I use it for automated testing. I am not using the latest version because their patches come out rather quickly. I can't patch as quickly.
Senior Search Engineer at a financial services firm with 51-200 employees
Good support, reasonable price, and allows us to define a model to represent a website and reuse its components
Pros and Cons
- "I like the feature where you can define a model that represents your website and then reuse the components from the model. It makes creating more test cases easy."
- "One improvement would be if it could support more programming languages such as JavaScript or Python. Right now, it is only on Groovy, which I think is not a too popular language."
What is our primary use case?
What is most valuable?
I like the feature where you can define a model that represents your website and then reuse the components from the model. It makes creating more test cases easy.
What needs improvement?
One improvement would be if it could support more programming languages such as JavaScript or Python. Right now, it is only on Groovy, which I think is not a too popular language.
Other than that, we would want to see new features in every update. We would welcome any kind of improvement in terms of performance, etc.
For how long have I used the solution?
I have been using this solution for a year.
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Katalon Studio
October 2025

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What do I think about the stability of the solution?
Its stability and performance are okay and acceptable.
What do I think about the scalability of the solution?
I am not in a good position to comment on this because I didn't try that out. Currently, we have less than 50 users.
How are customer service and support?
They are pretty good. They did address my problem. I am satisfied with their support.
How was the initial setup?
It is actually a complex setup. If you want to do it in a good and sustainable way, it is complex to create a model, but if you want to just test things out and very quickly try out this product, then it is easy to get started. So, it is complex to create something that is sustainable.
Overall, it took about one and a half to two months, which included many test cases implementations. The setup was done within a week.
It does require maintenance, but the maintenance of the server is up to your company policy. It depends on how often you patch your server, and how often you upgrade Java. The maintenance of the test scripts depends on how quickly the product changes. So, it varies.
What about the implementation team?
I was using help from the proprietary vendor.
What's my experience with pricing, setup cost, and licensing?
Its pricing is quite reasonable. If you require their help in getting started, then there is a professional services fee on top of the product license cost.
What other advice do I have?
I would recommend engaging Katalon's services to get started. They do render pretty good help on it.
I would rate Katalon Studio an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Quality Assurance Analyst at a educational organization with 501-1,000 employees
A simple installation with good video tutorials and great stability
Pros and Cons
- "The scalability of the product is good."
- "The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product."
What is our primary use case?
For Katalon Studio we tried using it for record and play tasks. We could test it on Windows and different operating systems, such as macOS.
What is most valuable?
I did a small POC and during that time I found the product to be very easy to use. I'd describe it as extremely user-friendly.
There's a lot of information that is readily available on the internet, and therefore it's easy to learn about the product itself.
The scalability of the product is good.
The solution was quite stable throughout the time I used it.
We found the installation process to be quite simple. There is also very helpful online documentation that can help you if you ever get stuck during the implementation process itself.
What needs improvement?
As of now, the product has a complete packet and they could develop more on it. It definitely could improve the interface as well for mobile. While I didn't use it too much while I was working with the solution at the time, I am using mobile a lot now, and I see how helpful it is to have a good interface in place.
The price of the solution is a bit high. It's one of the reasons we decided not to continue using the product.
For how long have I used the solution?
I didn't use the solution for very long. I did a small POC for about one month or so.
What do I think about the stability of the solution?
The stability of the solution was quite good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is great.
What do I think about the scalability of the solution?
The solution is quite scalable. If you go ahead and use the paid version, you can expand it as you need to.
At the time, we had eight to ten people using the solution, however, we are no longer using it, and therefore do not have plans to scale or increase usage.
How are customer service and technical support?
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with them. I can't speak to any personal experience, however.
Which solution did I use previously and why did I switch?
We have used, and continue to use, an in-house automation tool. When that company developed our SIEM work, we built custom SEIM for work in Java and Selenium.
We simply tried Katalon as we were using different operating systems and we wanted to try a solution that worked across them.
How was the initial setup?
The initial setup was not complex at all. The installation was very easy. The configuration, as well, was very straightforward. There are videos online that really help in walking you through the process. If you get stuck at any point you can watch them and they really help navigate you through the process.
I can't recall exactly how long the process took to complete.
In terms of maintenance, basically, there was one DevOps employee who was doing everything related to the maintenance part. We also had a manager heading it up. We were basically in different scrum teams and we were working on the same product. We only needed one person to look after everything and manage it as necessary.
What's my experience with pricing, setup cost, and licensing?
Originally, we did pay a licensing fee, however, the company decided not to continue with the product in the end. For us, it was too expensive.
What other advice do I have?
On Katalon I didn't work much. I did a small POC and it was just for one month. After that, I switched back to our native and our custom in-house automation tool.
We didn't deploy it on the cloud due to the fact that initially, it was freeware, and then it got paid. At that point, our company was not interested in investing that amount of money into a new product when they had their own custom-built solution. They were parallelly building the automation framework in Java and Selenium. They're using test engines for reporting. Going forward, we will be using this framework and not Katalon.
I would recommend the solution to others. I would rate it at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Katalon Studio
October 2025

Learn what your peers think about Katalon Studio. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,832 professionals have used our research since 2012.
Head of SQA, Project Manager at Vroozi
Great record and playback functionality but isn't user-friendly and needs better technical support
Pros and Cons
- "The best thing about the solution is that there is a record and playback functionality."
- "The free version of the solution is not user friendly at all."
What is our primary use case?
We have an application that's for secure point management. There are different values on it, starting from PR creation to PO, etc. We log into the application and then create a PR and then a PO, and from there we can run functional test cases.
We use it to identify important areas for regression testing.
What is most valuable?
There is a free version of the solution.
The best thing about the solution is that there is a record and playback functionality.
The solution allows for specific object files.
The solution has great multi-parallel languages that work in the facilities here.
What needs improvement?
The free version of the solution is not user friendly at all.
The solution's most valuable aspect is related to the record and playback. However, they need to improve the record and playback facility. TestComplete and UFT both have a much better record and playback functionality in comparison. It's one of the main reasons why I have, for example, inline tools, like UFT 5.0.
They need to improve their object repository.
The solution isn't as mature as TestComlete or UFT. Although they are continuously writing more functionalities, this is one area they really need to improve in.
Technical support needs to be improved upon.
For how long have I used the solution?
We've been using the solution for three to four years now.
What do I think about the stability of the solution?
The solution is okay in terms of stability, but just not as stable as TestComplete or UFT, two of its competitors.
What do I think about the scalability of the solution?
We have five people working with the solution right now.
This solution was being extensively used on a daily basis in our organization.
However, for the last couple of months we are not using it as much as we were using it. From February, we have reduced the usage of Katalon because we are working on a replacement solution. We're very cost-conscious and the new tool provides us with more value.
The solution does have potential to scale. It would be pretty easy to do so if a company needed to.
How are customer service and technical support?
We've contacted technical support in the past. The support is basically a site where you can record your issues. The feedback I've received from my team is that it's not great technical support and they aren't fully satisfied.
Which solution did I use previously and why did I switch?
We actually started with a solution called Selenium. However, the Selenium GUI was not as comprehensive and the solution itself was not easy to use. We moved to Katalon due to the fact that it was free of charge, and had the record and playback facilities we required.
How was the initial setup?
The initial setup wasn't complex. It was straightforward. I found it to be quite easy.
What about the implementation team?
Due to the fact the process wasn't that difficult, we handled the installation of the solution in-house with our own team.
What's my experience with pricing, setup cost, and licensing?
There is a free version of the solution. That said, companies should be aware that if they do go ahead with the freemium version, the effort required to do the work is extremely high and might negate the positive aspect of having a "free" solution.
Which other solutions did I evaluate?
We've since looked at both UFT and TestComplete. Katalon is cheaper, however, it doesn't offer everything we need and its features aren't as robust as the other two.
What other advice do I have?
We're using the solution as a customer and don't have any sort of relationship or contract with Katalon.
The company gave us a demo to try that includes approximately seven or eight sessions of training to all 15 resources. However, Katalon also has lesson fees associated with the solution. That means we have to spend money, and we need to be strategic and careful now when considering which tool we need to invest in. That's why we are basically working on different tools, including UFT and TestComplete.
We are working with the 4.0 and 5.0 versions, however versions 7.0 and 8.0 have also launched at this point.
Katalon is a good tool if we are comparing it with a developer tool. It's the cheaper option too, however, is not as mature as compared to the other competitors. The lack of maturity may be why it's cheaper.
If a company is looking to buy a user-friendly software testing tool while having to pay less money, Katalon may be the best option as compared to UFT or TestComplete.
I'd rate the solution overall six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Test Engineer at a tech services company with 1,001-5,000 employees
User-friendly with good object recognition, and priced well
Pros and Cons
- "One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements."
- "Now we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time."
What is most valuable?
It's very user-friendly and convenient. The forum and the people who use Katalon have been very helpful.
One of the features that I like is Object Recognition. It worked very well, and it allowed me to create a dynamic expert based on my requirements. It was amazing and helped me resolve some of the issues that I was having.
Previously with another application, we had to create an expert dynamically and used the running of tests which provided a solution for it.
What needs improvement?
It would be helpful if we could develop from scripts in other languages. For example Python. It would be more convenient than working with Jira and Java. For some of my colleagues who don't have the knowledge in the development, it is easier to work with Python rather than with Java.
After two years of using this solution for free, we were limited in the features that we could use and had to start to pay for them. Now, we are having difficulties in using it and had to limit our automation experts to the features that Katalon allows us to use for free. It was free access and they claimed that it would be free for all time.
I would like to see it integrate other tools other than Jira, and to have support in other development languages would be helpful.
For how long have I used the solution?
I have been working with Katalon Studio for over a year.
What do I think about the scalability of the solution?
We have three users in our organization who are using this product.
How are customer service and technical support?
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the pricing issue and the free solution, they were not as kind.
In other read or questions and requests, they are very kind and friendly.
Also, they have a forum that is very useful.
Which solution did I use previously and why did I switch?
Previously, we have used other applications and API. For some projects, we use a combination of applications and API.
How was the initial setup?
The initial setup was easy and straightforward.
I didn't have any requirements.
It took a month to deploy 10 automating services.
What's my experience with pricing, setup cost, and licensing?
Katalon Studio was offered free at first, and we could easily use it. After two years, some of the features were limited and we had to pay. Because of the sanctions, we had difficulties in being able to use a solution and having to pay for it. Our economic situation is not good and has created many difficulties.
The price is reasonable, but our sanctions do not allow us to pay for any international tools.
We have to find other companies to pay for us, without it costing us any money.
The price is not high, it's good.
Which other solutions did I evaluate?
My colleagues and I did a comparison between Ranorex Studio and Katalon Studio.
Katalon Studio provides us with a free solution for some of our basic features. Ranorex is very expensive for us. Both are user-friendly and we can work with both of these solutions easily.
What other advice do I have?
Once we developed a new solution, Katalon was no longer free, and we had to pay for all of the features.
Katalon has provided me with a solution to the issues and limitations that I was experiencing.
I have many limitations and issues with automating their application. I did not use the mobile features offered by Katalon Studio.
I would recommend it for anyone who doesn't want to be involved in developing a lot. some people want to use some resources to automate the application of their data system.
I think that if you have some knowledge of development and using Python in addition to Robot Framework, Framework is better. It allows them to do whatever they want.
For those who do not have development knowledge, I would recommend Katalon Studio.
I would rate Katalon Studio an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Leader at a tech vendor with 10,001+ employees
A good testing solution in a single application environment, but lacking in integration with reporting tools
Pros and Cons
- "The recording feature of this product is very valuable for our testing purposes."
- "We would like to see improved integration with various reporting tools; this would make our testing data more complete."
What is our primary use case?
We are currently trialing the solution's test automation functionality.
What is most valuable?
The recording feature of this product is very valuable for our testing purposes.
What needs improvement?
We would like to see improved integration with various reporting tools; this would make our testing data more complete.
For how long have I used the solution?
We have been working with this solution for six months.
What do I think about the stability of the solution?
We have found the solution to be stable during our trials.
What do I think about the scalability of the solution?
The solution is easily scalable in our experience.
How are customer service and support?
We have found the technical support for this product to be very good, and knowledgeable.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup of this solution was very simple for a simple web application, and deployment only took 20 minutes. However, for multiple applications, the lack of integration makes implementation a longer process.
What other advice do I have?
We would recommend this product for a standalone web application use case, but we would suggest that any business using multiple web applications, should try the solution beforehand using the open-source version that is available.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Unifonic
Very user-friendly with a great self-healing plug-in feature; lacks integration with other software
Pros and Cons
- "User-friendly and a good solution."
- "Katalon lacks integration with other software, including integrating other languages like .NET and PHP."
What is our primary use case?
I'm a senior software test automation engineer and we are customers of Katalon.
What is most valuable?
This solution is good for us. It's easy to use and a good product. I like the self-healing plug-in feature which, as far as I am aware, is not available in any other product on the market.
What needs improvement?
Katalon lacks integration ability with other software, including integrating other languages like .NET and PHP. I've also had issues with new releases as the system often crashes and the previous version is no longer supported on a particular feature. More testing needs to be carried out before new versions are released. I'd like to be able to export our test system to any other product. This is currently not possible. Finally, the product only supports XPath and not CSS. CSS is faster than XPath and most companies want to use it. There are a lot of solutions on the market and if an end-user has too many problems with a product, they will jump to a new one.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
Stability is one of the main issues with the system crashing if there's a new release that hasn't been sufficiently tested. The fixes can come after a couple of days but sometimes it can take a couple of months.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I haven't used the support for a while but they were good. The community is also very helpful.
Which solution did I use previously and why did I switch?
I previously worked with Selenium WebDriver and also with Ranorex.
What's my experience with pricing, setup cost, and licensing?
The cost is on the high side and it would be helpful if there were two packages available with a distinction made between the standard features most companies are looking for at a cheaper cost and a second, more expensive license option for those wanting additional features such as auto exports. If Katalon were to do this, I think more of the smaller companies would be interested in using the solution.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director - QA and SW Testing Services at a tech services company with 1,001-5,000 employees
Complete solution for testing on a variety of platforms
Pros and Cons
- "Our clients have requested by all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete."
- "I've seen that our clients are not truly aware of the power behind Katalon."
What is our primary use case?
Our primary use is for web automation.
We are an IT consulting services company. As part of our services, we provide testing services. That is why we are constantly looking for some tools and frameworks that might fit with our clients' needs.
We call ourselves agnostic, which means we are not going to be with only one provider. However, I've seen very powerful things behind the Katalon.
What is most valuable?
I find Katalon Studio to be a very complete product. Our clients have requested all types of testing, including mobile, desktop, and API testing and all of those are covered by Katalon. I find that very valuable, very complete.
What needs improvement?
I've seen that our clients are not truly aware of the power behind Katalon. Many of the clients are now ready for the traditional Selenium, perhaps a more friendly layer like Cucumber or SpecFlow. But I think they will understand if we start doing automation with Katalon and they would be much more interested. The automation developers are starting to have really high demand and the salaries have increased, so with Katalon they might be interested in two things - the velocity of testing plus bringing manual testing to the automation world.
For how long have I used the solution?
I have been using Katalon Studio for about a half year, now. I use it for demo purposes with our clients.
Which solution did I use previously and why did I switch?
We previously utilized Katalon for demo purposes. We also used Selenium, not Selenium HQ, but Selenium alone. And I think we are utilizing Cypress and Cucumber with Selenium, in different flavors of languages, et cetera.
What's my experience with pricing, setup cost, and licensing?
I haven't precisely checked the business model behind Katalon, and I would like to understand that as well, because most of our clients ask for licenses and prices, and we don't know. From my understanding, the basic version is free, but it would be interesting to understand the full package.
What other advice do I have?
On a scale of one to ten, I would give Katalon Studio an 8.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Quality Assurance Engineer at a computer software company with 201-500 employees
Easy to deploy and not hard to learn, but keeps on crashing on Linux and is a bit slow
Pros and Cons
- "It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help."
- "Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful."
What is our primary use case?
We are using it for API testing. I am just running it from my local machine. I am using it just locally.
What is most valuable?
It has been good so far for API testing on Mac. It is not that hard to learn and use. There is so much support out there, so if anyone wants to start using it, there is enough help.
What needs improvement?
Currently, I'm the only one who can use it because I have a Mac. It is giving a hard time to my team members who are on Linux. My team members are using Linux, and Katalon doesn't support Linux very well. It keeps on crashing. It crashes and shuts down almost every time they save their work, so they are not able to use it. It should have good support for Linux. We don't know what the problem is. If the Katalon team can pick up this issue, it will be very helpful.
It is a bit slow. The other tools on my Mac are not slow, but Katalon is slow.
For how long have I used the solution?
It has been more than six months.
Which solution did I use previously and why did I switch?
How was the initial setup?
It was easy. I just had to double-click on Mac.
What's my experience with pricing, setup cost, and licensing?
I am using the free version.
What other advice do I have?
It should support all operating systems. Most of the developers use a Linux machine, but it doesn't support Linux. I would like an update from the Katalon team about why it is not working properly on a Linux machine.
I would rate it a six out of 10. It is a good product, but it needs some improvements.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: October 2025
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