HeadSpin pros and cons

Name: HeadSpin
Brand: HeadSpin
Rating: 4.0 (6 reviews)

Vendor: HeadSpin

4.0 out of 5

6 reviews
100% willing to recommend

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Pros & Cons summary

HeadSpin provides performance metrics and enables automation and collaboration across departments. Unique AV box testing feature allows live streaming quality testing. Integration with other solutions enhances debugging capabilities. High ROI by reducing device maintenance, offering responsive support via Zoom or Google Meet. However, challenges include non-functional features, especially on iOS, manual onboarding, long deployment time, costly automation scripts, and hardware issues like poor battery life and device interaction.

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Prominent pros & cons

PROS

HeadSpin provides valuable performance metrics and enables continuous automation and collaboration across departments.

AV box testing, a patented feature of HeadSpin, allows companies to test live streaming quality, which is unique in the market.

HeadSpin offers high return on investment by reducing the need for maintaining multiple devices and QA staff, saving both time and money.

Integration with other solutions in HeadSpin enhances functionality by allowing element search and debugging directly within the platform.

HeadSpin's technical support is highly responsive, providing direct interaction via Zoom or Google Meet to address system issues efficiently.

CONS

Devices sometimes go offline and some features are non-functional, especially on iOS.

Onboarding is not automated and is overly manual.

Professional services need improvement, with deployment time being long and automation scripts being costly.

iOS experience is problematic, with poor device interaction affecting testing.

Hardware improvements are needed, as mobile battery life reduces and require continuous charging.

HeadSpin Pros review quotes

Saorabh Singh

Senior Manager - QA at Games24x7

Nov 13, 2022

The most valuable features of the product are the performance parameters it gives us.

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Shiba Sahoo

Automation Engineer at GlobalLogic India

May 15, 2022

The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive.

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Yan Wesley Lima

Sr. software Quality Engineer at Globo

May 13, 2022

The most valuable feature of HeadSpin it's the integration with other solutions; it is great, and I can search for an element or do a quick debugging on the application right on HeadSpin, which is very useful.

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Abhishek-Mehta

Associate Vice President at Onnivation

Apr 30, 2022

It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does.

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reviewer1892301

confidential

Jun 23, 2022

The initial setup of HeadSpin was very easy and user-friendly, and it was easy to configure and write a script to achieve the desired outcome.

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reviewer1319061

Founder at a computer software company with 11-50 employees

Mar 29, 2020

The most valuable feature is that this is the first connected intelligence all-in-one platform.

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HeadSpin Cons review quotes

Saorabh Singh

Senior Manager - QA at Games24x7

Nov 13, 2022

Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS.

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Shiba Sahoo

Automation Engineer at GlobalLogic India

May 15, 2022

If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available.

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Yan Wesley Lima

Sr. software Quality Engineer at Globo

May 13, 2022

HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor.

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Abhishek-Mehta

Associate Vice President at Onnivation

Apr 30, 2022

They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process.

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reviewer1892301

confidential

Jun 23, 2022

HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged.

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reviewer1319061

Founder at a computer software company with 11-50 employees

Mar 29, 2020

Support and pricing could be improved.

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