my experience with pricing, setup cost, and licensing?
The price is relatively expensive compared to other solutions which are providing similar features.
Which other solutions did I evaluate?
We have evaluated other solutions.
What other advice do I have?
I have recommended this solution to others.
I rate Fortinet FortiGate SWG seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
January 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Network Security Engineer at a tech company with 201-500 employees
Good performance and simple management
Pros and Cons
- "The performance is very good and the solution is simple to manage."
- "The solution has many heightened points which we cannot get to without working on CLI."
What is our primary use case?
We consider the solution to be useful. It is utilized solely for IPS web application. This we filter, as the basic features related to next-generation firewall are being employed, including IPS, application ID and filter, web application and annex.
What is most valuable?
The performance is very good and the solution is simple to manage.
What needs improvement?
The solution has many heightened points which we cannot get to without working on CLI. There are many features but these are hidden.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG for nearly one year.
What do I think about the stability of the solution?
The solution is scalable.
What do I think about the scalability of the solution?
The solution is stable.
How are customer service and technical support?
The technical support is acceptable.
How was the initial setup?
The installation is straightforward.
It took ten minutes.
What's my experience with pricing, setup cost, and licensing?
There is a need to pay for a license for the product.
What other advice do I have?
The solution is cloud-based.
I would recommend it to others.
I cannot tell you how many customers are using it.
I rate Fortinet FortiGate SWG as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
System Admins at a non-profit with 1-10 employees
Plenty of features, high throughput, but difficult to upgrade
Pros and Cons
- "The solution is stable."
- "There are a lot of bugs I have found in the solution and it is difficult to upgrade. These areas need improvement."
What is most valuable?
I have found the IPS, antivirus, and the feature that allows you to have a firewall in the same appliance most valuable. Additionally, the solution has good throughput and can handle many types of operations, such as VPNs and firewall rules.
What needs improvement?
There are a lot of bugs I have found in the solution and it is difficult to upgrade. These areas need improvement.
For how long have I used the solution?
I have been using this solution within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and technical support?
The technical support could be improved. There is a long waiting time for a resolution.
What other advice do I have?
I rate Fortinet Fortigate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a government with 51-200 employees
A security system with a valuable external intrusion prevention feature
Pros and Cons
- "I like its ability to prevent external intrusion into our database. It's so fun."
- "It would be better if they had a dashboard where we could see what attacks were happening. It would be good to see who's trying to get into our network."
What is our primary use case?
We use Fortinet FortiGate IPS as a firewall.
What is most valuable?
I like its ability to prevent external intrusion into our database. It's so fun.
What needs improvement?
It would be better if they had a dashboard where we could see what attacks were happening. It would be good to see who's trying to get into our network.
For how long have I used the solution?
I have been dealing with Fortinet FortiGate IPS for about three months.
What do I think about the stability of the solution?
Fortinet FortiGate IPS has been stable so far.
What do I think about the scalability of the solution?
It's a scalable solution so far, but we're not a very big organization. We have about ten nodes at the moment.
How was the initial setup?
The initial setup was okay, but I didn't do it.
What about the implementation team?
The implementation was done by some pretty good people.
What's my experience with pricing, setup cost, and licensing?
The price is okay, so far so good.
Which other solutions did I evaluate?
We evaluated different solutions and chose Fortinet FortiGate IPS because we found it to be the best.
What other advice do I have?
I would tell potential users to buy it. I recommend this solution.
On a scale from one to ten, I would give Fortinet FortiGate IPS an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & Security Engineer at a tech services company with 11-50 employees
Good interface, easy to manage, and very stable
Pros and Cons
- "Its interface is the most valuable. It is quite easy to manage."
- "Its performance can be better. We have had performance issues in the past, but we sometimes tend to find that it is more related to what we do in our network than anything else. It is quite a good product, and there isn't much to improve."
What is our primary use case?
We use it for our end customers. I am a network engineer for a company that looks after airlines.
What is most valuable?
Its interface is the most valuable. It is quite easy to manage.
What needs improvement?
Its performance can be better. We have had performance issues in the past, but we sometimes tend to find that it is more related to what we do in our network than anything else. It is quite a good product, and there isn't much to improve.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the stability of the solution?
It seems to be very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
We don't really use them. There is plenty of stuff online, and it is more of a learn as you go.
How was the initial setup?
It is quite straightforward, but it can be complex if you are on the cloud. A lot of our customers are cloud-based, and it is a little bit tricky trying to set them up.
What's my experience with pricing, setup cost, and licensing?
It is not expensive as compared to Cisco.
Which other solutions did I evaluate?
The customer decided what they were going to use. We didn't have a say in it.
What other advice do I have?
I would advise others to go for the training courses. One good thing about FortiGate is that you have got free training.
I would rate Fortinet FortiGate IPS an eight out of ten. It is quite a good product, and there isn't much to improve.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President at a tech services company with 11-50 employees
Reasonably-priced, intuitive, and offers a seamless VPN
Pros and Cons
- "Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it."
- "The initial setup and configuration are not intuitive and require training."
What is our primary use case?
I am primarily using FortiGate to provide a hardware VPN or an equipment base of VPN to a central office. I am only using a small fraction of its capabilities, so I'm not pushing it at the edges.
How has it helped my organization?
Using this product makes the VPN seamless and almost invisible to me in the sense that I don't have to think about it.
What is most valuable?
Once it is in use, it is intuitive to use. Once it's in place, it doesn't require any further interaction.
What needs improvement?
The initial setup and configuration are not intuitive and require training.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately four months.
What do I think about the stability of the solution?
The stability has been rock-solid, and I haven't seen any glitches or bugs at all.
What do I think about the scalability of the solution?
With only two people in the company, we haven't needed to scale. Our roles include software development and providing technical support for various clients.
How are customer service and technical support?
I have not needed to contact technical support.
Which solution did I use previously and why did I switch?
This is the first firewall product that I have used.
How was the initial setup?
The initial setup is fairly technical and it's not something the untrained person would want to do. You need to know what you're doing in order to set it up.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate is reasonable. In terms of the market, it's not a cheap product, but it's cost-effective.
Which other solutions did I evaluate?
I purchased this product because this is the one that the central office supports.
What other advice do I have?
In summary, this is a good product, it works, it doesn't need any attention, and I'm satisfied with it. Although the initial setup is slightly complex, security is a complex question and I'm not sure that it can be simplified.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Administrator at a tech services company with 501-1,000 employees
Very easy to deploy with a simple, intuitive interface
Pros and Cons
- "Simple interface and easy to deploy."
- "Monitoring could be improved."
What is our primary use case?
We primarily use this solution as a firewall and an IPS. We are customers of Fortigate and I'm an assistant administrator.
What is most valuable?
I like the simplicity of the interface, they seem to have a good grasp of that. The solution is also very easy to deploy.
What needs improvement?
I think they could improve the monitoring.
For how long have I used the solution?
I've been using this solution for almost a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Scalability isn't really an issue as it's a network defense system, and it does it inline on the network. No other users interact with it directly.
How are customer service and technical support?
I think the technical support for this product seems to be better in comparison to other solutions.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is very good in the context of other, similar solutions on the market.
What other advice do I have?
For cost effectiveness, they of course have an advantage over the whole firewall DASA series.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
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