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reviewer1401510 - PeerSpot reviewer
Team leader technical support at a manufacturing company with 201-500 employees
Real User
May 5, 2021
A complete ecosystem with good scalability, performance, and support
Pros and Cons
  • "Its performance is adequate. We are quite satisfied with its performance. The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment."
  • "The fact that it is a complete ecosystem with all kinds of integrations is valuable."
  • "It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options."
  • "It would be useful to have integration with different reporting tools; this is something we are sorely missing."

What is our primary use case?

We use it to separate our office environment from our training courses and customer environment. 

We have on-premise and cloud deployments. We use the on-premise version for the functionality for our local network, and we use the cloud-based solution to provide the same functionality for our cloud-hosted workspaces. We have its latest version. 

What is most valuable?

Its performance is adequate. We are quite satisfied with its performance. 

The fact that it is a complete ecosystem with all kinds of integrations is valuable. It did take us a couple of months to get a grip on the new software, but all in all, it replaced our on-premise and single-point solution environment. 

What needs improvement?

It would be useful to have integration with different reporting tools. This is something we are sorely missing. It would be a plus to have reporting integrations. 

It would be good to have more integration with the identity suites, such as Office 365 and Azure Active Directory, of different providers that we use. Integrations are already available, but it would be nice to have some more advanced options.

For how long have I used the solution?

I have been using this solution since 2015 or 2016. 

Buyer's Guide
Fortinet FortiGate-VM
September 2026
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable. In terms of the number of users, we have about 300 employees and 300 daily on-premise customers.

We have plans to increase its usage. We are looking at the high-availability options for our branch offices.

How are customer service and support?

Most of the technical support is provided by our support partner, but there have been some instances when I interacted with their technical support. They have been most satisfactory.

How was the initial setup?

Its initial installation wasn't really that hard. It was very much doable. It was a scaled rollout, which makes it a bit hard to measure.

What about the implementation team?

We did get some help from our network support partner. We initially needed extra help for the deployment. We didn't require any help later on. 

To support an environment of this size, two people are good enough. If this is the sole focus of their job, then even a single person would be enough.

What's my experience with pricing, setup cost, and licensing?

There is a support fee that can be bought on a yearly or two-yearly basis. I don't think they do five years. The best benefit is that the same pricing is guaranteed for that duration. If you can afford it, I would recommend using the longest possible time span.

Which other solutions did I evaluate?

We compared it with Check Point.

What other advice do I have?

I would definitely recommend this solution. I was advised to be very skeptical about the performance statistics as indicated in the documentation, but I didn't find that to be the case. It is very scalable with good performance.

I would rate Fortinet FortiGate-VM an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Analyst at Comdados
Real User
May 5, 2021
Easy to deploy and the support is good
Pros and Cons
  • "The support is good. We don't have any issues with the technical support."
  • "The deployment is easy, there are no issues with the deployment of this solution."
  • "It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance."

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same. 

The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution.

We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. It's expensive.

What other advice do I have?

We like this solution.

I would rate Fortinet FortiGate-VM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate-VM
September 2026
Learn what your peers think about Fortinet FortiGate-VM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.
it_user1512672 - PeerSpot reviewer
Project Coordinator at a marketing services firm with 201-500 employees
Real User
Apr 11, 2021
Great performance and easy to setup
Pros and Cons
  • "It gives all the features of a full-fledged firewall with great performance."
  • "We use Fortinet FortiGate-VM as a firewall to deliver high-performance network security solutions that protect our network and data from evolving threats."
  • "We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services."

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall to deliver high-performance network security solutions that protect our network and data from evolving threats.

What is most valuable?

It gives all the features of a full-fledged firewall with great performance.

What needs improvement?

We are experiencing a failed login issue. There should also be improvements in functionalities we store to enhance our services.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for the past ten years.

How was the initial setup?

The initial setup process was straightforward.

What's my experience with pricing, setup cost, and licensing?

There should be a reduction in the setup price and licensing costs.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solutions Architect at a tech services company with 51-200 employees
Real User
Apr 8, 2021
Stable and scalable; great web filtering
Pros and Cons
  • "It's almost perfect. It's very stable. We don't have many hardware issues."
  • "One of the most important features is web filtering, because they can block certain types of websites, which is good for in-school security, and all of the other filters are also very important, including the antivirus and antispam inspection."
  • "The user interface could be improved."
  • "The user interface could be improved, but as a firewall, it's the best product we have."

What is our primary use case?

We have many Fortinet use cases in Brazil. One particular use case could happen at a high school; they want a new firewall and high availability to their students to access the internet. They want a secure way to connect to the internet. We are proposing FortiGate 200TF. 

What is most valuable?

One of the most important features is web filtering. They can block certain types of websites. This is good for in-school security. I believe this is the most important but all of the other filters are also very important, including the antivirus and antispam inspection. 

What needs improvement?

The user interface could be improved, but as a firewall, it's the best product we have.

What do I think about the stability of the solution?

It's almost perfect. It's very stable. We don't have many hardware issues.

What do I think about the scalability of the solution?

It is a scalable solution. For example, in one use case, we have 500 students using the solution. Two technicians are managing the solution, which one software person designed. On the customer end, they need a person overseeing the security. 

How are customer service and technical support?

Their tech support is very good. We always get good answers from Fortinet tech support.

What's my experience with pricing, setup cost, and licensing?

We recommend that the FortiGate logs be analyzed using FortiAnalyzer, which is a Fortinet tool for generating reports. We also advise customers to implement user passwords for all students so they can track which student accessed which website, or which student has been on their email. It's a form of protection for the school. If the school has any issues, they can prove the origin of it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Operario de doblez cnc at CIE
Real User
Mar 2, 2021
Good performance and documentation and deploys well to local servers
Pros and Cons
  • "The solution offers good documentation."
  • "The solution works well for large companies."
  • "The interface of the solution could be improved."

What is our primary use case?

We primarily set up this solution with our large clients.

What is most valuable?

The solution offers good documentation.

I'm mostly happy with how the solution performs.

The solution works well for large companies. We use it for our bigger clients.

What needs improvement?

The interface of the solution could be improved. Right now, it's not the best.

In some areas of the solution, it works slowly.

For how long have I used the solution?

I am currently using the solution. I've been using it for a while now.

Which solution did I use previously and why did I switch?

We use a variety of different Fortinet solutions.

How was the initial setup?

We deployed the solution locally, to our server.

What other advice do I have?

The solution is FortiGate 60D and FortiGate-VM is FortiOS 5.2.2. I'm not sure which version of the solution we are currently on.

Our company exports this solution to large customers. We're partners with Fortinet.

We have the solution on a local server.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1504884 - PeerSpot reviewer
Systems Engineer at a tech services company with 501-1,000 employees
Real User
Feb 22, 2021
Real time threat intelligence in a virtual form factor
Pros and Cons
  • "The initial setup is very user-friendly."
  • "FortiGate-VM is easier to deploy than physical solutions that require you to have an RNE as then you need to wait a couple of days or months for another physical appliance to be delivered."
  • "With FortiGate, we sometimes encounter bugs in various operating systems."

What is our primary use case?

Most of the use cases that we have are SD-WAN and perimeter firewall related.

Our clients are mostly small to medium-sized businesses. We also have large enterprise clients that range from 1,000 to 8,000 users. We haven't planned to increase the usage, but we are currently using Fortinet FortiGate-VM for perimeter firewalls and SD-WAN for our branch offices.

How has it helped my organization?

FortiGate-VM is easier to deploy than physical solutions that require you to have an RNE as then you need to wait a couple of days or months for another physical appliance to be delivered. With VM, if we already have available servers in the network, we can just deploy FortiGate.

What needs improvement?

With FortiGate, we sometimes encounter bugs in various operating systems. Also, sometimes the security policies are hard to apply specifically when it comes to web filtering.

For how long have I used the solution?

We've been using FortiGate-VM from the moment I began in my company. So that was two years ago.

What do I think about the stability of the solution?

This solution is very stable.

How are customer service and technical support?

The technical support for FortiGate-VM is the same for the physical VM — they're very responsive. 

How was the initial setup?

The initial setup is very user-friendly.

What's my experience with pricing, setup cost, and licensing?

For FortiGate-VM, we mostly have UTP Bundle. MA is for three to five years, but we just discovered that VM is cheaper; we found that it actually costs more than a physical appliance excluding the servers for the platform.

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1394748 - PeerSpot reviewer
Information Technology Manager and ISMS Auditor at a consultancy with 51-200 employees
Real User
Feb 18, 2021
Easy to use with a straightforward installation and good performance
Pros and Cons
  • "The performance overall is very good."
  • "Overall, I would recommend the solution."
  • "There should be a bit more automation."
  • "Technical support could be better."

What is our primary use case?

We primarily use the solution for the firewall capabilities and security.

What is most valuable?

The solution is easy to use. It's not overly difficult.

The product is quite stable. We didn't have any issues related to stability at all.

The performance overall is very good.

The installation process is straightforward.

The pricing is okay.

We've found the scalability to be good.

What needs improvement?

There should be a bit more automation.

There could be more integration capabilities.

Technical support could be better.

The solution needs more features surrounding event log management.

For how long have I used the solution?

We used the solution for three or four years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution is quite scalable. If a company needs to expand the solution, it has the capabilities to do so.

We have about 500 people on the solution currently.

We've since moved away from the solution to a cloud-based product. We don't intent to increase usage for that reason.

How are customer service and technical support?

We would like the technical support to be slightly improved. We aren't completely satisfied with it at this time.

How was the initial setup?

The initial setup is not complex at all. It's very straightforward. It's simple.

I can't recall exactly how long the deployment process took.

We had two technicians that handled the implementation. It doesn't take a lot of people.

What's my experience with pricing, setup cost, and licensing?

We found the pricing to be okay. It's reasonable and not too expensive.

What other advice do I have?

We were customers and end-users of the product. That is no longer the case.

We've moved off of the product recently. We wanted a cloud-based option and therefore we switched. 

Overall, I would recommend the solution. I would rate it at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1212075 - PeerSpot reviewer
Owner at a financial services firm with 1-10 employees
Real User
Feb 12, 2021
A complete solution that fits the needs of our customer
Pros and Cons
  • "It is a complete package, and it has complete offerings. It fit the needs, and our customer is happy with it."
  • "It should have the SD-WAN feature. This would increase the number of features that are available in the box."

What is most valuable?

It is a complete package, and it has complete offerings. It fit the needs, and our customer is happy with it.

What needs improvement?

It should have the SD-WAN feature. This would increase the number of features that are available in the box.

For how long have I used the solution?

We have been selling this solution for one year.

What other advice do I have?

I would rate Fortinet FortiGate-VM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1238931 - PeerSpot reviewer
Junior Network Engineer at a tech services company with 11-50 employees
Real User
Feb 4, 2021
Good technical support with an easy implementation process and good flexibility
Pros and Cons
  • "Technical support is very helpful."
  • "The product is quite flexible and there seems to be a lot of very useful feature sets."
  • "We have had some stability issues."

What is most valuable?

The product is quite flexible.

There seems to be a lot of very useful feature sets.

Technical support is very helpful.

We found the initial setup to be pretty straightforward for the most part.

What needs improvement?

We've had issues with integration. It hasn't gone well.

We have had some stability issues.

There are some instances where configurations can get complex.

For how long have I used the solution?

I've only really been dealing with the solution for the last six months. It hasn't been too long.

What do I think about the stability of the solution?

We've had some stability issues. The product could be more stable.

What do I think about the scalability of the solution?

We are not in production just yet, and therefore it would be hard to comment on scalability.

How are customer service and technical support?

Technical support has two tiers. Typically, if we need help, we have to reach out to Fortigate, who will direct us to help in Bangladesh. If we still need assistance, then it goes directly to Fortigate and they have engineers who can assist us.

We're largely pleased with the amount of assistance we receive. 

Which solution did I use previously and why did I switch?

I've only really used Cisco solutions in the past. I've only recently been introduced to Fortinet.

How was the initial setup?

The installation process is very easy with FortiGate VM. We can easily deploy it. That said, we did run into issues with some customer requirements and our engineers were forced to get involved. Occasionally, it takes too much time to configure certain aspects. However, a basic configuration is pretty easy.

What about the implementation team?

I didn't require any outside help in order to deploy and configure the solution. I didn't need the help of outside consultants, integrators, or Fortinet techs.

What's my experience with pricing, setup cost, and licensing?

Our clients tend to deal with the licensing aspects of the solution.

What other advice do I have?

We're partners of Fortinet.

We're using the latest version of the solution.

We have been using the solution while we have been waiting for the hard drive version of the solution, which has been delayed.

I would recommend the solution to other organizations. I'd rate the product eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1428657 - PeerSpot reviewer
IT Director at a retailer with 1,001-5,000 employees
Real User
Dec 4, 2020
Affordable, easy to set up, and it is a high-performance appliance
Pros and Cons
  • "This product is affordable and it's a good, high-performance appliance."
  • "Using this product protects our company from attacks that come from outside of our network, and at the same time, we get better speed and performance when connecting to the internet."
  • "The technical support is not very responsive and is an area that needs to be improved."

What is our primary use case?

This firewall appliance is part of our overall security solution.

How has it helped my organization?

Using this product protects our company from attacks that come from outside of our network. At the same time, we get better speed and performance when connecting to the internet.

What is most valuable?

This product is affordable and it's a good, high-performance appliance.

The updates are regular, so we're sure that the attacks are somehow mitigated at the front-end of our gateway.

What needs improvement?

The technical support is not very responsive and is an area that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for almost two years.

What do I think about the stability of the solution?

Since we first implemented it about two years ago, we haven't experienced any major problems aside from the firmware that we needed to have upgraded.

What do I think about the scalability of the solution?

I am okay with the scalability, although we had to upgrade the appliance as our requirements increased. We currently have more than 170 users, and we may increase our usage next year.

How are customer service and technical support?

The technical support is not very responsive. The last time we contacted them was when we encountered slow performance because of the firmware. We needed to upgrade it.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

We deployed this product with the help of the vendor.

What's my experience with pricing, setup cost, and licensing?

Of all the firewalls that we compared, FortiGate is the cheapest and most affordable, so we are satisfied with the pricing.

Which other solutions did I evaluate?

Prior to selecting FortiGate-VM, we evaluated Meraki and one other solution.

What other advice do I have?

At this point, aside from technical support, we have no issues with this product. It has everything that we need at the moment, and I cannot think of any other features that should be there.

My advice for anybody who is implementing FortiGate-VM is that they need to understand how their business operates and what their requirements are. They need to understand the technology in terms of security and performance before they purchase any devices.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
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Buyer's Guide
Download our free Fortinet FortiGate-VM Report and get advice and tips from experienced pros sharing their opinions.