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SCRUM Master at a retailer with 10,001+ employees
Real User
Apr 26, 2022
Reliable with an excellent source-code repository and useful pipelines
Pros and Cons
  • "The stability is good."
  • "We'd like to see better integration with the Atlassian ecosystem."

What is our primary use case?

I work in PMO, and I standardize the workflows for scrum teams, AI teams, and kanban teams. If I have some scripting in Jira, and I need to save it in GitLab.

It is our source-code repository. It's used for the BI process, continuous integration, and continuous development. It's used for DevOps people. All of our IT people use GitLab.

What is most valuable?

The source-code repository is great. 

I really like the pipelines.

The stability is good. 

What needs improvement?

We'd like to see better integration with the Atlassian ecosystem. There needs to be better and native integration. That is really useful for us as Atlassian Jira has strong integration with Bitbucket, and Bitbucket is a computation of GitLab.

For how long have I used the solution?

We've used the solution for a long time. I've used this solution for one year at this company. However, I've used it for five or eight years. 

Buyer's Guide
GitLab
March 2026
Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,797 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is always working. I haven't experienced problems with GitLab.

What do I think about the scalability of the solution?

My company is 100 people, however, my instance of IT people has 10,000 people in Jira. I work with a lot of developers.

How are customer service and support?

I've never used technical support. I can't speak to how helpful they are. 

Which solution did I use previously and why did I switch?

We changed Bitbucket for GitLab.

How was the initial setup?

I'm not the main of GitLab. I did not initially set up the product.

What was our ROI?

We've likely seen an ROI. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with any licensing aspects of the solution. I can't speak about the exact costs. 

What other advice do I have?

We are customers and end-users. 

I'd rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1251984 - PeerSpot reviewer
Tool Manager at a computer software company with 10,001+ employees
Real User
Feb 16, 2022
Good for CI/CD and version control, highly scalable, and very easy to set up
Pros and Cons
  • "CI/CD is very good. The version control system is also good. These are the two features that we use."
  • "I would like more Agile features in the Premium version. The Premium version should have all Agile features that exist in the Ultimate version. IBM AOM has a complete Agile implementation, but in GitLab, you only have these features if you buy the Ultimate version. It would be good if we can use these in the Premium version."

What is our primary use case?

We use it for version control and CI/CD.

What is most valuable?

CI/CD is very good. The version control system is also good. These are the two features that we use.

What needs improvement?

Its security features are very expensive. The Ultimate version is very expensive.

I would like more Agile features in the Premium version. The Premium version should have all Agile features that exist in the Ultimate version. IBM AOM has a complete Agile implementation, but in GitLab, you only have these features if you buy the Ultimate version. It would be good if we can use these in the Premium version.

For how long have I used the solution?

I have been using GitLab for five years.

What do I think about the stability of the solution?

It is very stable. In five years, we had to fix it only once.

What do I think about the scalability of the solution?

It is very scalable. We have about 2,000 users, but as per the reference architecture documentation, it can be scaled up to 50,000 users.

How are customer service and support?

We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version or Premium version. 

How was the initial setup?

It was very easy to set up. 

What about the implementation team?

We set it up by ourselves. We also update it, and we don't have to turn it off.

What's my experience with pricing, setup cost, and licensing?

We are using its free version, and we are evaluating its Premium version. Its Ultimate version is very expensive.

Which other solutions did I evaluate?

We are evaluating its Premium version, and we are also evaluating other products like GitHub.

What other advice do I have?

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
GitLab
March 2026
Learn what your peers think about GitLab. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,797 professionals have used our research since 2012.
Andrea PICCININI - PeerSpot reviewer
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
Real User
Top 20
Aug 21, 2021
Scalable with knowledgable vendors and does not require lots of different third-party solutions
Pros and Cons
  • "We like that we can have an all-encompassing product and don't have to implement different solutions."
  • "We would like to generate document pages from the sources."

What is most valuable?

Overall, we've been very satisfied with the solution.

Our partner is very helpful if we need technical support. 

We like that we can have an all-encompassing product and don't have to implement different solutions.

The solution can scale. 

What needs improvement?

We would like to generate document pages from the sources. Right now, we can't do that.

The testing could be better in that, for the code quality, now we use an external product and maybe the internal product could be more efficient.

For how long have I used the solution?

We have been working with GitLab for two years on a simple installation. Now, we have upgraded it and we might go to the enterprise solution.

What do I think about the scalability of the solution?

The solution is scalable. If you want to, you can move over to the enterprise version of the solution.

How are customer service and technical support?

We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy with them. They work fine.

Which solution did I use previously and why did I switch?

Previously, we used Jenkins and GitLab without the pipeline and the Runner.

How was the initial setup?

We have a partner that assisted in implementing the process for us.

What about the implementation team?

Our partner had assisted us in the initial setup process. 

What's my experience with pricing, setup cost, and licensing?

It's not part of my duties to cover licensing and pricing. I can't speak to any details in relation to the costs. 

What other advice do I have?

I'd rate the solution at a nine out of ten. We've been very happy with the product.

We're a customer and an end-user. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1430709 - PeerSpot reviewer
Works at a real estate/law firm with 10,001+ employees
Real User
Aug 6, 2021
Stable and useful for pipelines, but needs better pricing and better integration with Kubernetes
Pros and Cons
  • "GitLab is very useful for pipelines, continuous integration, and continuous deployment. It is also stable."
  • "Based on what I know so far, its integration with Kubernetes is not so good. We have to develop many things to make it work. We have to acquire third-party components to work with Kubernetes."

What is our primary use case?

We are using it for pipelines, continuous integration, and continuous deployment. 

In terms of deployment, it can be a cloud solution, but we have installed it on our site on Azure.

What is most valuable?

GitLab is very useful for pipelines, continuous integration, and continuous deployment. It is also stable.

What needs improvement?

Its price should be improved. It is very expensive.

Based on what I know so far, its integration with Kubernetes is not so good. We have to develop many things to make it work. We have to acquire third-party components to work with Kubernetes. 

From the DevOps perspective, the way we deploy applications is too complicated. It needs to be simplified. It is very development-oriented, and it works very well for DevOps, but when you are at the group level, you want it to be simple and more oriented towards the process. The automation process to deploy is not a very good part of GitLab.

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is fine. We have 200 developers in our organization. 

How are customer service and technical support?

We have been doing okay on our own. We are able to find support inside our company.

How was the initial setup?

Its initial setup is okay. We did the installation in three months, but it was very slow and complicated to develop the continuous deployment during these three years for each application. We had to develop pipelines for multiple development languages.

We are quite well organized now, but it took a long time to think about which pipeline to use with GitLab. We now have five pipelines. We have the infrastructure pipeline, the middleware pipeline, the image pipeline, the security pipeline, and the application pipeline.

We have a team of 10 people for its deployment. They are admins and managers.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. We can't bear it now, and we have to find another solution.

We have a yearly subscription in which we can increase the number of licenses, but we have to pay at the end of the year. 

Which other solutions did I evaluate?

We are using the Azure Cloud solution, and we are thinking of trying the Azure DevOps solution this year. 

What other advice do I have?

I would recommend this solution to others. The product is fine, but you have to do the integration with different pipelines.

I would rate GitLab a seven out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jagadeeswara Reddy - PeerSpot reviewer
Senior Solutions Architect at a computer software company with 51-200 employees
Real User
Top 5
Apr 8, 2021
Good price, scalable, easy to deploy, and easy to set up CI/CD and integrate with other tools
Pros and Cons
  • "I like GitLab from the CI/CD perspective. It is much easier to set up CI/CD and then integrate with other tools."
  • "In the free version, when a merge request is raised, there is no way to enforce certain rules. We can't enforce that this merge request must be reviewed or approved by two or three people in the team before it is pushed to the master branch. That's why we are exploring using some agents."

What is our primary use case?

We are using it for building mobile applications and web applications. I am supporting the code in GitLab. It is only for giving access to my development team, and I just see what merge requests are coming.

What is most valuable?

I like GitLab from the CI/CD perspective. It is much easier to set up CI/CD and then integrate with other tools.

What needs improvement?

In the free version, when a merge request is raised, there is no way to enforce certain rules. We can't enforce that this merge request must be reviewed or approved by two or three people in the team before it is pushed to the master branch. That's why we are exploring using some agents.

For how long have I used the solution?

I have been using this solution for more than six months.

What do I think about the stability of the solution?

It seems stable.

What do I think about the scalability of the solution?

I didn't find any scalability issues so far. We have around 50 members who use this solution. Around 20 of them use it on a daily basis.

How are customer service and technical support?

One of my colleagues got in touch with them, and his response was that their technical support was not that great. The details that they provided for the question were not that great.

Which solution did I use previously and why did I switch?

We also use GitHub. Earlier GitLab was more favored, but now GitHub has everything that is there in GitLab. If GitHub is offering more, then there might be chances of switching to that. I am not attached to either of these solutions. If things are working better for me in GitHub, I will move to GitHub.

How was the initial setup?

It is simple. You just create one repo and then give access. It takes maybe 5 to 10 minutes.

What's my experience with pricing, setup cost, and licensing?

Its price is fine. It is on the cheaper side and not expensive. You have to pay additionally for GitLab CI/CD minutes.

Initially, we used the free version. When we ran out of GitLab minutes, we migrated to the paid version.

What other advice do I have?

I would recommend this solution to others. I would rate GitLab an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud Architect at a manufacturing company with 10,001+ employees
Real User
Apr 8, 2021
Good interface, stable, and useful for merge operations and reviews
Pros and Cons
  • "It is very useful for reviews. We are using branch merging operations and full reset operations. It is also very useful for merging our code and tracking another branch. The graph diagrams of Git are very useful. Its interface is straightforward and not too complex for us."
  • "It can be free for commercial use."

What is our primary use case?

We are providing solutions for consumer electronics. We have a repository of our code between the device team, mobile applications team, and cloud team.

How has it helped my organization?


What is most valuable?

It is very useful for code reviews and merging operations. Review analytics is available to users with reporter access and displays a table of open merge requests. Many merge requests can be added to the train. Each merge request runs its own merged results pipeline, which includes the changes from all of the other merge requests. If the pipeline for a merge request fails, the breaking changes are not merged, and the target branch is unaffected. It is very useful for merging our code and tracking another branch before giving release. Its interface is straightforward to see all process.

What needs improvement?

It can be free for commercial use of project management and code integrity features.

For how long have I used the solution?

I have been using git solutions for almost two years. We are new for GitLab.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We are a small team. Almost 60 people are working on the same repo. It works for us currently, and we don't need to scale it.

How are customer service and technical support?

For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we don't create any tickets for technical operations.

Which solution did I use previously and why did I switch?

We were using Subversion. GitLab is a little bit more complex than Subversion, but it is okay for me.

How was the initial setup?

It is easy.

What about the implementation team?

We have an IT department for infrastructure operations, and they are managing this solution for us.

What's my experience with pricing, setup cost, and licensing?

It seems reasonable. Our IT team manages the licenses.

What other advice do I have?

I would advise others to follow best practices because they are useful for each case. If you have a problem, it can be easily solved by other people if you follow the best practices.

I would rate GitLab a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System and Storage Engineer at Harsco Corporation
Real User
Jul 26, 2020
Provides or mandates quantitative code into the Master
Pros and Cons
  • "We like that we can create branches and then the branches can be reviewed and you can mesh those branches back. You can independently work with your own branch, you don't need to really control the core of other people."
  • "I would like to see static analysis also embedded in GitLab. That would also help us. If there's something that it does internally by GitLab and then that is already tied up with your pipeline and then it can tell you that you're coding is good or your code is not great. Based on that, it would pass or fail. That should be streamlined. I would think that would help to a greater extent, in terms of having one solution rather than depending on multiple vendors."

What is our primary use case?

We have a normal use case to build source code and our agenda and then try to deploy it. The deployment is not specifically automated, it is semi-automated. So it is normal. We create an artifact, try to build it, and then deploy it onto the application server. It's not fully automated. 

What is most valuable?

At this point, I think the features are declining. 

We like that we can create branches and then the branches can be reviewed and you can mesh those branches back. You can independently work with your own branch, you don't need to really control the core of other people. 

There could be more features in GitLab, but we are as of now not using the full-fledged feature set. 

Another good feature is the code review, which also helps us with peer review. It helps in giving part of the code and giving back whatever the branch that the developer is working on. It can then be merged once it is thoroughly reviewed. Those are certain things that I think are helpful from a developer's point of view. It provides or mandates quantitative code into the master.

What needs improvement?

We do reviews as I also work with some of the leadership teams. Leadership teams generally focus on statistics, metrics, or some sort of dashboard. They would like to have the ability to categorize these things. They would like to have a very high-level view. That would help. Someone who is not really a developer, but a leadership team. They are always interested in statistics or metrics features. That is something I would see imbedded into GitLab. That would help someone who is from the outside take a view and understand how qualitative the code is, because they cannot definitely dive in and look at the code, and they will not be able to understand all the details. At a high level, if they want to see and understand, at least they will have some confidence about how the projects are going on.

For how long have I used the solution?

I have been using GitLab for two years. 

What do I think about the stability of the solution?

The stability is good. I never had any issues. Stability-wise, I'm comfortable with it. 

What do I think about the scalability of the solution?

Scalability-wise it is very scalable as well. Based on the code volume, there is a scope for improvement. I never had issues with scalability.

How are customer service and technical support?

Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see any issues. I don't recall anything that we had any particular challenge that we had to reach out immediately to GitLab and then get the answer quicker at any point in time.

How was the initial setup?

I wasn't here for the deployment but the deployment takes around 10 minutes. 

Only a few aspects will take close to five minutes. 

What other advice do I have?

I would rate GitLab an eight out of ten. 

GitLab provides some sort of static analysis part. That is what I understand, but I never tried it. I would like to see static analysis also embedded in GitLab. That would also help us. If there's something that it does internally by GitLab and then that is already tied up with your pipeline and then it can tell you that you're coding is good or your code is not great. Based on that, it would pass or fail. That should be streamlined. I would think that would help to a greater extent, in terms of having one solution rather than depending on multiple vendors.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1249881 - PeerSpot reviewer
Software Designer at a tech vendor with 10,001+ employees
Real User
Jan 2, 2023
Useful change tacking, scalable, but user interface lacking
Pros and Cons
  • "The most valuable feature of GitLab is its convenience. I am able to trace back most of my changes up to a far distance in time and it helps me to analyze and see the older version of the code."
  • "The user interface could be more user-friendly. We do most of our operations through the website interface but it could be better."

What is our primary use case?

I am using GitLab for code management, such as code cloning, and code-to-data.

What is most valuable?

The most valuable feature of GitLab is its convenience. I am able to trace back most of my changes up to a far distance in time and it helps me to analyze and see the older version of the code.

What needs improvement?

The user interface could be more user-friendly. We do most of our operations through the website interface but it could be better.

For how long have I used the solution?

I have been using GitLab for approximately three years.

What do I think about the stability of the solution?

I rate the stability of GitLab an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of GitLab an eight out of ten.

We have more than 1,000 developer users using this solution in my organization.

How are customer service and support?

We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.

Which solution did I use previously and why did I switch?

I have used previously CVS. Both CVS and GitLab have their advantages and disadvantages. GitLab is in the cloud and can be accessed anywhere which is very flexible. For the functionality, I am not certain about the differences. I find them both to be good solutions.

What other advice do I have?

I would recommend this solution to others that are doing code management.

I rate GitLab a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free GitLab Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free GitLab Report and get advice and tips from experienced pros sharing their opinions.