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Technical Consultant at GMA
MSP
Scalable solution but the deployment is restrictive and comes with problems
Pros and Cons
  • "This is an OK solution for small to medium-sized businesses with no IT staff."
  • "This product depends on a cloud connection in order to function. If you have an unstable internet connection or other connectivity issues the product will not function as expected."

What is our primary use case?

We use the solution for switching only because it was already in place at an organization we took over who sold Meraki. We continue to use the Meraki solution as switches on that network.

What needs improvement?

Personally, I don't like the product because I don't like the idea of losing all functionality if your license for the cloud is not current and paid or if the cloud cannot be accessed. I wouldn't recommend these switches for most organizations because the cloud-based deployment is restrictive and comes with problems. The only reason I can see choosing this product is if your organization is totally non-IT, on-premises and you are comfortable leaving IT services in the hands of somebody else.

Realistically, the pricing should be improved to match the services and features provided. This also should be enhanced so that you are able to use the product when there is no cloud connectivity.

Because of dependence on the cloud, my strongest advice to people considering this solution is to make sure you have a reliable internet connection.

As far as future improvements to the product, it is not a concern for us as we are not doing additional installations at this point and would probably hope, instead, to phase out the use of the product.

For how long have I used the solution?

We have been using this solution only for the last year.

What do I think about the stability of the solution?

I have not experienced any bugs while using the product, but in trawling the internet for more information and doing some research, it seems that there can be a lot of problems with this solution. We have not experienced any of these problems ourselves.

Buyer's Guide
Meraki MS Switches
June 2025
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What do I think about the scalability of the solution?

The product is scalable and can work if you're a small to medium-sized business. I wouldn't want to use Meraki in an enterprise network. At the moment we have about six clients sites where the Meraki device is used for storage. That is a total of about 40 or so end-users. 

How are customer service and support?

I have not had the reason to use customer services or technical support.

Which solution did I use previously and why did I switch?

We are currently using Meraki at some sites but we are also using NETGEAR. NETGEAR is our preferred switch kit. We normally would prefer not to use Meraki at all. We were forced to use it because a customer we took over already had the Meraki switches.

How was the initial setup?

The initial setup can be straightforward if you don't make it too complicated by trying to do a lot of customization. The entire setup took us about four hours.

What about the implementation team?

We did not use a vendor team for the implementation, we did it ourselves.

What's my experience with pricing, setup cost, and licensing?

With the solution that we currently have, I think it costs about 1,200 pounds a year. They bill on a yearly basis. There are no licensing costs in addition to the standard yearly licensing fees, but of course, you have to buy the kit. It is the nature of this type of product to require that type of initial capital expenditure.

What other advice do I have?

It is very important that people considering this solution have or can implement a very reliable internet connection. The product needs this to access the cloud.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six. It is just too limited to be rated any higher.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Manager at IMP Bautest AG
Real User
Offers ability to configure multiple switches in one step which is an incredible feature
Pros and Cons
  • "This is a sophisticated product with easy configuration that can save time and effort."
  • "The pricing needs to be more competitive with other products on the market."

What is our primary use case?

We've chosen the Meraki product because the configuration is very simple. They are Cisco products, so we are sure of their reputation, the quality, the brand, the performance, and the support.

What is most valuable?

What we like best is that the product makes configuration easy. We can configure a whole bunch of switches or ports at the same time. For example, if we select 200 ports and change some parameters, these options will be applied two minutes later on every branch anywhere in the world where we have selected the switches. This ability to configure multiple switches in one step is an incredible feature.

What needs improvement?

One simple way to improve the product is to reconsider the price. They are more expensive than their competitors. You have to take into account that it is Meraki by Cisco and they know they are the best and that if you need a less expensive solution you can buy other products. If you want the best, you have to pay for it. But certainly they are a bit more expensive than the competitors.

For how long have I used the solution?

We have been using this solution for one-and-a-half years.

What do I think about the stability of the solution?

For us, this product has been very stable. We have had zero problems concerning stability.

What do I think about the scalability of the solution?

This solution is currently serving about 270 users within our company. I think the product is very scalable and it would not matter how many users we add.

How are customer service and technical support?

I have been in touch with technical support. The support is of course in English because they are an English speaking company, but the support was all very clear to me. The resolution of our issue was easy and it took maybe about 30 minutes for issues I called about. With any problems or questions that we had, they were there to help and we had a fast resolution every time. So personally I am very happy with the support.

Which solution did I use previously and why did I switch?

Before we switched to Cisco Meraki, we were using Hewlett Packard Enterprise Switches. They are not cloud-managed and it's not a software-defined network solution. I don't know if we can compare these one-to-one. But we did make the change because we thought it was a better fit for our network model and the solution was a better fit for our ultimate goals.

How was the initial setup?

The initial setup was very easy. We deployed eight switches with about 350 ports. Configuration of that took about two days.

What about the implementation team?

We did not need help from the vendor or an installation team. I did it by myself.

What's my experience with pricing, setup cost, and licensing?

I know that Cisco is a bit more expensive than its competitors. I know that we bought a license for a three-year term and that you can get discounts based on the length of the term. However, I do not know the exact amount that we pay.

Which other solutions did I evaluate?

Actually, we did not consider other solutions when we decided to make the switch. I had read many things about Cisco Meraki and a lot of my colleges are using this solution. I went to visit some places that were using the solution and they showed me what it could do. I was satisfied with what my colleagues showed me about the solution when I was at their businesses and we bought the solution based on that impression.

What other advice do I have?

My advice to other people who are looking into this solution is that if they need a fast, scalable and easy-to-manage solution, they can buy a Cisco Meraki product. They pay the price for the quality of the product and the ease of use. It is not the cheapest, but it is the best. Maybe the time you save in configuration and use over other products is worth the extra cost.

On a scale from one to ten where one is the worst and ten is the best, I would rate Meraki Cisco as a nine. It is not a ten because of the price and if you give ten of ten points there is no room for improvement. Everything can improve, even the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Meraki MS Switches
June 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
IT Specialist at Central Bank of Nigeria
Real User
A stable and scalable solution but the pricing could be improved
Pros and Cons
  • "The solution is very stable."
  • "The pricing of the solution can be improved."

What is our primary use case?

We deploy the solution on-premises.

What is most valuable?

The solution is very stable.

What needs improvement?

The pricing of the solution can be improved.

For how long have I used the solution?

We have been using this solution for approximately two years and are currently using version MX64.

What do I think about the scalability of the solution?

The solution is scalable. There are currently seven people using it in our organization.

How are customer service and support?

We have had a good experience with customer service and support.

What other advice do I have?

I rate the solution seven out of ten. The solution is good, but the pricing can be improved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Hardware and Networks Support Executive at a manufacturing company with 501-1,000 employees
Real User
Easy to gain technical knowledge, highly stable, and good support
Pros and Cons
  • "The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily."
  • "Meraki MS Switches could improve the process of installing firmware."

What is most valuable?

The most valuable features of Meraki MS Switches are ease of use, and we can find technical knowledge easily.

What needs improvement?

Meraki MS Switches could improve the process of installing firmware.

For how long have I used the solution?

I am using Meraki MS Switches for less than one year.

What do I think about the stability of the solution?

Meraki MS Switches are highly stable.

I rate the stability of Meraki MS Switches a ten out of ten.

What do I think about the scalability of the solution?

The scalability of Meraki MS Switches is very good.

I rate the scalability of Meraki MS Switches a ten out of ten.

How are customer service and support?

The support from Meraki MS Switches is very good.

I rate the support from Meraki MS Switches a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

Meraki MS Switches could improve by having a more user-friendly setup.

What about the implementation team?

We have four people that are managing Meraki MS Switches.

What's my experience with pricing, setup cost, and licensing?

The price of Meraki MS Switches is high.

I rate the price of Meraki MS Switches a three out of five.

Which other solutions did I evaluate?

Meraki MS Switches are better for stability, scalability, and ease of use, but if you compare the cost-performance ratio, Huawei switches are much better.

What other advice do I have?

I rate Meraki MS Switches a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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AkshayPrakashan - PeerSpot reviewer
Network Consultant at Redington
Reseller
User-friendly, good support, and scalable
Pros and Cons
  • "The most valuable feature of Meraki MS Switches is user-friendliness."
  • "There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch."

What is our primary use case?

I am using Meraki MS Switches as a network switch. We can monitor the device and end-users on the Meraki Cloud Dashboard.

What is most valuable?

The most valuable feature of Meraki MS Switches is user-friendliness.

What needs improvement?

There are some limitations in Meraki MS Switches. Other switches have more options, such as the Cisco Catalyst Switch.

For how long have I used the solution?

I have been using Meraki MS Switches for approximately six months.

What do I think about the stability of the solution?

Meraki MS Switches are stable.

What do I think about the scalability of the solution?

The scalability of Meraki MS Switches is good.

How are customer service and support?

I have received good technical support from Meraki MS Switches.

How was the initial setup?

Meraki MS Switches are simple to set up. The deployment of the solution takes approximately two hours.

What's my experience with pricing, setup cost, and licensing?

The price of Meraki MS Switches is less expensive than other similar solutions.

What other advice do I have?

My advice to others is to create a proper dashboard and configuration.

I rate Meraki MS Switches a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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reviewer1768326 - PeerSpot reviewer
It specialist
Real User
Reliable, easy to expand, and is straightforward to set up
Pros and Cons
  • "We found the initial setup to be easy."
  • "We have dealt with a few minor bugs."

What is our primary use case?

Mainly, we do some configurations and allow for ports to be opened on the firewall. 

What is most valuable?

For the most part, the solution has been stable.

The solution can scale fairly well. 

The cloud-based deployment is very straightforward.

What needs improvement?

We have dealt with a few minor bugs. 

We would like the solution to lower its costs. 

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The solution is largely stable and reliable. That said, we have faced some very minor bugs here and there. It hasn't been a big deal in general.

What do I think about the scalability of the solution?

The scalability is good. It's likely as scalable as Aruba, for example. If a company needs to expand it, it can do so. 

We have 150 people using the solution currently.

How are customer service and support?

We've never contacted technical support. I cannot speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

We also work with Aruba.

I've also worked with FortiSwitch in the past, at a different job.

How was the initial setup?

We have found the initial setup to be easy. If it is cloud-based, it's a really easy installation. There is no need for a reprogram mission or something like that or to even worry about having to do some coding. 

I cannot recall how long the deployment took. However, it does depend on the internet connection. As a cloud-based solution, you need to download all the configurations from the headquarters. 

You only need one manager and two technicians to handle the deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

Users do have to pay to license the solution. 

The pricing could be lowered a bit.

What other advice do I have?

I would recommend the solution, however, it depends on the project. 

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1506144 - PeerSpot reviewer
IT Infra Head at a consumer goods company with 1,001-5,000 employees
Real User
User friendly dashboard, simple configuration, and effective site blocking
Pros and Cons
  • "Meraki MS Switches have a very user-friendly dashboard and the policies are straightforward for sending them to the devices and blocking sites."
  • "The traffic reporting should be better in Meraki MS Switches. We want to be able to see all the traffic and where it is going. Additionally, detailed device utilization information would be very helpful for the security personnel."

What is our primary use case?

We are using Meraki MS Switches as a network device in our organization.

What is most valuable?

Meraki MS Switches have a very user-friendly dashboard and the policies are straightforward for sending them to the devices and blocking sites.

What needs improvement?

The traffic reporting should be better in Meraki MS Switches. We want to be able to see all the traffic and where it is going. Additionally, detailed device utilization information would be very helpful for the security personnel.

The solution VPN is based on Windows features. They have to come up with their own solution because of what is happening, sometimes it is connecting and sometimes not. If they had their own tool, these types of issues can be mitigated.

For how long have I used the solution?

I have been using Meraki MS Switches for approximately six months.

What other advice do I have?

I rate Meraki MS Switches an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1687242 - PeerSpot reviewer
Director at a tech services company with 201-500 employees
Reseller
A stable solution with easy installation and good tech support, but could have better scalability and integrative abilities with on-premises systems
Pros and Cons
  • "The solution is stable."
  • "The scalability and integrative abilities with on-premises systems could stand improvement."

What is most valuable?

I find administration management and the cloud to be valuable features.

What needs improvement?

The scalability and integrative abilities with on-premises systems could stand improvement. 

I am talking about the monitoring features and those directly concerning the internal management systems. The stock switches should be more reliable. 

The solution is a bit on the pricey side. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The scalability could be better. 

How are customer service and support?

The technical support is fine. 

How was the initial setup?

The initial setup and deployment are easy. 

What's my experience with pricing, setup cost, and licensing?

The price could be lower. 

What other advice do I have?

We are satisfied with the solution when it comes to that concerning a small environment. 

I use the solution in my company. 

I rate Meraki MS Switches as a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: June 2025
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