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NICE Robotic Automation Reviews

Vendor: NICE
3.8 out of 5
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What is NICE Robotic Automation?

NICE Robotic Automation offers a customizable platform with visual interfaces and efficient desktop automation, providing seamless API connectivity and strong graphical interaction for organizations across industries.

Get the NICE Robotic Automation Buyer's Guide and find out what your peers are saying about NICE Robotic Automation, UiPath Platform, Automation Anywhere and more!
NICE Robotic Automation is the #31 ranked solution in best RPA tools. PeerSpot users give NICE Robotic Automation an average rating of 7.6 out of 10. NICE Robotic Automation is most commonly compared to UiPath Platform: NICE Robotic Automation vs UiPath Platform. NICE Robotic Automation is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.
Buyer's Guide
NICE Robotic Automation
April 2026
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Helped 893,244 peers since 2012

Featured NICE Robotic Automation reviews

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NICE Robotic Automation mindshare

As of May 2026, the mindshare of NICE Robotic Automation in the Robotic Process Automation (RPA) category stands at 1.3%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
NICE Robotic Automation1.3%
UiPath Platform10.8%
Microsoft Power Automate7.3%
Other80.6%
Robotic Process Automation (RPA)

PeerResearch reports based on NICE Robotic Automation reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)May 10, 2026Download
ProductReviews, tips, and advice from real usersMay 10, 2026Download
ComparisonNICE Robotic Automation vs UiPath PlatformMay 10, 2026Download
ComparisonNICE Robotic Automation vs Automation AnywhereMay 10, 2026Download
ComparisonNICE Robotic Automation vs Microsoft Power AutomateMay 10, 2026Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.410.8%98%917 interviewsAdd to research
Automation Anywhere4.25.8%96%625 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

NICE Robotic Automation's high graphical interaction enables user-friendly, colorful interfaces with dynamic behavior. Its attended and unattended automation facilitates a unique feature library, minimizing repetitive tasks. Strong API connectivity enhances data exchange and process management. Users appreciate the ease of deployment and programming flexibility. It excels in desktop automation tailored to specific roles, allows simultaneous robotic flow loading, ensures secure data exchange, supports local and web development, and includes the server part on Linux.
  • "Robotic Automation has saved us time and money by moving our processes away from manual work."
  • "It is easy to deploy because the installation packages are very simple and it doesn't require any maintenance."
  • "It is a kind of desktop automation; its licensing model is a little bit different, and it tends to be individual automation specific to a role, and it excels at that."

Room for Improvement

NICE Robotic Automation's user interface, known as Designer, requires enhancements to become more intuitive and web-based. Its current functionality lags behind other platforms in terms of enterprise features and autonomy. Connectivity with other applications and documentation needs improvement. Some users find integration time-consuming and installation complex, requiring advanced IT skills and certification. There's a need to make it more user-friendly for developers and to enhance the availability of internal options and support content online.
  • "The solution is not as intuitive as it could be and the integration took a lot of time."
  • "Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application."
  • "We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions."

ROI

NICE Robotic Automation significantly improved quality measurements and customer experience by reducing handling time and allowing more calls to be answered. It achieved savings of £2.4 million, exceeding the £2 million target, with a two-to-one ROI currently and projected five-to-one within 24 months. Benefits included FTE savings, margin increases, cost and risk avoidance. ROI metrics showed fast returns, which was essential, and proper code implementation promised further benefits with support from NICE Robotic Automation team.

Pricing

Enterprise buyers report NICE Robotic Automation offers flexible licensing with an option for enterprise agreements, removing the need to count individual licenses. Users appreciate the ability to purchase perpetual licenses, offering cost advantages over competitors like UiPath. Although setup requires knowledge of Windows and Linux, the process is aided by quality wizards and manuals. Licensing costs are competitive, with users paying annual maintenance or optional updates, making it a financially strategic choice.
  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

Popular Use Cases

Organizations use NICE Robotic Automation primarily for agent guidance, supporting call agents with regulatory compliance during conversations. It's implemented in customer service for automation processes, particularly in contact and financial service centers with unattended automation. It handles desktop automation and integrates with applications like ServiceNow. Businesses utilize it to efficiently orchestrate robotic processes, switching resources as needed, saving time and costs. The software also facilitates data extraction and updates within ticketing systems.

Service and Support

NICE Robotic Automation's customer service is highly praised for being supportive, helpful, and responsive. Their teams are quick to address issues, collaborate effectively with research and development, and ensure timely resolutions, usually within 48 hours. Although there's occasional difficulty scheduling due to timing issues, communication through integrators or directly with NICE often yields positive outcomes. Some find the process complex, but customer satisfaction remains high when agreements and conditions are met.

Deployment

The initial setup of NICE Robotic Automation was simple but integrating it with internal processes posed challenges. Some found it quick, requiring coordination with IT, while others experienced delays due to structural complexities. Deployments varied widely, from singles taking days to requiring integrators for two months. Organizations navigated change management hurdles, emphasizing straightforward tool deployment but complex adaptation. They reported positive outcomes once processes were efficiently managed, overcoming initial hesitations about automation’s impact.

Scalability

NICE Robotic Automation is perceived to offer varying scalability experiences. Some find it robust and flexible, recognizing the ease of scaling through infrastructure like AWS. Others face challenges, noting higher costs due to licensing per user for large enterprises. While some are uncertain due to limited use, several appreciate its adaptable architecture. Affordability remains a concern for expanding in extensive settings, though potential integration for more comprehensive business areas is being considered.

Stability

Many users find NICE Robotic Automation to be stable, with no major crashes or issues in call recording. However, some experience disconnections and initial implementation struggles, affecting their automation efforts. Stability relies on a robust hosting environment, as any robotic tool can struggle in unstable conditions. Pleased users report reliable performance and robust functionality, while others caution against compatibility problems and challenges when migrating or executing robotic processes.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our NICE Robotic Automation Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
10%
Construction Company
10%
Media Company
7%
Performing Arts
6%
Comms Service Provider
6%
Recreational Facilities/Services Company
5%
Retailer
5%
Consumer Goods Company
4%
Computer Software Company
4%
Real Estate/Law Firm
4%
Transportation Company
4%
Educational Organization
4%
University
4%
Logistics Company
2%
Marketing Services Firm
1%
Engineering Company
1%
Healthcare Company
1%
Legal Firm
1%
Agriculture
1%
Non Profit
1%
Outsourcing Company
1%

Compare NICE Robotic Automation with alternative products

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Learn more about NICE Robotic Automation

Designed for comprehensive automation needs, NICE Robotic Automation enables organizations to deploy quickly with customizable visual interfaces and license-specific automation. Despite the complex interface and need for specialized IT skills, it integrates effectively with platforms like ServiceNow. Task automation segmentation, dynamic user interactivity, and multiple robotic flows management make it an ideal choice for those seeking efficient execution speed and unique feature-based builds. However, improvements in enterprise features, RPA capabilities, and user-friendliness are necessary, with a clunky designer interface and unreliable connectivity as drawbacks.

What are the key features of NICE Robotic Automation?
  • Customizable Visual Interfaces: Offers tailored interfaces that enhance the user's experience during setup.
  • Quick Deployment: Provides rapid implementation times for faster results.
  • Efficient Desktop Automation: Streamlines desktop processes with speed.
  • Seamless API Connectivity: Ensures smooth and effective integration with APIs.
  • Dynamic User Interactivity: Facilitates strong engagement with active interfaces.
What benefits should users look for in reviews?
  • Execution Speed: Look for feedback on quick task completion.
  • Feature Uniqueness: Reviews often mention the distinctiveness of the feature set.
  • Integrative Capacity: Consider how well it connects with other systems.
  • Cost Efficiency: Evaluate return on investment through user perspectives.

Organizations deploy NICE Robotic Automation in industries like customer service and financial centers, implementing agent guidance, compliance during calls, and desktop processes. Integration with systems such as ServiceNow supports tasks like ticket processing and data extraction, with plans often extending to cloud platforms like Amazon AWS.

NICE Robotic Automation customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

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Product Categories

Product Categories
Robotic Process Automation (RPA)

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NICE Robotic Automation Reviews Summary
Author infoRatingReview Summary
Senior RPA Developer at a tech vendor with 1,001-5,000 employees3.0I used NICE Robotic Automation with ServiceNow to efficiently process ticket information, benefitting from its speed. However, the platform needs user-friendly enhancements and better documentation to improve ease of use, despite promising ROI if implemented correctly.
Head of HyperAutomation - UHA at BGP4.5I use automation extensively across business processes, employing NICE Robotic Automation for its graphical interaction, efficient flow management, and secure data exchange. Though installation requires specific skills, the ROI was swift compared to previous .NET scripts.
Chief Information Officer at Supergas4.0I value NICE's strong automation features, which save time and money by replacing manual work. However, I find the solution isn't intuitive, and both initial setup and ongoing development require significant time and integrator support.
Group RPA & AI Platform Manager at Thomas Cook5.0I find NICE exceptional, achieving significant ROI, improving customer experience, and offering great scalability. Its feature library is invaluable. My only suggestion is improving the "clunky" Designer UI, which I understand they're addressing.
Business Readiness & Continuous Improvement Support Manager at Swinton4.5We use NICE for agent guidance and automation, which significantly improved customer satisfaction (NPS +4%), employee engagement, and accuracy. Call handling time dropped by 60 seconds, saving £1M monthly. The system is stable, visually appealing, and scalable, earning a 9/10 rating.
RPA Solution Architect at a comms service provider with 10,001+ employees3.0I found NICE required strong programming skills, lacked stable connectivity, had a complex interface, and offered poor online support. We switched to UiPath due to these issues and its greater user-friendliness.
Director at a tech services company with 51-200 employees2.5I found this tool suitable for desktop automation, but it lacks enterprise features and true RPA capabilities. Its user-based licensing limits scalability, making it expensive. I wouldn't recommend it, as it lags behind competitors.