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Microsoft Power Automate vs NICE Robotic Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Microsoft Power Automate offers cost-effective and efficient automation, enhancing productivity and ROI with flexible scaling and quick implementation.
Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
On a daily basis, it saves about two to three hours.
Customer Solution Provider at Wema Bank
It has helped us save time, and we've saved thousands of hours through automation.
Assistant Manager, Data Science & Analytics at American International Group
There has been around 20% to 30% productivity improvement, which will definitely save money and costs.
Engineering Manager at a wholesaler/distributor with 10,001+ employees
 

Customer Service

Sentiment score
6.3
Microsoft Power Automate's customer service is mixed, with praised community resources but inconsistent regional support and response times.
Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
Having experience with coding is essential to fully utilize Power Automate.
Assistant Manager, Data Science & Analytics at American International Group
On a scale of one to ten, the technical support of Microsoft Power Automate rates as three within India, and eight or nine for support from outside India.
Power Platform Developer at a tech services company with 11-50 employees
They offer 24-hour technical support that consistently answers inquiries.
Talent Acquisition Specialist at APERCE
 

Scalability Issues

Sentiment score
6.6
Microsoft Power Automate scales well for all sizes but can face challenges with complex workflows and enterprise needs.
Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
I think Microsoft Power Automate is scalable; I have not come across any limitations for the number of things I do.
Governance Operations Analyst at Aon Corporation
Microsoft Power Automate is scalable enough for me and my customers.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
 

Stability Issues

Sentiment score
7.5
Microsoft Power Automate is generally stable, though users experience varied issues; updates and Azure services enhance reliability.
Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
Having stability is absolutely important for me because I have a lot of workflows that need to be very stable, and I rely on that dependency.
Governance Operations Analyst at Aon Corporation
 

Room For Improvement

Microsoft Power Automate needs enhanced stability, integration, user experience, and competitive features to widen adoption and improve efficiency.
NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
Developers should have discretion over which view they want to use, either the old designer view or the new designer view, as Microsoft is forcing the new designer view, which most developers don't prefer.
Power Platform Developer at a tech services company with 11-50 employees
It would be better to make it a wizard more than requiring coding.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
We haven't gone into depth to explore the integration with AI, so I am not really sure.
Engineering Manager at a wholesaler/distributor with 10,001+ employees
 

Setup Cost

Microsoft Power Automate is cost-effective for enterprises using Microsoft 365, though premium features can increase costs significantly.
NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
The price of Microsoft Power Automate was affordable for our clients, who are small companies.
Talent Acquisition Specialist at APERCE
I don't remember paying anything excessively or overpriced.
Sales Manager at a comms service provider with 51-200 employees
Microsoft Power Automate is reasonably priced compared to others in the market.
Senior Operations and Group Information Technology Manager at a computer software company with 201-500 employees
 

Valuable Features

Microsoft Power Automate simplifies task automation with a no-code interface, AI capabilities, and seamless integration with Microsoft and third-party apps.
NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
We have saved thousands of hours by automating tasks that would have been labor-intensive and error-prone if done manually.
Assistant Manager, Data Science & Analytics at American International Group
If I want to fill something in Power Platform and need to fill another item in Salesforce, instead of doing the same task in different platforms, I can directly fill it in Power Platform and integrate it with Salesforce through API in Microsoft Power Automate, and my work is complete.
Power Platform Developer at a tech services company with 11-50 employees
Microsoft Power Automate has positively impacted my organization as it has saved a lot of time and effort.
Customer Solution Provider at Wema Bank
 

Categories and Ranking

Microsoft Power Automate
Ranking in Robotic Process Automation (RPA)
3rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
134
Ranking in other categories
Process Mining (3rd), Agentic Automation (3rd), Business Orchestration and Automation Technologies (4th)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
31st
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Robotic Process Automation (RPA) category, the mindshare of Microsoft Power Automate is 7.3%, down from 20.8% compared to the previous year. The mindshare of NICE Robotic Automation is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Microsoft Power Automate7.3%
NICE Robotic Automation1.3%
Other91.4%
Robotic Process Automation (RPA)
 

Featured Reviews

Ayobami Shobaloju - PeerSpot reviewer
Customer Solution Provider at Wema Bank
Automating processes has saved time and improved communication
Something frustrates me concerning Microsoft Power Automate, and that is about the integration with Microsoft Forms and Excel. The issue now is that I don't get my responses synchronized automatically, and that frustrates me a lot. If the team could take this as feedback, the synchronization of the feedback responses from the forms and the Excel sheets should be seamless. This synchronization issue happens frequently, and it causes a lot of delays in the sense that the mails that ought to go out to the agents fail at some point. I have to reload these responses so that the agents can get their responses as when submitted. What I notice is that the responses don't go out without proper synchronization, so I reload the field responses, and this works afterwards. I would say probably a seamless walkthrough process for new users would be beneficial. For those using it for the first time, a seamless walkthrough process would be fine.
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
5%
Financial Services Firm
17%
Manufacturing Company
10%
Construction Company
10%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise17
Large Enterprise67
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

RPA that Bots can run without centralized control?
Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
How do I choose between UiPath and Microsoft Power Automate?
Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...
How is Automation Anywhere compared to Microsoft Power Automate?
‌Neither‌ ‌solution‌ ‌requires‌ ‌any‌ ‌coding‌ ‌experience,‌ ‌and‌ ‌both‌ ‌are‌ ‌easy‌ ‌to‌ ‌use‌ ‌and‌ ‌have‌ ‌great‌ ‌drag-and‌ ‌drop‌ ‌functionality.‌ ‌The‌ ‌training‌ ‌and‌ ‌resources‌ ‌for‌ ‌A...
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Also Known As

Power Automate, Microsoft Flow, MS Power Automate, WinAutomation by Softomotive, ProcessRobot by Softomotive, Minit
No data available
 

Overview

 

Sample Customers

1. Coca-Cola 2. General Electric 3. Siemens 4. Accenture 5. Deloitte 6. Johnson & Johnson 7. Ford 8. Nestle 9. Procter & Gamble 10. IBM 11. Amazon 12. Google 13. Microsoft 14. Adobe 15. Cisco 16. Oracle 17. SAP 18. Intel 19. HP 20. Dell 21. Verizon 22. AT&T 23. T-Mobile 24. Walmart 25. Target 26. Home Depot 27. McDonald's 28. Starbucks 29. Nike 30. Apple 31. Facebook 32. Twitter
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about Microsoft Power Automate vs. NICE Robotic Automation and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.