We use the Git repository and tagging feature. We are a product-based company and use this solution to move to a forward or backward tag.
Director Technology at a tech vendor with 501-1,000 employees
Collaborative software development platform that is straightforward to set up
Pros and Cons
- "We use the Git repository and tagging feature. We are a product-based company and use this solution to move to a forward or backward tag."
- "We would like to have easier tutorials. Their tutorials are too technical for a user to understand. They should be more detailed but less technical."
What is most valuable?
What needs improvement?
We would like to have easier tutorials. Their tutorials are too technical for a user to understand. They should be more detailed but less technical.
We would also like to have a desktop app for GitLab which will make things a little more seamless.
For how long have I used the solution?
We have been using this solution for six years.
What do I think about the stability of the solution?
This is a stable solution.
Buyer's Guide
GitLab
May 2025

Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
We had some GitLab integrations and needed some assistance. We received pretty good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We compared this solution with Atlassian. Atlassian has Bitbucket and we felt GitLab is a little easier to use.
How was the initial setup?
The initial setup is pretty straightforward.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Software QA Test Engineer at a tech services company with 51-200 employees
A scalable web-based DevOps lifecycle tool that's really fast
Pros and Cons
- "I like that it's easy to deploy our services over GitLab. The customer support is also good with a really active community. You have a lot of support that you can get online with your stack. That is probably one of the benefits of using GitLab. It's also really fast."
- "It would be better if there weren't any outages. There are occasions where we usually see a lot of outages using GitLab. It happens at least once a week or something like that. Whatever pipelines you're running, to check the logs, you need to have a different set of tools like Argus or something like that. If you have pipelines running on GitLab, you need a separate service deployed to view the logs, which is kind of a pain. If the logs can be used conveniently on GitLab, that would be definitely helpful. I'm not talking about the CI/CD pipelines but the back-end services and microservices deployed over GitLab. To view the logs for those microservices, you need to have separate log viewers, which is kind of a pain."
What is our primary use case?
We use GitLab for the continuous deployment of CI/CD pipelines that are running on various GitLab services. We also use it to run nightly jobs and to run any other case-specific issues.
What is most valuable?
I like that it's easy to deploy our services over GitLab. The customer support is also good with a really active community. You have a lot of support that you can get online with your stack. That is probably one of the benefits of using GitLab. It's also really fast.
What needs improvement?
It would be better if there weren't any outages. There are occasions where we usually see a lot of outages using GitLab. It happens at least once a week or something like that.
Whatever pipelines you're running, to check the logs, you need to have a different set of tools like Argus or something like that. If you have pipelines running on GitLab, you need a separate service deployed to view the logs, which is kind of a pain.
If the logs can be used conveniently on GitLab, that would be definitely helpful. I'm not talking about the CI/CD pipelines but the back-end services and microservices deployed over GitLab. To view the logs for those microservices, you need to have separate log viewers, which is kind of a pain.
For how long have I used the solution?
I have been using GitLab for over a year.
What do I think about the stability of the solution?
GitLab is a fairly stable solution. On a scale from one to ten, I would give it a seven for stability.
What do I think about the scalability of the solution?
GitLab is scalable. You can replicate services, architecture, and more.
How are customer service and technical support?
Technical support is good.
What other advice do I have?
I would recommend this solution.
On a scale from one to ten, I would give GitLab an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
GitLab
May 2025

Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Developer / Team Lead at a computer software company with 11-50 employees
Meets our repository and tracking needs as well as component integration
Pros and Cons
- "A user friendly solution."
- "Reporting could be improved."
What is our primary use case?
We primarily use this solution for repository tracking issues and reporting. We also use it for component integration. Our focus is pipeline field leads. We used to work with JIRA. I'm a developer and we are customers of GitLab.
What is most valuable?
The solution is similar to all the repository tools or the work tools on the market. I like it and find it quite easy to use.
What needs improvement?
The reporting could be improved and I'd like to see some testing or other deployment tools and integration with third parties.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Depending on the situation, I would recommend it.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a tech services company with 11-50 employees
Easy to use, good integration with CIE, and good stability and scalability
Pros and Cons
- "The most valuable features of Gitlab are integration with CIE and the ability to rapidly deploy solutions, projects, and applications. It is very easy to use, and there are no complaints."
- "It could have more security integrations and the ability to check the vulnerability of the code. I don't think it is a responsibility of Gitlab, but it would be nice to have more options to integrate with."
What is our primary use case?
We are a consultancy company, and we mostly sell application tools such as Jira and Bitbucket, but sometimes, our clients have Gitlab or Github, and then we offer the consultancy experience in DevOps for improving the process.
All use cases for this solution are for the financial industry. Around 50% of our clients are financial services.
What is most valuable?
The most valuable features of Gitlab are integration with CIE and the ability to rapidly deploy solutions, projects, and applications. It is very easy to use, and there are no complaints.
What needs improvement?
It could have more security integrations and the ability to check the vulnerability of the code. I don't think it is a responsibility of Gitlab, but it would be nice to have more options to integrate with.
For how long have I used the solution?
I have been using this solution for about two or three years.
What do I think about the stability of the solution?
Its stability is good.
What do I think about the scalability of the solution?
Its scalability is good. Our clients are medium to large businesses.
How are customer service and technical support?
I have never used Gitlab's support.
Which solution did I use previously and why did I switch?
Sometimes, clients migrate from Gitlab to Bitbucket. Sometimes, they migrate from Bitbucket to Gitlab. The most important feature that they are looking for is more integration with other tools, and they find Bitbucket a better solution for that.
How was the initial setup?
It is straightforward.
What about the implementation team?
For deployment and maintenance, usually, most of our clients have one person who is a DevOps engineer or CCM Administrator. We contact them so that we can assist them.
Which other solutions did I evaluate?
The most evaluated option is Bitbucket.
What other advice do I have?
I would recommend this solution. I would rate GitLab an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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Updated: May 2025
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