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Coordinator/Senior IT Specialist at a library with 51-200 employees
Real User
Nov 4, 2019
Good scalability but the solution has stopped developing
Pros and Cons
  • "There weren't any scalability issues, the product did what it had to do."
  • "The biggest issue was that Juniper stopped developing, so we had to look for another solution."

What is our primary use case?

I am a coordinator and senior IT specialist and we use the product to provide wireless to our customers. There are about 1,000 people using the product in the company. At the time of deployment, we'd moved to a new location so there was no previous wireless option on site.

What is most valuable?

I can't say that there's anything valuable in the product now. We've reached end-of-life with it and are now getting an alternative solution. 

What needs improvement?

The biggest issue was that Juniper stopped developing, so we had to look for another solution. If they were to continue development, I would like to see a decent portal functionality, WPA3, and support. Probably some kind of API as well.

For how long have I used the solution?

I've been using Juniper WLC Series for about seven years now.
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What do I think about the stability of the solution?

We had some initial issues with stability, but it was solved after some time and there were no further problems. 

What do I think about the scalability of the solution?

There weren't any scalability issues, the product did what it had to do. 

How are customer service and support?

The technical support was fine until they stopped developing the product and then it was bad because there was no support. We have one person in the company responsible for maintenance.

How was the initial setup?

The initial setup was straightforward. 

What other advice do I have?

Deployment of the product took a few months and we used a consultant for that purpose. 
We have recently moved to implementing Aerohive. They are an ongoing business so the product is fully supported and it has the latest technology, and it's a cloud-based solution.

I would rate the Juniper a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user183693 - PeerSpot reviewer
IT Engineer at a tech services company with 51-200 employees
Consultant
Jan 20, 2015
Provides a sound Wi-Fi infrastructure
Pros and Cons
  • "It provides reliable and effective Wi-Fi to our clients and it is very scalable for high density installations."

    What is most valuable?

    • Client load balancing
    • Multiple SSID support

    How has it helped my organization?

    Provides reliable and effective Wi-Fi to our clients and it is very scalable for high density installations.

    For how long have I used the solution?

    Two years. (WLA522 AP)

    What was my experience with deployment of the solution?

    Deployment in conjunction with WLC and ringmaster caused no issues.

    What do I think about the stability of the solution?

    No issues with stability.

    What do I think about the scalability of the solution?

    No issues with scalability.

    Which solution did I use previously and why did I switch?

    Changed solution as the demand for Wi-Fi grew.

    What about the implementation team?

    Set-up was was in conjunction with third-party vendor and it was fairly straightforward.

    What was our ROI?

    High.

    Which other solutions did I evaluate?

    As always other options were looked at during the initial phases of the project.

    What other advice do I have?

    • Suited our needs
    • Fairly straightforward to set up 
    • Provides a sound Wi-Fi infrastructure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
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    it_user175590 - PeerSpot reviewer
    Senior IT Administrator at a energy/utilities company with 501-1,000 employees
    Vendor
    Dec 25, 2014
    Do a proof of concept to make sure you like the product then go for it
    Pros and Cons
    • "Allows end users to roam the office and be productive wireless without being plugged into an Ethernet cable."

      What is most valuable?

      The Scalability it has has to add up to 256 Wireless Access Points for future expansion.

      How has it helped my organization?

      Allows end users to roam the office and be productive wireless without being plugged into an Ethernet cable

      For how long have I used the solution?

      Juniper WLC880R - one year

      What was my experience with deployment of the solution?

      No deployment has issues everything went great

      What do I think about the stability of the solution?

      No as long as you upgrade to current software release from Juniper

      What do I think about the scalability of the solution?

      No as it can handle 256 wireless access points

      How are customer service and technical support?

      Customer Service:

      10 out of 10

      Technical Support:

      10 out of 10 as they stay with you until they fix the problem

      Which solution did I use previously and why did I switch?

      No previous solution used.

      How was the initial setup?

      Straightforward

      What about the implementation team?

      Through vendor team very professional consultants and very knowledgeable about the product.

      Which other solutions did I evaluate?

      I was not part of the choosing of the product.

      What other advice do I have?

      Do a proof of concept to make sure you like the product then go for it.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user175578 - PeerSpot reviewer
      QA Engineer at a tech vendor with 201-500 employees
      Real User
      Dec 25, 2014
      Start small then grow
      Pros and Cons
      • "Customer service is very good, and they have very experienced engineers on the site I worked on."
      • "WLCv was a product at the being of its evolution, so there was room for improvement there."

      Valuable Features

      • Ranagement Flexibility - RingMaster (8/10)
      • Virtualisation of Infrastructure (WLCv case)
      • Controllers (9/10)

      Room for Improvement

      WLCv was a product at the being of its evolution, so there was room for improvement there.

      Use of Solution

      2 years.

      Deployment Issues

      No issues encountered.

      Stability Issues

      No issues encountered.

      Scalability Issues

      I've never executed scalability tests, but others did and there were no big issues there.

      Customer Service and Technical Support

      Very good. They have very experienced engineers on the site I worked on.

      Initial Setup

      The initial setups are pretty straightforward. They have good enough installation user guides.

      Implementation Team

      In-house.

      Other Advice

      Start with a small implementation and if it suits the needs for the business, then go for larger deployments.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
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