I have customers or clients that utilize the solution directly with me. I also recommend it to an MSP and an MSSP advisory consultancy.
Exceptionally easy to integrate and covers a multitude of cybersecurity issues
What is our primary use case?
What is most valuable?
The solution is exceptionally easy to integrate and covers a multitude of cybersecurity issues.
What needs improvement?
The solution's security awareness training and phishing are very United States-focused and don't work very well in Australia.
For how long have I used the solution?
I have been using Guardz for seven months.
What do I think about the stability of the solution?
Guardz is a very stable solution. It has just introduced a new IP-based geographic log-on feature for sign-ins, and many false positives are coming in on that particular module. Since the solution uses a lot of AI and learning, it doesn't take long for the product to adapt itself to that specific client.
What do I think about the scalability of the solution?
Guardz is a very scalable solution. I have some customers with five users and others with nearly 275 users. Guardz works very well for small to medium businesses.
How are customer service and support?
The solution's technical support is exceptionally good and very responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used a solution called Huntress, and I'd rank Guardz higher than Huntress.
How was the initial setup?
The solution’s initial setup is exceptionally easy.
What about the implementation team?
Irrespective of where you are, it takes about two minutes to install Guardz if you've got a login and an admin password.
What was our ROI?
An ROI investment module sits inside the process, allowing you to report on the ROI. There are two really good tools for an MSP or an MSSP. One is a prospecting tool, which produces a report based on the customer's website and any discoveries that take place in that space. Then, there's an ROI report that you can run at the end of each week or month for the customer as well.
What's my experience with pricing, setup cost, and licensing?
I like Guardz's pricing model because it's very cost-effective and has no long-term commitments. You could run it monthly if you want to and then leave.
What other advice do I have?
The solution's interface appears very simple, but it is very complicated in the back end. So, it removes all the complications that an MSP or an MSSP would normally have.
The solution's maintenance depends on whether you run it like an MDR platform where you provide the detection response part for the customer. That would normally be the MSP part. Sometimes, you have customers who are just happy to get an email and tell them what the problem is, and they fix it themselves.
If there's no in-house expertise, the MSP or the MSSP can do the maintenance. If there's in-house expertise, it's just a matter of advising them.
Overall, I rate the solution an eight out of ten.
