Blue Prism Cloud vs NICE Robotic Automation comparison

SS&C Blue Prism and NICE are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #8 with an average rating of 7.8, while NICE is ranked #34. SS&C Blue Prism holds a 1.4% mindshare in RPA, compared to NICE’s 1.0% mindshare. Additionally, 97% of SS&C Blue Prism users are willing to recommend the solution, compared to 62% of NICE users who would recommend it.

Blue Prism Cloud

Read 45 Blue Prism Cloud reviews

1,464 Views
1,318 Comparison Views

97% willing to recommend

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

786 Views
747 Comparison Views

62% willing to recommend

Blue Prism Cloud

NICE Robotic Automation

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Blue Prism Cloud compete in the automation space, with Blue Prism Cloud having the upper hand due to its comprehensive feature set.

Features: NICE Robotic Automation offers robust desktop analytics, customer interaction capabilities, and feature library usability. Blue Prism Cloud provides intelligent automation integrated with cloud services, scalability, and secure cloud-based execution.

Room for Improvement: NICE Robotic Automation could enhance API connectivity usage, simplify programming requirements, and expand its unattended automation capabilities. Blue Prism Cloud might benefit from easier initial setup, reduced costs for OCR capabilities, and broader innovation in the ecosystem.

Ease of Deployment and Customer Service: NICE Robotic Automation ensures straightforward deployment with strong customer support for organizations with less IT support. Blue Prism Cloud offers robust cloud deployment and advanced support aligned with cloud needs, though it may require more initial expertise.

Pricing and ROI: NICE Robotic Automation is cost-effective for initial setups, appealing to budget-conscious businesses. Blue Prism Cloud's higher initial costs are often balanced by long-term ROI, thanks to its superior cloud capabilities and integration.

To learn more, read our detailed Blue Prism Cloud vs. NICE Robotic Automation Report (Updated: December 2025).

Buyer's Guide

Blue Prism Cloud vs. NICE Robotic Automation

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

Users anticipate ROI, with some experiencing quick returns, improved processes, error reduction, and efficiency gains via automation.

Sentiment score

8.0

Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.

Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Customer Service

Sentiment score

7.5

Blue Prism Cloud support is generally effective, though some users find it less flexible than competitors like UiPath.

Sentiment score

7.2

NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.

I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Scalability Issues

Sentiment score

7.3

Blue Prism Cloud is scalable and efficient for large tasks, but some prefer rivals for easier enhancements.

Sentiment score

6.1

Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.

As it adopts a decentralized model, I haven't encountered any scalability issues.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Stability Issues

Sentiment score

7.8

Blue Prism Cloud is highly rated for stability, with reliable performance despite occasional minor browser extension or upgrade issues.

Sentiment score

6.0

NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.

No quotes available

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Room For Improvement

Blue Prism Cloud needs simpler interface, more integrations, improved training, support, and enhanced infrastructure for better user experience.

NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.

There are challenges with OCR capabilities that remain an issue.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Setup Cost

Blue Prism Cloud's pricing is higher than other RPA solutions, competitive for large enterprises but challenging for smaller ones.

NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.

The pricing has shifted to a more SaaS-based, usage-driven model which I find better.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Valuable Features

Blue Prism Cloud offers user-friendly automation with easy deployment, robust security, AI capabilities, and no-code features for efficiency.

NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.

The main benefits that Blue Prism Cloud brings include the integration of artificial intelligence in automation processes, the introduction of AI capabilities within the automation agents, and the availability of pre-built automation agents.

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

For more quotes and insights, download the Blue Prism Cloud report

No quotes available

For more quotes and insights, download the NICE Robotic Automation report

Categories and Ranking

Blue Prism Cloud

Ranking in Robotic Process Automation (RPA)

8th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Agentic Automation (6th)

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

34th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism Cloud is 1.4%, up from 1.3% compared to the previous year. The mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Blue Prism Cloud	1.4%
NICE Robotic Automation	1.0%
Other	97.6%

Robotic Process Automation (RPA)

Featured Reviews

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

Automation and AI integration enhance performance and user experience

The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial. At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind. In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.

Read full review

Harish G V

Senior RPA Developer at a tech vendor with 1,001-5,000 employees

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Educational Organization

11%

Performing Arts

10%

Computer Software Company

Manufacturing Company

14%

Financial Services Firm

14%

Computer Software Company

11%

Recreational Facilities/Services Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	7
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What do you like most about Blue Prism Cloud?

It's easy to use, the interface, the the the the queries is which we use. It's user friendly.

See all answers

What is your experience regarding pricing and costs for Blue Prism Cloud?

Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.

See all answers

What needs improvement with Blue Prism Cloud?

The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism community, they consistently request knowledge sessions for everything, whether it is a...

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Comparisons

UiPath Platform vs Blue Prism Cloud

Compared 14% of the time

Automation Anywhere vs Blue Prism Cloud

Compared 9% of the time

Blue Prism vs Blue Prism Cloud

Compared 9% of the time

ServiceNow Automation Engine vs Blue Prism Cloud

Compared 8% of the time

IPsoft 1RPA vs Blue Prism Cloud

Compared 4% of the time

More Blue Prism Cloud Competitors

UiPath Platform vs NICE Robotic Automation

Compared 17% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 13% of the time

Blue Prism vs NICE Robotic Automation

Compared 11% of the time

Pega Robotic Process Automation vs NICE Robotic Automation

Compared 8% of the time

Fortra's Automate vs NICE Robotic Automation

Compared 7% of the time

More NICE Robotic Automation Competitors

Product Reports

Buyer's Guide

Blue Prism Cloud

January 2026

Download Blue Prism Cloud product report

Buyer's Guide

NICE Robotic Automation

January 2026

Download NICE Robotic Automation product report

Also Known As

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce

No data available

Overview

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

SS&C Blue Prism

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

Sample Customers

Cabot Credit Management, Hovis, Utilita

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

Buyer's Guide

Blue Prism Cloud vs. NICE Robotic Automation

December 2025

Free Report: Blue Prism Cloud vs. NICE Robotic Automation

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