Try our new research platform with insights from 80,000+ expert users
Business analyst
Real User
The Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts
Pros and Cons
  • "Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts."
  • "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."

What is our primary use case?

We use Jira to manage the software development lifecycle. We create a project in Jira and capture the requirements at various levels, including epics, features, objectives, stories, defects, etc. One hierarchy can have multiple levels that can be linked, so requirements are more traceable.

What is most valuable?

Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts. 

What needs improvement?

Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights. 

I would also like if Jira had a centralized space for accessing project-specific documents. Furthermore, they could enhance the graphs and charts to make them more presentable.

For how long have I used the solution?

We've been using Jira for around nine years.

Buyer's Guide
JIRA Portfolio
September 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

Jira's code is excellent. I can quite export using Jira and smoothly use any of its features or link it with other tools to build a chart. I often use Confluence to depict our team's progress on a project. 

What do I think about the scalability of the solution?

Scalability is one of Jira's main advantages. When demand increases and an organization needs more space, Jira can support it. It provides several add-ons and connectors to link to Jira with other tools like Confluence, Excel, or various other options. We have more than 1,000 people using it.

How are customer service and support?

I have never had issues using Jira, so I've never contacted support. 

How was the initial setup?

Setting up Jira is straightforward. 

What's my experience with pricing, setup cost, and licensing?

I believe we pay a monthly license for Jira, but I don't know the precise cost. I think it's dependent on how much space the organization uses. The vendor may offer a range of pricing options based on the organization's requirements. 

Which other solutions did I evaluate?

Jira is the standard across the globe. This is the market leader for maintaining or managing software development, and it has cost advantages over other available tools. 

What other advice do I have?

I rate Jira Portfolio nine out of 10. Jira is the best tool in the market, but it still has room for improvement. At the same time, it's pretty easy to understand. There is a lot of documentation and videos online, so anyone can quickly learn various features.  

I recommend Jira Portfolio for big organizations that want to maintain the software requirements. Jira's cost may be too high for smaller organizations, but several cheaper options are available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
PankajKumar12 - PeerSpot reviewer
Data Engineer at a media company with 10,001+ employees
Real User
Reliable with great features and helpful technical support
Pros and Cons
  • "The initial setup is simple."
  • "If you want to generate a report for individual usage, it's difficult."

What is most valuable?

The initial setup is simple. 

It is very scalable.

The product offers good stability.

Jira has many features that companies can explore to see which ones are best for them and their internal needs. 

Technical support has been good so far.

What needs improvement?

I haven't seen many drawbacks on the Jira side. 

If you want to generate a report for individual usage, it's difficult. The reporting can be improved.

For how long have I used the solution?

I've been using the solution for almost two years. 

What do I think about the stability of the solution?

Its stability is great. We don't deal with bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

The product can scale if you need it to as a company.

How are customer service and support?

We are satisfied with the technical support. Overall, I find them to be quite helpful. They are good.

How was the initial setup?

The implementation is straightforward and simple. It's not difficult at all.

If you have a cloud-based solution, you only require four or five staff members to maintain the product.

What about the implementation team?

We had the assistance of an integrator when we set up the solution initially.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. Everything is included in that price. There aren't extra add-on fees to take into consideration. 

What other advice do I have?

We are a customer and an end-user.

I'm using the latest version of the solution. 

I would recommend the product. Companies can use it without having to worry about any hiccups. 

I'd rate the product as a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
JIRA Portfolio
September 2025
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer2335953 - PeerSpot reviewer
Mechanical Engineer at a educational organization with 501-1,000 employees
Real User
Top 20
A collaborative tool that helps in product development
Pros and Cons
  • "I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely."
  • "We are based in India; I would like the product to integrate local pricing. We earn in rupees but spend in dollars. Its pricing could also be lowered."

What is our primary use case?

I primarily use the product to collaborate with the product and engineering teams. Depending on the product stage, I may draft or review the PRD, providing feedback for improvement. I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely. 

Before, I used Excel, but switching to this tool has been a significant improvement. It's much more collaborative and user-friendly. With many functions, entering and processing data is easier and faster. I can easily link documents to clients and perform tasks like inserting tables with simple commands, which helps speed up my work.

Jira Portfolio is part of our standard operating procedures to ensure product functions run seamlessly and smoothly. Providing people with sufficient tools to collaborate effectively is crucial to achieve this. Jira has become the go-to document processing tool for facilitating this collaboration and ensuring productivity. Every aspect of the product is critical for your workflow, whether gathering input from team members or seamlessly writing and managing documents.

What needs improvement?

We are based in India; I would like the product to integrate local pricing. We earn in rupees but spend in dollars. Its pricing could also be lowered. 

For how long have I used the solution?

I have been using the product for three and a half years. 

What do I think about the stability of the solution?

I haven't encountered any stability issues. 

How are customer service and support?

I haven't contacted the technical support team personally. 

How was the initial setup?

Jira Portfolio's deployment is easy. We started by signing up for the software's seven-day free trial using our credit card.  After the trial, we decided to opt for a paid plan based on the number of licenses we needed. As for any custom plans or requirements, we haven't reached that scale yet, but we know we can contact their team for further discussions when needed.

What other advice do I have?

Integrating Jira Portfolio with Slack, Camunda, and other tools is part of our standard operating procedure. It helps in coordination. However, I didn't handle the integration myself. Instead, I relied on a team of more experts about the product. 

Our team has worked with the product previously and didn't need to overcome learning curve challenges. 80 percent of my organization is well versed in it. They can help people who don't know the product. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ivonne Borloz - PeerSpot reviewer
Project Office Supervisor at PBS
Real User
Provides good resource management and great workflow functionalities
Pros and Cons
  • "Has many functionalities including good supervision and workflows."
  • "Requires some effort to insert functionalities and that could be simplified."

What is our primary use case?

We are currently testing this solution with our primary use case being to deal with certain types of projects such as Cascade and Agile, as well as others that involve moving to a ticketing service, basically everything related to project management. I'm a project office supervisor. We are users of Portfolio. 

What is most valuable?

I like this solution because it has many functionalities. I love the supervision and the workflows that we can use for making a flow inside Jira. I love too, that we can take control of GitHub as it relates to project flow. Portfolio provides a good service that gives control over ticketing and control over the versions of the product. It provides resource management related to our projects.

What needs improvement?

This solution requires some effort to insert functionalities from Tempo to the base of Jira. I think that could be simplified.

For how long have I used the solution?

I've been using this solution for three months. 

What do I think about the stability of the solution?

This is a solid solution and very stable. 

What do I think about the scalability of the solution?

Portfolio is very easy to scale. 

What's my experience with pricing, setup cost, and licensing?

For enterprise companies the licensing cost is fine. Those companies don't have budgetary issues. It's mid to smaller-size organizations like us that find this tool very expensive.

What other advice do I have?

If you have the budget, then Jira is the way to go. 

I rate this solution nine out of 10.  

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Engineering Manager at a computer software company with 501-1,000 employees
Real User
Stable solution with great integration with JIRA products
Pros and Cons
  • "Portfolio's best feature is integration with other JIRA products."
  • "In the next release, Portfolio should include more metrics and develop their portfolio planning."

What is our primary use case?

I use Portfolio for project planning.

What is most valuable?

Portfolio's best feature is integration with other JIRA products.

What needs improvement?

In the next release, Portfolio should include more metrics and develop their portfolio planning.

For how long have I used the solution?

I've been using Portfolio for several years.

What do I think about the stability of the solution?

We've had no issues with Portfolio's stability.

What do I think about the scalability of the solution?

Portfolio is scalable.

How are customer service and support?

I haven't used JIRA's technical support personally, but I've heard from others that it's good.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Portfolio is very expensive, costing on average $2000-3000 per user per month. 

What other advice do I have?

I would rate Portfolio eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AMITKUMAR26 - PeerSpot reviewer
Human Resources at CollegeDekho
Real User
Feature rich, high availability, and useful management
Pros and Cons
  • "The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers."
  • "JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."

What is our primary use case?

We are using JIRA Portfolio for business estimates and you can attract your product in a very well manner.

What is most valuable?

The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers.

What needs improvement?

JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools.

In a future release of JIRA Portfolio, they should add more general features to make it easier for project management.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately eight years.

What do I think about the stability of the solution?

JIRA Portfolio is a stable solution because it is on the cloud and it is one of the main reasons we chose it.

What do I think about the scalability of the solution?

The scalability of the JIRA Portfolio is good. If you want to add more users you will only need to purchase the ability to have more users.

We have approximately 50 people using its solution in my organization. The users consist of managers, field workers, operational managers, and other teams. Everyone from junior to senior level is using it.

How are customer service and support?

I have not needed to use the support.

How was the initial setup?

The initial setup of the JIRA Portfolio is in the medium range of difficulty. We needed some training to be provided to our teammates. However, after the training, we were more capable. Without the training, we could not access very much or assign any product.

The setup of the JIRA Portfolio is continuous, it has taken us eight years.

What's my experience with pricing, setup cost, and licensing?

We have a license to use JIRA Portfolio, we are not using the free version.

Which other solutions did I evaluate?

We needed complete visualization for our product which JIRA Portfolio was very capable of. As a product tracking tool, it was very good.

What other advice do I have?

Whether or not this solution will be a benefit to your project depends on a lot of factors, such as your requirement.

I rate JIRA Portfolio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior Application Development Specialist at Accenture
Real User
Reliable and customizable with responsive technical support
Pros and Cons
  • "Its stability is very reliable."
  • "It would be nice if it could provide an end-to-end solution for a project."

What is most valuable?

There are several features that I like. For example, the way we can categorize the statuses of our tasks is great. We can build any number of columns to show the different status of the progress status of our task.

It is customizable and offers great integration with other products, like HP or ASD portals or any other third-party portal. 

The solution can scale.

Its stability is very reliable.

Technical support is always responsive. 

What needs improvement?

I don't much have developer insight into the Jira tool, however, it would be nice if it could provide an end-to-end solution for a project. For example, I'm from the SAP field. In SAP, we have something called SAP Chart or Solution Manager, and there you can create tickets and you can monitor the progress. You can manage the end-to-end scenario from development to go-live. If those features could be incorporated into Jira, it'll be a full package.

For how long have I used the solution?

I've been using the solution for three or four years at this point. 

What do I think about the stability of the solution?

The stability has been great overall. O haven't dealt with bugs or glitches. It doesn't crash. It's reliable. 

What do I think about the scalability of the solution?

We have found the scalability to be good. If you need to expand Jira, you can.

How are customer service and support?

Technical support has been pretty good. Whenever we face an issue, we have an email with an ID number was can share with the Jira support. Instantly we get an acknowledgment that the issue has been received and they're working on it. 

How was the initial setup?

I'm more of an end-user and therefore I was not involved in the initial setup.

What about the implementation team?

There were a few colleagues that handled the initial implementation. 

What's my experience with pricing, setup cost, and licensing?

I don't have any details in terms of licensing or costs. 

What other advice do I have?

I'm an end-user. I'm not overly technical. 

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assyr Carvalho Junior Carvalho Junior - PeerSpot reviewer
Solutions Architect Leader at e-Core
Reseller
Great management capabilities with good reliability and an easy initial setup
Pros and Cons
  • "We have found the solution to be stable."
  • "The HR aspect of the solution could be improved."

What is our primary use case?

With Jira software, I can implement DevOps. The Jira Software Management is a part of the ITSM, incident management, for the principal features of the software. It's basically used for DevOps and the ITSM.

What is most valuable?

I like the Jira Software Management. You can attend to many areas for the customer. For example, I can support IT as well as the financial areas. Jira Software Management is very important for the customers for this reason.

The initial setup process is simple. 

We have found the solution to be stable.

It is highly scalable due to the cloud.

Technical support has been great.

What needs improvement?

The HR aspect of the solution could be improved. 

For how long have I used the solution?

I've used the solution for one year. I started to work with Jira when I started with my organization.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Scaling is easy as the software work in the cloud. That makes it very simple to scale the software. It's no problem.

We have a lot of users on the solution currently. 

How are customer service and support?

Technical support is good. they have been helpful and responsive for the most part.

How would you rate customer service and support?

Positive

How was the initial setup?

We have found the implementation process to be simple and straightforward. the setup is not hard. I'd rate it a four out of five for ease of use.

The deployment takes about two months. Of course, it depends on the customer and varies a bit. 

What's my experience with pricing, setup cost, and licensing?

I do not have any knowledge of the licensing cost.

What other advice do I have?

We are just customers. We don't have a business relationship with Jira.

It's important to know about the database. It is important to know about databases for implementing Jira Software Management.

I'd rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user