JIRA Portfolio is one of the best tools for storage management. We use it in our data center.
Lead Product Manager at a tech vendor with 5,001-10,000 employees
Beneficial customization and project management capabilities
Pros and Cons
- "The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability."
- "JIRA Portfolio is one of the best tools for storage management."
- "We are using the on-premise deployment, but it is slower and not as easy to manage as the cloud version."
- "We are using the on-premise deployment, but it is slower and not as easy to manage as the cloud version."
What is our primary use case?
What is most valuable?
The valuable features of the JIRA Portfolio are the customization it provides which is very useful and the Agile project management capability.
What needs improvement?
We are using the on-premise deployment, but it is slower and not as easy to manage as the cloud version.
For how long have I used the solution?
I have been using JIRA Portfolio for approximately seven years.
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JIRA Portfolio
April 2026
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What do I think about the stability of the solution?
JIRA Portfolio is stable. Initially, there were hiccups, but more or less they were stabilized later. Within the initial six months, we saw that there was some performance challenges or stability problem, but I'm not seeing any stability issues at this time. It's a great tool from that perspective.
What do I think about the scalability of the solution?
JIRA Portfolio is scalable to a large extent because for an organization like ours, we have data that is approximately 10 years old and we migrated everything to this tool and it was able to handle all that data.
We have approximately 3,000 users using the solution.
How was the initial setup?
JIRA Portfolio's initial setup has a learning curve, but once you start using the tool, it becomes simpler in the way it is managed.
What about the implementation team?
We have a team of approximately 10 who handle the maintenance and support of Jira Portfolio.
What other advice do I have?
The initial learning curve should be faster and there should be quick start videos because sometimes the new users become confused. When we compare feature to feature with the tool they need some training. If we have some training while we are deploying it, it will help in the long term and remove any confusion.
I rate JIRA Portfolio a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Human Resources at CollegeDekho
Feature rich, high availability, and useful management
Pros and Cons
- "The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers."
- "The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse."
- "JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."
- "JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."
What is our primary use case?
We are using JIRA Portfolio for business estimates and you can attract your product in a very well manner.
What is most valuable?
The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers.
What needs improvement?
JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools.
In a future release of JIRA Portfolio, they should add more general features to make it easier for project management.
For how long have I used the solution?
I have been using JIRA Portfolio for approximately eight years.
What do I think about the stability of the solution?
JIRA Portfolio is a stable solution because it is on the cloud and it is one of the main reasons we chose it.
What do I think about the scalability of the solution?
The scalability of the JIRA Portfolio is good. If you want to add more users you will only need to purchase the ability to have more users.
We have approximately 50 people using its solution in my organization. The users consist of managers, field workers, operational managers, and other teams. Everyone from junior to senior level is using it.
How are customer service and support?
I have not needed to use the support.
How was the initial setup?
The initial setup of the JIRA Portfolio is in the medium range of difficulty. We needed some training to be provided to our teammates. However, after the training, we were more capable. Without the training, we could not access very much or assign any product.
The setup of the JIRA Portfolio is continuous, it has taken us eight years.
What's my experience with pricing, setup cost, and licensing?
We have a license to use JIRA Portfolio, we are not using the free version.
Which other solutions did I evaluate?
We needed complete visualization for our product which JIRA Portfolio was very capable of. As a product tracking tool, it was very good.
What other advice do I have?
Whether or not this solution will be a benefit to your project depends on a lot of factors, such as your requirement.
I rate JIRA Portfolio a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
JIRA Portfolio
April 2026
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.
IT Coordinator at Claro Brasil
User-friendly and customer-centric
Pros and Cons
- "Portfolio's most valuable features are that it's user-friendly and customer-centric."
- "Portfolio's most valuable features are that it's user-friendly and customer-centric."
- "Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support."
- "Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support."
What is our primary use case?
JIRA Portfolio is used by our product teams to collaborate on projects,
What is most valuable?
Portfolio's most valuable features are that it's user-friendly and customer-centric.
What needs improvement?
The price could be improved.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
Portfolio is stable.
What do I think about the scalability of the solution?
Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support.
How was the initial setup?
The initial setup was difficult because we had issues getting a direct channel. It took around two to three months to deploy.
What about the implementation team?
We used an in-house team to implement.
What other advice do I have?
I would give Portfolio a rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
The Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts
Pros and Cons
- "Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts."
- "Jira is the standard across the globe; this is the market leader for maintaining or managing software development, and it has cost advantages over other available tools."
- "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."
- "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project."
What is our primary use case?
We use Jira to manage the software development lifecycle. We create a project in Jira and capture the requirements at various levels, including epics, features, objectives, stories, defects, etc. One hierarchy can have multiple levels that can be linked, so requirements are more traceable.
What is most valuable?
Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts.
What needs improvement?
Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights.
I would also like if Jira had a centralized space for accessing project-specific documents. Furthermore, they could enhance the graphs and charts to make them more presentable.
For how long have I used the solution?
We've been using Jira for around nine years.
What do I think about the stability of the solution?
Jira's code is excellent. I can quite export using Jira and smoothly use any of its features or link it with other tools to build a chart. I often use Confluence to depict our team's progress on a project.
What do I think about the scalability of the solution?
Scalability is one of Jira's main advantages. When demand increases and an organization needs more space, Jira can support it. It provides several add-ons and connectors to link to Jira with other tools like Confluence, Excel, or various other options. We have more than 1,000 people using it.
How are customer service and support?
I have never had issues using Jira, so I've never contacted support.
How was the initial setup?
Setting up Jira is straightforward.
What's my experience with pricing, setup cost, and licensing?
I believe we pay a monthly license for Jira, but I don't know the precise cost. I think it's dependent on how much space the organization uses. The vendor may offer a range of pricing options based on the organization's requirements.
Which other solutions did I evaluate?
Jira is the standard across the globe. This is the market leader for maintaining or managing software development, and it has cost advantages over other available tools.
What other advice do I have?
I rate Jira Portfolio nine out of 10. Jira is the best tool in the market, but it still has room for improvement. At the same time, it's pretty easy to understand. There is a lot of documentation and videos online, so anyone can quickly learn various features.
I recommend Jira Portfolio for big organizations that want to maintain the software requirements. Jira's cost may be too high for smaller organizations, but several cheaper options are available.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
CTO at a tech vendor with 11-50 employees
Provides good visibility into planned work and scheduled work
Pros and Cons
- "The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work."
- "The solution’s pricing could be reduced."
What is our primary use case?
We sometimes use JIRA Portfolio as an agile solution. Sometimes, we use it as a kanban solution. It was all dictated by the type of work that each team does.
What is most valuable?
The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work. As new work was identified, we could properly slot it in, schedule it, and manage it. This visibility helped us increase the confidence in delivery and launching and decreased the variance to the planned launch date.
What needs improvement?
The solution’s pricing could be reduced.
For how long have I used the solution?
I have been using JIRA Portfolio for 20 years.
What do I think about the stability of the solution?
I've used the solution both on-premises and cloud, and I've never had any performance issues.
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
I've never had any issues with the solution's scalability or availability.
I rate the solution’s scalability ten out of ten.
How was the initial setup?
If you do not understand the environment, the deployment will not be easy. Since I have used JIRA for quite some time and understand the Atlassian ecosystem, the initial setup of the solution was very straightforward for me.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
Given the solution’s significant functionality, benefits, and value, you get more than you pay for.
What other advice do I have?
I used the solution's Advanced Roadmaps feature instead of the regular roadmap feature. I liked it because it provided a visual that allowed my leadership and my partners to understand the roadmap, when we were getting work done, and when we were launching a feature or functionality.
I've mostly found solutions when I go to the community. I google JQL a lot, which is probably the extent of my interaction with a community knowledge base.
JIRA Portfolio helps facilitate cross-team collaboration in projects. In Jira, you can explicitly define a dependency between work, issues, and items within different projects. With Advanced Roadmaps, you can create initiatives and projects that facilitate cross-team collaboration in projects.
I would recommend JIRA Portfolio to other users because it provides good visibility. Jira gives you the tools to see what work you've planned and if there are any dependencies or risks that might be creating any issues.
The solution has adopted SAFe, which is a type of process management, workflow management, and software. The Advanced Roadmaps is the type of tool that helps support SAFe methodologies, which are an extension of agile project management.
Overall, I rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead at Accenture
Easy to use, low maintenance, and easy ticket creation
Pros and Cons
- "The most valuable features of the JIRA Portfolio are the ease of use, many developers are familiar with it."
- "The automation in JIRA Portfolio could improve, it takes some time. We have to do some other tactics to have the same integration. Manually integrating something will take more work than if it was automated, but the automation scripting in the solution is not simple."
What is our primary use case?
I am using JIRA Portfolio for tracking and reporting issues. We use it for the entire sprint and will have all the information there, such as testing, and all the developers.
How has it helped my organization?
The solution has improved our production process. We have fewer issues and everything that happens in our process is captured in the solution.
What is most valuable?
The most valuable features of the JIRA Portfolio are the ease of use, many developers are familiar with it.
What needs improvement?
The automation in JIRA Portfolio could improve, it takes some time. We have to do some other tactics to have the same integration. Manually integrating something will take more work than if it was automated, but the automation scripting in the solution is not simple.
The ability to connect to market-leading tools should be easier, such as Selenium. A smaller package installation would make it easier. One component would speed up the process. For example, if people choose Selimiam in Jira Portfolio should be one component, such as one .exe file which everything can be installed. A similar process should be done for Cypress to make the process easier.
For how long have I used the solution?
I have been using JIRA Portfolio for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have approximately 30 people using the solution. We plan to increase usage in the future.
The scalability of the JIRA Portfolio is good.
How are customer service and support?
We have a team that provides us with support. However, we have used support that has helped us with a few aspects, but it has been minimal.
Which solution did I use previously and why did I switch?
I have used ALM prior to Jira Portfolio. JIRA Portfolio is easier to use. When using ALM, creating tickets can be difficult.
How was the initial setup?
The initial implementation of the JIRA Portfolio was simple. We use templates for the process.
What was our ROI?
We have seen an ROI using JIRA Portfolio.
What other advice do I have?
The solution does not require maintenance.
My advice to others is to make the automation simple that is put into Jira Portfolio.
I rate JIRA Portfolio a nine out of ten.
I gave my rating of nine out of ten for the solution because it is easy to use and has benefits over ALM.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Development Leader (Retail - Customer Experience) at a tech services company with 5,001-10,000 employees
Beneficial visuals, improved productivity, but setup could be easier
Pros and Cons
- "The most valuable feature of JIRA Portfolio is the visuals it provides rather than Kanban boarded tickets."
- "We had to use assistance for the initial setup."
What is our primary use case?
We use JIRA Portfolio to manage our program of work.
How has it helped my organization?
Since we have been using JIRA Portfolio it has improved our productivity and visibility.
What is most valuable?
The most valuable feature of JIRA Portfolio is the visuals it provides rather than Kanban boarded tickets.
For how long have I used the solution?
I have been using JIRA Portfolio for approximately two years.
What do I think about the stability of the solution?
The solution is reliable.
What do I think about the scalability of the solution?
We have approximately 50 people using the solution in my company.
How was the initial setup?
We had to use assistance for the initial setup.
What about the implementation team?
We used a third-party implementation to develop the solution.
What other advice do I have?
I rate JIRA Portfolio a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Innovation, PMO & Process Improvement at a retailer with 1,001-5,000 employees
Good flexibility, and configurability, but the interface is not user-friendly
Pros and Cons
- "The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs."
- "The reporting and dashboard capabilities have room for improvement."
What is our primary use case?
JIRA Portfolio is a tool that is primarily used for software development. Our scrum teams and product owners utilize it to manage the software development process. We have an extensive internal software development process that is supported by JIRA Portfolio.
The solution is deployed on JIRA's Atlassian Cloud.
What is most valuable?
The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs. Additionally, its widespread familiarity makes it easier to onboard new employees, and its associated software development tools are a major plus.
What needs improvement?
The user interface of JIRA is not very user friendly, and its configuration capabilities are limited when it comes to creating a more user-friendly experience. For example, there is no way to group fields, use bold fonts, or add colors to the interface. This is one of the main drawbacks of JIRA, as it severely limits customization options despite its general functionality.
The reporting and dashboard capabilities have room for improvement. Though there are many powerful dashboarding and reporting solutions available such as Microsoft, Qlik, and eazyBI, they may not be as flexible as desired. To maximize their utility, the ability to extract data, upload it to other tools, and use the data for reporting is desirable. Our company currently uses eazyBI as its primary reporting solution, but having the capability to upload data to other solutions using JIRA Portfolio could be advantageous.
We are working with the project portfolio and its associated reporting and KPIs. It would be helpful to have a tool that is specifically designed to track the KPIs of the portfolio. This feature should come with built-in project portfolio management processes, including KPIs, and a dashboard with preset configurations for managing the project portfolio and its KPIs. This would make it easier to work with the project portfolio and provide better visibility into its performance.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
We have had issues with the speed of JIRA's Atlassian Cloud which the solution is deployed on.
How are customer service and support?
We reached out to JIRA, our reseller, and our JIRA partner a few times over the years for support. One of the issues we had was with the speed of the cloud service, but this is a very rare occurrence. Most of the time we find what we need on JIRA's community chat and on Google.
How was the initial setup?
Setting up the new software development process wasn't a difficult task, as there was an external company with JIRA competence in Lithuania we could hire to do the configuration. However, we had to gain more knowledge about the processes we wanted to implement on JIRA. This took some time, but after a few months of learning, members of our internal team were able to configure and develop JIRA by themselves without the help of external consultants.
What other advice do I have?
I give the solution a seven out of ten.
We have 300 people using the solution.
We have customized JIRA to fit our needs in terms of portfolio management. JIRA is a powerful solution that will enable portfolio management activities to be done more efficiently. When portfolio management requires approval and process tasks, then JIRA is the right solution for the job. However, if the portfolio is more focused on reporting, then JIRA may not be so helpful and the user can continue using the tools they are currently using.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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