IBM BPM Reviews

We currently use IBM BPM in our company to digitize platforms, to ensure that whatever we are currently doing in terms of manual operations, gets digitized. It means that anything a customer needs becomes an STP journey straight through processing instead of requiring any manual work. We chose IBM BPM because of that. I'm the head of enterprise platforms and we're a customer of IBM. 

It has a good user interface and I think the easy add option to build features with deployment in six to eight weeks is one of the key features. Also the add option, being an industry linker, simplifies things with the scale of production and all our production processes.

We place a lot of importance on security and one area they could make improvements in is to definitely increase the vulnerability and security patches to make it more robust and stable. As a financial institution we're always concerned about product and security vulnerabilities, it's an important parameter. The product could be more competitive in terms of cost. 

In a future release, I'd like to see more business related KPIs that can be measured from a digital transformation perspective. If they could build more on analytics reporting and help businesses to derive more benefits out of the solution that would be beneficial. I think they need to probably make it more business friendly and get more insights based on analytics.

Both stability and scalability are fine. I think we have been able to manage the monumental growth of the processes over the last three to four years. It has been pretty encouraging. It's been a success story for us. 

We get very good support from IBM on whatever issues and challenges we have. I think they are very quick to respond. We have a good, healthy relationship with IBM in this regard.

I'm pretty sure licensing is on the pricier side, but it depends on the use case and the benefits that you realize from your investment. There are different versions of the product; a standard edition and an advanced edition. Each is based on the number of PC users, CPU's that you license out, and the cost varies based on your instrumentation and the number of processes.

I have no serious complaints, it's basically the combination of pricing and the security vulnerability that are concerns. I think they also repackage a lot of their products within the new upgraded version of IBM BPM, a BAW - Business Automation Workflow. 

For anyone contemplating using this solution, it's important to study the entire landscape of your business operations. A solution needs to be chosen based on your business needs and there are multiple solutions available. If you're a smaller company, for example, there are other tools like Zing that have less scalability, but it's a reasonable alternative. If you're in the big league, then IBM BPM is the way to go forward.

Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent. So, our customers are happy with it. We implement the solution for our customers.

My clients utilize IBM BPM for various business processes, ranging from correspondence management and vacation requests to expedited legal cases and numerous committee meetings. There are countless use cases in which IBM BPM proves to be a valuable tool for my clients.

Our customers have experienced a lot of benefits. So now, they have automation in place to implement internally or externally in their environment. This has enhanced the customer experience and made it good. The product has many BPM tools, which help eliminate bits of work. Also, information is now available and accessible according to their security or role in their businesses. They can now increase their process in the Middle East. They also do manual work using the tool. The tool also helps them ensure that they are able to follow policy compliance. In short, the tool helps in a digital transformation, and so IBM BPM increases the efficiency of our clients. All of the aforementioned reasons increase the revenue of our clients and our company.

Customers find the tool's capability to scan and compare it with other products in the market to be valuable. As a top business process management technology, it is comparable to the cloud-based automation tool BAO, which appears to be a fusion of two solutions, IBM BPM and IBM Case Manager. Customers can cover their work-related issues, or problems can be covered with IBM BPM. Customers can streamline their operations and automate certain processes while managing their security. So I believe there are a lot of advantages one can reap using the tool.

Currently, the tool's interface is created using a forklift upgrade, which is proving unhelpful. I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate.

In the past, IBM BPM has worked on certain features to make it a container solution.

I have been using IBM BPM for four to five years. I work as a system implementer for IBM. Also, I am using the solution's latest version. We have a lot of customers using it since it is an affordable tool.

Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution that can be scaled up or scaled down, including the components or processes of IBM BPM.

Our company handles ten customers using the tool.

The technical support of the solution is excellent.

The level of complexity involved in setting up the system depends on whether the business processes are simple or highly complex. Based on our experiences, we deal with the complex setup required for complex business processes. Our team has gained valuable experience in implementing the product and handling complexities with the help of our customer support.

The tool's deployment model depends on the country where customers are located.

The product itself has a feature to take care of the deployment process.

During the deployment process, the first stage involves development, distinction, and protection. In the second stage, servers are deployed on nodes. As someone from the development side, I do not handle the deployment myself. Instead, we install the solutions and configure the environment on our customers' dashboards. After that, we can deploy our solutions or applications on top of it.

We only need a few people to carry out the deployment process.

The maintenance and deployment of the solution are very easy. Also, installation of the latest release is an easy process.

I think it's a reasonably priced tool, but it's important to consider which customers should buy this solution. It's designed for enterprise customers, not small ones. Small customers may opt for another solution, a small one, or a resource. However, it's a reasonable tool for enterprise customers, especially for governance purposes in their space. Also, according to IBM's policies, the cost of the solution will increase as the need for it grows. Therefore, the cost varies for different companies. We have been working with many solutions for over 25 years, and we have a lot of enterprise customers in Saudi Arabia. Some of our customers have been with us for 25 years.

I would tell those planning to use the solution that they need to start using it gradually over time before scaling up to achieve the best value from the product. They can eventually implement or automate all of their systems. For me, it is one of the best products globally. Over the years, IBM has been able to merge two solutions into one. For Business processes or integrations and to deal with whatever issues customers face, IBM BPM can help to automate such business processes. Overall, I rate the tool a ten out of ten.

We use the solution for multiple business processes and its quality of service feature.

The solution's most valuable features are usability and integration with other IBM products.

They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.

They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.

We have been using the solution for four years.

I rate the solution's stability as a seven as we face issues with the snapshots in the processor.

The solution is scalable, as adding many offline and online servers is easy. We have 100-200 customers using the solution.

The solution's initial process is straightforward for professionals. It is complex for basic users.

Our team provides application support and administers the operations for BPM administrator.

The solution is highly-priced.

I compared the solution with Oracle BPM. The solution is better than Oracle as it's very stable and robust. With its help, you can easily develop, publish, and deploy your work.

It is a good solution overall. I rate it as an eight.

We primarily use the solution to develop some internal applications and as a business process modeler. It is a way to prototype and start developing applications.

The solution provides an easy way to develop. It's simple to use. 

The solution is stable. 

I would like them to make the tool more user-friendly in order to make the development process even simpler. They use an outdated programming language. 

I'd like the tool to be more flexible. It should be modernized a bit. It looks outdated. 

The initial setup can be challenging. 

I've been using the solution for five years. 

The stability is pretty good. I'd rate it seven out of ten in terms of reliability. 

The solution isn't exactly scalable. I'd rate it two out of ten overall. 

Technical support is okay. 

Neutral

I am also starting to use Cloud Pak.

The initial setup is challenging. However, once it is done, it's done. It's not hard in the sense that you don't have a lot of other things to do. 

Right now, we are integrating from Cloud Pak. The cloud makes it easy to handle, and we have the help of IBM engineers. Once again, you do it once, and it is done. After that, you are just using it.

I'd rate the initial setup a two out of ten in terms of ease of use. That's in terms of IBM in general, as we have a lot of IBM products. This product has a generally much easier process, however, IBM is hard. 

We did not use a third-party consultant. We worked with IBM engineers. We talked directly to them and were able to set everything up. 

The solution is expensive. The company may not be of the opinion it is expensive, however, it is expensive when I look at the total cost. I'd rate it eight out of ten in terms of how expensive it is.

We are IBM partners. 

I'd rate the product as a whole six out of ten. It is okay in general. 

It's a solid product. It covers most of the pain points for clients.

It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients. It's too complex, but it's suitable for the enterprise level.

I've been using this solution for 10 years.

It's stable. We haven't had any issues.

With the business process tool, it needs to be customized according to what the clients want. So, complexities will be there.

The pricing is high.

I would rate this solution 7 out of 10.

Everything is possible with the solution. We use it for order, personal and production processes. We make use of it in the healthcare and food markets. There are no limits to its use. 

Owing to my lack of a technical background, it is difficult for me to state which features are most valuable. 

I would like to see the solution be able to interact with other customer software solutions. I am referring to interaction with SSP or other applications from the IT customer management database, in respect of integration in the IBM BPM.

I have been using IBM BPM for six years

The solution is stable. 

The solution is scalable. While this varies with the needs of the customer, we have very good technicians and developers for IBM BPM. As such, it depends on our know-how, although I can say that our customers are satisfied. 

I am not in a position to comment on the support. 

I have never installed the solution and am not aware of the process involved. 

I believe we have 20 persons on the BPM team, consisting of a manager, support people and several developers. 

We use the solution both for our own needs and those of our customers. We have a contract with IBM for the solution, meaning that we offer both cloud-based and on-premises solutions. We provide these products and are partners to the vendor. 

The performance is fine. 

I believe we have 40 customers who make use of the solution.

I would certainly recommend the solution to others. 

I rate IBM BPM as an eight out of ten. 

We use the solution as a business process management platform.

The integration and design are valuable features.

The interface is limited and should improve in the future. We are having to develop an extended application to avoid the limitation in the interface design.

I have been using the solution for approximately 10 years.

I have found the solution to be stable.

The solution is scalable.

We have contacted customer service when we had some issues and it took quite some time. They could be more responsive.

We have an in-house team that does the implementation of the solution.

When considering the features of the solution the price is expensive compared to competitors.

I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive.

I rate IBM BPM an eight out of ten.