ManageEngine Password Manager Pro offers user-friendly interface requiring minimal IT knowledge, strong password authorization, and robust security. Users appreciate easy setup, reasonable cost, and features enhancing tasks for technical individuals. Password management allows direct machine login, password setting or generation, automatic resets, and compliance support. The tool is secure, safe, reliable, and includes valuable auditing for privileged account usage, ensuring security through detailed usage reports for account administrators.
- "The support from the customer service team is good, they respond on time, and they always seem to be quite knowledgeable."
- "The solution has a lot of great features that make tasks easier for technical people."
- "The most valuable feature would be the authorization for saving passwords, it is also very safe and we haven't had any security issues."
ManageEngine Password Manager Pro needs enhancements in information cycle management and a more intuitive user interface, as it can be complicated to navigate. Price reduction is suggested due to high costs. Users experience inconvenience when passwords are mismanaged and find support slower compared to other Manager products. Editing limitations in search and the complexity for non-technical teams are noted areas for improvement. Users expect easier update processes.
- "There is room for improvement in making the UI more user-friendly. When you search for a password, there are some things you can't edit from the search bar, so you have to go back to the main window and scroll through to edit them."
- "Sometimes the person who doesn't actually use those passwords becomes responsible for the password."
- "The product could be improved by lowering the price - it's expensive."