We connect all workstations, CCTV, and biometric devices. We're using VLANs in Meraki, which is very easy for us. We can access it from anywhere since we are using Meraki in the cloud.
IT Manager at Heat and Control
Graphical user interface (GUI) is the best part and offers compatibility with various firewalls and filtering capabilities
Pros and Cons
- "Meraki does support CLI, but the GUI is purely GUI, which is very easy to access."
- "Tracking native ports with IP addresses is not currently possible in Meraki. This is a potential area of improvement."
What is our primary use case?
How has it helped my organization?
Meraki MS switches support the network management tasks. It is connected to our Cisco Nexus core switch. The connection goes from the server to the Nexus, then to Meraki, and then to the end-users.
What is most valuable?
Changing VLANs is much easier in Meraki compared to other switches using the GUI. The GUI is the best part of Meraki. It's very easy to access.
Meraki does support CLI, but the GUI is purely GUI, which is very easy to access.
The security features, compatibility with other firewalls, and filtering capabilities in the MS switches have been the most beneficial for our network.
What needs improvement?
Tracking native ports with IP addresses is not currently possible in Meraki. I can track by hostname, but not IP address. I have requested this feature from Cisco, and they are working on it. So, this is an area of improvement.
I would like to be able to use it on the local network. Currently, if there is no internet, I cannot use Meraki because it only works through the online portal. I would like to access the switches locally, even if the internet is down. Thie needs to be changed.
Buyer's Guide
Meraki MS Switches
September 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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For how long have I used the solution?
I have been using it for two years. I work with the current update.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. There are no challenges with the stability.
What do I think about the scalability of the solution?
We can extend the switches to the server room. We currently have four to six switches. If we want to add more switches, we can stack them onto existing ones, effectively combining them into a single switch.
I would rate the scalability a ten out of ten. Currently, we have 192 endpoints (48 X 4 ports) connected to our four switches, but we have 240 users. We will replicate the four more switches.
We have already planned and procured four more switches, which need to be implemented. We are in the process of increasing usage.
How are customer service and support?
The technical support needs to be improved. When we had some issues, they asked for the tag. Since Meraki is new to them, there aren't many experienced Cisco engineers who handle Meraki.
There is room for improvement here.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Aruba. My company decided to switch to Meraki. Otherwise, I didn't had any issue Aruba. It was a corporate decision.
How was the initial setup?
I would rate my experience with the initial setup a ten out of ten, with ten being easy to setup.
Deployment time:
Everything was smooth. The deployment model is on the cloud. It is Meraki dashboard. Its own portal.
Deployment process:
It took just half an hour to deploy. We connect to the network and obtain an IP. The switch is added into the portal using the license. Once that's done, we can access the switch in the portal and configure everything there.
What about the implementation team?
It is self-deployed.
No maintenance is requried for Meraki MS switches.
What's my experience with pricing, setup cost, and licensing?
The pricing is very expensive. I would rate it a ten out of ten, with ten being expensive. The total cost for the switches, including future usage, is around 35 lakhs.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. I would recommend other users who have a good internet connection who are considering implementing Meraki MS Switches.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Project Manager and Assistant General Manager at tele
Reliable firewalling solution that's easy to install and configure
Pros and Cons
- "The reliability and ease of configuration are good."
- "The GUI can be improved for a better comfort level."
What is our primary use case?
We used Meraki Switches primarily for firewalling.
How has it helped my organization?
They help us provide reliable solutions to other customers as system integrators.
What is most valuable?
The reliability and ease of configuration are good. I very seldom receive complaints about the switches.
What needs improvement?
The GUI can be improved for a better comfort level.
For how long have I used the solution?
We have been using Meraki Switches for more than seven or eight years.
What do I think about the stability of the solution?
The product has always catered to the specifications, and we haven't had any complaints about it.
What do I think about the scalability of the solution?
Scalability is not a problem. We have it on-premises, and it is easy to scale.
How are customer service and support?
Sometimes, we don't get support. That depends on the product warranty and support conditions. As a system integrator, I rate it a six out of ten as I can't raise any tickets without procuring equipment in my name.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have worked with Sophos.
How was the initial setup?
It is easy to install and usually requires just one technician.
What about the implementation team?
One technician is usually enough for the installation. We manage the implementation ourselves as system integrators.
What was our ROI?
As a system integrator, we don't have that parameter for our markings. Return on investment is not applicable to us.
What's my experience with pricing, setup cost, and licensing?
Compared to other products in the market, it is always expensive.
Which other solutions did I evaluate?
I am not sure about other solutions besides Meraki and Sophos.
What other advice do I have?
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Meraki MS Switches
September 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
ICT Associate at a government with 51-200 employees
Reliable, simple to use, and dependable in various environments
Pros and Cons
- "The most valuable features of Meraki MS Switches are their reliability and simplicity."
- "One area where Meraki MS switches could improve is offering smaller switch sizes for distribution switches."
What is our primary use case?
Meraki MS Switches have revolutionized our network operations. With cloud-based management, deployment is effortless, and monitoring is streamlined.
How has it helped my organization?
Meraki MS Switches have been invaluable in our network management. Compared to other switches, Meraki stands out with features like Power over Ethernet. This capability, along with remote manageability, has transformed our network operations, allowing us to implement changes quickly and efficiently while maintaining our organization's standards. It has been a refreshing change, making our tasks easier and more streamlined.
What is most valuable?
The most valuable features of Meraki MS Switches are their reliability and simplicity. Once they are plugged in, they just work without needing much maintenance. They are dependable in various environments, from office to field settings. With Meraki, you can trust that they will perform reliably, which has been my experience.
What needs improvement?
One area where Meraki MS switches could improve is offering smaller switch sizes for distribution switches, as not all networks require the standard 24 or 48 ports. Having more compact options with fewer ports would be beneficial, especially for distribution switches with only a few connections needed. This could help optimize space, power usage, and cost efficiency, particularly for networks with many end-user switches and few distribution switches.
For how long have I used the solution?
I have been using Meraki MS Switches for over a year.
What do I think about the stability of the solution?
I would rate the stability of the product as a ten out of ten. I have not faced any issues so far.
What do I think about the scalability of the solution?
I would rate the scalability of Meraki MS Switches as a solid ten out of ten. We have approximately 20,000 end users at our company.
How are customer service and support?
The technical support is excellent.
Which solution did I use previously and why did I switch?
Before Meraki, we used a mix of Cisco and other brands. Then we switched exclusively to Cisco and eventually to Meraki.
How was the initial setup?
I would rate the easiness of the initial setup as an eight out of ten. The deployment of Meraki MS switches typically takes a few days. We prepare parameters and schedule remote sessions with our network administrators. The actual session lasts about an hour, but the whole process involves coordination and preparation, including in-house support from an external company.
What's my experience with pricing, setup cost, and licensing?
I would rate the costliness of Meraki MS Switches at around seven out of ten. They are not cheap, but I find them to be a good value for the money. However, I would prefer if the prices were a bit lower.
What other advice do I have?
The analytics and dashboard functionalities of Meraki have greatly enhanced my network monitoring. While I primarily use it to monitor basic parameters like bandwidth and connectivity, it allows me to quickly spot potential issues and react promptly, despite overseeing a wide area.
In high-density environments, my experience with Meraki MS switches has been positive. They handle multiple wireless networks cohesively, including those for office and public use, without issues.
Overall, I would rate Meraki MS Switches as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Operations Engineer at a retailer with 1,001-5,000 employees
Efficient, easy to run, convenient, and provides more visibility
Pros and Cons
- "The solution is efficient and easy to run."
- "The product has no CLI."
What is our primary use case?
I am using MX400, MS320, MX250, and MS250. We also used MX64 before. We have replaced it with MX67.
What is most valuable?
The solution is efficient and easy to run.
What needs improvement?
The product has no CLI. The solution must provide a command line interface like the one in the Cisco environment with a proper iOS interrogation ability. It's the biggest thing for me because we don't know what these devices are doing half the time. It takes a long time to know we've committed a configuration change in Meraki. Sometimes, we have to wait for long before anything happens.
For how long have I used the solution?
I have been using the solution for at least five years.
Which solution did I use previously and why did I switch?
We have also used Cisco routers. They were plugged into NETGEAR Switches in our branches throughout the country. However, my organization wanted more visibility and the ability for our first-line support to do things rather than needing a higher technical level. So, we switched to Meraki.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive.
What other advice do I have?
I will recommend the tool to an organization depending on its needs. It is a convenient product. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Provides good stability, but its technical support services need improvement
Pros and Cons
- "It helps manage multiple switches deployed in different locations with a single console on the cloud."
- "It is not compliant with the requirements of specific industries that want to set it up within a particular region or country."
What is most valuable?
We can build virtual stacking for the switches. It helps manage multiple switches deployed in different locations with a single console on the cloud. If we make any configuration changes, it can be changed across all the features using it.
What needs improvement?
It is a cloud-based product and depends on internet connectivity. It is not limited to specific geographical areas as well. So, we cannot provide these switches in the BFSI segment, especially the banking sector, as they have certain limitations due to regulatory guidelines.
They could add NAS encryption protocol to the switches. Nowadays, many customers enquire about this feature.
For how long have I used the solution?
We have been using Meraki MS Switches for almost eight years.
What do I think about the stability of the solution?
Stability-wise, I rate the product as a nine out of ten.
What do I think about the scalability of the solution?
We have seven to eight customers for Meraki MS Switches from the manufacturing sector. I rate its scalability an eight out of ten.
How are customer service and support?
The product's technical support team needs to take ownership of the problems. There is always room for improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I am working with many product competitors like Ruckus, HP, Juniper, etc.
How was the initial setup?
We have implemented the product in Cisco cloud infrastructure itself. It is a private cloud based on a public cloud setup like AWS, Azure, or Google. It provides connectivity to the devices through the internet via a terminal. We require two people to manage the entire setup for maintenance.
What's my experience with pricing, setup cost, and licensing?
The product's licensing cost is about 30% to 40% of the hardware cost. We have a yearly subscription. All the features are bundled in the licensing component. There are no additional costs involved.
What other advice do I have?
It is one of the best products. It has a very good dashboard and a straightforward configuration. Although, it is not compliant with the requirements of specific industries that want to set it up within a particular region or country. In such cases, we provide them with on-premise solutions.
I recommend it to others and rate it a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Client Manager at GBM
User-friendly and easy to use management console
Pros and Cons
- "The solution is scalable and can accommodate as many devices as needed."
- "The lead time for delivery can be a challenge, and there is room for improvement in this area."
What is our primary use case?
Meraki is a cloud-based solution that can be accelerated to clients and compensate for the entire gamut of networking, switching, wireless, and gateway security. Everything can be managed and monitored from the cloud. It's a multidimensional scenario where clients might have many locations and need infrastructure to be deployed quickly and remotely. If there's no local manpower available at those sites, then these are the ideal use cases for Meraki.
What is most valuable?
For me, management and security is the most valuable feature. Moreover, Meraki has a beautiful management console from where you can manage the entire solution.
From an enterprise level, too, their pricing is reasonable. Being the Cisco umbrella, they are on the higher end but pretty okay.
What needs improvement?
The challenge we face, not only with Meraki but maybe with all vendors, is the delivery timeline because of our global issues. There is a lead time issue that we are facing, specifically on the Cisco or Meraki. If Cisco can work on something with better lead times, they could regain the edge they lost due to delivery delays that have happened for the last two years.
If it's a greenfield kind of opportunity, Meraki does make sense. But, if they can look at opening up a bit of their management portfolio to other vendors, too, maybe it will be more useful because many clients might already have some solutions as part of their environment. In case they have a few switches of some other brand, Fortinet, or they could have switches from HP. If Meraki can also address this point of managing those components as part of their cloud offering, that will help the future upgrade.
There is definitely room for improvement in the delivery lead time. In case someone wants to procure something new, inherently, Cisco was having a challenge even for Cisco hardware to get all the components. Even now, as we see, the delivery lead time is close to four to five months. Clients are not ready to wait for five months for a business to start. They want it immediately. They placed the order today, and in another two to three weeks, they need the hardware.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
Stability had some issues early on, but now it's more or less stable. I have not received many complaints from clients using the Meraki MS Switches. It's pretty okay now and has reached that level of stability.
What do I think about the scalability of the solution?
It is a scalable solution. It's a cloud-based solution, so you can add as many devices as you want.
How are customer service and support?
Initially, there were some challenges related to dependencies. However, since Cisco TAC has taken over, I have noticed a significant improvement in the speed at which issues are resolved. The call is now diverted to the same tag, which has made the process faster and more efficient.
How was the initial setup?
The initial setup is fine. The device is manageable console-wise and has a user-friendly GUI.
What about the implementation team?
When it comes to implementation, it's just a matter of plug-in and start working. A branch could be up and running in half an hour, provided the necessary parameters are set and available.
What's my experience with pricing, setup cost, and licensing?
Meraki MS Switches is neither too expensive nor too cheap, but yes, opex-wise, Meraki is not too cheap. Again, if you want me to rate it on a scale of zero to ten, with ten being the most expensive, I would rate Meraki around six and a half.
Price can be better because if there are other offerings in the market, they are also scaling up, gearing up, and giving most of the functionality similar to what Meraki is able to give. To be competitive in the market, it's better that some pre-thinking can be done from the pricing front too.
The pricing model is based on a yearly renewal because everybody is in the subscription world. But we generally ask clients to go for a three-year upfront purchase. Then, after every three years, they need to renew.
Which other solutions did I evaluate?
Depending on the customer's overall solution, we also work with other networking components, such as Fortinet and other cybersecurity solutions.
What other advice do I have?
If it's a single-location kind of environment, definitely, you have got other options to look at. But if you have a multi-site kind of environment and you need all inherent functionalities starting off from the basic networking, going on to security, and going on to your SD-WAN and other functionalities to be part of the same solution, then it's the right solution that you can look at because it has all these as part of the inherent OS itself. And the biggest benefit that you get is that it is manageable. It's a cloud-based offering, and you can very well manage the entire setup without even being at the site, provided that the environment is on the network.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Global Network Architect at a manufacturing company with 51-200 employees
Single-pane-of-glass, stable, and scalable
Pros and Cons
- "The most beneficial features of Meraki MS Switches are the visibility and convenience they provide."
- "Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls."
What is our primary use case?
We use the solution for our networking.
What is most valuable?
The most beneficial features of Meraki MS Switches are the visibility and convenience they provide. We have a single-pane-of-glass and a cloud-based management dashboard, so we do not need to manually configure each device. This is the greatest advantage. Additionally, they are easy to deploy with zero-touch provisioning, meaning that even those with limited technical knowledge can connect the devices.
What needs improvement?
Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls. They are meant to be simple, but perhaps they should offer advanced features for more experienced users who would like to opt for them. I would suggest improving the price as well, as Meraki MS Switches are quite expensive due to their Cisco branding.
Perhaps in a future release, we could implement security technologies that are not yet available, such as SAC. To do this, we may need to purchase different types of switches; for example, Cisco has an access switch for data centers that allows for virtual port channeling, which cannot be done with a regular switch. However, this is a different market and use case.
The price of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for almost four years.
What do I think about the stability of the solution?
The solution is stable and we have not encountered any issues. Meraki MS Switches have a familiar life cycle, so we are not required to upgrade. Everything can be done automatically as long as we adhere to the most common scenarios; we should be good. We have 150 locations where we use them and we have not experienced any stability issues.
What do I think about the scalability of the solution?
The solution is scalable. The solution is suitable for all organization sizes, except for those that are very large and require a service provider or data center, footage. Meraki should be a good fit as long as a reasonable price can be negotiated and the technology is compatible.
How are customer service and support?
Technical support is quite satisfactory. It may not be as great as Cisco support, but it is much better than other vendors I have had to work with. Response times are still quite fast and we can call someone if we have an urgent problem, with reasonable waiting times. Whenever I have needed help, I either get the answer or am being pointed in the right direction. Overall, it is quite satisfactory.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The pricing varies. If we start with this small eight-plus switch, it is quite inexpensive. However, if we need some ten gig switches, it can be very expensive, ranging up to $10,000 or $18,000. Additionally, we also need to purchase the license, making it more costly than the regular Cisco Catellis.
Which other solutions did I evaluate?
I evaluated Ubiquiti UniFi.
What other advice do I have?
I give the solution an eight out of ten.
It makes sense to purchase Meraki MS Switches if we already have other Meraki devices, such as IPs. Getting the switches is a good choice, or if we plan to use the full Meraki stack, including the firewall, switch, and AP, then we will benefit from visibility in the dashboard. If we mix and match equipment, then it is not ideal as support may not be as good, and we may have difficulty identifying the source of any issues. If we use Meraki, then they will take responsibility for any issues on the network.
Ubiquiti UniFi Switches are the main competitor to Meraki MS Switches because they offer a range of products, including switches, access points, security appliances, cameras, and more. However, Ubiquiti is primarily focused on small-to-middle-sized businesses, and their prices are lower than Meraki's. However, they do not provide the same level of support or documentation as Meraki, and their warranty is much shorter - only one year compared to Meraki's lifetime warranty on data devices.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Engineer at Wipro
Reliable, easy to set up, and expand
Pros and Cons
- "The switches are very stable."
- "At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting."
What is our primary use case?
For our customers, there are multiple locations, around 3,500.
My configuration is to do the configurations on Cisco Meraki Dashboard. There are MS Avant switches, MS switches, MS routers, et cetera. Mostly, I work with all the switches, switch modems and routers, and access points also.
What is most valuable?
The switches are very stable.
It's able to expand.
The product is easy to set up.
What needs improvement?
Sometimes, when we plug the new switch into the internet, they will upgrade there and it'll take time. At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting. In the console, we can find out there if the Cisco Meraki switch is not connected with the Meraki cloud.
The MG21 is not working on a 5G SIM card. It requires 4G SIM cards. Therefore, we are using two links, an internet broadband link and one for MG21 that is on SIM card based for small sites. We all suffer a lot of issues for MG21.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
It is stable as a product. The solution is reliable. There aren't any bugs or glitches.
What do I think about the scalability of the solution?
It is a product that can scale. It's not a problem.
How are customer service and support?
Typically, if I run into issues, I'd run them by my team lead. I don't reach out to Cisco directly. It's a good solution. We don't run into many issues.
Which solution did I use previously and why did I switch?
I previously used Cisco and HP switches.
I've also used an Alcatel switch.
How was the initial setup?
The solution is very straightforward, actually. It is not complex. This is a simple product to configure.
In terms of the ease of setup, I'd rate it a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
I'm not familiar with the exact cost of the solution.
What other advice do I have?
Our organization has a partnership with Meraki.
It is a good product and it is scalable. It is not too complex in terms of configuration. It supports a lot of technology.
I'd rate the product eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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Updated: September 2025
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