What is our primary use case?
We are using it for analyzing transactions. In the products that we develop and supply to our customers, there are some applications that are connected to payments. We analyze the trend of transactions or payments that are done in our system by our clients. We want to understand how our clients are using our solution and if there are some conditions that are making them use our product more than others. We also analyze who is paying and how much, and how and at what time are they using our system.
What is most valuable?
It is stable enough. It has a lot of powerful functions. It can also be customized with the DAX language.
It is also intuitive enough and incremental. You can start with something simple, and then step-by-step, you can increase the reports and dashboards according to your needs.
What needs improvement?
When you go to the cloud, its licensing is not intuitive. It is a little bit complex. When you have to purchase a new license, it is difficult to understand on their website what exactly you need to pay and how you can group. It is something that is applicable to all Microsoft products. They're not always so simple and clear when it comes to licensing.
Their support can also be better in terms of explaining how they resolved an issue and what steps they took to resolve it. They are able to resolve the issue, but they can be better at explaining the approach they took to resolve the issue.
It could have something in the direction of machine learning. It can have some kind of integration with machine learning where you can ask for some reports with natural language.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is easy to make it grow as a product. Our organization is not big. We have a total of 10 to 15 people who access this solution. We will continue to use it for sure.
In general, we are producing applications that we sell to our clients in a SaaS model. All data of our clients is inside our database. The clients have to manage the service. All this data that they are loading in our server can have interesting information for them. So, we are using it to understand our clients and the behavior of the user.
How are customer service and technical support?
We had to use some support for licensing. They were fast enough, but sometimes, they were not very clear. We had a few calls with them. In the end, they solved the problem, but they didn't have a very clear approach. It was more of a communication problem. Their support can be better in terms of explaining how they resolved an issue and what steps they took to resolve it.
How was the initial setup?
Its installation is easy on the cloud as well as on the desktop. You can also easily move and publish from desktop to the cloud. We had issues with licensing, but after you have received licenses, it is easy.
It is also good how the data that is being collected on some servers for different data centers is automatically synchronized. It is easy enough to do automatic scaling or collect the data from the source and the publisher.
What about the implementation team?
We did it ourselves. At the moment, we are not using a consultant. It is intuitive enough for our use, and there is one type of analysis and one type of role. However, in the future, we might require a consultant for customizing the dashboard and the reports and splitting the data according to different roles. We would require analysis of different roles based on different sets of data. For machine learning, we'll surely require a consultant.
For its deployment and maintenance, we have three or four people for each specific competency. Some of them are more experienced in the data that has to be collected, and some of them are experienced in how data can be collected from the in-house server. There are also some people who are more competent in the business domain.
What's my experience with pricing, setup cost, and licensing?
We pay for users who are publishing on the cloud. The desktop version is free.
Its licensing is on a yearly basis.
What other advice do I have?
I would recommend this solution. It has many features that are good. It mostly needs improved licensing.
I would rate Power BI a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.