So we have a process flow for which we wanted to use Nintex Workflow. So in SharePoint currently, we have set up that Nintex Workflow. So users used to submit and raise requests in the solution, and that is used to trigger the automatic workflows on the fact that a ticket is raised. Then, the approvals are taken. So all those things we had coded in Nintex Workflow. So, the solution was for some kind of an approval process within our company because there are multiple stakeholders, so it goes to multiple stakeholders for approval, and they approve it. All that happens when working with Nintex Workflow.
Senior Consultant Specialist at HSBC India
A good solution to start with while also serving to be useful for the automatic triggering of the multiple workflows
Pros and Cons
- "I think the initial setup is fine."
- "I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
What is our primary use case?
What is most valuable?
Within Nintex Workflow, I think the automatic triggering of the multiple workflows and the setting up of the auto trigger of those workflows are some of the valuable features of the solution. So that is nice.
What needs improvement?
I think we could have more interfaces with other applications. So I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration.
For how long have I used the solution?
I have experience with Nintex Workflow. I have been using the solution for a year. I am a customer of the solution.
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What do I think about the stability of the solution?
I rate the solution's stability a seven out of ten. Sometimes it breaks, and then we need to manually restart Nintex Workflow, so it had that kind of intermittent disturbances.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten. There weren't any scalability issues, really. I think that we found it to be a little bit of a scalable device, but we were not able to achieve it. So there were limitations. So, maybe on the SharePoint side, there would be a limitation that we can raise only these many requests, and the space is about to get full. So that kind of scalability issue, I can remember.
In my organization, around 1,000 users were using the solution.
How are customer service and support?
I never contacted Nintex Workflow's support team.
How was the initial setup?
I think the initial setup is fine.
What other advice do I have?
To those planning to use it, I think it's a good tool to start with.
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ECM, Archives and Digital Preservation Consultant at DataServe
A solution offering exceptional technical support and outstanding value to its users
Pros and Cons
- "The technical support is very good."
- "The tool lacks to offer support for the Arabic language, and it needs consideration."
What is our primary use case?
We use K2 as a business process management tool in our company that is connected with our applications. Also, we are using an American-based workflow engine besides K2. We also use ELSA, an open-source platform.
Mainly, we use the tool for automation and workflow. So, we are using ASP.NET for development. Also, we are connected with K2 tool.
What is most valuable?
Our company needs K2 as an engine. We don't prefer to use the forms because the overall cost is high. Because of this, we have to go to workflowengine.io since it gives us the same results at very low prices. It's not restricted to processes or something like this.
What needs improvement?
AI is the most required functionality in tools nowadays in the market. The tool lacks to offer support for the Arabic language, and it needs consideration.
For how long have I used the solution?
My company has been using K2 for two years.
What do I think about the stability of the solution?
It is not a stable solution.
What do I think about the scalability of the solution?
It is not a scalable solution because of its high prices. We also need K2 engine for small businesses for 50k USD since small businesses are already using other tools for form building. We need something similar to a workflow engine. We use a Russian product offering good protection since it is a .NET-based workflow engine, and its server also can use any programming language. We turned to this tool owing to K2's high prices since, in the end, we ended up paying 300k USD. 100 to 5,000 users work on the solution.
How are customer service and support?
The technical support is very good.
Which solution did I use previously and why did I switch?
We had previously evaluated other workflow engines, a Russian product. We also used SharePoint Nintex. We switched to K2 since we use Visual Studio for the automation process and to develop our own portal using ASP.NET. So, we don't want more than the required license for forms and other components that we don't need or don't use.
How was the initial setup?
The setup process was not too hard or difficult to understand. It was acceptable since there were no technical issues.
What was our ROI?
I have seen a return on investment using the solution. So, it is worth the money for its workflow engine and not the forms since I don't need them. Also, I developed the forms using a third-party application which was cheaper.
What's my experience with pricing, setup cost, and licensing?
Prices for licenses of K2 are high. We bought a distributed license for 35k USD. Also, we pay an annual subscription of around 20k. Sometimes we try to lift K2 to higher prices. I need a license for SMBs and distributors, for which I pay around 50k USD. Also, I need a distributed license for our project.
What other advice do I have?
I don't recommend others to start with K2 because of its high prices. There are other components that fit the needs of K2 that will not consider reducing their prices. I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Nintex Process Platform
September 2026
Learn what your peers think about Nintex Process Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
BPM Developer at a wholesaler/distributor with 5,001-10,000 employees
Easy to set up and smart object technology with helpful support
Pros and Cons
- "It can scale well."
- "We'd like to have integration with SharePoint."
What is our primary use case?
Primarily, the solution is used to manage business processes in an organization. It helps with fast app developments and approvals.
What is most valuable?
K2 has a very wide collection of smart object technology. It's phenomenal. The concept of the smart objects is core to K2.
The setup is easy.
The solution is stable.
It can scale well.
Support is helpful.
What needs improvement?
I'm not up to date on recent upgrades. I've heard that in the latest technology, the solution is much faster, and the UI has improved. It used to be notoriously slow.
I'm not sure if they have reusability yet. That's one thing I've always wanted - the reusability of the components.
We'd like to have integration with SharePoint.
For how long have I used the solution?
I've used the solution for more than five years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It's reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It's scalable. It's able to expand easily.
There aren't too many users using it in the company. We had maybe 1,000 users at one point. I'm not sure if this is still the case.
How are customer service and support?
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
Which solution did I use previously and why did I switch?
While I have used other solutions in the past, I'm not really an expert in others.
How was the initial setup?
They have a well-managed three-tier implementation. It's very straightforward.
There's an integrated tool used during the deployment, and the process only takes five to ten minutes. The deployment tool makes it very fast and easy.
You just need a team of five, maximum, for deployment and maintenance. You might not necessarily need a dedicated person to handle the deployment.
What about the implementation team?
The deployment is basically done in-house.
What's my experience with pricing, setup cost, and licensing?
The solution used to be server-based. Now that it is on the cloud, the licensing is user-based.
In terms of the market, K2 is not overly expensive. It's mid-range.
What other advice do I have?
While K2 is cloud-based now, many older customers use an on-premises version.
This solution was acquired by Nintex.
I'd advise potential users if they have a legacy K2 system, to upgrade to the latest version of K2. They provide support and handle the migration of legacy K2 to the latest version. You get more features and advancements.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
National Sales Director at a tech vendor with 10,001+ employees
Offers capacity to integrate with external platforms but technically difficult
Pros and Cons
- "The capacity to integrate with external platforms. It's great to be able to call web services or other external services."
- "There is room for improvement in the user experience in the forms."
What is our primary use case?
The main use case is accounts payable. We also implement it for human resources processes like onboarding and insurance plan changes.
What is most valuable?
The capacity to integrate with external platforms. It's great to be able to call web services or other external services.
What needs improvement?
There is room for improvement in the user experience in the forms. When we need to develop the forms, we don't have much customization, and I think we need more flexibility there.
It's technically difficult, but it would be great to be able to develop our own code and integrate it into the platform. We could then run our own code for specific actions and requests or even develop a page or form. So, if I can ask Nintex for something, it would be a way to integrate our own code for specific actions.
When it comes to integration, it could have more options for custom requests.
For how long have I used the solution?
We use Nintex Workflow Cloud. I have worked with the Nintex Process Platform for two to three years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability is a limitation of the product. It's not so easy to scale. I would give it a five out of ten.
I'm an integrator for Nintex. So, the number of users depends on the customer. But we have thousands of users across all our customers.
So, it's suitable for enterprise-level companies. It's more suited for enterprise level, not for small or medium-sized businesses (SMBs). It's too expensive for the SMB market.
How are customer service and support?
The quality needs improvement.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Microsoft Power Platform.
Power Platform is better. It has more options and flexibility, even though it requires more technical skills to implement.
Nintex is easier to implement and more user-friendly, but Power Platform can do a lot more.
How was the initial setup?
The initial setup is simple. We have both hybrid and on-premises. We have all kinds of implementations.
Integration: For a technical person, it's quite simple. It could have more options for custom requests, but in general, it works fine.
The deployment process takes a couple of days.
What was our ROI?
Saving time is the biggest benefit. It gives the customers the flexibility to solve simple automation problems quickly.
It saves time for both the employees and the company's administration.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing for Nintex Process Platform as four out of ten; one is high, and ten is low.
It is pretty expensive.
What other advice do I have?
I would recommend it for specific use cases. If it's something simple, I would recommend Nintex.
For a large number of users, I recommend LeanIX.
If it needs to be complex, I wouldn't recommend Nintex. I would recommend Power Platform instead.
Overall, I would rate it a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CIO at a comms service provider with 10,001+ employees
Strong capability to handle robust execution, but it still needs a lot of stabilization
Pros and Cons
- "K2 is reasonably priced."
- "The customer service and support team are good, the premium support is good, and their response is fast."
- "It's very tedious to manage."
- "It's very tedious to manage, so they should ensure that everything is integrated and taken care of."
What is most valuable?
The solution has the capability to handle robust execution.
What needs improvement?
The solution's flexibility can be improved. K2 needs to be fully code-free, and they should try Endeavor to make it code-free. It will help to hide the complexities of smart objects.
Improvements can be made because we are implementing one solution and need a solution that integrates into itself. It's very tedious to manage, so they should ensure that everything is integrated and taken care of.
For how long have I used the solution?
We have been using K2 for three years.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 100 people use it in our organization.
How are customer service and support?
The customer service and support team are good. The premium support is good, and their response is fast.
What's my experience with pricing, setup cost, and licensing?
K2 is reasonably priced and you pay for licenses. It costs less than half a million, and you own your licenses yearly. Additionally, you pay 400,000 for support and maintenance, but similar tools charge per user. So you are paying roughly $80 per month for one user, which can be quite costly if you have a large organization.
Which other solutions did I evaluate?
We are currently evaluating Camunda and Integrify.
What other advice do I have?
I rate the solution a six out of ten. K2 is not mature and still needs a lot of stabilization. My advice to new users considering the product will be to use it without customizing it. After installation, use the vanilla workflows, and you will get fast performance. However, if you customize it, you will run into challenges.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of IT Operation at Credit Guarantee Company
Business process automation solution that has freed up time for team members to focus on other projects
Pros and Cons
- "This solution is very easy to use and customize, using almost zero coding, and because it's built on SharePoint which many companies in our country have experience with, it was easy to adapt the application in our environment."
- "We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-prem solution with a flexible price license."
What is our primary use case?
Nintex creates forms and digital workflows to automate processes. There is a decision-making engine built using business rules. We specifically use this solution for remittance processes for a bank.
How has it helped my organization?
Before using Nintex, we had a manual process which started with sending an email. This process is now 50% automated. We upload a form to start the workflow and the process follows certain business rules. For example, if an amount of money is more than or less than a specific amount, the automation sends it to a specific department.
What is most valuable?
This solution is very easy to use and customize, using almost zero coding. It's built on SharePoint which many companies in our country have experience with. This made it easy to adapt the application in our environment.
What needs improvement?
We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-premises solution with a flexible price license.
The knowledge base for this solution could be improved and expanded upon. Currently, it takes time to find the specific answers we are looking for.
For how long have I used the solution?
I have used this solution for one year.
What do I think about the stability of the solution?
This is a stable solution with good performance. However, stability and performance is dependant on capacity planning before the implementation.
What do I think about the scalability of the solution?
This is a scalable solution, however, some features are not available on the on-premises solution. An external vendor's assistance is needed to overcome this.
How are customer service and support?
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward but the customization of the system was time consuming. We started with a POC, worked in a test environment to complete customization and integrate with our full system and then pushed this to production. This whole process took two years.
What was our ROI?
We have been able to free up time for our team members to focus on other projects.
What's my experience with pricing, setup cost, and licensing?
This solution is affordable and is cheaper than most alternatives on the market. We have a standard cloud license that costs about 20k per year.
Which other solutions did I evaluate?
We evaluated Bizagi, Appian and Pega.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees
Good support, easy to deploy, and scalable
Pros and Cons
- "The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."
- "The cost of the solution is high and has room for improvement."
What is our primary use case?
We use the solution for SharePoint on-prem and SharePoint online. The solution is deployed both on the cloud and on-prem.
How has it helped my organization?
The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online.
What is most valuable?
The Nintex Workflow's straight workflow and auto-response feature, along with its layer response functionality, make it easier for my end users to respond to emails. They can either opt for a date response or respond directly on our website without having to navigate to the initial screen. Overall, it is a straightforward and user-friendly process.
What needs improvement?
The cost of the solution is high and has room for improvement.
I wish to improve integration with additional Office 365 products. Nintex competes with Microsoft Power Automate, which is gaining market share due to its compatibility and ease of integration with both Microsoft and non-Microsoft operating systems.
For how long have I used the solution?
I have been using the solution for 12 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
We have seen a return on investment with Nintex Workflow.
What's my experience with pricing, setup cost, and licensing?
Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2.
What other advice do I have?
I give the solution a nine out of ten.
We have around 2,000 current users and are expanding to 2,500 next year.
Although Nintex Workflow is a great product, we need to assess our capabilities before integrating it with a Microsoft application. It's worth noting that Microsoft's application is actually less expensive than Nintex Workflow. Nintex Workflow is at the top end of the price range.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director - Microsoft & Opensource at GyanSys Inc.
Useful in automating all business applications with an easy setup
Pros and Cons
- "The setup is easy."
- "We contacted the technical support team a couple of times last year."
- "There have been some glitches, and the workflow fails frequently."
What is our primary use case?
It is used to automate all business applications.
What is most valuable?
The solution is good.
What needs improvement?
There have been some glitches, and the workflow fails frequently. We had to upgrade to fix it. Even when there is a threshold limit with Sharepoint, it impacts the K2 level. The solution should be more developer-friendly because many steps are involved compared to Power Automate.
For how long have I used the solution?
We have been using this solution for five years and are using version 5.2. It is deployed on-premises.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. From an end-user perspective, we have close to 6000 employees. In addition, we have a third party who does maintenance.
How are customer service and support?
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is easy.
What other advice do I have?
I rate this solution a nine out of ten. Regarding advice, from a business perspective, I would say assess the licensing cost before proceeding.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ITS Pre-Sales Architect at Konica Minolta Business Solutions Czech spol. s.r.o.
Good low-code solution but support for DevOp teams is weak
Pros and Cons
- "K2's best feature is that it can solve complex tasks, issues, and projects with little coding."
- "K2's support for DevOp team corporations is weak."
What is most valuable?
K2's best feature is that it can solve complex tasks, issues, and projects with little coding.
What needs improvement?
K2's support for DevOp team corporations is weak.
For how long have I used the solution?
I've been using K2 for two and a half years.
What do I think about the stability of the solution?
K2 is very stable - there have been almost no problems in the time I've been using it.
How was the initial setup?
The initial setup is straightforward because it can be deployed on a DB server, application server, and web server.
What's my experience with pricing, setup cost, and licensing?
For the initial hundred users, the cost is $21,000 per year, which I find too high. There are soft thresholds for this initial license, like the number of forms and environments.
What other advice do I have?
I would give K2 a rating of seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Excellent platform to work with, wonderful technical support, an excellent option compared to others on the market
Pros and Cons
- "It is very easy to create and deploy. I am very happy with how user-friendly Nintex Workflow is."
- "Nintex Workflow is user-friendly and saves time"
- "The license pricing is too high currently for Nintex Workflow."
What is most valuable?
It is very easy to create and deploy. It does not take your time like SharePoint Workflow. There is no need for the IT people to do it. SharePoint Workflow, needed a programmer to do it. So there are vendors looking forward to Nintex because it is easy to create by the end-user.
What needs improvement?
They have an expensive license for vendors. They have two types of licenses. It is the standard and enterprise. Some actions in the enterprise, are not available in the standard. We need all the features to be in the standard license. Around fifty features are not in the standard license. That is why it is a problem for us. I am looking forward to when they have the same features in the standard license as the enterprise license.
For how long have I used the solution?
I have been working with Nintex Workflow for the past twelve years.
What do I think about the stability of the solution?
Nintex Workflow has great stability.
What do I think about the scalability of the solution?
Nintex Workflow is definitely scalable.
How are customer service and support?
Technical support is great to work with.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We did everything in-house and it is extremely user-friendly.
What's my experience with pricing, setup cost, and licensing?
The price is too high currently for the license structure. There are two types of licenses standard and enterprise.
What other advice do I have?
Nintex Workflow is user-friendly and saves time I would rate Nintex Workflow a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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