Huntress Managed Security Awareness Training Reviews

My main use case for Huntress Managed Security Awareness Training is providing security awareness training to a few small to medium enterprises who needed some coverage against social engineering attacks and to raise user responsibility when it comes to interfacing with emails and visiting certain websites, covering the areas in which an EDR or an ITDR couldn't cover.

I can give you a quick specific example of how I use Huntress Managed Security Awareness Training with my clients or internally; we deploy it internally as well, as we are an IT company. It is really important that we ourselves and our engineers can spot the difference, because just because we are IT literate does not mean that we can always spot the difference. Or we can spot the difference, but the hesitation to click on something and just check what comes in matters. We have had customers experience significant breaches where they sent a lot of money or information or had loss of business due to these types of attacks. Avoiding that is where I would say we have had the most impact, seeing a reduction in those types of incidents happening.

Huntress Managed Security Awareness Training has positively impacted my organization as we can see a decline from those clients with incidents regarding cybersecurity. There are a lot fewer tickets about suspicious emails, and a lot more of a positive understanding from users about what an attack looks like. In terms of tools for us, it helps our relationship with customers. We can send them reports that are good criteria and good information we can give them to show how we are protecting them. This adds value there.

Using Huntress Managed Security Awareness Training alongside the other Huntress products, ITDR and EDR, is beneficial. It is a good product that is easy to deploy alongside them.

I think the best feature of Huntress Managed Security Awareness Training is the fact that it runs itself. Many IT companies want to offer these services, but they do not really have experience or they do not have the time and energy to keep the quality going, or you do put the effort in and it becomes unprofitable. Huntress recommends the courses and sets the criteria for you and it can all be managed. I really appreciate how the emails come in and look current and realistic, not obvious spam. I appreciate that the course content will change depending on how much a user has failed. If they just clicked on the email or entered information, it will tell them what they can do better next time and give them extra training. You do not have to worry about that; it is all automatic. It is also made in such a way that it is keeping up to date, I believe with information from Huntress's SOC team. The up-to-date content reflects what people are seeing in the wild, so you know you are getting really new content.

Huntress Managed Security Awareness Training could be improved by varying the domains that you send from. After a few attempts, you can work out that they are all coming from the same few domains. I also think some emails could look a bit worse; sometimes they are a bit too perfect. I feel the real attacks often have spelling mistakes or formatting problems.

I have been using Huntress Managed Security Awareness Training for two years.

Huntress Managed Security Awareness Training is very stable with no issues.

The scalability of Huntress Managed Security Awareness Training is unlimited. We can deploy it to an Entra ID tenant and do group-based deployment. It is really easy with no issues there. If we want to scale it to ten users or one thousand users, I do not really see a problem with that.

I have never had reason to ask support for Huntress Managed Security Awareness Training. We had a significant amount of onboarding and help, which was very thorough. After that, after getting up to speed with the onboarding, doing a demo, and going through the first customer, we really did not need any help after that.

I have not previously used a different solution before Huntress Managed Security Awareness Training.

It is very easy to deploy Huntress Managed Security Awareness Training because it integrates with Entra ID, so you can pretty much deploy it to everyone or a group. That is pretty seamless. Onboarding of new users is easy and seamless. It also gives you a good reporting dashboard that you can share out with customers. Key people there can review and they can target different areas. They can say that a particular department or maybe the accounts team or finance team needs to have this training. You can kind of target different sectors to make sure you get the education where you need it.

I see a return on investment with Huntress Managed Security Awareness Training as it is a new product in our repertoire. I would say that per client, it adds in a couple hundred pounds worth of revenue every month. So it is definitely worthwhile considering the amount of effort you have to put in.

My experience with pricing, setup cost, and licensing for Huntress Managed Security Awareness Training is fine. The pricing was clear and the RRPs were clear. I was made aware of all the prices going in and the terms of all that. I have not had any issues with the pricing. It is fairly competitive compared to other products. You can go in at many different rates to suit what your customer needs, which is from small to really big enterprises.

I evaluated other options before choosing Huntress Managed Security Awareness Training; we had a few demos with KnowBe4, but we found the pricing was fine and how the system deployed was fine. However, the course material they use is pretty out of date. The feedback to users at the time did not really point out in an email how to tell the number one thing, such as looking at the email address it came from, checking if the email address is masked, or looking for spelling mistakes. It did not pull up the email and point out and highlight in a box around the bits of the email where the problem was. So, it was good educational material, but not as up to date as Huntress and not as educational in terms of going through the anatomy of the email to show where the problem was.

I choose a rating of ten for Huntress Managed Security Awareness Training because as a partner, it is easy to deploy. It stacks up against other security awareness training platforms like KnowBe4 because it uses real data in the field that is live. It is more reactive and it is faster. We are not teaching people about old tricks; it is all about new tricks. It points out in emails and tells users how they can look for the issue in the email, rather than just saying to be wary of emails. It actually gives them real, physical training on that. It also identifies to you and to our customers where the weakest members of staff are so they can take further action about that. The whole process feels quite seamless, so you do not have to worry about configuring it or how it gets up to date. It is not going to fall or drift and become one of those products you put in that eventually becomes unproductive. It kind of stays up to date by itself.

My advice to others looking into using Huntress Managed Security Awareness Training is that if you are looking for a value-adding tool to go alongside your other Huntress products, this is an obvious choice.

I have additional thoughts about Huntress Managed Security Awareness Training. I really appreciate the animation department where they worked with South Park. It made the animation videos a bit more engaging and a bit fun, rather than really corporate and boring.

I would describe the ease of assigning behavior-based tasks and targeting risky behaviors in my organization as straightforward. The solution also sends reminders to users.

There is really no learning curve when it comes to Huntress Managed Security Awareness Training. It is not complicated if I am being honest. New starters can be automatically enrolled and assigned modules, which is a nice touch when onboarding new people. From an admin perspective, we set it up and then essentially forget about it. We set reminders for users and managers automatically, and then we obviously receive the monthly report as well, so it is fairly easy to manage.

I would assess the impact of memorable episodes on changing user behaviors as fairly engaging because they are story-driven, around five to ten minutes in length. People normally tend to complete them without being chased.

The best features of Huntress Managed Security Awareness Training that I prefer include the built-in leaderboards and badges. This gives users a bit of motivation to engage with the content. In terms of the phishing simulations, if someone clicks, they are automatically assigned the relevant training for that specific simulation, which I think is quite clever.

When comparing it with other solutions, I think it squares up fairly well. We have used a solution called KnowBe4 for training prior. I have certainly not noticed any issues with Huntress Managed Security Awareness Training, so I have been fairly happy.

Overall, Huntress Managed Security Awareness Training has fewer modules than KnowBe4, if I am being honest. That would probably be the biggest difference that I have noticed in terms of the modules available.

I believe Huntress Managed Security Awareness Training effectively targets human risk with just-in-time training for risky behaviors, and I am fairly happy with that.

I am not sure if we are using the Managed Learning feature, to be honest.

The lightweight LMS does not ring a bell for me. I do not think we are using it.

I do not think we have used the Threat Simulator feature. We are only using Huntress Managed Security Awareness Training for the phishing simulations and some of the training modules after that, so I am not too familiar with that feature.

Overall, having used Huntress Managed Security Awareness Training for twelve months, I think we have seen less engagement with the phishing emails post-training, which obviously means the information is going into the users. Because the content is fairly engaging, there is definitely a noticeable improvement in terms of our cyber security.

Huntress Managed Security Awareness Training does not require any maintenance, as that is handled by the vendor; we do not have to do any updates that I am aware of.

I would rate this product an eight overall.

I switched from KnowBe4 to Huntress Managed Security Awareness Training primarily due to the overall experience, pricing, and general feedback from my internal team. The look and feel of the training and phishing modules were significantly better and more relevant than KnowBe4. Huntress Managed Security Awareness Training is a better and more modern platform compared to KnowBe4.

The usability and end-user experience from both the training and phishing modules stand out as key improvements to how the organization functions.

Assigning behavioral-based tasks targeting risky behaviors in my organization is easy to set up. I find the impact of memorable episodes on changing user behaviors to be good. Although it has only been a couple of months, the benefits of security awareness training are quite impactful. When we sent the initial training and onboarding experience internally, we got great results. People found the training provided through Huntress Managed Security Awareness Training far better than our previous platform, and I expect it will have more results as we use it more internally and for our clients.

The main benefits I have seen from using Huntress Managed Security Awareness Training are improved usability and end-user experience from both the training and phishing modules. The setups are all great, making it a fantastic platform compared to where we were previously.

It would be great to see adjustment capabilities for the Managed Learning feature. Currently, it is set to either monthly or quarterly, but it would be beneficial to set when those quarters are sent out. Right now, the schedule is the first of January, then three months after that, and three months after that. Outside of that, everything else is excellent.

I have been using this solution for a couple of months.

The support team at Huntress Managed Security Awareness Training is great and provides excellent support.

I switched from KnowBe4 to Huntress Managed Security Awareness Training primarily due to the overall experience, pricing, and general feedback from my internal team. The look and feel of the training and phishing modules were significantly better and more relevant than KnowBe4. Huntress Managed Security Awareness Training is a better and more modern platform compared to KnowBe4.

The initial setup process for Huntress Managed Security Awareness Training worked well. They have Direct Message Injection for both Google and Microsoft 365, which is valuable because many places lack support on the Google side. This capability allowed me to avoid having to work with email filters and IP whitelisting. I simply installed it inside of Entra or Google Workspace, turned on a couple of different settings that are detailed in the knowledge base articles, and then started sending test phishing and training. The overall setup was great. There are a few fine-tuning settings that can be adjusted on a per-organization basis, but nothing too complicated. I am currently moving people from a previous solution to Huntress Managed Security Awareness Training, and this process is proving to be quite easy. I am managing this transition across multiple organizations.

It is probably too early to measure return on investment, but the benefits of security awareness training generally show ROI through fewer breaches and more phishing emails being reported.

The pricing for Huntress Managed Security Awareness Training was cheaper than my current product by a significant amount. The licensing costs and everything were bundled together, resulting in a cheaper and better solution.

I evaluated other options including Proofpoint's security awareness training and Microsoft's built-in Defender solution, but I opted for Huntress Managed Security Awareness Training.

If you care about security awareness training, I would definitely recommend Huntress Managed Security Awareness Training. The fact that it is real-world and the training is linked to your geolocation is a significant advantage. The inline training upon failing a test is also excellent. With other solutions, you simply fail the test and move on, whereas Huntress Managed Security Awareness Training shows you exactly where you failed and helps you build more information on that topic. The training is flashy, modern, and great for learning. I would strongly recommend this solution and encourage you to reach out to their support team because they are excellent and will help support your implementation. I give this product a rating of ten out of ten.

My usual use cases for Huntress Managed Security Awareness Training include sending out phishing emails and sending phishing courses to all employees.

I installed Huntress Managed Security Awareness Training in my company to provide awareness about security and best practices, and also to stay up to date with employees' knowledge about different kinds of phishing attacks that are occurring and what they are aware of.

The features of Huntress Managed Security Awareness Training that I have found most valuable include the managed solution aspect, which is beneficial for the majority of companies like ours because we do not have enough time and do not want to spend a lot of time creating courses, sending them out to employees, monitoring them, creating phishing simulations, sending them out, and waiting for results to complete. After monitoring, we can assign even more courses to the failed users.

The ease of assigning behavior-based tasks targeting risky behaviors in my organization while using Huntress Managed Security Awareness Training is straightforward; I just have to go there and click on it. Because we also use Datto EDR, it is even integrated, which helps us with assigning courses.

I assess the impact of memorable episodes on changing user behaviors with the results that we get, as it would be much easier for us to know because with all the reports that we are getting, it is easier to know how many people are failing and for what reason they were failing.

Huntress Managed Security Awareness Training effectively targets human risk with just-in-time training for risky behaviors by allowing us to choose one month or quarterly, which depends on us. There is also a custom base, so I can assign only one course to all users on a weekly basis or fortnightly; I can choose my custom option. However, they usually do either monthly or quarterly, and we can choose what we want.

Huntress Managed Security Awareness Training has kept my team's training up to date; every week they release different courses, mostly about AI because that is what is trending now, and they try to send courses like that, which is actually good.

The frequency of updates to tradecraft scenarios impacts my team's preparedness for new types of phishing attacks without a specific schedule because if there is a zero-day attack today, it might affect everybody. Sometimes Huntress pushes the course maybe the next month, which is good, but there is nothing specific. There may be a few months without any attack, and they can just brush up on the previous one. Then tomorrow, there may be another attack on Windows, and they can communicate, 'Please do not click on these links. Please do not scan this QR code or something like that.'

In my opinion, Huntress Managed Security Awareness Training can be improved by adding the French language because we are in Quebec; all the courses currently have only subtitles. Users can choose English, French, and other languages, but they do not have the voice in French, which is what I wanted.

I have been working with Huntress Managed Security Awareness Training for almost three months.

We do not see any issues.

I evaluate that Huntress Managed Security Awareness Training is highly scalable; we just set it up one time, and then tomorrow if there are 100 more people joining the company, it is automatically added. We just need to pay for more licenses.

Overall, the technical support of Huntress is very good; they are super fast and responsive because I have live chat, and they will follow up with emails, making everything excellent. I would give them a nine or something.

Positive

I used a different solution for these use cases; I was using TerraNova.

I decided to switch from TerraNova to Huntress Managed Security Awareness Training mainly because it is managed. Since we also have Huntress EDR, it is better to be under one vendor for different things instead of having a separate vendor for every different application. It will be integrated, which is a best feature; for example, if there is a password file on my system, Huntress EDR captures it and communicates that I have a file called passwords on my desktop and I should take action or something. In the notes, it states that I can assign a password policy module to this particular user. I can just open SAT, click on the password policy, and push it to that user. The integration makes our life a bit easier.

I participated in the initial setup and deployment of Huntress Managed Security Awareness Training, which was very easy; it is just SSO integration, and it hardly took 15 to 20 minutes.

I have seen a return on investment with Huntress Managed Security Awareness Training in terms of time; definitely a lot. As for money, since we did not have any attacks, I cannot say. Perhaps if tomorrow there is an attack and a billion dollars are saved, then the answer would be affirmative.

Since starting with Huntress Managed Security Awareness Training, I have seen benefits, including that people are aware of the different kinds of attacks; since it is managed, we do not have much to do, which is good so far. Overall, you just set it up and forget; we do not need to do any changes or anything. It is good that we do not need to monitor anything, and we also have customizations such as sending reports to the department managers or the user's manager, so everything is automated, which is good. The only thing is French; if it were there, perhaps that would have helped us, specifically Quebec companies.

I think that the pricing and licensing of Huntress Managed Security Awareness Training is a little bit higher compared to other solutions that I have used in the past. However, since it is managed, it is worth paying.

My main use case for Huntress Managed Security Awareness Training is educating end users. A specific example of how I use it to educate end users includes conducting phishing simulations, and if they click on something that could be bad, it gives them applicable training material.

Huntress Managed Security Awareness Training offers the best features through phishing simulations and regular monthly video training.

Users respond to the monthly video training by finding it both engaging and easy to follow.

Huntress Managed Security Awareness Training has positively impacted my organization by bringing good educational resources to end users.

I have definitely noticed improved user awareness since implementing Huntress Managed Security Awareness Training.

Huntress Managed Security Awareness Training effectively targets human risk with just-in-time training for risky behaviors, and users will receive training videos within minutes after clicking on a phishing simulation.

I cannot think of a way for Huntress Managed Security Awareness Training to be improved as it is a good product.

I have been using Huntress Managed Security Awareness Training for eight months.

Huntress Managed Security Awareness Training is stable.

Huntress Managed Security Awareness Training is very easy to scale.

Huntress Managed Security Awareness Training's customer support is outstanding. On a scale of 1 to 10, I would rate the customer support a 10.

We did not previously use a different solution.

We are a partner and a reseller with this vendor, beyond being just a customer.

I have definitely seen a return on investment as there has been increased awareness within the office, so I am certain we have not clicked on malicious activity because of this.

My experience with pricing, setup cost, and licensing was a good experience.

We did not evaluate other options before choosing Huntress Managed Security Awareness Training.

I would describe the ease of assigning behavior-based tasks targeting risky behaviors in my organization as very easy because I do not have to do anything; it is already done.

The impact of memorable episodes, such as the monthly video training, has been well received by end users, and they seem to appreciate it overall.

I do not think I have used the Threat Simulator feature.

We are not using the managed learning feature.

Regarding Huntress Managed Security Awareness Training's AI capabilities, I am not sure about its governance and security. I have not noticed any mistakes or it missing anything regarding Huntress Managed Security Awareness Training's AI capabilities, but I am unaware of any AI capabilities within the security awareness training.

My advice to others looking into using Huntress Managed Security Awareness Training is to definitely look into it as I would highly recommend subscribing to it. I would rate this product a 10 overall.

Our main use case for using Huntress Managed Security Awareness Training is that it functions as a fully managed human risk management platform designed to turn employees into a reliable first line of defense. With the help of this security awareness training, we are training our employees by leveraging them with real-world threat intelligence from millions of endpoints, and it delivers expert-backed training and dynamic phishing simulations to actively lower human risk.

In this technological era, there are very high chances of online threats and digital threats through third-party services, third-party sites, or through email and phone numbers. That is why we have chosen Huntress Managed Security Awareness Training for our organization employees to train them on human risk management so that it can turn our employees into a reliable first line of defense.

Huntress Managed Security Awareness Training provides the Managed Learning Plan, in which experts from Huntress R&D and the SOC department automatically curate and assign monthly training episodes based on the latest global threat trends. The second feature is Realistic Phishing Simulations, which provides access to a library of interactive, high-quality phishing tests and threat simulations crafted to mimic modern attack vectors. The last feature is Phishing Defense Coaching and Remediation, where if an employee interacts with a simulated phishing email, they receive in-the-moment coaching to correct risky behavior right when the teachable moment occurs.

From all of these three features, we have found the Realistic Phishing Simulation to be the most usable and also the most important one because it provides our organization employees with access to a library of interactive, high-quality phishing tests and threat simulations crafted to mimic modern attack vectors. Using all of these things and becoming accustomed to them, our employees are getting trained effectively in all of these fields.

Huntress Managed Security Awareness Training has positively impacted our organization. Before using this security awareness training program, our organization employees were not able to recognize the types of threats that they were encountering in their daily work or in their organization's online operations. After we started using Huntress Managed Security Awareness Training, our employees are getting trained more each day and they are becoming sufficiently knowledgeable about the threats they encounter. Now they are able to recognize threats and also find ways to mitigate those threats.

Huntress Managed Security Awareness Training can improve their program with the help of more documentation on the types of services that they are providing. They can provide more detailed information about their services, their platform, user reviews and feedback so that any new customer who is trying to participate in this security awareness training program can access all of these documents before joining, making their decisions easily and smoothly.

I have been working with this solution for five months in my current field.

Huntress Managed Security Awareness Training is very stable.

Huntress Managed Security Awareness Training is very scalable. I can scale this security awareness training program from low to high types of organizations, and I can scale it from public to private or on-premises cloud.

Customer support is very useful and very good.

We were not using any other solution previously. We have directly switched to Huntress Managed Security Awareness Training and we have not evaluated any other options.

Our experience with the pricing, setup cost, and licensing was very good and smooth because of the customer care and expert teams provided by Huntress.

For this particular training program, we are taking help from Huntress. They are providing us with their specific teams, their specific inputs, and their online training programs. They are training our organization employees and providing them with real-world threats intelligence inputs from millions of endpoints so that all of these employees can train with expert-backed training and can also train in dynamic phishing with the help of simulations to lower human risk.

We have seen a return on investment. The organization is now able to save money, save time, and the number of incidents is also significantly lower. All of this is possible because of the security awareness training program managed by Huntress.

The advice I will give to others looking for a particular security awareness training program is that if you are seeking a program that offers hands-on phishing simulations to help train employees to spot modern social engineering tactics, Huntress Managed Security Awareness Training is an excellent choice. It also provides measurable results with actionable reporting to track human risk exposure over time and prove compliance. It is designed specifically to be headache-free for resource-strapped organizations and managed service providers. I have given this review a rating of 9 out of 10.

My use case for Huntress Managed Security Awareness Training is to ensure that the company's users are aware of common attacks such as ransomware, phishing, and social engineering attacks, and to provide them with simulation practice on these topics.

I appreciate the interactive and engaging style of Huntress Managed Security Awareness Training. Unlike most awareness training competitors such as KnowBe4 or Infosec Institute, Huntress has a unique storytelling approach that sets them apart.

The initial deployment of Huntress Managed Security Awareness Training is straightforward because I can use the same platform for initiating that training. Huntress Managed Security Awareness Training requires no maintenance on my end, and it is very easy to create customizable content as well.

It is worthwhile to watch the training myself before I administer it to my clients using Huntress Managed Security Awareness Training to ensure that I would want my clients to see it as well. Some of the trainings can be quite silly, or I may not want to administer those trainings. I should always double-check the trainings and phishing simulations before I administer them, as I may not personally want to use those trainings.

Huntress Managed Security Awareness Training could improve by expanding their training library. I understand they are a relatively new player in the awareness training industry. However, KnowBe4 and Infosec Institute have hundreds of training modules, whereas Huntress had approximately 50 training videos last I checked. They could expand their library and offer a variety of topics and new styles of content, such as instructor-led training or skits, which they do not currently have.

It is worthwhile to watch the training myself before I administer it to my clients using Huntress Managed Security Awareness Training to ensure that I would want my clients to see it as well. Some of the trainings can be quite silly, or I may not want to administer those trainings. I should always double-check the trainings and phishing simulations before I administer them, as I may not personally want to use those trainings.

I have been using Huntress Managed Security Awareness Training for six months.

I have not experienced any downtime with Huntress Managed Security Awareness Training. Once I set up the client and whitelist the expected phishing domains, it runs very smoothly.

The scalability of Huntress Managed Security Awareness Training is very good. It is easy to add new users or remove users as needed. However, any Huntress user should be aware of prorated fees. When you add users, you will be charged for the entire month.

I have not needed any technical support regarding Huntress Managed Security Awareness Training because it is very easy to use.

Negative

I have extensively used Infosec Institute for over three years as an alternative to awareness training.

The initial deployment of Huntress Managed Security Awareness Training is straightforward because I use the same platform for initiating that training.

The price point differs between solutions. Huntress Managed Security Awareness Training is slightly more expensive than Infosec Institute. Infosec Institute is more cost-effective and has significantly more training options with different styles. The customization is also better on Infosec Institute. However, because Infosec Institute is overused with the same clients, offering a new style of trainings with Huntress Managed Security Awareness Training is quite valuable. If someone has been using the same solution for a long time and is considering a change, Huntress Managed Security Awareness Training is a really nice alternative.

I have not utilized the ability to customize the trainings to a large extent yet with Huntress Managed Security Awareness Training because I am still focusing on the smaller market. However, I think it is a very useful feature overall. If you are targeting many verticals, it makes perfect sense to have a variety of trainings and be able to tailor them for each industry.

The dynamic training modules for Huntress Managed Security Awareness Training are helpful. They adapt based on the user's behavior, which is a very unique feature compared to other platforms. That is a very interesting feature and it works really well from my end as an admin. It means less work for me because the platform itself takes care of addressing unique users based on their behavior. I think this is a very smart feature. I would rate this review a five out of five.

My primary use case is fulfilling strict European compliance and regulatory requirements. I use Huntress Security Awareness Training to ensure our employees are thoroughly trained in GDPR compliance, general cybersecurity best practices, and secure AI usage.

The quality and depth of the training content stands out the most. Having previously used KnowBe4, I initially just wanted a basic solution to check a compliance box. However, Huntress goes well beyond the bare minimum. Instead of employees just doing the minimum to pass, the training is genuinely engaging and drives actual learning. It actively elevates our team's overall security maturity rather than just fulfilling a mandatory requirement.

Overall, the platform works great and exceeds my expectations, but one area for future growth would be expanding the library of AI-related training modules. Since AI adoption is growing rapidly in the workplace while general security maturity around it remains low, adding more specific courses on AI risks and best practices would be highly valuable.

I have been using Huntress Managed Security Awareness Training quite recently for a couple of months ago.

The stability of the solutions is good. It loads instantly and there's no lagging, crashing, or downtime.

Adding more users seems very feasible, but there is one notable friction point regarding the end-user experience as we scale.

• Domain Redirection Confusion: When users log in through huntress.com to take their security training, they are redirected to a completely different URL (mycurricula.com). Ironically, for a security awareness platform, this triggers red flags for end-users who think they might be on a phishing site. I had to send out internal communications clarifying that both domains are legitimate and owned by the same company. As we scale and add more users, managing this confusion is a slight headache.


• Backend Architecture Unknowns: From a technical standpoint, I am not entirely sure how their backend escalation process works. If Huntress is utilizing modern cloud auto-scaling (like AWS), I have absolutely zero worries about the platform handling our growth. However, if their architecture relies on spinning up and managing separate instances for each client, we might run into some growing pains down the line. For now, though, it is working fine.

I have not contacted the technical support or customer support for Huntress Managed Security Awareness Training myself.

We previously used KnowBe4, which we had been using since 2022. While we had a lot of experience with it, we ultimately decided to move to Huntress for a few key reasons:

• Better Training Quality and Engagement: With KnowBe4, the training videos felt very generic. It was too easy for users to just click through the modules, check the compliance box, and not actually retain anything. Huntress is the exact opposite; they make the training genuinely fun. They use high-quality, cartoon-style animations which drastically improves user engagement and encourages people to actually watch the content.


• Direct Vendor Relationship: We originally purchased KnowBe4 through a third-party MSP. When we decided to part ways with that third-party provider, we wanted to manage our KnowBe4 licensing directly. However, we learned that KnowBe4 doesn't allow that; you are forced to go through a reseller. Huntress allows us to purchase and manage the platform directly, which was a huge selling point for us.


• Included Managed Services: Huntress includes fully managed training programs at no extra cost. They create, curate, and update the training programs themselves, and all we have to do is assign our users to them. We fully expected to pay a premium for a "managed" service tier, but it was completely included.

Combined with the fact that Huntress was actually cheaper than what we were paying for KnowBe4, making the switch was an incredibly easy decision.

The initial setup was incredibly straightforward. I was actually the internal champion who evaluated Huntress, made the decision to purchase it, and handled the deployment for our organization.

I am very happy with the pricing. During the evaluation process, I was completely transparent with Huntress about what we were paying our previous provider. I explained that to get internal approval for a vendor switch, the new solution had to cost the exact same or less.

Huntress actually came in at a lower price point than our previous provider. While I don't handle the finance side directly, finding a platform that delivered better features while coming in under budget made getting the final executive approval incredibly easy. It offers excellent value.

I am still exploring the platform's automated behavioral targeting features, as I currently prefer a hands-on approach to profiling and targeting specific risks. Right now, my primary focus for our team is on secure AI practices and safe prompt engineering.

While I am not sure if Huntress has a pre-built managed program specifically for this yet, what stands out to me is the flexibility to build it myself. Having the ability to easily create and assign custom training programs based on the specific behaviors I believe are most critical to our organization has been life-changing.

As the cybersecurity and risk management specialist for my company, I don't necessarily need a vendor's fully managed service to dictate our training tracks. I prefer doing this myself. The fact that Huntress gives me the autonomy to specifically target the exact behaviors relevant to our team—and allows me to do so without charging extra for managed services—makes it a perfect fit for my workflow.

My overall rating for this solution is ten out of ten.

I use the solution to provide security awareness training to my clients, which includes each of the end users.

I like that it provides a customizable learning pathway, allowing me to both use preset tracks and customize them if I wish. The phishing simulations are valuable as they allow end users to understand their mistakes without real-world consequences. This solution helps train users on what to look for in security threats, contributing to the prevention of user errors that may lead to breaches.

It is somewhat confusing at first, especially for onboarding. The existing complexity is partly because the product wasn't built from the ground up by Huntress, which might contribute to certain elements lacking Huntress's typical simplicity.

I signed onto it at the same time as ITDR.

The hosting site for learning pathways has always been stable and readily available when needed.

I have not contacted customer service for this solution, however, I expect it to be great as it is the same as with other Huntress products.

Positive

I researched KnowBe4 but did not choose it because Huntress is more MSP-friendly and provides more value. I decided against adding another vendor since I was already signing up for the ITDR with Huntress.

Setting up on the dashboard is straightforward, but getting client buy-in takes longer. It typically involves a meeting to explain the purpose and need for the training.

It's possible to set it up independently without involvement from Huntress or third-party assistance.

The pricing is good. Huntress is willing to discuss the price for those interested in their entire stack. Pricing is reasonable enough to maintain profitability for them.

I evaluated KnowBe4 but chose not to use it as Huntress is better suited for MSPs and offers better value for money.

I rate the solution nine out of ten. 

I appreciate that the learning pathways and materials are produced by the team at Huntress and not AI-generated. These personalized elements make the training engaging, preventing it from being just a series of boring slides.