What is our primary use case?
Hexnode UEM's primary use case is the management of mobile devices, which is the main requirement of our customers and companies implementing Bring Your Own Device solutions. They want to manage the devices connecting to enterprise resources and ensure that all connected devices are up to date and will not be the weakest link in terms of cybersecurity.
Hexnode UEM is effective at monitoring this by prompting the administrator when a device is out of patch, out of date, or not secured, allowing the administrator to cut the connection or prevent the device from connecting to any company resources.
We utilize Hexnode UEM's geo-tracking feature, though it depends on the customer. Most transportation and logistics companies require this feature, but for other industries, we do not use the geo-location feature at all.
Hexnode UEM's integration capabilities include integrating the UEM to IT service management, where if one device or multiple devices are not compliant, it triggers an alert to create a ticket in the IT service management system and assign it to technical support or IT support personnel to help remediate the issue.
Another integration use case involves integrating Hexnode UEM to a remediation server or compliance server. It can generate a report and pass it to a different technology or different brand to act upon. The remediation server or compliance server, if it is a different brand, will analyze the report from Hexnode UEM and act on it.
Hexnode UEM's compliance features address various use cases. For example, in a retail company using point-of-sale systems where transactions occur, compliance means all security ports must be closed and only the open ports used by the software and applications. Additionally, security must be in place so it complies with the company's current policy and the compliance requirements of the industry. For some industries, data protection compliance is required, meaning all data residing in the devices should be protected. Hexnode UEM has features and technology that help with compliance in all these aspects.
What is most valuable?
The supported operating systems of Hexnode UEM are some of the features and capabilities I have found most valuable, because some competing products do not support the existing platforms of our customers. Hexnode UEM has in-depth support of device operating systems, which is one of the most common requirements.
I would assess the impact of Hexnode UEM's device activity reports on my customers' risk mitigation strategies as making their job easy and convenient because the reports are detailed and show how to prioritize and what to do next. At a glance, you can see the complete security posture of your company or environment, identify what needs to be fixed, and understand how to do it.
What needs improvement?
The packaging of the solution or the offering of Hexnode UEM could be improved or enhanced, because one package does not fit all. Hexnode UEM should be flexible in its solution offering. Currently, they only have around three types of licenses or packages, and whether you use the solution or the features or not, they are already included in the suite. Some products offer an a la carte solution, so in order to compete with those products, Hexnode UEM should consider repackaging the solution with respect to the region where it is being offered. The solution offered to India might not be optimal if it is offered to the Philippines or a different country, so the offering should be on a country-by-country basis or a regional basis.
How was the initial setup?
The installation process and deployment process of Hexnode UEM is straightforward, especially because it is a SaaS model, so it can be implemented as quickly as possible. The implementation was straightforward with no challenges at all. Most use cases involve simple implementation with no heavy integration with other brands so far.
What's my experience with pricing, setup cost, and licensing?
Hexnode UEM is not too expensive, but it is also not the cheapest solution. Customers can afford Hexnode UEM, and it depends on the requirement. We look into the requirements and determine whether Hexnode UEM can adapt to the requirement and lower the price, though it is not comparable to the cheapest option.
What other advice do I have?
I rate Hexnode UEM at eight out of ten, where one would be the worst and ten would be the best solution. My overall rating for this product is eight.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
