Microsoft Dynamics CRM Reviews

We use this solution to track our client's information, plans, and discussions we have with them.

The history of engagement with our customers, including all conversations, has been most valuable when using this solution.

The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.

We have been using this solution for three years. 

This solution could be more stable. In the beginning it was much less stable, but has since improved and become robust. 

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

We receive quick assistance from the customer service team, but we are a Microsoft gold partner which gives us priority service. 

I would recommend this solution to others but it does depend on the setup. 

I would rate this solution an eight out of ten. 

It is good for sales and service maintenance. It has various integration tools.

I am happy with it. If anything, its interface could be improved.

I have been using it for the last four years.

Its stability is good.

Its scalability is good.

Their support is good. I'm happy with that. I would rate them a five out of five.

I have seen 30% to 40% ROI.

It is a good platform for sales and service maintenance. I strongly recommend using it. Many integration tools are available, and various upgrades are coming. Its ROI is also good.

I would rate it a 10 out of 10.

My main use of this solution is to collect information from our other Microsoft solutions.

The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.

Better integration would be an improvement.

I've been working with this solution for about ten years. 

Dynamics CRM gives good performance.

We have a yearly subscription for this solution.

It's no problem to install additional software and other software models for Microsoft. I would recommend Dynamics CRM to anybody who wants to use it, and I'd rate it as seven out of ten.

I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.

Microsoft Dynamics CRM is a good tool, but if don't have experience using a CRM solution, you'll need to learn a lot of things which could be difficult to learn. If you've used Excel or something similar, then learning this software could be easier.

This tool needs to be more user-friendly.

Microsoft Dynamics CRM is a stable solution.

Microsoft Dynamics CRM is scalable.

Pricing for this software could be cheaper.

I have pipeline middlemen who sell Microsoft Dynamics CRM as a B2B solution through the web portal, or E-Commerce portal. Clients just need to click on the order form found on the web portal of Microsoft Dynamics CRM.

Microsoft Dynamics CRM is a good software because it has a lot of features. 

I do the automation and email feed, and I check the instruments for clients, but they're not my clients directly. I have no idea on how many people clients need for the deployment and maintenance of this solution. I also don't deal with the Microsoft technical support team.

Microsoft Dynamics CRM is a good tool, so I can recommend it to people who want to start using it.

I'm not sure about the subscription for this solution. It could be a yearly subscription.

I just did one team up development with Microsoft Dynamics CRM, but I'm rating it a seven out of ten.

The purpose of Microsoft Dynamics CRM is to keep track of opportunities. This is its only purpose, for customer relationship management.

The solution could have better dashboards and the Microsoft operating system could be more intuitive.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have not used technical support.

I would not recommend this solution to others, it is not a good tool.

I rate Microsoft Dynamics CRM a three out of ten.

One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.

I have been using Microsoft Dynamics CRM for approximately two years.

The solution is stable.

I have found Microsoft Dynamics CRM easy to scale.

The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.

I think that Microsoft Dynamics CRM is a great solution, but they need to have a global vision about the use and the future. For example, how is this information are going to be exposed or shown in a Power BI? I have seen companies that use this solution, but they don't think in the right way. They don't think the solution is really beneficial. They need to organize the data in the right way for that information in the future could be used better. My recommendation is for others to make the right plan for the present and the future.

I rate Microsoft Dynamics CRM a nine out of ten.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM has plenty of valuable features.

I have used Microsoft Dynamics CRM within the past 12 months.

Microsoft Dynamics CRM is stable.

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

The installation is straightforward. The average time for installation and commission of the solution is three months.

We have a four-person team of mainly project managers and developers that do the implementation and maintenance of the solution.

The price of the solution is good but could be cheaper.

I rate Microsoft Dynamics CRM an eight out of ten.

I mostly use the solution on the cloud for CRM purposes. 

Microsoft Team allows for a very dynamic workflow and integrates well with other Microsoft platforms. 

Dynamic's management could be improved. The tech management should have better technical capabilities. 

I have been using Microsoft Dynamics CRM for two years.

Technical support is completely good.

The initial setup was easy.

I handled the initial setup on my own. 

We make use of the default and customized functions of the solution.

Microsoft products are in the same family as Power BI, RPI and Microsoft Project Management D365.

I rate Microsoft Dynamics CRM as an eight out of ten. 

Microsoft Dynamics CRM can do a lot of things related to management within a company. For example, it can manage transactions or bookkeeping.

Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities. 

The solution could improve by having better integration documentation.

I have been using Microsoft Dynamics CRM since it was released which has been many years.

We have approximately 100 customers using this solution.

The installation is straightforward.

We have a team of 10 engineers and administrators that do the implementation and maintenance of the solution.

There is a license required to use Microsoft Dynamics CRM.

I would recommend this solution.

I rate Microsoft Dynamics CRM an eight out of ten.

We primarily use the CRM for our leads and opportunities, and our client data.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

The management and ability to process leads are the solution's most useful features. It makes it easy to maintain accounts and keep them up to date and relevant.

The interface is very good. It makes the product easy to use.

The price is pretty decent.

The initial setup is pretty straightforward.

The sales cycle is pretty great. Everything is at the tip of my fingers.

I have good visibility due to the excellent reporting. 

The dashboard is great. From there I can click anywhere and see anything.

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it.

If there was a bit more automation, specifically for marketing tasks, that would be ideal.

We only just recently adopted the solution. We started using it about six months ago. It hasn't been a year yet.

The solution is Flash. I haven't seen any bugs or glitches on it. It's been pretty reliable. We don't have complaints in regards to stability.

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

The technical support has been very good. We're quite satisfied. I would rate them ten out of ten. They are knowledgable and responsive when it comes to dealing with queries.

I did previously use a different solution. This product is much better as it allows me to better process my leads and handle my sales cycle effectively. Everything I need is right there, accessible from the dashboard.

The initial setup isn't too complex. We've found it to be rather straightforward. It's easy.

The pricing is okay. It's not overly expensive.

We're partners with Microsoft. We have a business relationship with them.

I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering.

Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.