We use Active Directory as a single sign-on when integrating it into applications.
Enterprise Technical Support at a government with 10,001+ employees
A solution with great audit, authentication and authorization features
Pros and Cons
- "Audit, authentication and authorization are the best features."
- "There is room for improvement."
What is our primary use case?
What is most valuable?
Audit, authentication and authorization are the best features.
What needs improvement?
There is room for improvement. Microsoft is always working to improve their solutions and features.
What do I think about the stability of the solution?
It is a stable solution. Microsoft Active Directory is the bread and butter for Microsoft, so they're always working on improvements.
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Microsoft Active Directory
September 2025

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What do I think about the scalability of the solution?
It is a scalable solution. Our organization has more than 45,000 users and nearly 300 users in our IT sector. We have a dedicated team for maintenance and segregate responsibilities into different departments.
How are customer service and support?
We always use tech support from Microsoft. If we can solve it internally by ourselves, we do, but if there are other issues related to Active Directory, we create a ticker and reach out to them. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex but depends on the organization's policies.
What other advice do I have?
I rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Specialist at Wattum
Useful group policies, but lacking integration and support speed could improve
Pros and Cons
- "The most valuable feature of Microsoft Active Directory is the group policies."
- "Microsoft Active Directory could improve by having better integration with other solutions."
What is our primary use case?
This solution helps big companies that have lots of employees.
What is most valuable?
The most valuable feature of Microsoft Active Directory is the group policies.
What needs improvement?
Microsoft Active Directory could improve by having better integration with other solutions.
For how long have I used the solution?
I have been using Microsoft Active Directory for approximately 10 years.
What do I think about the stability of the solution?
The stability of Microsoft Active Directory could improve.
What do I think about the scalability of the solution?
Microsoft Active Directory is scalable. However, in 2008 there were some problems encountered, such as crashes, load balancing, and coverage for the main Active Directory.
I have used this solution with approximately 1,000 users.
How are customer service and support?
I have used the support from Microsoft Active Directory but they take a long time to respond. I have found all the information I needed online.
I rate the support from Microsoft Active Directory a two out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of the solution was complex.
What about the implementation team?
We used a third party for the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The version of Microsoft Active Directory I was using was expensive because it was used for large companies.
What other advice do I have?
The amount of people required for the maintenance of the solution depends on the size of the company. If there is a large company, one administrator and two assistant administrators should be sufficient.
I would not recommend this solution. Microsoft Azure has the same features in the cloud and I would like to learn about it more and others should too.
I rate Microsoft Active Directory a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Active Directory
September 2025

Learn what your peers think about Microsoft Active Directory. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Enterprise Systems Specialist at KCB Bank Group
Offers its users to use its authentication and authorization capabilities
Pros and Cons
- "The solution's technical support is good."
- "Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases."
What is our primary use case?
My company uses Microsoft Active Directory as an identity and access management solution. The tool is used for its authentication capabilities in my company.
What is most valuable?
The most valuable features of the solution are its capabilities in areas like authentication and authorization, which include aspects like configuring permissions on folders and assigning permissions to security groups configured in Microsoft Active Directory.
What needs improvement?
I feel that Microsoft Active Directory is a superior solution to the other products available in the market.
Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases.
For how long have I used the solution?
I have been using Microsoft Active Directory for more than ten years.
How are customer service and support?
The solution's technical support is good.
How was the initial setup?
The product's initial setup phase was straightforward as it can be done within the operating system, after which you can take care of the configuration part to complete the setup process.
The solution is deployed on a hybrid cloud model.
What other advice do I have?
Microsoft Active Directory is an excellent product.
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at Mongolian Mining Corporation
An easy-to-use tool that allows one to control multiple users while offering a good scalability option
Pros and Cons
- "The most valuable feature of the solution is that it is an easy-to-use tool."
- "The cloud service of Microsoft Active Directory is an area with certain shortcomings that need improvement."
What is our primary use case?
My company uses Microsoft Active Directory to control multiple users.
What is most valuable?
The most valuable feature of the solution is that it is an easy-to-use tool.
What needs improvement?
The cloud service of Microsoft Active Directory is an area with certain shortcomings that need improvement.
Microsoft Active Directory's stability can be improved.
For how long have I used the solution?
I have experience with Microsoft Active Directory. I use the solution's basic version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight or nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution.
Microsoft Active Directory is used by 150 employees in our company.
My company does plan to increase the use of Microsoft Active Directory in the future.
How was the initial setup?
The initial setup of Microsoft Active Directory is complex.
The deployment of Microsoft Active Directory took maybe half a year.
Including managers, engineers, and developers, there is a need for ten people to manage the solution's deployment and maintenance.
What about the implementation team?
The installation phase of Microsoft Active Directory was carried out with the help of a consultant.
What's my experience with pricing, setup cost, and licensing?
My company makes payments every quarter towards the licensing costs of the product. I feel Microsoft Active Directory is an affordable product.
What other advice do I have?
I would tell those planning to use the solution that it is a very easy-to-use product.
I rate the overall solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at Yarix S.r.l.
Manages credentials, lifecycle, dynamic provisioning, and network infrastructure and supports network management and security
Pros and Cons
- "Active Directory plays a focal point in security management, encompassing aspects like credential management, lifecycle, dynamic provisioning, and the network infrastructure of customers."
- "I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms."
What is our primary use case?
Active Directory can be useful as an identity provider and management solution. It helps network managers with the entire user lifecycle, from creation to termination. This includes the provisioning process, the accounting process, and the authorization process. By centralizing user management, Active Directory can help improve security.
How has it helped my organization?
Active Directory plays a focal point in security management, encompassing aspects like credential management, lifecycle, dynamic provisioning, and the network infrastructure of customers.
Our work pertains to security applications, not system management. In essence, it's about Microsoft's Active Directory, not Microsoft System. We are all collectively interested in its potential.
What is most valuable?
I like the integration with the Microsoft suite of products. This makes it easy to create a unified and centrally managed network.
What needs improvement?
I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms.
For how long have I used the solution?
I have been using Active Directory for more than ten years. We consistently upgrade our server system to incorporate the new version, ensuring that we operate with the most recent release.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
There were no problems with scalability. We could manage networks of hundreds and thousands of users.
Everyone in our organization is using this solution. We use this solution regularly.
How are customer service and support?
The support is quite good, but usually, we don't need to reach out to Microsoft's support directly because most issues can be resolved through our integrator. It's one of the standout aspects of this solution in the world. We easily find the solutions.
How was the initial setup?
The setup is not as straightforward as I would like it to be. It was a lot more complex to configure the console in Active Directory.
What about the implementation team?
The deployment process depends on the features you want to implement and the size of the network. In general, it can take a few days to a few weeks to deploy Active Directory.
We deploy and manage Active Directory in-house, but we do use a system integrator for some specific tasks, such as designing the Active Directory infrastructure. While we provide recommendations and implement certain functionalities, our customers are responsible for direct management, sometimes with the support of an integrator for tasks beyond their expertise.
To activate the Active Directory feature, you need to establish a controlled system. This involves creating a forest and distinguishing between various active directory instances and different forests.
Additionally, user insertion is essential, along with segmenting users and resources into distinct groups. Configuration is necessary for each parameter, from account metering to endpoint management. Ultimately, consolidation must be achieved. This process is complex and time-consuming.
Therefore, the number of people required for maintenance and deployment depends on the complexity and the size. It requires us to map out the architecture accurately. The infrastructure includes both managerial and technical roles.
What's my experience with pricing, setup cost, and licensing?
It's not overly expensive. It's considered a base function by Microsoft. We're required to pay for the license, which is based on the frequency of service usage. It's on a yearly basis.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
I suggest managing security aspects since it serves as a focal point for managing credentials and financial operations. A keen focus is essential.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Groupement Berkine
Easy-to-configure product with efficient scalability
Pros and Cons
- "It is easy to understand all the components."
- "The product's premium support services could be less expensive."
What is our primary use case?
We use Microsoft Active Directory to manage users, computers, servers, and group policies.
What is most valuable?
It is easy to use and configure. It is easy to understand all the components as well.
What needs improvement?
The product's premium support services are expensive. It could be better.
For how long have I used the solution?
We have been using Microsoft Active Directory since 2008.
What do I think about the stability of the solution?
We didn’t encounter stability-related issues with architecture.
What do I think about the scalability of the solution?
It is a scalable product. We have 20 administrators to manage multiple sites and 3000 users for Microsoft Active Directory.
How are customer service and support?
We used Microsoft premium support earlier. It was expensive, and we had to pay extra for a complex issue. Now, we take help from local support partners with access to different areas.
What about the implementation team?
We receive help from Microsoft partners for installation.
Which other solutions did I evaluate?
Microsoft Active Directory is the product that is most used around the world. So we follow that. We are a joint venture between national companies and international companies. They already use Microsoft; thus, we opted for the product.
What other advice do I have?
I recommend Microsoft Active Directory to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Easy-to-setup product with good stability
Pros and Cons
- "It is an all-in-one solution for cybersecurity and is available at a very low price."
- "There could be enough material to learn about the product."
What is our primary use case?
We use Azure Active Directory Identity Protection for conditional access features.
What is most valuable?
It is an all-in-one solution for cybersecurity and is available at a very low price.
What needs improvement?
There could be enough material to learn about the product.
For how long have I used the solution?
We have been using Azure Active Directory Identity Protection for five years. At present, we use the latest version.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
The product is suitable for small and medium businesses.
How was the initial setup?
The product’s initial setup process is easy. It takes two to three hours to complete and requires two people to execute the deployment.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a five out of ten.
What other advice do I have?
I recommend Azure Active Directory Identity Protection to others and rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Systems and Infrastructures - IT Dept. at TWINSET
I like that you can sync cloud and on-prem users and groups
Pros and Cons
- "One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable."
- "Active Directory's user experience is a little dated. Group policy management should be more customizable."
What is our primary use case?
We use Active Directory for domain and infrastructure management.
What is most valuable?
One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable.
What needs improvement?
Active Directory's user experience is a little dated. Group policy management should be more customizable.
For how long have I used the solution?
I have used Active Directory for a year and a half.
What do I think about the stability of the solution?
I rate Active Directory nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Active Directory eight out of 10 for scalability.
How are customer service and support?
I primarily go to the Microsoft knowledge base for support. It's fairly comprehensive.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I rate Active Directory seven out of 10 for affordability.
What other advice do I have?
I rate Microsoft Active Directory nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: September 2025
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