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reviewer2090970 - PeerSpot reviewer
Customer Service at a educational organization with 5,001-10,000 employees
Real User
Top 20
Feb 5, 2023
Stable with good and fast notifications for project team members
Pros and Cons
  • "The solution includes good and fast notifications for other project team members."
  • "The solution's look and feel could be a bit more intuitive and user friendly."

What is our primary use case?

I use the solution in cases when I need to report something such as escalating a scale. 

What is most valuable?

The solution includes good and fast notifications for other project team members. 

What needs improvement?

The solution's look and feel could be a bit more intuitive and user friendly. 

For how long have I used the solution?

I have been using the solution for one year. 

Buyer's Guide
JIRA Portfolio
June 2026
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is rated an eight out of ten. 

What do I think about the scalability of the solution?

The scalability is rated a seven out of ten. 

How are customer service and support?

The technical support is good so is rated a nine out of ten. 

What other advice do I have?

It is important to learn about the solution's functionalities and features to prepare for use. 

I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Engineering Manager at a computer software company with 501-1,000 employees
Real User
Oct 3, 2022
Stable solution with great integration with JIRA products
Pros and Cons
  • "Portfolio's best feature is integration with other JIRA products."
  • "In the next release, Portfolio should include more metrics and develop their portfolio planning."

What is our primary use case?

I use Portfolio for project planning.

What is most valuable?

Portfolio's best feature is integration with other JIRA products.

What needs improvement?

In the next release, Portfolio should include more metrics and develop their portfolio planning.

For how long have I used the solution?

I've been using Portfolio for several years.

What do I think about the stability of the solution?

We've had no issues with Portfolio's stability.

What do I think about the scalability of the solution?

Portfolio is scalable.

How are customer service and support?

I haven't used JIRA's technical support personally, but I've heard from others that it's good.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Portfolio is very expensive, costing on average $2000-3000 per user per month. 

What other advice do I have?

I would rate Portfolio eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
JIRA Portfolio
June 2026
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
AMITKUMAR26 - PeerSpot reviewer
Human Resources at CollegeDekho
Real User
Jun 29, 2022
Feature rich, high availability, and useful management
Pros and Cons
  • "The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers."
  • "JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."

What is our primary use case?

We are using JIRA Portfolio for business estimates and you can attract your product in a very well manner.

What is most valuable?

The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers.

What needs improvement?

JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools.

In a future release of JIRA Portfolio, they should add more general features to make it easier for project management.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately eight years.

What do I think about the stability of the solution?

JIRA Portfolio is a stable solution because it is on the cloud and it is one of the main reasons we chose it.

What do I think about the scalability of the solution?

The scalability of the JIRA Portfolio is good. If you want to add more users you will only need to purchase the ability to have more users.

We have approximately 50 people using its solution in my organization. The users consist of managers, field workers, operational managers, and other teams. Everyone from junior to senior level is using it.

How are customer service and support?

I have not needed to use the support.

How was the initial setup?

The initial setup of the JIRA Portfolio is in the medium range of difficulty. We needed some training to be provided to our teammates. However, after the training, we were more capable. Without the training, we could not access very much or assign any product.

The setup of the JIRA Portfolio is continuous, it has taken us eight years.

What's my experience with pricing, setup cost, and licensing?

We have a license to use JIRA Portfolio, we are not using the free version.

Which other solutions did I evaluate?

We needed complete visualization for our product which JIRA Portfolio was very capable of. As a product tracking tool, it was very good.

What other advice do I have?

Whether or not this solution will be a benefit to your project depends on a lot of factors, such as your requirement.

I rate JIRA Portfolio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Graziella Amaral - PeerSpot reviewer
IT Coordinator at Claro Brasil
Real User
May 18, 2022
User-friendly and customer-centric
Pros and Cons
  • "Portfolio's most valuable features are that it's user-friendly and customer-centric."
  • "Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support."

What is our primary use case?

JIRA Portfolio is used by our product teams to collaborate on projects,

What is most valuable?

Portfolio's most valuable features are that it's user-friendly and customer-centric.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I've been using this solution for a year.

What do I think about the stability of the solution?

Portfolio is stable.

What do I think about the scalability of the solution?

Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support.

How was the initial setup?

The initial setup was difficult because we had issues getting a direct channel. It took around two to three months to deploy.

What about the implementation team?

We used an in-house team to implement.

What other advice do I have?

I would give Portfolio a rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Business analyst
Real User
May 9, 2022
The Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts
Pros and Cons
  • "Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts."
  • "Jira is the standard across the globe; this is the market leader for maintaining or managing software development, and it has cost advantages over other available tools."
  • "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights."
  • "Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project."

What is our primary use case?

We use Jira to manage the software development lifecycle. We create a project in Jira and capture the requirements at various levels, including epics, features, objectives, stories, defects, etc. One hierarchy can have multiple levels that can be linked, so requirements are more traceable.

What is most valuable?

Jira's Structure, agile, and Kanban boards are helpful. I also like JQuery, which allows you to fetch the relevant set of data. We use JQuery, JQL, and the Structure board a lot. Kanban boards help us monitor daily tasks, and we review the progress using the burndown charts. 

What needs improvement?

Jira has room for improvement in terms of managing various projects and linking requirements centrally under one project. They could include some add-ons that enable you to link all the requirements and put them into a centralized place. That central place should be restricted to a limited set of users with privileges based on user groups with those rights. 

I would also like if Jira had a centralized space for accessing project-specific documents. Furthermore, they could enhance the graphs and charts to make them more presentable.

For how long have I used the solution?

We've been using Jira for around nine years.

What do I think about the stability of the solution?

Jira's code is excellent. I can quite export using Jira and smoothly use any of its features or link it with other tools to build a chart. I often use Confluence to depict our team's progress on a project. 

What do I think about the scalability of the solution?

Scalability is one of Jira's main advantages. When demand increases and an organization needs more space, Jira can support it. It provides several add-ons and connectors to link to Jira with other tools like Confluence, Excel, or various other options. We have more than 1,000 people using it.

How are customer service and support?

I have never had issues using Jira, so I've never contacted support. 

How was the initial setup?

Setting up Jira is straightforward. 

What's my experience with pricing, setup cost, and licensing?

I believe we pay a monthly license for Jira, but I don't know the precise cost. I think it's dependent on how much space the organization uses. The vendor may offer a range of pricing options based on the organization's requirements. 

Which other solutions did I evaluate?

Jira is the standard across the globe. This is the market leader for maintaining or managing software development, and it has cost advantages over other available tools. 

What other advice do I have?

I rate Jira Portfolio nine out of 10. Jira is the best tool in the market, but it still has room for improvement. At the same time, it's pretty easy to understand. There is a lot of documentation and videos online, so anyone can quickly learn various features.  

I recommend Jira Portfolio for big organizations that want to maintain the software requirements. Jira's cost may be too high for smaller organizations, but several cheaper options are available. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior Application Development Specialist at Accenture
Real User
Apr 26, 2022
Reliable and customizable with responsive technical support
Pros and Cons
  • "Its stability is very reliable."
  • "There are several features that I like, for example, the way we can categorize the statuses of our tasks is great, we can build any number of columns to show the different status of the progress status of our task, it is customizable and offers great integration with other products, like HP or ASD portals or any other third-party portal."
  • "It would be nice if it could provide an end-to-end solution for a project."

What is most valuable?

There are several features that I like. For example, the way we can categorize the statuses of our tasks is great. We can build any number of columns to show the different status of the progress status of our task.

It is customizable and offers great integration with other products, like HP or ASD portals or any other third-party portal. 

The solution can scale.

Its stability is very reliable.

Technical support is always responsive. 

What needs improvement?

I don't much have developer insight into the Jira tool, however, it would be nice if it could provide an end-to-end solution for a project. For example, I'm from the SAP field. In SAP, we have something called SAP Chart or Solution Manager, and there you can create tickets and you can monitor the progress. You can manage the end-to-end scenario from development to go-live. If those features could be incorporated into Jira, it'll be a full package.

For how long have I used the solution?

I've been using the solution for three or four years at this point. 

What do I think about the stability of the solution?

The stability has been great overall. O haven't dealt with bugs or glitches. It doesn't crash. It's reliable. 

What do I think about the scalability of the solution?

We have found the scalability to be good. If you need to expand Jira, you can.

How are customer service and support?

Technical support has been pretty good. Whenever we face an issue, we have an email with an ID number was can share with the Jira support. Instantly we get an acknowledgment that the issue has been received and they're working on it. 

How was the initial setup?

I'm more of an end-user and therefore I was not involved in the initial setup.

What about the implementation team?

There were a few colleagues that handled the initial implementation. 

What's my experience with pricing, setup cost, and licensing?

I don't have any details in terms of licensing or costs. 

What other advice do I have?

I'm an end-user. I'm not overly technical. 

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assyr Carvalho Junior Carvalho Junior - PeerSpot reviewer
Solutions Architect Leader at e-Core
Reseller
Apr 25, 2022
Great management capabilities with good reliability and an easy initial setup
Pros and Cons
  • "We have found the solution to be stable."
  • "Jira Software Management is very important for the customers because with it I can support IT as well as the financial areas, the implementation process is simple and straightforward, the solution is very stable and reliable, it is highly scalable due to the cloud, and technical support has been great."
  • "The HR aspect of the solution could be improved."

What is our primary use case?

With Jira software, I can implement DevOps. The Jira Software Management is a part of the ITSM, incident management, for the principal features of the software. It's basically used for DevOps and the ITSM.

What is most valuable?

I like the Jira Software Management. You can attend to many areas for the customer. For example, I can support IT as well as the financial areas. Jira Software Management is very important for the customers for this reason.

The initial setup process is simple. 

We have found the solution to be stable.

It is highly scalable due to the cloud.

Technical support has been great.

What needs improvement?

The HR aspect of the solution could be improved. 

For how long have I used the solution?

I've used the solution for one year. I started to work with Jira when I started with my organization.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Scaling is easy as the software work in the cloud. That makes it very simple to scale the software. It's no problem.

We have a lot of users on the solution currently. 

How are customer service and support?

Technical support is good. they have been helpful and responsive for the most part.

How would you rate customer service and support?

Positive

How was the initial setup?

We have found the implementation process to be simple and straightforward. the setup is not hard. I'd rate it a four out of five for ease of use.

The deployment takes about two months. Of course, it depends on the customer and varies a bit. 

What's my experience with pricing, setup cost, and licensing?

I do not have any knowledge of the licensing cost.

What other advice do I have?

We are just customers. We don't have a business relationship with Jira.

It's important to know about the database. It is important to know about databases for implementing Jira Software Management.

I'd rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PankajKumar12 - PeerSpot reviewer
Data Engineer at a media company with 10,001+ employees
Real User
Apr 9, 2022
Reliable with great features and helpful technical support
Pros and Cons
  • "The initial setup is simple."
  • "Companies can use it without having to worry about any hiccups."
  • "If you want to generate a report for individual usage, it's difficult."

What is most valuable?

The initial setup is simple. 

It is very scalable.

The product offers good stability.

Jira has many features that companies can explore to see which ones are best for them and their internal needs. 

Technical support has been good so far.

What needs improvement?

I haven't seen many drawbacks on the Jira side. 

If you want to generate a report for individual usage, it's difficult. The reporting can be improved.

For how long have I used the solution?

I've been using the solution for almost two years. 

What do I think about the stability of the solution?

Its stability is great. We don't deal with bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

The product can scale if you need it to as a company.

How are customer service and support?

We are satisfied with the technical support. Overall, I find them to be quite helpful. They are good.

How was the initial setup?

The implementation is straightforward and simple. It's not difficult at all.

If you have a cloud-based solution, you only require four or five staff members to maintain the product.

What about the implementation team?

We had the assistance of an integrator when we set up the solution initially.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. Everything is included in that price. There aren't extra add-on fees to take into consideration. 

What other advice do I have?

We are a customer and an end-user.

I'm using the latest version of the solution. 

I would recommend the product. Companies can use it without having to worry about any hiccups. 

I'd rate the product as a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Project Manager at Allianz
Real User
Jul 30, 2020
Good documentation, good visualization of tickets, and relatively stable
Pros and Cons
  • "The documentation is very well done."
  • "With JIRA Portfolio, you can do your portfolio after projects and right away you are able to see all the tickets of your portfolio."
  • "JIra is very poor at reporting."

What is most valuable?

With JIRA Portfolio, you can do your portfolio after projects and right away you are able to see all the tickets of your portfolio. You can change the project which belongs in the portfolio at any moment and you can do any simulation you want. You can have many scenarios, and, when we agree with the scenario, we can push the scenario inside to JIRA.

The documentation is very well done.

What needs improvement?

Today, when we want to prepare PI planning, we have a dedicated plugin, which allows us to print a ticket. We have beautiful tickets which is an advantage. We can print tickets and put them right on the wall. It's better for PI planning due to the fact that you can read information, and it's always written in the same way.

On each ticket, you can see priority, version, et cetera, always written in the same way. If you write it directly, however, it's not always readable. JIRA Portfolio can help you during PI planning because you can write your dependencies directly. 

However, it would be better if you didn't have this manual part of the process. If we don't have to print a ticket and to put a ticket on the wall, it would be easier. It's very difficult, for example, for sizeable companies to find large rooms to do PI planning.

With coronavirus, we have to work from home. PI planning needs to be re-imagined. It needs to be virtual, not physical. It would be better if it was more like Klaxon, where your ticket is pushed to a blackboard.

JIRA is very poor at reporting.

For how long have I used the solution?

I've been using the solution since the beginning of this year. It's been just over six months.

What do I think about the stability of the solution?

We introduced JIRA in 2018 and since then we haven't had any issues with stability. In my opinion, two years isn't a sufficient amount of time to really gauge stability, however, that said, it's never given us trouble.

What do I think about the scalability of the solution?

We have about 2,000 people in the company using the solution.

How are customer service and technical support?

We have reached out to technical support in the past, however, we prefer to use Google or search the forum. In fact, if you send a request to Atlassian, it's like throwing a bottle into the sea and waiting on a response. If I send a ticket directly to the expanded portal, I have a response 24 hours later, and if I send a ticket to Atlassian on JIRA Core, I'll get a response maybe one month later. It's easier, therefore, to search for a solution yourself than to expect a response from Atlassian.

How was the initial setup?

In order to set up the solution properly, you need proper training first.

We have created a system inside our company. I do a sort-of training for JIRA Portfolio. I have coached about 1,000 people. I would estimate that you need two hours of training for a JIRA team member and two additional hours for a JIRA administrator, or a project administrator, and about two additional hours on top of that for JIRA Portfolio. If we set up, it takes one day. And of course, after setup, users will have to practice on the system to get used to it.

Which other solutions did I evaluate?

We compared five different products last year, including JIRA Portfolio, BigPicture (which is another plugin available on the Atlassian marketplace), JIRA Align, and a Micro Focus Solution. We also looked at Planview, which we already use to forecast for budgeting purposes.

We chose JIRA Portfolio for two reasons: firstly, due to the fact that it was connected directly with to JIRA, so we have a direct synchronization between BigPicture and Jira Portfolio, and secondly because you don't have to really plan anything to make it happen.

The difference between JIRA Align and JIRA Portfolio is that JIRA Align is for a large company, for example, a multinational and when you want to aggregate several JIRA instances. As we have only one Jira instance, it's more accurate for us to take on something like JIRA Portfolio.

What other advice do I have?

In general, we are on a server configuration and not a cloud solution. That means, each year we have that specific version until we update it. I suppose since we have installed the JIRA Portfolio in January, it's the last version. However, I'm not sure.

I'd rate the solution eight out of ten overall.

If the solution would work for others depends on the size of their company. 

If we had to do the implementation again, we should have bought JIRA Portfolio at the same time as JIRA Core. I think we did a mistake by introducing JIRA Portfolio without it. When you buy JIRA Core, you have only three levels of subtask stories and epic in JIRA, and it's difficult for us to have only three different levels. With JIRA Portfolio, you can have as many additional levels as you want. We adopted a scaled agile model with squads and tribes. We need to implement a safe model instead.

We've since introduced, as a pilot, two additional levels as we believe it's better to have all level you need at the beginning of your project.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Works at a tech services company with 1,001-5,000 employees
Real User
May 29, 2024
A powerful tool which is very reliable and stable
Pros and Cons
  • "The status update function is the most valuable feature."
  • "The data query language needs improvement."

What is our primary use case?

I'm a product manager, so I create entries covered for two products that are developed by the engineering team.

What is most valuable?

The status update function is the most valuable feature. 

What needs improvement?

The data query language needs improvement. 

For how long have I used the solution?

I have been using JIRA Portfolio for ten years. 

What do I think about the stability of the solution?

Jira is a highly stable solution. I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

One thousand users are using the solution at present. 

How was the initial setup?

The initial setup is straightforward. The integration with Slack is very good. 

What other advice do I have?

Jira Portfolio is a powerful tool which is very reliable and stable. I highly recommend the solution. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free JIRA Portfolio Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free JIRA Portfolio Report and get advice and tips from experienced pros sharing their opinions.