We are using the product for configuration management and source course management. For some projects, we are using it issue management.
General Manager at Ekinoks Software
An easy setup with good configuration and source management
Pros and Cons
- "The solution is stable."
- "We'd always like to see better pricing on the product."
What is our primary use case?
What is most valuable?
Configuration and source management are the most valuable aspects of the solution.
It offers an easy initial setup.
The solution is stable.
I find the product scalable.
It's not overly expensive.
What needs improvement?
We'd always like to see better pricing on the product. If they could make the cost lower, that would be ideal for users.
For how long have I used the solution?
We've been using the solution for five or six years.
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What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
It is scalable and easy to expand.
We have about 100 users on the solution. That includes developers and testers.
Our team is getting better. We'll likely need 30 more licenses. Therefore, we plan to expand usage.
How are customer service and support?
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional support.
Which solution did I use previously and why did I switch?
We did previously use a different solution. I can't recall the name.
How was the initial setup?
The solution is very straightforward to set up. It's not very complex at all. My understanding is it quite easy to implement. However, I was not completely involved.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. The pricing is pretty low. It's not too expensive.
Which other solutions did I evaluate?
We did not evaluate other solutions. We've always used GitLab.
What other advice do I have?
I'm not sure which version of the solution I'm using.
I'd rate this product nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Specialist Data Analysis vehicle safety at Cubeware
Scalable, stable, and has a straightforward setup, but requires a lot of steps just to push code to the repository
Pros and Cons
- "We're only using the basic features of GitLab and haven't used any advanced features. The solution works fine, so that's what we like about GitLab. We're party using GitHub and GitLab. We have a GitHub server, while we use GitLab locally or only within our team, and it works okay. We don't have any significant problems with the solution. We also found the straightforward setup, stability, and scalability of GitLab valuable."
- "I've noticed an area for improvement in GitLab, particularly needing to go through many steps to push the code to the repository. Resolving that issue would make the product better. My team quickly fixed it by writing a small script, then double-clicking or enabling the script to take care of the issue. However, that quick fix was from my team and not the GitLab team, so in the next release, if an automatic deployment feature would be available in GitLab, then that would be good because, in Visual Studio, you can do that with just one click of a button."
What is our primary use case?
My team primarily uses GitLab for CI/CD purposes. Whatever code I develop has to go with the team, so I work in a team that tries to write its version of the code, or uses the ticketing system, takes a ticket, covers that information, and then updates the main branch about it. That's the use case my team has for GitLab.
What is most valuable?
We're only using the basic features of GitLab and haven't used any advanced features. The solution works fine, so that's what we like about GitLab. We're party using GitHub and GitLab. We have a GitHub server, while we use GitLab locally or only within our team, and it works okay. We don't have any significant problems with the solution.
We also found the straightforward setup, stability, and scalability of GitLab valuable.
What needs improvement?
I've noticed an area for improvement in GitLab, particularly needing to go through many steps to push the code to the repository. Resolving that issue would make the product better.
My team quickly fixed it by writing a small script, then double-clicking or enabling the script to take care of the issue. However, that quick fix was from my team and not the GitLab team, so in the next release, if an automatic deployment feature would be available in GitLab, then that would be good because, in Visual Studio, you can do that with just one click of a button.
For how long have I used the solution?
I've been using GitLab for almost four years.
What do I think about the stability of the solution?
As of now, we don't have any issues with GitLab stability-wise. We never faced any critical issues, so everything's going smoothly.
What do I think about the scalability of the solution?
GitLab is a scalable solution.
How are customer service and support?
We didn't use the technical support for GitLab because there are specific people within our organization that we can contact about issues, for example, access issues or permissions, and they give us access to the folders.
Which solution did I use previously and why did I switch?
We haven't used any other build automation product other than GitLab.
How was the initial setup?
We found the initial setup for GitLab very straightforward. We're developers, so we develop the code, then push that code to our branch. We have a moderator who keeps track of the testing process, so from our side, we already have the steps and what needs to be done and written, so we follow those steps to set up GitLab.
What about the implementation team?
The implementation of GitLab was done in-house within my company.
What's my experience with pricing, setup cost, and licensing?
As I work in a vast enterprise, I'm unsure about the licensing cost for GitLab. It's the management team that takes care of that.
What other advice do I have?
I'm a developer, so I write all the code from scratch, but I don't use predefined platforms. I've been using GitLab and Visual Studio, though.
As GitLab is only used within my team, only five people use it.
My team uses GitLab almost every day, then when a project is complete, my team pushes it back into GitHub.
My team is an end-user of GitLab.
Regarding recommending GitLab to others, I'm a developer of data science solutions, so I mostly do end-user tasks rather than developer tasks. As of now, nothing was so bad about GitLab, and I didn't come across any significant hardships in using the solution. For a person like me who uses resources in a bigger enterprise, there shouldn't be problems using GitLab. If you're part of a small company, there could be some issues.
My rating for GitLab is seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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September 2025

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Technical Lead Developer at Mayora Infotech
Scalable, automatic code merging, and free version available
Pros and Cons
- "The most valuable feature of GitLab is the automatic merging of code."
- "I rate the support from GitLab a four out of five."
What is our primary use case?
We are using GitLab for code management. We put code onto their servers. This allows developers to have a centralized place for code collaboration.
How has it helped my organization?
GitLab has helped our company save time. In our current project, we have split the job into two parts, one team is working on one particular feature and when done the solution merges the code together. Every two weeks we can release a new APK. We have the latest code in development so we don't need to merge code manually.
The solution receives frequent updates, it is always improving.
What is most valuable?
The most valuable feature of GitLab is the automatic merging of code.
For how long have I used the solution?
I have been using GitLab for approximately seven years.
What do I think about the stability of the solution?
GitLab is highly stable.
What do I think about the scalability of the solution?
The scalability of GitLab is good.
All developers are using GitLab in my company.
I plan to increase the usage of the solution in the future.
How are customer service and support?
I rate the support from GitLab a four out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used Bitbucket and Filezilla.
How was the initial setup?
The initial setup of GitLab is easy.
What's my experience with pricing, setup cost, and licensing?
There are different licensing options available, including a free limited-user license.
Which other solutions did I evaluate?
We evaluated other options before choosing GitLab.
What other advice do I have?
One person can do the maintenance of the solution.
My advice to others is for them to use GitLab for managing their code.
I rate GitLab a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Division Director at Ethiopian Roads Administration
Replicates with accuracy, scalable, and cost effective with premium options available
Pros and Cons
- "The merging feature makes it easy later on for the deployment."
- "I would like to see security increased in the future. A secure environment is very important."
What is our primary use case?
During the development environment, we have a different number of developers, close to five. So each of them will have a different project. Maybe some of them do it in one project, but their assignment or the activity they are doing may be different, so they will do their activity and then they will push it to the GitLab. If there is an amendment or update required, they will pull it from GitLab and if they do their activity again, they will push it.
What is most valuable?
GitLab also does the merging . The merging feature makes it easy later on for the deployment.
What needs improvement?
I would like to see security increased in the future. A secure environment is very important.
For how long have I used the solution?
I have been using GitLab for the past seven years.
What do I think about the stability of the solution?
The cloud provides good stability for GitLab.
What do I think about the scalability of the solution?
GitLab is scalable. I think they have their own actually premium services. So, there are some functionalities and features that may be added on top of the free version.
How was the initial setup?
The initial setup of GitLab is easy and straightforward. You do not need to be a deployment expert. It can be done by the managers or directors.
What about the implementation team?
GitLab can be done in-house but we are using CloudWatch. All you need is to have a free account.
What's my experience with pricing, setup cost, and licensing?
The initial setup cost is excellent and you can add the premium features later.
What other advice do I have?
Using GitLab is important to help provide a more secure and reliable environment for developers working with information in the cloud. GitLab brings a level of safety. I would rate GitLab a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Lead at Adidas
Great continuous integration and fast deployment
Pros and Cons
- "GitLab's best features are continuous integration and fast deployment."
- "GitLab's UI could be improved."
What is most valuable?
GitLab's best features are continuous integration and fast deployment.
What needs improvement?
GitLab's UI could be improved. In the next version, the documentation of the migrations steps should be better.
For how long have I used the solution?
I've been working with GitLab for six years.
What do I think about the stability of the solution?
GitLab is very stable.
What do I think about the scalability of the solution?
GitLab is scalable.
How are customer service and support?
GitLab's technical support is quick and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple for GitLab as a service, but it's more complex for a hosted solution.
What's my experience with pricing, setup cost, and licensing?
GitLab is comparatively expensive, but it provides value because it's feature-rich. I would rate its pricing four out of five.
What other advice do I have?
I would rate GitLab nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at Leyton & Associés, SAS
Highly intuitive UI, reliable, and good performance
Pros and Cons
- "The most valuable features of GitLab are ease of use and highly intuitive UI and performance."
- "GitLab can improve by integrating with more tools, such as servers with Docker."
What is our primary use case?
We use GitLab for all of our Git sources and it is mapped to our integrated solution for the complete ICG platform.
What is most valuable?
The most valuable features of GitLab are ease of use and highly intuitive UI and performance.
What needs improvement?
GitLab can improve by integrating with more tools, such as servers with Docker.
For how long have I used the solution?
I have been using GitLab for approximately 11 years.
What do I think about the stability of the solution?
GitLab is a stable solution. We've never faced any issues.
What do I think about the scalability of the solution?
Our current setup is with one server but GitLab overall can scale.
We have approximately 300 people using the solution. Most of the people are in the developers' teams, management, and tech leads that all log into GitLab.
GitLab can be used for enterprise-sized companies.
How are customer service and support?
I have not used the support from GitLab.
Which solution did I use previously and why did I switch?
I have previously used GitHub as a developer. GitLab looks similar to GitHub and it's helping the developer use it better.
What about the implementation team?
We update the GitLab version annually for maintenance.
What's my experience with pricing, setup cost, and licensing?
GitLab is a free solution to use.
What other advice do I have?
I rate GitLab a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud architect at Vodafone
Open-source with a nice interface and great features
Pros and Cons
- "It scales well."
- "I used Spring Cloud config and to connect that to GitLab was so hard."
What is our primary use case?
GitLab is for professional teams, and it has some abilities in the user interface that are interesting to me.
What is most valuable?
The look of the user interface is good. I have seen many features here that I don't see in BitBucket.
We like the automatic deployment for different environments. For example, if you want to deploy your application for the Azure system, Azure Cloud, you have the default configuration for them. That's true for Amazon or a VM, for example, as well.
They provide default templates for products.
It is an easy setup.
The solution is stable.
It scales well.
I have a free version. It is open-source.
What needs improvement?
Authentication can be a problem when you have an application and you want to configure it with them. I used Spring Cloud config and to connect that to GitLab was so hard. It took hours for me to configure that.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The product is perfectly stable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. It easily expands.
I have two projects. In my personal experience, for my own project, it's a scalable system for e-commerce mobile microservice spaces for event-driven e-commerce systems that are using GitLab.
How are customer service and support?
I've never requested the assistance of technical support.
Which solution did I use previously and why did I switch?
I'm also familiar with Bitbucket, although I don't use it right now.
How was the initial setup?
The solution is quite simple to set up.
I'm actually proficient. I'm not sure if a beginner user would have issues. It's likely okay for them.
The only difficult part may be the authentication configuration. It's a specific thing and not very common.
What about the implementation team?
I didn't use an integrator. It is easily deployed in-house.
What's my experience with pricing, setup cost, and licensing?
I don't need a license. I use the free version, and that is perfectly fine for me.
What other advice do I have?
I always use the latest version of GitLab. I don't check the version number.
I'd recommend the solution to others.
I'd rate it a ten out of ten. I'm happy with its capabilities.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Digital Solutions at Bravantic
Simple to set up, stable, and has Auto DevOps features
Pros and Cons
- "The most valuable functionality of GitLab, for me, is the DevOps. Besides the normal source control based on Git, I find the Auto DevOps features most important in the solution."
- "As GitLab is not perfect, what needs improvement in the solution is the Wiki feature of the groups or the repertories because currently, it's not searchable by default. You'll need an indexing service such as Elasticsearch to make it searchable, and that requires too much work, so for me, it's the main feature that should be improved in GitLab. In the next version of the solution, from the top of my head, the documentation could be improved. Besides the Wiki, it would be good if there's documentation that would be automatically generated based on the code repository. In other words, there should be some tutorials from GitLab for developers in the next release."
What is most valuable?
The most valuable functionality of GitLab, for me, is the DevOps. Besides the normal source control based on Git, I find the Auto DevOps features most important in the solution.
What needs improvement?
As GitLab is not perfect, what needs improvement in the solution is the Wiki feature of the groups or the repertories because currently, it's not searchable by default. You'll need an indexing service such as Elasticsearch to make it searchable, and that requires too much work, so for me, it's the main feature that should be improved in GitLab.
In the next version of the solution, from the top of my head, the documentation could be improved. Besides the Wiki, it would be good if there's documentation that would be automatically generated based on the code repository. In other words, there should be some tutorials from GitLab for developers in the next release.
For how long have I used the solution?
I've been using GitLab for almost three years.
What do I think about the stability of the solution?
GitLab is a pretty stable solution, and on a scale of one to ten, with one being the worst and ten being the best, I'm rating its stability a ten. My team just learned some details about the configuration of GitLab, so it's now tuned up, and right now, there's no problem with the stability of the platform.
What do I think about the scalability of the solution?
In terms of GitLab scalability, based on its features, it's supposed to scale easily enough geographically, but my company hasn't tried scaling it yet. It shouldn't be a big problem to scale the solution.
How are customer service and support?
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use the direct technical support line of GitLab.
How was the initial setup?
The initial setup for GitLab is simple mainly because of all its features that allow you to make a startup instance of the solution simpler and quicker, and that's very good.
What's my experience with pricing, setup cost, and licensing?
In terms of the pricing for GitLab, on a scale of one to five, with one being expensive and five being cheap, I'm rating pricing for the solution a four. It could still be cheaper because right now, my company has a small team, and sometimes it's difficult to use a paid product for a small team. You'd hope the team will grow and scale, but currently, you're paying a high license fee for a small team. I'm referring to the GitLab license that has premium features and will give you all features. This can be a problem for management to approve the high price of the license for a team this small.
Which other solutions did I evaluate?
We evaluated Azure DevOps, but we liked the style of how things are built up inside GitLab for the end-user and the developer more compared to Azure DevOps, though Azure DevOps is also a very good choice.
What other advice do I have?
I'm using the latest version of GitLab.
My company has a small team and only has six users of GitLab.
On a scale of one to ten, where one is the worst and ten is the best, my rating for GitLab, in general, is nine. My company likes the solution very much, especially over Azure DevOps.
I would recommend GitLab for others to use.
My company is a customer of GitLab.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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