Overall, Five9's user reviews indicate a positive experience with the product. Five9 provides a feature-rich cloud contact center platform to optimize customer engagement. Key capabilities include omnichannel routing, IVR and self-service applications, workforce optimization tools, APIs/integrations, and flexible deployment options.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
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Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.
