We're using all HPE network devices. All the core network infrastructure depends on this one solution.
CIO at a financial services firm with 51-200 employees
Extremely stable with good technical support and relatively fair pricing
Pros and Cons
- "The solution is very, very stable."
- "The solution is the backbone of our HPE network devices and is very, very stable."
- "The installation can be quite complex. However, that may not be the fault of HP and is rather more related to the way our infrastructure is arranged."
- "The installation can be quite complex."
What is our primary use case?
What is most valuable?
The solution is the backbone of our HPE network devices.
The solution is very, very stable.
Technical support is quite good, although we haven't had any real problems with the solution and therefore do not really need to contact them.
What needs improvement?
We are satisfied with the set of features already on offer through HP. We don't want to improve anything and we don't need any other new features.
The pricing could be better.
The installation can be quite complex. However, that may not be the fault of HPE and is rather more related to the way our infrastructure is arranged.
For how long have I used the solution?
I've been using the solution for over a decade. It's been more than ten years at this point since I first started using it.
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What do I think about the stability of the solution?
The solution is extremely stable, and we haven't had any major issues to contend with. We like to be safe, so we do employ a failover solution. We buy it in pairs to ensure the stability of our infrastructure. It doesn't crash or freeze and there aren't bugs or glitches. It's very, very reliable.
What do I think about the scalability of the solution?
We've been satisfied with the scalability. We'll continue to use the solution as we haven't had any issues with it.
How are customer service and support?
We do have technical support access, however, we don't really ever use it as we don't need them. These are very stable products, so we don't have to change the hardware and we don't have any big issues with it. HPE is now providing a level three type of service, so we have a partner who provides us with any technical support we may need and they can solve any problems. That said, we haven't had a big one.
How was the initial setup?
The initial setup is not straightforward at all. We had a project to install these devices, however, our infrastructure is quite difficult. We had to do a lot of customization.
We bought the latest solution in the past three years and we'll use it for three more. It took more than a month to install everything.
We used five team members to handle the deployment process.
What about the implementation team?
We're using integrators who are experts in HPE to assist us in installations due to the unique nature of our infrastructure.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. However, it could still be lower to make it more affordable to mid-range organizations.
What other advice do I have?
We're just a customer. We don't have a business relationship with HP.
I can recommend it to middle size companies due to the fact that it's stable and the prices are quite fair. It's also very popular as a product, so it's easy to find experts to manage it.
Overall, I'd rate the solution nine out of ten. It really isn't lacking, from our point of view, and has never given us any trouble.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at ITL
Reliable and easy to scale
Pros and Cons
- "These switches are very stable, to date I have not experienced any issues."
- "These switches are very stable, to date I have not experienced any issues."
- "Technical support needs improvement, as the response time could be better."
- "Technical support needs improvement, as the response time could be better."
What is our primary use case?
I am a service provider for my customers.
What is most valuable?
The most valuable feature is stability.
What needs improvement?
The UI on the web console needs improvement.
The routing settings could be made easier to deploy.
Technical support needs improvement, as the response time could be better.
I would like to see this solution support SDN. It should have more SDN compatibility.
For how long have I used the solution?
I have been using these switches for over ten years.
What do I think about the stability of the solution?
These switches are very stable, to date I have not experienced any issues.
What do I think about the scalability of the solution?
This is a scalable product and we have 40 engineers using it.
How are customer service and technical support?
Technical support is very slow to respond.
How was the initial setup?
The initial setup is a little bit complex.
Depending on the complexity, it can take up to three hours to deploy each switch.
What other advice do I have?
Overall, this is a good product except for the support.
I would recommend this product aside from the troubleshooting because the service is awful.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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HPE Ethernet Switches
March 2026
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Operational Director at Capaccioli s.r.l.
Good management system, good support, and guaranteed for life
Pros and Cons
- "What I like the most is the management system integrated with the HP system."
- "The switches are guaranteed for life, it's a great solution."
- "When we have a lot of clients on the system, we lose signal and have to restart our antenna."
- "When we have a lot of clients on the system, we lose signal and have to restart our antenna."
What is our primary use case?
The primary use case of this solution is for the office network connection.
What is most valuable?
What I like the most is the management system integrated with the HP system. Our server is HPE and we have the management system to supervise. Now it is our system, but at the same time, it is the HPE because it is integrated into our system.
What needs improvement?
I am now using a new model because we had a problem with the speed, but the problem was with the network infrastructure, not with the HPE. We did not have the fiber backbone in our company.
We need more support to fix simple issues. For example, to find a problem in the LAN or why the systems speed is slow.
When we have a lot of clients on the system, we lose signal and have to restart our antenna.
It would be better to be able to provide my number and have the information needed in regards to the equipment when a change is proposed.
You will need the assistance of a technician because the implementation is not that easy.
If you change your old equipment then it will be replaced but you have the same issues in five years' time because HPE does not have the equipment to solve my issues.
In the next release, I would like to see technical support for simple issues and to simplify the implementation.
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
This solution is stable.
The switches have been installed for a minimum of five years, and have never been switched off. The problem is the cable or the rack gripped the cable, not the switch.
The switches are old, but there are components available that are not too expensive.
We have fifty users. This includes a technical and IT office with three people, a mechanical office with ten engineers, and an electronic office with three engineers.
What do I think about the scalability of the solution?
This solution is scalable.
In our company, we want to change to a Fiber backbone and the switches we have are too old and only have STF ports with a maximum speed of one gigabit. The network needs ten gigabits to scale one gigabit for the client.
How are customer service and technical support?
The technical is okay for our system. With the issue we have now, we contacted web support. We were satisfied with the support that we received.
We had a problem with the shipment being lost, and they had to ship another one, but that was a problem with the shipper and not HPE.
The support not only solves my problems but they try to solve future problems that may occur.
Which solution did I use previously and why did I switch?
Previously we used Cisco Atlantis. We switched to HPE because we had a good impression of this solution and good experience with the switches. Our network system was also older, with older equipment.
I find the setup in Cisco to be more difficult than HPE, but I know HPE better than Cisco.
How was the initial setup?
If you use the web interface, the GUI interface, you need to have a basic knowledge to manage the network, it's easy. If you use the command line interface it's not as easy.
The time it takes to deploy really depends on the complexity of the network. If, for example, you have one HPE switch without a VLAN system, it's not easy. A network deployment can take a week with ten switches and to set up every port.
What about the implementation team?
To implement this solution to make a separate VLAN for the CMC or to deploy the VPN connection we used an external technician. The technician, in this case, was HPE certified.
Which other solutions did I evaluate?
There were three options, but we prefer HPE, it was our first choice.
What other advice do I have?
My advice would be to draw the network system before calling a technician. It's necessary to do a good job.
The price is not the only thing to consider when making your decision.
The switches are guaranteed for life, it's a great solution.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Cobantur
Good manageability of the switches and has an easy setup
Pros and Cons
- "The solution is easy to set up and easy to use, unlike, for example, Cisco, which is more complex."
- "The manageability of the switches is the solution's most valuable feature."
- "The quality of the service needs improvement."
- "The quality of the service needs improvement."
What is most valuable?
The manageability of the switches is the solution's most valuable feature.
The solution is easy to set up and easy to use, unlike, for example, Cisco, which is more complex.
What needs improvement?
The quality of the service needs improvement.
For how long have I used the solution?
I've been using the solution for many years.
What do I think about the stability of the solution?
The stability of the solution is good. Originally we had some power problems with the end devices. However, I upgraded and now it is very stable and we haven't had issues since then.
What do I think about the scalability of the solution?
We've never run into any issues scaling the product. It's very good. Everyone in our company currently uses them.
How are customer service and technical support?
The setup of the switches is simple, so we don't need any outside technical support. Once, when we had a switch that was broken, we called HP and they sent us a new one, which was convenient. Other than that, we haven't had any contact with them.
How was the initial setup?
The initial setup of the solution is simple.
What about the implementation team?
I handle the implementation myself.
What other advice do I have?
We use the on-premises deployment model.
I know the devices very well, so I prefer HP. I'd recommend the solution.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
The graphical user interface is very good and quite easy to run with
Pros and Cons
- "The graphical userface is very good and quite easy to run with."
- "They are very, very stable, and for the money it's really good value."
- "The VLAN tagging could be improved,"
- "The VLAN tagging could be improved, it's not that straightforward."
What is our primary use case?
I work in network operations and have experience as a user of HPE Ethernet Switches. We don't function as the customer, but as the customer's customer.
What is most valuable?
The graphical user interface is very good and quite easy to run with. It's quite intuitive.
What needs improvement?
In terms of product improvement, it's possible that the VLAN tagging could be improved, it's not that straightforward. But I can't really think of other improvements I'd like to see.
Additional features that could be included in the next release could be the inclusion of further monitoring facilities.
For how long have I used the solution?
I've been using HPE Ethernet Switches for five years.
What do I think about the stability of the solution?
It's very stable and that's one of the good things about the product. It basically comes with a lifetime guarantee and that was one of the main reasons why I purchased them in the first place.
How are customer service and technical support?
I haven't had any reason to deal with the technical support people to date.
What other advice do I have?
I would recommend the Hewlett Packard product. They are very, very stable, and for the money it's really good value.
I would rate the product a nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Caritas Baby Hosptial
Very stable with simple management and easy scalability
Pros and Cons
- "he stability is very good on this solution. There have been no bugs, glitches or crashes."
- "We use the 2500 PoE switches, I have a lot of experience with HP switches, they are very reliable and are implemented easily, and the features that they offer are more than enough for our hospital."
What is our primary use case?
We primarily use the solution for data communication, the data center, and wireless. All of our switches are HP.
What is most valuable?
The switches offer simple management. I can control what I need using CLI. CLI commands are very simple and are somewhat similar to Cisco CLI. We can manage them, we can update them freely, and the warranty is unlimited. This is the solution's most valuable feature.
The solution uses a single interface and that interface contains everything.
For how long have I used the solution?
We have been using the solution for about ten years.
What do I think about the stability of the solution?
The stability is very good on this solution. There have been no bugs, glitches or crashes.
What do I think about the scalability of the solution?
Scalability on the solution is easy. It's not too difficult. Right now, we have about 150 users on the solution.
How are customer service and technical support?
We've contacted technical support many times. They are quick to respond. We're satisfied with them.
Which solution did I use previously and why did I switch?
I have used Cisco switches before. Cisco updates are more difficult on switches. Also, the initial setup is more difficult.
How was the initial setup?
The initial setup is easy. Deployment only takes a few minutes.
What about the implementation team?
I handled the installation myself.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit lower than Cisco switches.
What other advice do I have?
We use the 2500 PoE switches.
I have a lot of experience with HP switches. They're very reliable and are implemented easily. The features that they offer are more than enough for our hospital. There are other features on solutions like Cisco and Juniper, but for what we need, this solution is perfect.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CIO at a insurance company with 51-200 employees
Easy to set up and scale, and there are no problems with stability
Pros and Cons
- "The initial setup of this solution is easy."
- "This is not an expensive solution."
- "A lower price would be an improvement because we always want to reduce our costs."
- "A lower price would be an improvement because we always want to reduce our costs."
What is our primary use case?
We use this solution for connecting users and desktop PCs together in our local network.
What needs improvement?
A lower price would be an improvement because we always want to reduce our costs.
For how long have I used the solution?
We have been using this solution for about one year.
What do I think about the stability of the solution?
We have had no problems with respect to stability.
What do I think about the scalability of the solution?
It is no problem to scale this solution.
We have approximately one hundred users at our main site and thirty users at the other site.
How are customer service and technical support?
The technical support for this solution is fine.
How was the initial setup?
The initial setup of this solution is easy.
What about the implementation team?
We called a specialist to assist us with the deployment.
What's my experience with pricing, setup cost, and licensing?
This is not an expensive solution.
What other advice do I have?
We only use the basic features in this solution. It is just a small configuration that we work with.
Perfection does not exist and it's always possible to do more.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director - CEO at AINSystems
Cost-effective, easy to use, and the technical support is improving
Pros and Cons
- "The technical support for this solution has improved from what it was."
- "The best part about this solution is the price."
- "We have had some rare occasions with glitches, so the stability can be improved."
- "These switches are not as stable as those from Cisco."
What is our primary use case?
We primarily use this solution for video surveillance.
What is most valuable?
The best part about this solution is the price.
This solution is easy to use.
The technical support for this solution has improved from what it was.
What needs improvement?
We have had some rare occasions with glitches, so the stability can be improved.
For how long have I used the solution?
We have been using this solution for about a year and a half.
What do I think about the stability of the solution?
This solution is stable, but on the rare occasion, we have had glitches like dropped packets.
We do not tolerate serious issues in the backbone or infrastructure. We do not go for something cheap and hoping that it will work, especially when it comes to networking.
What do I think about the scalability of the solution?
I cannot comment on the scalability because it is not something that we consider. When we decide on a solution, we go for it completely, from the beginning to the end. We start with the complete solution on day one, as opposed to starting small and then looking to scale it later on.
The number of users for each of our switches depends on the circumstances. In some sites, we have ten or twenty users. In other sites, depending on how big it is, like an industrial facility or a hotel, we do not know. Many of our solutions are used in retail or hospitality environments.
How are customer service and technical support?
We do not speak with HPE technical support because everything has to go through the distributor.
Which solution did I use previously and why did I switch?
Most of the time, we use solutions from Cisco. They are well supported in Egypt. However, new regulations in Egypt require that if we are buying a product from abroad then we have to be a partner, and have a letter from the vendor to indicate this. Is has to do with the ability to provide local support.
Because we are not a partner with Cisco, we need to purchase equipment from the local partner. This means that we have to work with their fees and time schedule. Paying in advance is not a problem, but you have to wait for an unspecified period of time to receive your equipment. They won't give you an estimate as to the duration.
We switched to HPE simply because they are easier to get than Cisco or Sophos.
How was the initial setup?
Our deployment took a couple of days.
We have not had to maintain our switches, except for one time when we had a bad experience. It was a long time ago, and we had HPE switches from a system integrator. One had a problem and it was under warranty, but instead of replacing the switch, they started swapping pieces one at a time. This switch was in a very crucial data center and it was very difficult to get there.
Ultimately, we lost the customer and the system integrator lost their reputation. I think that HPE lost a lot because it was much easier to replace the entire unit instead of replacing one piece at a time. They ended up replacing entire modules. Since that time, we don't rely on local partners. We talk to HPE directly or we collect the whole unit and send it to HPE.
What about the implementation team?
Our in-house team handled the implementation.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are on a yearly basis.
Which other solutions did I evaluate?
These switches are not as stable as those from Cisco.
We were looking at some switches from Alcatel-Lucent, but they are not popular in Egypt.
What other advice do I have?
This is a solution that I recommend.
My advice to anybody researching this type of solution is to not go for the cheap solution. Go for the right one. You get what you pay for.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
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