We deploy the solution on-premises.
IT Specialist at Central Bank of Nigeria
A stable and scalable solution but the pricing could be improved
Pros and Cons
- "The solution is very stable."
- "The pricing of the solution can be improved."
What is our primary use case?
What is most valuable?
The solution is very stable.
What needs improvement?
The pricing of the solution can be improved.
For how long have I used the solution?
We have been using this solution for approximately two years and are currently using version MX64.
Buyer's Guide
Meraki MS Switches
September 2026
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable. There are currently seven people using it in our organization.
How are customer service and support?
We have had a good experience with customer service and support.
What other advice do I have?
I rate the solution seven out of ten. The solution is good, but the pricing can be improved.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees
Easy to gain technical knowledge, highly stable, and good support
Pros and Cons
- "The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily."
- "Meraki MS Switches could improve the process of installing firmware."
- "The price of Meraki MS Switches is high."
What is most valuable?
The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily.
What needs improvement?
Meraki MS Switches could improve the process of installing firmware.
For how long have I used the solution?
I am using Meraki MS Switches for less than one year.
What do I think about the stability of the solution?
Meraki MS Switches are highly stable.
I rate the stability of Meraki MS Switches a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Meraki MS Switches is very good.
I rate the scalability of Meraki MS Switches a ten out of ten.
How are customer service and support?
The support from Meraki MS Switches is very good.
I rate the support from Meraki MS Switches a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
Meraki MS Switches could improve by having a more user-friendly setup.
What about the implementation team?
We have four people that are managing Meraki MS Switches.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MS Switches is high.
I rate the price of Meraki MS Switches a three out of five.
Which other solutions did I evaluate?
Meraki MS Switches are better for stability, scalability, and ease of use, but if you compare the cost-performance ratio, Huawei switches are much better.
What other advice do I have?
I rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Meraki MS Switches
September 2026
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
Network Consultant at Redington
User-friendly, good support, and scalable
Pros and Cons
- "The most valuable feature of Meraki MS Switches is user-friendliness."
- "There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch."
What is our primary use case?
I am using Meraki MS Switches as a network switch. We can monitor the device and end-users on the Meraki Cloud Dashboard.
What is most valuable?
The most valuable feature of Meraki MS Switches is user-friendliness.
What needs improvement?
There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch.
For how long have I used the solution?
I have been using Meraki MS Switches for approximately six months.
What do I think about the stability of the solution?
Meraki MS Switches are stable.
What do I think about the scalability of the solution?
The scalability of Meraki MS Switches is good.
How are customer service and support?
I have received good technical support from Meraki MS Switches.
How was the initial setup?
Meraki MS Switches are simple to set up. The deployment of the solution takes approximately two hours.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MS Switches is less expensive than other similar solutions.
What other advice do I have?
My advice to others is to create a proper dashboard and configuration.
I rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director of IT at a hospitality company with 201-500 employees
Allows you to stagger the firmware updates and is easy to configure and use
Pros and Cons
- "The most valuable features are ease of use and configuration. It has a cloud-based configuration that makes it easy."
- "They tend to have some weird issues with fiber uplinks."
What is most valuable?
The most valuable features are ease of use and configuration. It has a cloud-based configuration that makes it easy.
They've added some improvements to firmware update scheduling where you can stagger the updates, which is the biggest advantage. Prior to that, you could not stagger updates when you have data center switches or stacks, which was difficult. They've now added some improvements for more update processes to stagger devices, which has greatly improved my happiness. It is in beta right now.
What needs improvement?
They tend to have some weird issues with fiber uplinks.
For how long have I used the solution?
I have been using these switches for six years. We have the latest version.
What do I think about the stability of the solution?
They are stable. The only issues I've encountered are with fiber uplinks.
What do I think about the scalability of the solution?
I don't have any scalability issues, but there are certain things for which I probably wouldn't use it, such as storage area, networking, etc. For local LAN, it shouldn't have any scalability issues.
How are customer service and support?
It's usually pretty good. It tends to lack when we run into some bug issues. They take time.
How was the initial setup?
It was straightforward. For maintenance, one to two people are enough for about 200 users.
What's my experience with pricing, setup cost, and licensing?
It depends on what type of equipment you have and other things. We're about $17,000 a year.
What other advice do I have?
I would rate these switches an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It specialist
Reliable, easy to expand, and is straightforward to set up
Pros and Cons
- "We found the initial setup to be easy."
- "As a cloud-based solution, you need to download all the configurations from the headquarters."
- "We have dealt with a few minor bugs."
- "We would like the solution to lower its costs."
What is our primary use case?
Mainly, we do some configurations and allow for ports to be opened on the firewall.
What is most valuable?
For the most part, the solution has been stable.
The solution can scale fairly well.
The cloud-based deployment is very straightforward.
What needs improvement?
We have dealt with a few minor bugs.
We would like the solution to lower its costs.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
The solution is largely stable and reliable. That said, we have faced some very minor bugs here and there. It hasn't been a big deal in general.
What do I think about the scalability of the solution?
The scalability is good. It's likely as scalable as Aruba, for example. If a company needs to expand it, it can do so.
We have 150 people using the solution currently.
How are customer service and support?
We've never contacted technical support. I cannot speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We also work with Aruba.
I've also worked with FortiSwitch in the past, at a different job.
How was the initial setup?
We have found the initial setup to be easy. If it is cloud-based, it's a really easy installation. There is no need for a reprogram mission or something like that or to even worry about having to do some coding.
I cannot recall how long the deployment took. However, it does depend on the internet connection. As a cloud-based solution, you need to download all the configurations from the headquarters.
You only need one manager and two technicians to handle the deployment and maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
Users do have to pay to license the solution.
The pricing could be lowered a bit.
What other advice do I have?
I would recommend the solution, however, it depends on the project.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager at iONE IT Solutions
User friendly dashboard, simple configuration, and effective site blocking
Pros and Cons
- "Meraki MS Switches have a very user-friendly dashboard and the policies are straightforward for sending them to the devices and blocking sites."
- "The traffic reporting should be better in Meraki MS Switches. We want to be able to see all the traffic and where it is going. Additionally, detailed device utilization information would be very helpful for the security personnel."
What is our primary use case?
We are using Meraki MS Switches as a network device in our organization.
What is most valuable?
Meraki MS Switches have a very user-friendly dashboard and the policies are straightforward for sending them to the devices and blocking sites.
What needs improvement?
The traffic reporting should be better in Meraki MS Switches. We want to be able to see all the traffic and where it is going. Additionally, detailed device utilization information would be very helpful for the security personnel.
The solution VPN is based on Windows features. They have to come up with their own solution because of what is happening, sometimes it is connecting and sometimes not. If they had their own tool, these types of issues can be mitigated.
For how long have I used the solution?
I have been using Meraki MS Switches for approximately six months.
What other advice do I have?
I rate Meraki MS Switches an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech services company with 201-500 employees
A stable solution with easy installation and good tech support, but could have better scalability and integrative abilities with on-premises systems
Pros and Cons
- "The solution is stable."
- "We are satisfied with the solution when it comes to that concerning a small environment."
- "The scalability and integrative abilities with on-premises systems could stand improvement. I am talking about the monitoring features and those directly concerning the internal management systems."
What is most valuable?
I find administration management and the cloud to be valuable features.
What needs improvement?
The scalability and integrative abilities with on-premises systems could stand improvement.
I am talking about the monitoring features and those directly concerning the internal management systems. The stock switches should be more reliable.
The solution is a bit on the pricey side.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability could be better.
How are customer service and support?
The technical support is fine.
How was the initial setup?
The initial setup and deployment are easy.
What's my experience with pricing, setup cost, and licensing?
The price could be lower.
What other advice do I have?
We are satisfied with the solution when it comes to that concerning a small environment.
I use the solution in my company.
I rate Meraki MS Switches as a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Director, Network and Telephony at a healthcare company with 1,001-5,000 employees
Easy to use, good visibility, an awesome dashboard, and good support
Pros and Cons
- "It is easy to work with."
- "I use it at work and at home and I don't have any issues."
- "I would like to add a voice capability to Meraki, to make a call or receive a call."
What is our primary use case?
I use this solution at work and in my house. The network in my house runs on Cisco Meraki. I use it to connect my home network to the internet.
At work, we use it to connect the users, their network, and their computers to the network.
What is most valuable?
It is easy to work with.
The dashboard is awesome. It provides you with very rich information, and when it comes to troubleshooting, it provides you with a wealth of information on the network about what is going on.
It tells you what traffic goes out and what traffic comes in.
It's very good. It provides you with a very deep look and there is a lot of good information if you need it.
What needs improvement?
I would like to add a voice capability to Meraki, to make a call or receive a call. It can be done in the software or some type of hardware.
The switches have wireless, routers, firewalls, and SD-WAN. They have also added cameras to their product lines, as well as the sensors in their product lines.
I like to see to add some voice capability to complete the circle. That would make them complete in terms of having the ability to make a phone call. For example, if I am buying their products and I need a phone, then I would have to go buy a phone from another vendor.
It would be nice because if I had a phone added then I would need to go to any other vendor.
I would have one dashboard where I could see my sensors, my firewall, my switches, my wireless, and I can see the switch, I could see everything. I wouldn't need to go to the dashboard to look at my phone activity. It would all be on one dashboard and involve one vendor.
For how long have I used the solution?
I have used Meraki MS Switches for many years.
I am using the latest version.
What do I think about the stability of the solution?
Meraki MS Switches is a stable product.
What do I think about the scalability of the solution?
Meraki MS Switches are scalable.
How are customer service and technical support?
The technical support is awesome. When you send an email, they respond quickly. They run 24/7.
How was the initial setup?
It is easy to set up.
It is so simple that anyone could install it.
What's my experience with pricing, setup cost, and licensing?
I don't have an issue with the price of this solution.
Which other solutions did I evaluate?
I am currently doing research to see what technology would be best suited for a particular issue that we are facing.
What other advice do I have?
I haven't experienced any problems with this solution.
If I had, I would have switched to another vendor, and I wouldn't use it at home.
I use it at work and at home and I don't have any issues.
I would rate Meraki MS Switches a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CIO at U.S. Metals, Inc.
Great support and definitely worth considering if you are looking for a cloud switch
Pros and Cons
- "I like the support, and basically, that's why I'm using Meraki by Cisco."
- "If you're looking for cloud switches, I would definitely recommend including them in your evaluation because they're really good."
- "I've had some hardware failure issues on the POE side on several switches across the years. There seems to be a problem with the POE ports of their unit system."
What is our primary use case?
We use it for network connectivity in our organization. We use it across all of our locations.
It is cloud-based. So, the software is updated to the latest firmware on a regular basis by Cisco. We have a private cloud.
What is most valuable?
I like the support, and basically, that's why I'm using Meraki by Cisco.
What needs improvement?
I've had some hardware failure issues on the POE side on several switches across the years. There seems to be a problem with the POE ports of their unit system.
For how long have I used the solution?
I have been using this solution for probably seven or eight years.
How are customer service and technical support?
They're pretty good. I would give them a 10 out of 10.
What other advice do I have?
If you're looking for cloud switches, I would definitely recommend including them in your evaluation because they're really good.
I would rate Meraki MS Switches a nine out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Preventa TI at a tech services company with 51-200 employees
Good quality, integrates well, and provide a guarantee
Pros and Cons
- "The main features of Meraki MS Switches are integration, high quality, and hardware guarantee."
- "The solution does not fit all use cases."
What is our primary use case?
I use this solution as a network switch in colleges.
What is most valuable?
The main features of Meraki MS Switches are integration, high quality, and hardware guarantee.
What needs improvement?
The solution does not fit all use cases.
For how long have I used the solution?
I have used Meraki MS Switches within the last 12 months.
How are customer service and technical support?
I have not used technical support. However, I have used documentation for the solution.
Which other solutions did I evaluate?
I have evaluated other firewalls, such as Aruba.
What other advice do I have?
I rate Meraki MS Switches a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Meraki MS Switches Report and get advice and tips from experienced pros
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Updated: September 2026
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