- Ability to convert the test steps from manual mode to script mode and vice versa.
- The web recording feature is very amazing and helpful in capturing test steps as user interacts on websites.
- Can create common test cases for later re-use.
- Can define custom keywords.
- Supports data-driven testing.
- Free.
Software QA Engineer at a tech vendor with self employed
Can convert the test steps from manual mode to script mode and vice versa.
What is most valuable?
How has it helped my organization?
We achieve better productivity with this tool because of easily created, stored, maintained tests. We don't have to perform again and again every manual test step when it comes to regression. Moreover, this tool also solves our problem of having too many manual testers that are afraid of writing scripts.
What needs improvement?
- Restricted choice for scripting language (just Groovy).
For how long have I used the solution?
I have used this tool for three months and still do not want to leave it.
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What was my experience with deployment of the solution?
I did not encounter any deployment issues.
What do I think about the stability of the solution?
I did not encounter any stability issues.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
How are customer service and support?
Customer Service:
Customer service is 8/10.
Katalon Studio customer service is good and fast. They rapidly answer users' questions and usually do surveys to enhance the performance.
Technical Support:Technical support is 9/10.
Thank the technical support team for their help. I appreciate their efforts on giving us quick and correct answers. Their answers are always on point and polite.
Which solution did I use previously and why did I switch?
I previously used TestComplete, but now I use Katalon Studio because it matches my job requirements and it is free.
How was the initial setup?
Initial setup was easy.
What about the implementation team?
An in-house team implemented it. I think the tool can be easily implemented by an in-house team.
What was our ROI?
The learning curve is not steep, and it is quite easy to get used to it. I'm sure it won't take you much time, but the results will be worth it many times over. Plus, it's free, so especially teams with a low budget will find it worth investing.
What's my experience with pricing, setup cost, and licensing?
It's free (freeware license). So, go ahead!
Which other solutions did I evaluate?
Before choosing this product, I also evaluated Selenium, TestComplete, and Telerik.
What other advice do I have?
I think Katalon Studio and the team behind it did a great job. The tool is not only useful but also cost-effective. I think they are continuing to upgrade the tool (really hope so). I and other users will be very happy with upcoming astonishing features.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

QA Engineer at AKSA-SDS Inc.
User-friendly tool enhances QA automation and app commission processes
Pros and Cons
- "Katalon Studio is user-friendly."
- "There could be many improvements, however, I have not noted them down at this moment."
What is our primary use case?
Our organization is using Katalon Studio for QA automation and mobile app commission processes.
How has it helped my organization?
We evaluated Katalon Studio as it provides more comfort and is appropriate for our needs.
What is most valuable?
Katalon Studio is user-friendly. I have broad experience in tools like Appiam and Selenium, and Katalon Studio is a further step ahead with Java.
What needs improvement?
There could be many improvements, however, I have not noted them down at this moment.
For how long have I used the solution?
I have been using Katalon for more than one to two months.
What do I think about the stability of the solution?
Integration with Mac and iOS is complicated, although it is traditionally more complicated for all tools on these platforms.
What do I think about the scalability of the solution?
I can rate it highly on ease and user-friendly adaptation.
How are customer service and support?
I have not contacted their support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with traditional QA setups like Selenium, Java, Appiam, and more.
What was our ROI?
It depends on the organization's norms and ROI specs. The cost compared to functionality is considerable but depends on the organization's budget.
Which other solutions did I evaluate?
I have evaluated or downloaded reports regarding Katalon Studio and SmartBear TestComplete.
What other advice do I have?
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: October 2025
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Buyer's Guide
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