3CX Live Chat vs Genesys PureConnect [EOL] comparison

3CX and Genesys are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Genesys is ranked #8. 3CX holds a 8.8% mindshare in UC, compared to Genesys’s 4.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,047 Views
366 Comparison Views

91% willing to recommend

Genesys PureConnect [EOL]

Read 1 Genesys PureConnect [EOL] review

764 Views
145 Comparison Views

100% willing to recommend

3CX Live Chat

Genesys PureConnect [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: August 2025).

Buyer's Guide

Unified Communications

August 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

Genesys PureConnect [EOL]

Ranking in Unified Communications

8th

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Workforce Engagement Management (5th), Contact Center Infrastructure (12th), IP Telephony & Unified Communications (9th)

Mindshare comparison

As of August 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.8%, up from 6.9% compared to the previous year. The mindshare of Genesys PureConnect [EOL] is 4.4%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"We have not had any bugs or glitches, the solution is stable."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

More 3CX Live Chat pros

"Can integrate with a lot of gateways in voice."

Cons

"The reporting and dashboards of 3CX could be improved."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The support team can appear to be condescending."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"Customer support can sometimes be delayed."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Comms Service Provider

Manufacturing Company

Media Company

Financial Services Firm

15%

Insurance Company

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Compared 20% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 19% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 15% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 14% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 13% of the time

More 3CX Live Chat Competitors

Genesys Cloud CX vs Genesys PureConnect [EOL]

Compared 46% of the time

NICE CXone vs Genesys PureConnect [EOL]

Compared 13% of the time

Kamailio SIP Server vs Genesys PureConnect [EOL]

Compared 12% of the time

Cisco Jabber vs Genesys PureConnect [EOL]

Compared 10% of the time

Calabrio ONE vs Genesys PureConnect [EOL]

Compared 9% of the time

More Genesys PureConnect [EOL] Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Workforce Engagement Management

August 2025

Download Genesys PureConnect [EOL] product report

Also Known As

3CX PBX

Interactive Intelligence Customer Interaction Center, CIC

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Information Not Available

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

August 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: August 2025.

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