Microsoft Dynamics CRM Reviews

The solution has a wide range of uses in addition to CRM. Currently, it is being used for finance project management, IT ticketing system, and capturing and monitoring strategic KPIs.

The solution is versatile and customizable.

The solution can be improved by reducing the customer service response time.

I have been using the solution for over a year.

The solution is stable.

The solution is scalable.

From my experience, the solution's tech support could improve with a quicker response time.

If there is no customization the initial setup is straightforward, but it can become complicated depending on the level of customization required.

The cost varies on multiple factors including customization and the number of users.

I give the solution a seven out of ten.

We are using Microsoft Dynamics CRM mostly for team collaboration and customer information.

The most valuable feature in Microsoft Dynamics CRM is funneling.

Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is stable.

We have been able to extend the limits of Microsoft Dynamics CRM in the two years we have been using it.

We have approximately 500 users using this solution. Everyone at the company is using it. As our company grows we will increase the usage of the solution.

I have used many other solutions, such as Jira.

The initial setup of Microsoft Dynamics CRM is straightforward.

The deployment of the solution was done in-house.

We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it.

We have approximately 10 IT support staff for this solution. The IT staff includes engineers and managers.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

We use Microsoft Dynamics CRM to record the pipeline and activities.

My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.

Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard.

I've been using Microsoft Dynamics CRM since I joined the company. I've been using it for around two years now.

Microsoft Dynamics CRM is a stable solution. The stability of the solution is enough for me, and I haven't seen the server being down. So far, Microsoft Dynamics CRM is okay in terms of stability.

My company has a dedicated IT team, specifically an internal MIT team that takes care of issues with Microsoft, so the MIT team is responsible for contacting the Microsoft Dynamics CRM support team.

Before I joined my current company, I used Salesforce CRM.

I'm not aware of the pricing for Microsoft Dynamics CRM.

I'm not an implementer. My role here in the company is presales.

Over a hundred people use Microsoft Dynamics CRM in the company, and it's a solution that's used every day. Users are product managers and people from the channel and delivery teams. I have no information if the company plans to increase usage of the solution.

My advice to people looking into using Microsoft Dynamics CRM is that it's a good solution because if you're in a Microsoft environment, the solution has compatibility with different Microsoft products and features such as Office, Outlook, etc.

My rating for Microsoft Dynamics CRM is eight out of ten.

My company is a customer or user of the solution.

I have not used the solution, but it can be used for customer relationship management.

The most valuable feature of Microsoft Dynamics CRM is its performance.

The price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately 10 years.

The stability of Microsoft Dynamics CRM is good.

Microsoft Dynamics CRM is scalable. I have not used the solution, but my clients tell me it is scalable.

Microsoft Dynamics CRM's price is too high.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

We use Microsoft Dynamics to call the client and verify their information.

Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works. 

Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out. 

I've been using Dynamics for two years.

Dynamics CRM is highly stable.

The scalability is great. We have approximately 100 people using Dynamics at my company.

I'm not sure why we switched to Dynamics, but it's one of the most popular CRM programs that many companies use.

I rate Microsoft Dynamics CRM eight out of 10. I'd say go for it. It's user-friendly, and I believe it's reasonably priced.

Microsoft Dynamics CRM is used for planning.

The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365.

The overall price of Microsoft Dynamics CRM could improve.

I have been using Microsoft Dynamics CRM for approximately two years.

Microsoft Dynamics CRM is a stable solution.

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

The initial installation of Microsoft Dynamics CRM is not difficult.

We did the implementation of Microsoft Dynamics CRM.

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a seven out of ten.

I was using Microsoft Dynamics CRM for customer relations and sales.

Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.

There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use. 

I have been using Microsoft Dynamics CRM for approximately five years.

Microsoft Dynamics CRM is a stable solution. We never had any problems, it was always running well.

The scalability of Microsoft Dynamics CRM is good.

The support from Microsoft would improve. Most of the time of the day is terrible. We use a third-party vendor to handle issues we have.

I have previously used Salesforce. Microsoft Dynamics CRM is a little bit different than Salesforce, but they're competing well. Microsoft Dynamics CRM was not a bad solution.

Microsoft Dynamics CRM's initial setup was simple.

I rate Microsoft Dynamics CRM a seven out of ten.

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

Microsoft Dynamics CRM could improve by being more user-friendly.

I have been using Microsoft Dynamics CRM for approximately 10 years.

Microsoft Dynamics CRM is a stable solution.

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

We have had some issues with the solution but they have been normal issues and the support has been fine.

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.