I find administration management and the cloud to be valuable features.
Director at a tech services company with 201-500 employees
A stable solution with easy installation and good tech support, but could have better scalability and integrative abilities with on-premises systems
Pros and Cons
- "The solution is stable."
- "The scalability and integrative abilities with on-premises systems could stand improvement."
What is most valuable?
What needs improvement?
The scalability and integrative abilities with on-premises systems could stand improvement.
I am talking about the monitoring features and those directly concerning the internal management systems. The stock switches should be more reliable.
The solution is a bit on the pricey side.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability could be better.
Buyer's Guide
Meraki MS Switches
September 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
How are customer service and support?
The technical support is fine.
How was the initial setup?
The initial setup and deployment are easy.
What's my experience with pricing, setup cost, and licensing?
The price could be lower.
What other advice do I have?
We are satisfied with the solution when it comes to that concerning a small environment.
I use the solution in my company.
I rate Meraki MS Switches as a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.

Director, Network and Telephony at a healthcare company with 1,001-5,000 employees
Easy to use, good visibility, an awesome dashboard, and good support
Pros and Cons
- "It is easy to work with."
- "I would like to add a voice capability to Meraki, to make a call or receive a call."
What is our primary use case?
I use this solution at work and in my house. The network in my house runs on Cisco Meraki. I use it to connect my home network to the internet.
At work, we use it to connect the users, their network, and their computers to the network.
What is most valuable?
It is easy to work with.
The dashboard is awesome. It provides you with very rich information, and when it comes to troubleshooting, it provides you with a wealth of information on the network about what is going on.
It tells you what traffic goes out and what traffic comes in.
It's very good. It provides you with a very deep look and there is a lot of good information if you need it.
What needs improvement?
I would like to add a voice capability to Meraki, to make a call or receive a call. It can be done in the software or some type of hardware.
The switches have wireless, routers, firewalls, and SD-WAN. They have also added cameras to their product lines, as well as the sensors in their product lines.
I like to see to add some voice capability to complete the circle. That would make them complete in terms of having the ability to make a phone call. For example, if I am buying their products and I need a phone, then I would have to go buy a phone from another vendor.
It would be nice because if I had a phone added then I would need to go to any other vendor.
I would have one dashboard where I could see my sensors, my firewall, my switches, my wireless, and I can see the switch, I could see everything. I wouldn't need to go to the dashboard to look at my phone activity. It would all be on one dashboard and involve one vendor.
For how long have I used the solution?
I have used Meraki MS Switches for many years.
I am using the latest version.
What do I think about the stability of the solution?
Meraki MS Switches is a stable product.
What do I think about the scalability of the solution?
Meraki MS Switches are scalable.
How are customer service and technical support?
The technical support is awesome. When you send an email, they respond quickly. They run 24/7.
How was the initial setup?
It is easy to set up.
It is so simple that anyone could install it.
What's my experience with pricing, setup cost, and licensing?
I don't have an issue with the price of this solution.
Which other solutions did I evaluate?
I am currently doing research to see what technology would be best suited for a particular issue that we are facing.
What other advice do I have?
I haven't experienced any problems with this solution.
If I had, I would have switched to another vendor, and I wouldn't use it at home.
I use it at work and at home and I don't have any issues.
I would rate Meraki MS Switches a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Meraki MS Switches
September 2025

Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
CIO at U.S. Metals, Inc.
Great support and definitely worth considering if you are looking for a cloud switch
Pros and Cons
- "I like the support, and basically, that's why I'm using Meraki by Cisco."
- "I've had some hardware failure issues on the POE side on several switches across the years. There seems to be a problem with the POE ports of their unit system."
What is our primary use case?
We use it for network connectivity in our organization. We use it across all of our locations.
It is cloud-based. So, the software is updated to the latest firmware on a regular basis by Cisco. We have a private cloud.
What is most valuable?
I like the support, and basically, that's why I'm using Meraki by Cisco.
What needs improvement?
I've had some hardware failure issues on the POE side on several switches across the years. There seems to be a problem with the POE ports of their unit system.
For how long have I used the solution?
I have been using this solution for probably seven or eight years.
How are customer service and technical support?
They're pretty good. I would give them a 10 out of 10.
What other advice do I have?
If you're looking for cloud switches, I would definitely recommend including them in your evaluation because they're really good.
I would rate Meraki MS Switches a nine out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Operations & Client Support at Scicom Infrastructure Services
Straightforward installation, scalable and stable, with excellent technical support
Pros and Cons
- "Easily installable, with good scalability, stability and technical support."
- "The product demonstrates poor price per performance when compared with its competitors."
What is our primary use case?
A primary use case involves small to mid-sized offices consisting of under five hundred ports.
How has it helped my organization?
While I do not have metrics to demonstrate how the product has improved the functioning of my organization, I can state that the upgrades to the portal have made it easier to manage the switches and the flexibility of the configurations. As for deployment, as you know, there are obviously multiple configuration styles. If you are going to do layer three at the edge, layer three at the core, the flexibility of the devices is very good. I cannot state to what extent improvements accrue to the investment, although I do know it is getting better.
What is most valuable?
The most valuable feature of the product is the console. The second most valuable feature is the technical support and the infrastructure behind the console.
What needs improvement?
Performance is an area in need of improvement. Other systems, such as Juniper switches, perform better for the same or less money. For consistency and ease of use, Cisco is definitely better, but performance is where things fall short.
Price to performance value when compared with competitors is a feature that should be addressed in the next release.
For how long have I used the solution?
I have been working with Meraki MS Switches for four or five years. I try to use the latest models available. I have used the 250 and 450 and will have to check if I used another one.
What do I think about the stability of the solution?
The product has good stability.
What do I think about the scalability of the solution?
The product demonstrates good scalability.
How are customer service and technical support?
I want to use the product so that I may plug it in and set it up in fifteen minutes. Then, when I have to troubleshoot something, it's easy. When I have a problem with the network, I call up technical support and they help. They actually help.
With other companies, when asking for something beyond the scope of technical support's outline, I would have the feeling of being deferred and not receiving the necessary help.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
I choose to rate the product a nine out of ten because of the cost. Remember, you and I are not paying for the equipment. Someone is paying for it. Someone has to be willing to pay the premium for this and they have to see the value. I am not a salesman, but if I want to go with Cisco, I need to show the client the better value of buying Cisco Meraki over Ubiquiti.
Which other solutions did I evaluate?
Another system I evaluated is Juniper switches.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Enterprise Networking Solutions at a tech services company with 201-500 employees
A user-friendly cloud managed access and aggregation switches with a useful visibility feature
Pros and Cons
- "We find value in its ability to enable cloud management and visibility. They are also easy to deploy. It's very convenient because you can see who is accessing, what type of UI system they're using, what applications they're using, the bandwidth, and more."
- "Their subscription model could be better. Some of our customers prefer a one-time payment to a monthly or yearly subscription model, so they don't buy the product. Technical support could also be better."
What is our primary use case?
We provide Meraki Switches to schools, universities, and hospitals.
What is most valuable?
We find value in its ability to enable cloud management and visibility. They are also easy to deploy. It's very convenient because you can see who is accessing, what type of UI system they're using, what applications they're using, the bandwidth, and more. Management is also easy as you can access and manage the switches from anywhere. As it's managed on the cloud, we can support customers remotely if there's a problem.
What needs improvement?
Their subscription model could be better. Some of our customers prefer a one-time payment to a monthly or yearly subscription model, so they don't buy the product. Technical support could also be better.
For how long have I used the solution?
We have been dealing with Meraki MS Switches for about four years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
Meraki MS Switches are scalable.
How are customer service and technical support?
Technical support could be better. Some support agents aren't adequately qualified to support us. Their technical skill needs to improve.
Which solution did I use previously and why did I switch?
Meraki Switches have some advantages compared to others. For example, visibility, management, and auto device detection.
How was the initial setup?
The initial setup is simple.
What about the implementation team?
We provide installation and implementation services. Most of our customers use the warranty for maintenance.
What's my experience with pricing, setup cost, and licensing?
It would be better if they had a one-time purchase option instead of a subscription model.
What other advice do I have?
It's more suitable for medium-sized companies.
On a scale from one to ten, I would give Meraki MS Switches a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Founder at SDWAN Clan
Very useful central dashboard, fantastic documentation and community, and easy to use and configure
Pros and Cons
- "We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community. With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected."
- "It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy."
What is most valuable?
We are using the MS425 series. We like the ease of use, ease of administration, and central dashboard. Meraki also has fantastic documentation and community.
With its central dashboard, we can deploy a generic configuration across hundreds of switches, rather than doing it in the old school way where an individual or a group of engineers would log onto each device via CLI, which takes a long time. So, everything is connected.
What needs improvement?
It can have better security. It needs more security enhancements, and in particular, a zero-trust element. If we could have external and internal users vetted in the same way as a zero-trust network, that will be handy.
For how long have I used the solution?
I have been using this solution for the last nine months.
What do I think about the scalability of the solution?
It is probably not as scalable as Cisco Catalyst 9000 Series, which includes the 9200s, 9300s, and 9500s. Its security requirements aren't as strong as the Cisco DNA portfolio.
Globally, we have about 3,000 users. We're on a five-year subscription. As and when the business requires more, we will increase its usage. We will no doubt adopt the same solution because that's our LAN standard now. It is the global standard.
How are customer service and technical support?
We didn't need their support, but I do know that for any questions, they're normally very helpful. There are lots of configuration guidelines and best practice documentation. Meraki has fantastic documentation and community.
Which solution did I use previously and why did I switch?
I'm currently trying out Cisco 9000 Series Catalyst Switches because this particular customer was stung by a ransomware attack. So, they're looking to lock down every single portion of the network, and they want everything to fall under the banner of a zero-trust network with lots of security tools, agents, and hosts.
How was the initial setup?
It is very easy to install. You probably could get away with zero-touch provisioning or plug-and-play. All the profiles are pre-configured on the central dashboard, and then a non-technical person could be on-site and plug everything in based on how you've drawn things out in a topology drawing. After that, you just take the reins and just check, and that's it.
What other advice do I have?
A lot of customers deploy it during LAN refresh. When Meraki came out, they were the best cloud-based access point. Everything was centrally managed through the central dashboard. It was a cloud-based wireless LAN controller. Then they started to infiltrate into the LAN switching arena. So basically, everyone wants a single pane to administer their network, and that's what you can get with Meraki. It is a single pane incorporating everything from switches to access points to even routers, which are MX SD-WAN.
I would recommend this solution if security is not paramount. If you're a secure industry or a technology company where you want a bit more security, it is probably not suitable for you. It is suitable if you're in retail or manufacturing where security isn't paramount.
I would rate Meraki MS Switches an eight out of ten because they're really easy to configure.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales Engineer at Logicom
Good cloud management and excellent performance, but the technical support needs to be clarified
Pros and Cons
- "The performance is pretty good."
- "Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need."
What is our primary use case?
We primarily use the solution for switches for our clients.
What is most valuable?
The cloud management on the solution is very good.
The Wi-Fi 6 for access points is excellent.
The performance is pretty good.
We've found the initial setup very simple.
The stability of the solution is quite good.
The scalability potential of the solution is great.
What needs improvement?
Clients are very confused by technical support. They seem to have trouble reaching Meraki to get the assistance they need.
I'd prefer if they'd go for Layer 3 features. We do not have access to these yet. Aruba, for example, offers full Layer 3 features.
For how long have I used the solution?
I've been using the solution for about a year at this point. It hasn't been too long just yet.
What do I think about the stability of the solution?
The solution is very stable. The performance is reliable. It doesn't have any bugs or glitches. It doesn't crash and freeze.
What do I think about the scalability of the solution?
The scalability of the solution is rather good. If a company needs to scale, it can do so with ease.
We typically work with small and medium enterprises.
How are customer service and technical support?
There isn't a convenient first-hand way to communicate with technical support right now. The tech support is mainly through Cisco - which is very quick typically. However, with Meraki, which is separate from Cisco, customers can only directly contact support through dashboard licenses and they can't open a case with Meraki effectively. They don't know how to reach the right people, and so they come to us, the distributors, to get answers. We need to advise them to go directly to Meraki technical support as we are not in a position to help them, and they tell us they can't, that Meraki is not available.
Meraki needs to make their technical support policies and processes very clear and to communicate this to their clients so that their clients know how to reach out when there are issues. It shouldn't fall to us.
Which solution did I use previously and why did I switch?
We did not previously work with other solutions, although we are looking at a few options now. We're considering something in two months or so.
How was the initial setup?
The initial setup is not complex. It's very simple and easy to set up. It's straightforward.
The deployment and management are very easy.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing can be high on Cisco. There are options, such as Avaya, that can be a bit lower. The pricing of this solution isn't too bad.
What other advice do I have?
We are a Cisco partner.
We primarily use the solution in our client companies. We don't use the solution ourselves.
I'd recommend this solution to smaller companies and enterprises. For larger-scale organizations, such as campuses, Cisco Catalyst may be better.
Overall, I'd rate the solution at a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Owner at Elifiatek
Rock solid, works well, and lets you see port connections and initiate a service request from the device itself
Pros and Cons
- "Being able to look at every port and see what it is connected to is very useful. Everything seems to be running really well. They've got everything covered. They have a really cool mounting system at the bottom and an access point that you can use to level up your device. It is kind of cool."
- "It would be great if they can get the price down for small businesses."
What is our primary use case?
I am using it to put it in a secure end-to-end solution in my IT lab. I am using MX65. I have got three Meraki solutions. I have the switch, the access point, and the appliance itself.
What is most valuable?
Being able to look at every port and see what it is connected to is very useful. Everything seems to be running really well. They've got everything covered.
They have a really cool mounting system at the bottom and an access point that you can use to level up your device. It is kind of cool.
What needs improvement?
It would be great if they can get the price down for small businesses.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is rock solid.
What do I think about the scalability of the solution?
They are after a certain market, that is, the small business market. You wouldn't put a Meraki solution at an enterprise level. That's not the market that they want to go after. You would probably scale up to full Cisco for that.
How are customer service and technical support?
They've always been really good. To be able to get somebody at the end of the line is the real advantage of having a subscription-based solution. I had to wait for maybe three minutes at the most.
You can initiate a service request from the device itself, which is something that not too many companies do. When you're logged into the interface, you can see who your rep is. You have full connection to support. If you want to learn how to configure VLAN, you just click on the support ticket, it generates a ticket. It figures out your number and other information and sends an inquiry ticket with Meraki, and they call you back.
Which solution did I use previously and why did I switch?
I have used a lot of stuff at the lower end, such as SonicWall, Linksys, and TP-link. I have also used the actual Cisco stuff, but it just never worked together. I haven't worked with Ubiquiti, but I believe that they've got a similar product. I haven't been hands-on with Fortinet, but I understand that they have a quite selective setup as well.
In terms of security and intelligence, Linksys and other such solutions tend to be more for the home business, so they are not really competing with each other. Ubiquiti competes with them, but I haven't worked with Ubiquiti.
How was the initial setup?
Its setup is very easy. A kid could do this stuff. It is cloud-based. There is one interface for all three devices. They are all tied together under a web console.
What about the implementation team?
I configured it myself, and I am not a real techie guy.
You need one person for its maintenance. I pretty much do it all myself.
What's my experience with pricing, setup cost, and licensing?
They can get the price down for small businesses. The way I bought it, I paid hardly anything, and I got all my licensing with it.
The firewall appliance is around $900, and the switches are around $150. This is for the device itself. For licensing, I signed at $70 or something like that for the switch. Technical Support is included in this.
What other advice do I have?
I wouldn't try and manage any piece of Cisco equipment by itself. You wouldn't want to just buy a Meraki Switch. You wouldn't be able to access it the same way as your firewall. It is only when you start off with an MS cloud appliance, you can add on the Meraki stuff.
I would rate Meraki MS Switches a nine out of ten. They are a good rig.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2025
Product Categories
Ethernet SwitchesPopular Comparisons
Cisco Ethernet Switches
Aruba Switches
NETGEAR Switches
MikroTik Routers and Switches
Ubiquiti UniFi Switches
D-Link Ethernet Switches
Fortinet FortiSwitch - Secure Access
Cisco Catalyst Switches
Arista Networks Platform
TP-Link Omada Switches
Juniper EX Series Ethernet Switches
Huawei Ethernet Switches
Cisco Linksys Ethernet Switches
HPE Ethernet Switches
NVIDIA Mellanox
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Can I use Meraki MS125-24 Layer 2 switch' SFP port for 10Gb NAS (as a simple connection)?
- Juniper vs Cisco ethernet switches: Which one is better?
- When evaluating Ethernet Switches, what aspect do you think is the most important to look for?
- Which Ethernet switch do you use? Why?
- What are your recommended Layer 2 and Layer 3 network switches if the main consideration is performance?
- Does anyone have statistics on how often a fire occurs in a computer room?
- Why does Cisco dominate the ethernet switching market?
- Juniper EX4600 vs. Cisco 3850
- What's your number one piece of advice for someone looking to purchase an Ethernet switch?
- User question: which of the following is the best Ethernet Switch?