The solution is simple to use. We use JIRA Portfolio with Azure Logic Apps, and it is easy to integrate them.
Senior Project Assistant at Nexton
Easy to use, but should provide a monitoring interface for customers
Pros and Cons
- "The solution is simple to use."
- "The solution should provide a monitoring interface for the customers to have more information about the issues."
What is most valuable?
What needs improvement?
The solution should provide a monitoring interface for the customers to have more information about the issues. We cannot receive the information by mail. We can use the tool to share reports, but it should also have a space for customers to add comments. JIRA should provide more online video resources explaining how to use the solution.
For how long have I used the solution?
I have been using JIRA Portfolio for one year.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
Buyer's Guide
JIRA Portfolio
April 2025

Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What other advice do I have?
Overall, I rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 7, 2024
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Director of Product at Indian Institute of Management Bangalore
Helps in agile planning and tracks project with easy deployment
Pros and Cons
- "JIRA has helped us reduce the rate of unseen or undetectable issues in the future. It has also helped us understand the demand overload across the defense team, including capacity and availability, and how we can leverage different teams to ensure overall success."
What is our primary use case?
We use the solution for large-scale agile planning in our organization and ensure that every project aspect is properly accounted for, like individual products, logged correctly, and progress tracked through the portfolio dashboard. The scenario planning feature impacted your strategic decision-making.
I use this data for resource allocation, called corrective measures or actions where you can take corrective measures beyond reporting. I also use this for backlog grooming and tracking progress.
How has it helped my organization?
Team collaboration has been enhanced because JIRA provides a comprehensive overview of key initiatives and their respective stages. This facilitates a better understanding of the progress of tasks, whether independent teams or specific individuals are working on them. Our integration with Slack allows seamless communication, enabling us to create tickets directly from Slack, which is synced with JIRA. This feature is highly convenient for fostering collaboration across our organization's product, technology, QA, and other teams.
What is most valuable?
JIRA has helped us reduce the rate of unseen or undetectable issues in the future. It has also helped us understand the demand overload across the defense team, including capacity and availability, and how we can leverage different teams to ensure overall success.
What needs improvement?
From a usability standpoint, JIRA doesn't work properly with excessive information on the dashboard. It would be beneficial if the product team could modernize or customize the dashboard to tailor it to individual users' needs. For instance, I might only require a few key metrics on my dashboard, whereas another user might need a different information set. Introducing modularity in how information is displayed or communicated to the end user could simplify the user experience and improve overall usability.
For how long have I used the solution?
I have been using JIRA Portfolio for seven years. We are using the latest version of the solution.
What do I think about the scalability of the solution?
250 users are using this solution.
Which solution did I use previously and why did I switch?
I did work with Monday.com. It was a disaster to manage across teams, particularly with updates from individual teams.
How was the initial setup?
The deployment is easy and takes a week to complete. There haven't been any major challenges with our IT team's new upgrade version of JIRA. As end users, we haven't encountered any challenges either. Two or three people are required for the deployment.
What about the implementation team?
Deployment was handled solely by our internal IT team. We did not engage any third-party assistance. Initially, we actively participated in defining our desired user experience during the deployment phase, mainly focusing on aspects such as access, SSO integration, and other functionalities. Beyond that, it was easy.
What other advice do I have?
The scenario planning feature in JIRA does have a direct impact on meeting system requirements. It assists in identifying future quarterly planning initiatives, aiding in prioritizing customer-focused tasks. This functionality consolidates numerous initiatives, helping teams pinpoint the most relevant ones to achieve specific goals.
JIRA isn't a new framework. With multiple teams involved, including product development, finance, security, data privacy, and more, the goal is to facilitate collaboration and provide end-to-end visibility, enabling intervention whenever necessary. Collaboration and visibility are key areas of focus when developing products like JIRA. Additionally, other products, such as Monday.com, offer similar functionalities, and the adoption rate in the market depends on which product effectively meets these evolving needs.
I recommend the solution.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
JIRA Portfolio
April 2025

Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,604 professionals have used our research since 2012.
Pre-Sales Solution Engineer at Amrut software pvt ltd
An exceptionally stable tool for portfolio and project management requiring an easy setup phase
Pros and Cons
- "In general, the valuable features of the tool are its capabilities concerning dependency reports and task status."
- "The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA."
What is our primary use case?
JIRA Portfolio gets used by my company's customers for its capabilities, like portfolio management, project management, and generating high-level project reviews for their CXOs.
What is most valuable?
The most valuable features of the solution for my customers are the product's ability to generate dependency reports and provide the basic view where they evaluate the task status, like to which team it got assigned with respect to certain versions and how they are placed.
In general, the valuable features of the tool are its capabilities concerning dependency reports and task status.
What needs improvement?
The team-centric view is slightly weaker in JIRA compared to its competitors, especially considering how I can evaluate how each resource has been placed, not just in one project but across JIRA. JIRA fails to showcase particular information missing, including how resources are placed and the capacity in the coming weeks or in a particular time zone.
The product's scalability should be improved in the future. The big setback when I look at JIRA Portfolio is that though we provide multiple kinds of templates, like JWM or JSM, in place, JIRA doesn't give you an option where you can play with multiple kinds of project methodologies. If you look at the bigger picture, Atlassian gives you a box mechanism where it has an approach where it provides lean, LeSS, and waterfall as well, and that particular flavor is missing in JIRA Portfolio.
For how long have I used the solution?
I have been using JIRA Portfolio for the last four years. My company has a partnership with Atlassian. My company is a platinum partner of Atlassian in India. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution since I haven't faced any issues. Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
My customers are mostly enterprise-sized businesses. My company does serve medium segment clients as well. With respect to JIRA Portfolio, we get many queries from enterprise customers.
How are customer service and support?
The delay in response from the solution's technical support causes us to beat around the bush to identify the exact issue. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
On a scale of one to ten, where one is difficult and ten is easy, I rate the initial setup an eight or nine since it is not that difficult. We can do a little bit of customization, and configuration is pretty much straightforward.
The solution is deployed on Atlassian Cloud.
The time taken for deployment depends upon the configuration of JIRA Portfolio and what its users do with it. Depending on what the customers want from the tool, it may take a day to a week.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a six. The product is slightly on the inexpensive front considering its competitive feature at the pricing point it offers.
What other advice do I have?
If an organization requires just the reporting or portfolio view at a high level and is majorly operating on the agile front, JIRA Portfolio is the right product for them. If a company has multiple project methodologies and wants something beyond just a Gantt view in BigPicture might be the right choice.
Overall, I rate the solution an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Process Method and Tool Developer at a transportation company with 10,001+ employees
We no longer have to reconcile data or deal with differences in multiple sources
Pros and Cons
- "The product's centralized database creates a single source of data for working groups so no data needs to be reconciled."
- "The product could do with more flexible reporting."
What is our primary use case?
Our primary use for this solution is issue tracking and planning.
How has it helped my organization?
This product has helped our organization by allowing us to stop using Excel. We now have one team source as a centralized database. We no longer have to reconcile data or deal with differences in multiple sources.
What is most valuable?
The best feature for us is that it is a centralized database. Everyone has access to it. It is a single source of tools. We no longer have to clumsily copy and reconcile Excel spreadsheets.
What needs improvement?
Generally, I'm a happy customer when it comes to this product. The product's speed could be improved. However, there is really no software that can ever be fast enough. I would like to see more flexible reporting and the ability to customize reports. If the pricing could be reconsidered by the company, that would be helpful to all users and organizations using the product.
On a scale of one to ten, one being the worst and ten being the best, I would rate JIRA Portfolio as an eight. That is based on German skepticism. To be a ten is not even being a silver bullet, it's being a gold bullet. Very rare if it even exists. The only product I use that is a ten is TeX (or LaTeX). It is public domain software, 30 years old, absolutely stable, it never crashes, it uses a minimum amount of resources because it has no GUI. That is as close to perfect as a product can be.
For how long have I used the solution?
We have been working with this solution for about twelve years
What do I think about the stability of the solution?
The product is very stable.
What do I think about the scalability of the solution?
The potential for scaling the product is really good. The only real limitation is the pricing. The more you want to use, the more you have to pay, and the price increases over time.
We now have more than a thousand people in IT. Our company is around 130,000 people.
How are customer service and technical support?
Personally, I have never had any problems with the product so I am not familiar with the technical support.
Which solution did I use previously and why did I switch?
We previously used Excel, which is not a solution. We were a new company at the time and it was easy enough to manage through Excel. When our needs grew and it was impossible to use Excel, we changed to JIRA as a robust solution which we could use globally in our company.
How was the initial setup?
The IT department in our company did the installation and set the database up for us so I had no real involvement in the setup.
What about the implementation team?
We did not use consultants or a vendor team. We have a large in-house IT staff that did the deployment.
What's my experience with pricing, setup cost, and licensing?
JIRA was inexpensive in the beginning when we first took the solution on. After we bought it, the prices went up. Scaling it as our company grew was a little like making purchases from a drug dealer: once you are hooked you pay whatever you have to. Atlassian is not the only company to raise their prices over time, so it is understandable. But it is much more expensive for us now.
What other advice do I have?
I like JIRA portfolio the most out of any tool I use for my job. It is my most favorite tool. It was easy to get used to using it and I highly recommend it. Personally, I say: use it. Go for it. Don't bother using other tools.
Realistically, it is good to look at the other options in the marketplace. There are many companies around offering add-ons, plug-ins, and applications that are quite good.
The biggest lesson I have learned in using JIRA is that you should not start with Excel. It is a good idea to evaluate your business plan and look forward to growth by choosing the right solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BA Manager at a tech vendor with 10,001+ employees
A user-friendly solution that has good reporting and can be used for project management and delivery
Pros and Cons
- "The solution has good reporting and is very user-friendly."
- "It would be really nice if the solution provided a heads-up every time they enhance something or add new features."
What is our primary use case?
We use JIRA Portfolio for project management and delivery. We follow a Kanban board for new tasks, schedules, releases, bugs, and enhancements. Every new project is onboarded on JIRA Portfolio.
What is most valuable?
JIRA Portfolio is easy-to-use and has a lot of data we can track easily. The solution has good reporting and is very user-friendly. The developers can pick it up easily, and the solution's collaboration is very nice. It helps resolve a lot of collaboration issues, requirement issues, and also the metrics part. We can track the metrics straightforwardly and then see where we stand and what needs to be done.
What needs improvement?
It would be really nice if the solution provided a heads-up every time they enhance something or add new features. Recently, we had an issue because they changed the structure of using demo accounts. We didn't have any heads up and were struggling with what to do and how to go about it. We had to reach out to a lot of people, ask if they were also facing the same issue, and then we finally had to figure it out ourselves.
JIRA Portfolio is an amazing tool, but it would be much simpler if it provided a heads-up about how to go about new changes beforehand. The documentation for these changes is available online, but it's too much. If the solution comes up with a change, it should only provide information for that particular change. Otherwise, we'll have to spend a lot of time looking into a lot of documentation.
For how long have I used the solution?
I have been working with JIRA Portfolio for four years on a continuous basis.
What do I think about the stability of the solution?
JIRA Portfolio is a stable solution. We've not come across bugs in the solution.
What do I think about the scalability of the solution?
JIRA Portfolio is a scalable solution with no storage, user, or project issues. Around 18 users are using the solution in our organization.
How are customer service and support?
Initially, when we had to configure the solution, we contacted its technical support team, which is well organized.
Which solution did I use previously and why did I switch?
Before JIRA Portfolio, we used Microsoft Project, which was messy and painful with its Excel sheets.
How was the initial setup?
The best thing about JIRO Portfolio is that its initial setup is very easy. You can start a Kanban board in a couple of minutes and then start communicating and adding users.
What was our ROI?
Our organization has seen a return on investment with JIRA Portfolio regarding the ease and the issues in managing the project or program, collaborative and documentation issues, and requirement issues. With JIRA Portfolio, there's improvement in the processes, the execution, and the delivery time.
What other advice do I have?
We use a cloud version of the JIRA Portfolio.
My suggestion would be to come up with a customization plan or a business case regarding what you need for a particular project and what is possible and what is not possible with JIRA Portfolio. Then, present that business case to the technical team to avoid issues later.
I've seen scenarios where we didn't put forth a particular question and had to reconfigure and move everything to a new project. It's best to understand the project requirements and then configure accordingly to avoid such a situation.
Overall, I rate JIRA Portfolio a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Agile Coach/Delivery Manager at Accenture
Feature rich, beneficial customization, and plenty of plugins available
Pros and Cons
- "The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin."
- "The interface JIRA Portfolio could improve."
What is our primary use case?
We are using JIRA Portfolio life cycle management.
The solution can be deployed on the cloud and on-premise. However, most clients choose cloud deployment. Not all of our clients have their own database.
What is most valuable?
The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin.
What needs improvement?
The interface JIRA Portfolio could improve.
For how long have I used the solution?
I have used JIRA Portfolio within the last 12 months.
What do I think about the stability of the solution?
I have not faced any challenges with the stability of the solution.
I rate the stability of the JIRA Portfolio a six out of ten.
What do I think about the scalability of the solution?
The scalability should improve in JIRA Portfolio.
I rate the scalability of JIRA Portfolio a seven out of ten.
How are customer service and support?
Sometimes there are difficulties receiving support from the vendor. They do not answer immediately.
I rate the support from JIRA Portfolio five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of the cloud deployment is simple. The solution has over 2,000 plugins and research is needed to determine which one is the best to use and implement.
The cloud deployment takes a few clicks from the mouse to finish. It can be done quickly.
The solution should be overall more user-friendly.
What's my experience with pricing, setup cost, and licensing?
There are free plugins available, but most of them are at an additional cost. Additionally, other services are an extra cost.
What other advice do I have?
This is a great tool for life cycle management.
I rate JIRA Portfolio an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior IT Project Manager at Avantica
Excellent performance with elastic memory
Pros and Cons
- "Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company."
- "An improvement would be if Portfolio were integrated with Office 365."
What is our primary use case?
I mainly use Portfolio for integrating systems, such as web pages for different brands. We also use it for loyalty and analytics applications.
How has it helped my organization?
Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company.
What is most valuable?
Portfolio's best features are performance and elastic memory.
What needs improvement?
An improvement would be if Portfolio were integrated with Office 365. Also, Portfolio's portfolio management is complicated because you need different components or apps to see specific portfolios.
For how long have I used the solution?
I've been using Portfolio for three years.
What do I think about the stability of the solution?
Portfolio's stability is good.
What do I think about the scalability of the solution?
Portfolio is scalable for some things, but it's more difficult if you need to scale a whole company in other levels.
How are customer service and support?
JIRA's technical support is very good - when I have a question or a problem, they give us the solution immediately.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was easy, and deployment took a couple of months.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
Portfolio is well-priced - a license for ten users costs $100 or $150 a month. There are no additional fees to pay.
What other advice do I have?
Portfolio is user-friendly, and the escalation in the organization is faster and better. I would rate it as ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at Yushu
Useful for project management, especially when we have agile projects
Pros and Cons
- "It is a good scalable solution that I have used for small projects and reasonably large projects."
- "As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required."
What is our primary use case?
I use the solution in my company for project management, especially when we have agile projects. My company has used the tool for planning, tracking, and action.
What needs improvement?
I have had little exposure to the tool, so I cannot speak about what needs improvement. I have used the product on a very minimal basis.
As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required.
For how long have I used the solution?
I have experience with JIRA Portfolio. I have not used it very actively. I use the tool on and off.
What do I think about the stability of the solution?
Based on my limited exposure to the product, I rate the tool's stability an eight out of ten. I haven't faced any problems with the product's stability.
What do I think about the scalability of the solution?
It is a good scalable solution that I have used for small projects and reasonably large projects.
In my organization, there are teams consisting of 15 to 20 members who use the product.
Which solution did I use previously and why did I switch?
I have not used any other solutions in the past for purposes similar to what I currently use JIRA Portfolio for in my company.
How was the initial setup?
The product's initial setup phase was pretty okay, so it was not too bad.
What other advice do I have?
In terms of the product's ability to improve the productivity of teams in our company, I would say that we have found it useful when we have to deal with projects, specifically agile projects, where it served to be very useful because it was directly applicable for planning and tracking.
I recommend the product to those who plan to use it since it is a useful solution. For my company's work, the solution had all the features we wanted, which is why we were happy with it.
The benefits associated with the use of JIRA Portfolio revolves around the fact that it is a good project management tool for our company, as it was helpful in managing our project activities.
I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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