We use the tool to track issues and develop pipelines. We also use it for versatile projects in the IT department. It helps to track KPIs, present progress to the business with dashboards, and complete the QA team's plans.
Business Analyst at Infor
Helps to track issues and develop pipelines
Pros and Cons
- "What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status."
- "When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution."
What is our primary use case?
What is most valuable?
What I like about the product is its extensive features, particularly the wide set of attributes for tracking issues. Jira Portfolio allows us to track not only the overall project but also specific components within it. This is beneficial for all stakeholders, including developers and business owners. For example, business stakeholders can track all issues, regardless of status.
What needs improvement?
When using a scrum board, it only shows the current or open sprint. However, we also need to see past and future sprints, which is important for planning the next sprint. To solve this, we tried using a Kanban board instead, but since we follow the Scrum methodology, it's not the ideal solution.
For how long have I used the solution?
I have been using the product for one and a half years.
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What do I think about the stability of the solution?
I haven't encountered any system issues myself. During my time with the company, we've had at least one upgrade of Jira Portfolio.
What do I think about the scalability of the solution?
My company has around 30-50 users for Jira Portfolio. We have around 100 licenses.
How are customer service and support?
The solution's support is good.
What other advice do I have?
We know about Jira Portfolio's work and capacity planning features. However, we do not use them. Instead, we use KPIs relevant to our business. I rate the overall solution as nine out of ten.
I would recommend the product for IT project teams because of its stability and wide range of functionalities. Although we don't use the capacity plan feature, I recommend it. It's very useful for various purposes.
We have integrated the tool with Lucidchart and Power BI. It has add-on functionality.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Software Integration Engineer at Thales
Provides the most functions and very efficient for internal communication
Pros and Cons
- "The workflow and bucket features are most helpful."
- "Learning JIRA is not so easy. There is a learning curve."
What is our primary use case?
Everyone mentions tasks using JIRA. It is used for various everyday tasks, including dashboards, sprints, backlogs, and workloads.
How has it helped my organization?
It has been very efficient for internal communication and managing different data and work projects. It tracks the progress, the development, and more.
It is one of the important tools and one can easily maintain and manage the tasks in JIRA.
What is most valuable?
The workflow and bucket features are most helpful. We never have code changes without a linked JIRA case. Code changes are linked to JIRA, and you can see the code changes within Jira.
The roadmap in our capacity planning features impacted the project management. We're transitioning from Bitbucket to GitLab and JIRA, which are linked to GitLab. This change is necessary due to this transition.
The focus will be on commits. The focus will be on checking the message, confirming drastic data as a prefix. If not, then the commit will be rejected.
What needs improvement?
The products are getting bigger. So, learning JIRA is not so easy. There is a learning curve.
It is not easy to understand all the workflows.
For how long have I used the solution?
I have been using it for seven years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. Sometimes, if you have a version change, even if you follow the process of "open," "in progress," "in review," "progress class," then "closed branch," and finally "close Jira," you might only change one line of code. But you still have to go through the internal process. It's modified coaching. It still goes over the entire process in ten minutes.
What do I think about the scalability of the solution?
There are around 500 end users in the company.
How are customer service and support?
The customer service and support are good.
How was the initial setup?
We have a standalone team for the setup.
What was our ROI?
It provides the most functions and is very agile, lean scrum.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
I would recommend JIRA. It is based on Agile only. So if you want to learn JIRA, you first learn Agile office knowledge or cloud or function, something like this. Then you can understand JIRA too.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
JIRA Portfolio
September 2025

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868,787 professionals have used our research since 2012.
Senior Project Assistant at Nexton
Easy to use, but should provide a monitoring interface for customers
Pros and Cons
- "The solution is simple to use."
- "The solution should provide a monitoring interface for the customers to have more information about the issues."
What is most valuable?
The solution is simple to use. We use JIRA Portfolio with Azure Logic Apps, and it is easy to integrate them.
What needs improvement?
The solution should provide a monitoring interface for the customers to have more information about the issues. We cannot receive the information by mail. We can use the tool to share reports, but it should also have a space for customers to add comments. JIRA should provide more online video resources explaining how to use the solution.
For how long have I used the solution?
I have been using JIRA Portfolio for one year.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Sales Manager at ESDS Software Solution Pvt Ltd.
Efficient for project management and easy to use tool
Pros and Cons
- "Managing product development and managing inter-team communications are also valuable features."
What is our primary use case?
The primary use case is project management.
What is most valuable?
The entire features that are required for managing the product's communication between the team there are valuable. Managing product development and managing inter-team communications are also valuable features.
What needs improvement?
Maybe integration with other tools could be made easier.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
I would rate the stability a nine out of ten. There was no downtime, no issues.
What do I think about the scalability of the solution?
It is a scalable solution that's suited to our requirements for small teams. I'm not sure about larger teams. So, it's limited to whatever users it has. So that's suited to our requirements.
I would rate the scalability an eight out of ten, as far as my experience goes with the tool, but I haven't used it on a larger scale.
How are customer service and support?
I never needed any support. I'm a primary or maybe average user, so nothing extensively that I've used. So I have never needed any support.
How was the initial setup?
It was absolutely easy to set up and work with Jira, so that was absolutely easy.
What about the implementation team?
Jira is a SaaS solution, so there is nothing to be deployed. It's an on-cloud solution.
What's my experience with pricing, setup cost, and licensing?
Currently, I use the free version for personal use.
Which other solutions did I evaluate?
I find it simple compared to Azure DevOps. Comparing both Azure DevOps and Jira, then Jira is simpler compared to DevOps.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. It is a good tool and easy to use. It is very easy to start using the tool. It is very easy to understand and use the tool.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Agile Coach/Delivery Manager at Accenture
Feature rich, beneficial customization, and plenty of plugins available
Pros and Cons
- "The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin."
- "The interface JIRA Portfolio could improve."
What is our primary use case?
We are using JIRA Portfolio life cycle management.
The solution can be deployed on the cloud and on-premise. However, most clients choose cloud deployment. Not all of our clients have their own database.
What is most valuable?
The most valuable feature of the JIRA Portfolio is for managing teams of 10 or more. It can track the program level and portfolio. There are plenty of beneficial features, such as the hierarchy-level view, customization, and structure plugin.
What needs improvement?
The interface JIRA Portfolio could improve.
For how long have I used the solution?
I have used JIRA Portfolio within the last 12 months.
What do I think about the stability of the solution?
I have not faced any challenges with the stability of the solution.
I rate the stability of the JIRA Portfolio a six out of ten.
What do I think about the scalability of the solution?
The scalability should improve in JIRA Portfolio.
I rate the scalability of JIRA Portfolio a seven out of ten.
How are customer service and support?
Sometimes there are difficulties receiving support from the vendor. They do not answer immediately.
I rate the support from JIRA Portfolio five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of the cloud deployment is simple. The solution has over 2,000 plugins and research is needed to determine which one is the best to use and implement.
The cloud deployment takes a few clicks from the mouse to finish. It can be done quickly.
The solution should be overall more user-friendly.
What's my experience with pricing, setup cost, and licensing?
There are free plugins available, but most of them are at an additional cost. Additionally, other services are an extra cost.
What other advice do I have?
This is a great tool for life cycle management.
I rate JIRA Portfolio an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Senior R&D Engineer at Vanderlande
A solution that anyone can navigate through with ease
Pros and Cons
- "The workflows are the most valuable feature of the solution, whether for tasks, bugs, or chain requests from the site. I also like the solution's GUI, which is easy to navigate for everyone."
- "I think the solution can improve in graphs and the analysis part."
What is our primary use case?
We use JIRA Portfolio to implement the scaled agile methodology and conduct retrospectives. It's also used by us for writing bugs and managing our daily structure.
What is most valuable?
The workflows are the most valuable feature of the solution, whether for tasks, bugs, or chain requests from the site. I also like the solution's GUI, which is easy to navigate for everyone.
What needs improvement?
I think the solution can improve in graphs and the analysis part.
Considering what I would like to see in the solution that could simplify my life, I would like to mention Miro. Currently, we have to visit Miro specifically to carry out PI planning.
For how long have I used the solution?
I use the cloud version of JIRA daily for the standards and traceability of defects coming from a point. I am unsure whether I am using JIRA Align or JIRA Portfolio. However, I think it is JIRA Portfolio because it has everything developed adequately for dev track, dev caller, and dev dash. Also, it has everything JIRA provides.
I think I have been using JIRA for three years. Also, I'm not sure about the version of JIRA that we are using in our organization. Since I work for a very big company in the Netherlands, the company manages all the tooling-related matters. So, only the testers and developers have access to the version information.
I am a customer of JIRA Platform.
What other advice do I have?
The integration platform for the tooling now available is very easy to use, requiring no expertise in computer science engineering or any such related fields. Simply select the desired options from the provider's interface and use the tool without the need for explicit configuration. For these reasons, I rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal IT Architect at a manufacturing company with 10,001+ employees
Reliable, good for tracking, and expandable
Pros and Cons
- "The solution is stable and reliable."
- "The integration needs to be done with different tools."
What is our primary use case?
We use the solution for tracking stories or issues. Developers create tickets, and project managers track everything using Jira.
What is most valuable?
We can track the open stories or open issues that are there. That's the most valuable feature that I find.
The solution is stable and reliable.
It's scalable and allows for various configurations.
What needs improvement?
I don't have much exposure to it. We use the tool to a minimum amount.
The integration needs to be done with different tools. In terms of email functionality, if we have an email, it would be helpful to provide the status updates or notes directly configured via email.
For how long have I used the solution?
I've used the solution for a couple of years.
What do I think about the stability of the solution?
It's a stable solution. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
It is scalable. It's used with multiple tools as well, so we can do various configurations if we need to.
The developers use it. We have about 2,000 or more users that use it within the company.
How are customer service and support?
I've never dealt with technical support. I cannot speak to how helpful or responsive they would be.
How was the initial setup?
The initial setup was handled by somebody else. I can't speak to how easy or difficult the process was.
I'm not sure how many people are maintaining the product.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the pricing or licensing aspects of the solution.
What other advice do I have?
This is a good solution overall.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at Yushu
Useful for project management, especially when we have agile projects
Pros and Cons
- "It is a good scalable solution that I have used for small projects and reasonably large projects."
- "As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required."
What is our primary use case?
I use the solution in my company for project management, especially when we have agile projects. My company has used the tool for planning, tracking, and action.
What needs improvement?
I have had little exposure to the tool, so I cannot speak about what needs improvement. I have used the product on a very minimal basis.
As there are no perfect solutions and considering that I rate JIRA Portfolio's stability an eight out of ten, I feel it is an area with certain shortcomings where improvements are required.
For how long have I used the solution?
I have experience with JIRA Portfolio. I have not used it very actively. I use the tool on and off.
What do I think about the stability of the solution?
Based on my limited exposure to the product, I rate the tool's stability an eight out of ten. I haven't faced any problems with the product's stability.
What do I think about the scalability of the solution?
It is a good scalable solution that I have used for small projects and reasonably large projects.
In my organization, there are teams consisting of 15 to 20 members who use the product.
Which solution did I use previously and why did I switch?
I have not used any other solutions in the past for purposes similar to what I currently use JIRA Portfolio for in my company.
How was the initial setup?
The product's initial setup phase was pretty okay, so it was not too bad.
What other advice do I have?
In terms of the product's ability to improve the productivity of teams in our company, I would say that we have found it useful when we have to deal with projects, specifically agile projects, where it served to be very useful because it was directly applicable for planning and tracking.
I recommend the product to those who plan to use it since it is a useful solution. For my company's work, the solution had all the features we wanted, which is why we were happy with it.
The benefits associated with the use of JIRA Portfolio revolves around the fact that it is a good project management tool for our company, as it was helpful in managing our project activities.
I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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