We primarily use the solution for VM storage, file servers, and things like that.
We've got around 75 VMs that run on the storage arrays. So the deduplication and features like that allow us to store a lot more on them than if we just did physical drives.
They are extremely reliable. They just work. The cloud tie-ins alert us if there are any issues well in advance. The auto ticket generation is really useful for us as well.
Deduplication is a big one for us as it reduces our data costs.
Their service has been really, really phenomenal. We've had drive failures. We had a whole system failure at one point, and within 24 hours they had us back online.
The ability to duplicate data between systems has been really handy. We've got two data centers, and they handle the cloning of data between sites as well.
It provides a cloud-like operational model on-prem. They call it One View. For us, it's more about active monitoring of our on-prem solution and letting us know if there are issues with communication to our VMware environment, hardware issues, drive degradation, and that kind of stuff. That has been how we've utilized it.
It's been pretty good at predicting problems. Besides the controller failure, everything else we knew was coming before it was a problem.
The guarantee of data available to our organization is important. We're a manufacturing company. If our systems go down, we lose dollars every minute that system's offline. That's why having high availability has been very important for us.
Alletra helped reduce the time spent on storage provisioning. We don't really have to manage it very much other than increasing the size of the data storage. We don't really have to manage the system at all. It's very hands-off. We really don't have to do much to manage storage. We may just have to increase the drive size, and we're done. It doesn't really change our workflow a whole lot.
We have improved storage performance. We were using spinning disks in the individual servers prior to Alletra.
If we have a storage ticket, we usually get someone on the phone within fifteen minutes when we call in and we're able to get a solution going and have parts we need for replacement within two or three hours.
The solution could use more monitoring of their split-brain system controllers. That was the failure we had. One of our controllers failed, and it led to an error in the split-brain module.
If we could have had the failure we had to be handled in real-time and not have to be offline and have parts ordered, it would have been ideal.
I've been using the solution for five and a half years now.
The solution is really stable. We've only had only one issue in five years, aside from intermittent drive failures.
The solution is very scalable. We've added drawers to increase storage space, and they scale well beyond our needs.
Technical support is very good. We have four-hour support, and 99% of our issues are resolved within that timeframe. It's been rock-solid. When we've called in for advanced issues, within ten minutes, they are kicking us up the line to get to the person we need.
We did not use a different solution.
The deployment is pretty simple. We haven't had issues with the configuration side. It just works.
We used a reseller for our deployment. Our experience with them was excellent.
The pricing and licensing are pretty clear-cut. We have a vendor that we work with that gives us a plain layout.
We evaluated Pure Storage. Pricing may have been a deciding factor when compared to Alletra.
I'd rate the solution nine out of ten. There's always room for improvement.