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IBM Case Foundation pros and cons

Vendor: IBM
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

IBM Case Foundation allows for immediate launching of business processes for documents upon repository entry.
IBM Case Foundation provides scalability and robust content management features.
IBM Case Foundation offers a strong security boost and seamless integration with document management systems.
The ECM feature in IBM Case Foundation supports decision-making and analytics effectively.
IBM Case Foundation is noted for its stability, reliability, and ease of use.

CONS

IBM Case Foundation struggles with having multiple installations and disparate workflow applications, which need to be merged into one seamless tool.
The service is currently out-of-date and lacks flexibility.
Once a workflow is launched, it remains static, posing a problem if business changes occur that require modification.
The coordination with FileNet can be problematic when using microservices.
IBM needs more open and flexible integration capabilities for broader business process management collaboration beyond its document management offerings.
 

IBM Case Foundation Pros review quotes

Solution4311 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Mar 20, 2018
It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository.
reviewer1127112 - PeerSpot reviewer
Business Solution Architect at a tech services company with 51-200 employees
Oct 30, 2019
The solution is scalable.
reviewer1237497 - PeerSpot reviewer
IBM Specialist at a tech services company with 51-200 employees
Dec 5, 2019
The client and the IBM content navigation are the solution's most valuable features.
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1253295 - PeerSpot reviewer
Senior Solutions Consultant at a tech services company with 201-500 employees
Dec 19, 2019
Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great.
reviewer1266117 - PeerSpot reviewer
Senior Software Solutions Specialist at a tech services company with 1,001-5,000 employees
Jan 26, 2020
The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well.
PS
ECM BPM Senior Team Leader at a marketing services firm with 11-50 employees
Sep 27, 2020
It is easy to set up workflows that notify the user depending on certain events.
it_user1424256 - PeerSpot reviewer
IT Department Manager at a financial services firm with 1,001-5,000 employees
Oct 8, 2020
The most valuable feature is its stability, which is why we are using it.
it_user937176 - PeerSpot reviewer
Account Technology Specialist & Presales Consultant (Microsoft & IBM) at EBLA
Oct 14, 2020
The content management is great.
Tomislav Crnosija - PeerSpot reviewer
Senior Solution Architect at a tech services company with 10,001+ employees
Apr 5, 2022
The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable.
SaidGaga - PeerSpot reviewer
Self employed ECM BPM Senior Consultant - Project Manager at Gacosi
Aug 2, 2022
It's very easy.
 

IBM Case Foundation Cons review quotes

Solution4311 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Mar 20, 2018
​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​
reviewer1127112 - PeerSpot reviewer
Business Solution Architect at a tech services company with 51-200 employees
Oct 30, 2019
The service as it currently stands is out-of-date and lacks flexibility.
reviewer1237497 - PeerSpot reviewer
IBM Specialist at a tech services company with 51-200 employees
Dec 5, 2019
Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.
Learn what your peers think about IBM Case Foundation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer1253295 - PeerSpot reviewer
Senior Solutions Consultant at a tech services company with 201-500 employees
Dec 19, 2019
There are some features that could be enhanced like the document viewer
reviewer1266117 - PeerSpot reviewer
Senior Software Solutions Specialist at a tech services company with 1,001-5,000 employees
Jan 26, 2020
The interface needs to be more user-friendly.
PS
ECM BPM Senior Team Leader at a marketing services firm with 11-50 employees
Sep 27, 2020
Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow.
it_user1424256 - PeerSpot reviewer
IT Department Manager at a financial services firm with 1,001-5,000 employees
Oct 8, 2020
We are now using microservices but there are some areas where the coordination with FileNet is problematic.
it_user937176 - PeerSpot reviewer
Account Technology Specialist & Presales Consultant (Microsoft & IBM) at EBLA
Oct 14, 2020
90% of the feedback we receive states that the UI is not very user-friendly.
Tomislav Crnosija - PeerSpot reviewer
Senior Solution Architect at a tech services company with 10,001+ employees
Apr 5, 2022
The solution can be quite expensive.
SaidGaga - PeerSpot reviewer
Self employed ECM BPM Senior Consultant - Project Manager at Gacosi
Aug 2, 2022
The cloud version could use more stability.