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PeerSpot user
Project Leader / IT Architect at Hamburg Port Authority
Real User
Jun 19, 2022
It's easy to use, and you can easily set it up in a couple of hours.
Pros and Cons
  • "OutSystems is easy to use."
  • "Setting up OutSystems is easy. It take one or two hours."

    What is most valuable?

    OutSystems is easy to use. 

    For how long have I used the solution?

    I have been using OutSystems for six months.

    How are customer service and support?

    OutSystems support is okay. 

    How was the initial setup?

    Setting up OutSystems is easy. It take one or two hours. 

    Buyer's Guide
    OutSystems
    September 2026
    Learn what your peers think about OutSystems. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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    What's my experience with pricing, setup cost, and licensing?

    The price is okay. OutSystems isn't expensive. It's a mid-range solution.

    What other advice do I have?

    I rate OutSystems nine out of 10. I recommend evaluating it as a POC first. If everything is okay, you can start.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1541856 - PeerSpot reviewer
    Master Collator at a media company with 1,001-5,000 employees
    Real User
    Jun 12, 2022
    Effective, easy to use and set up, great community support but the technical support an price could be improved
    Pros and Cons
    • "We used almost all of the features, themes, styling guide, and approach components. They are useful in our applications."
    • "Setup is easy, the solution is also easy to learn and there is a lot of community support on forums to help."
    • "We had some lagging issues under high data loads, and the solution needed to be customized to improve this."
    • "Technical support would get a three out of five, as there is some wait time involved and some solutions were not adequate."

    What is our primary use case?

    We use the product for developing applications.

    How has it helped my organization?

    It improved our output, mostly in the reactive and mobile applications we developed. 

    What is most valuable?

    We used almost all of the features, themes, styling guide, and approach components. They are useful in our applications. 

    What needs improvement?

    Technical support could be better, and out-of-the-box performance could be improved. 

    For how long have I used the solution?

    We have been using OutSystems for five years.

    What do I think about the stability of the solution?

    We had some lagging issues under high data loads, and the solution needed to be customised to improve this.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and support?

    Technical support would get a three out of five, as there is some wait time involved and some solutions were not adequate. This is an area for improvement. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We previously used Darknet but switched to OutSystems because it offered some more tools and features.

    How was the initial setup?

    Setup was easy and there are a lot of forums to help, I would rate it five out of five in that respect. 

    What about the implementation team?

    We had an in-house setup, requiring only one person.

    What's my experience with pricing, setup cost, and licensing?

    It depends on the use case, but we found the solution to be pretty expensive.

    What other advice do I have?

    Setup is easy, the solution is also easy to learn and there is a lot of community support on forums to help. Aside from the cost, OutSystems has been good for us. I would rate OutSystems a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    OutSystems
    September 2026
    Learn what your peers think about OutSystems. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    913,806 professionals have used our research since 2012.
    In Charge of OutSystems at ITOCHU Techno-Solutions Corporation (CTC)
    Real User
    May 17, 2022
    Highly scalable and good support
    Pros and Cons
    • "The scalability of OutSystems is very good, it scales automatically very useful for us."
    • "OutSystems could improve by being more like GitHub. It would be more helpful for us for division management and version control for our application."

    What needs improvement?

    OutSystems could improve by being more like GitHub. It would be more helpful for us for division management and version control for our application.

    For how long have I used the solution?

    I have been using OutSystems for approximately five years.

    What do I think about the scalability of the solution?

    The scalability of OutSystems is very good, it scales automatically very useful for us.

    How are customer service and support?

    We are satisfied with the support but it could be better. We are the product provider and sometimes we contact the support for our customers and we have to escalate our issue most of the time for the correct answer.

    I rate the support from OutSystems a four out of five.

    What other advice do I have?

    I would recommend this solution to others.

    I rate OutSystems a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1191759 - PeerSpot reviewer
    Director of Web Solutions at a tech company with 501-1,000 employees
    MSP
    Jan 30, 2022
    Easy to set up, low maintenance, good support, and it integrates well
    Pros and Cons
    • "The technical support is perfect."
    • "OutSystems allows you to do things really quickly; this product requires very little maintenance, and it is easy to do as compared to traditional programming solutions."
    • "The prices should be lower. It is a little bit too high for a small market."

    What is our primary use case?

    We are a reseller and OutSystems is one of the products that we provide to our customers.

    What is most valuable?

    OutSystems allows you to do things really quickly.

    This product requires very little maintenance, and it is easy to do as compared to traditional programming solutions.

    What needs improvement?

    The prices should be lower. It is a little bit too high for a small market.

    For how long have I used the solution?

    I began working with OutSystems in 2014.

    What do I think about the stability of the solution?

    The stability of this product has been incredible. I would rate it a ten out of ten in this aspect.

    What do I think about the scalability of the solution?

    We are in a small country and although this is a scalable product, that is not usually an issue for us.

    How are customer service and support?

    The technical support is perfect.

    I would rate the technical support a ten out of ten.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is an area that needs to be improved.

    The subscription is billed on a yearly basis.

    What other advice do I have?

    This is a product that I recommend for anybody who is digitalizing things. It's an incredible tool and you can do things very quickly. Certainly, you should look into it if you are going to implement any kind of application. Whether it is field service, internal applications, external websites, or something else that is related to the digitalization of processes, and where you have to interact with many systems for integration purposes, this is a good tool.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1081212 - PeerSpot reviewer
    Deputy General Manager at HDFC Limited with 1,001-5,000 employees
    Real User
    Jun 10, 2021
    Is stable and can be easily installed
    Pros and Cons
    • "It is a stable solution, and the initial setup is straightforward."
    • "There are not enough resources on the market."

    What is most valuable?

    It is a stable solution, and the initial setup is straightforward.

    What needs improvement?

    I think the resource ecosystem could be improved. There are not enough resources on the market.

    Multiple LDEV support would be great to have in the next release.

    For how long have I used the solution?

    I've been using OutSystems for three months.

    What do I think about the stability of the solution?

    It has been stable so far.

    What do I think about the scalability of the solution?

    It looks as though it will be a scalable solution.

    How was the initial setup?

    The initial setup is straightforward.

    What other advice do I have?

    I would suggest that you go for at least five or six environments. Typically, they provide three environments, and I think you should go for more, perhaps. six environments by default.

    On a scale from one to ten, I would rate OutSystems at eight.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1406268 - PeerSpot reviewer
    Head of Technology & Governance at a government with 5,001-10,000 employees
    Real User
    Sep 29, 2020
    Allows for quick application building, but with a hefty price tag to match
    Pros and Cons
    • "We have no complaints surrounding both the scalability and stability of this solution."
    • "You can use this solution to build applications very rapidly."
    • "The technical features are good, but the actual commercialization is out of reach."
    • "The biggest challenge for us is the licensing model and the cost of OutSystems."

    What is our primary use case?

    We use OutSystems to analyze disparate applications that are about to become obsolete.

    As we currently can't afford it, we are still in the testing and evaluating phase.

    What is most valuable?

    You can use this solution to build applications very rapidly. It can also easily be deployed on mobile devices and applications as well.

    What needs improvement?

    The biggest challenge for us is the licensing model and the cost of OutSystems. The apps that we are interested in have a very large user-base and OutSystems drastically ramps those costs up.

    For how long have I used the solution?

    I have dealt with this solution for roughly 18 months.

    What do I think about the scalability of the solution?

    We have no complaints surrounding both the scalability and stability of this solution.

    Which solution did I use previously and why did I switch?

    We use ServiceNow for CMDB and ITSM related needs; we don't use ServiceNow for application development, so for us, the two aren't comparable. I don't have any experience with SericveNow's capabilities in that space. 

    How was the initial setup?

    Our team had no issues with the technical side of the initial setup. Ultimately, they were able to create prototypes and build apps really quickly. But I think where we failed was with the commercial side of it, in terms of the licenses and the costs surrounding deployment.

    I believe our functional labs were up and running within a couple of days; however, we have not deployed it on a wider scale as we can't afford to.

    What about the implementation team?

    Our in-house team of one or two people took care of everything.

    What other advice do I have?

    OutSystems is a good solution, but it's not cheap. 

    On a scale from one to ten, I would give this solution a rating of five. The technical features are good, but the actual commercialization is out of reach.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1401765 - PeerSpot reviewer
    Director Technology at a tech vendor with 10,001+ employees
    MSP
    Aug 20, 2020
    You can keep running your applications because it's on .NET and hosted centrally
    Pros and Cons
    • "One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform."
    • "I think OutSystems provides one of the best trainings out of all similar platforms."
    • "The integration points need to be increased. People have also started to adopt this solution for their regular needs. That means it's not only the big enterprises that are adopting this solution. There are also small and medium enterprises that are adopting it. I've read that where you have large deployments, OutSystems starts to crumble a bit. That is the idea that no customer would know at the beginning and would also not like to hit the wall there. When it is on the client, there are a lot of applications already on low-code, and then suddenly you realize that you want to do some big applications, and you face hurdles. This is the general feedback for all such platforms."
    • "I've read that where you have large deployments, OutSystems starts to crumble a bit."

    What is most valuable?

    One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform.

    What needs improvement?

    The integration points need to be increased. People have also started to adopt this solution for their regular needs. That means it's not only the big enterprises that are adopting this solution. There are also small and medium enterprises that are adopting it. 

    I've read that where you have large deployments, OutSystems starts to crumble a bit. That is the idea that no customer would know at the beginning and would also not like to hit the wall there. When it is on the client, there are a lot of applications already on low-code, and then suddenly you realize that you want to do some big applications, and you face hurdles. This is the general feedback for all such platforms.

    For how long have I used the solution?

    We have been there with OutSystems for two and a half years to three years now. 

    What do I think about the stability of the solution?

    Stability could be from multiple perspectives. From an enterprise perspective, it is the stability of the company. For example, most of the enterprise ERPs are SAP, so I don't have to check twice if a product is okay. 

    It's the IT strategy a company is taking, which is effectively what they're going to do for the next five years. They're going to onboard a lot of applications onto this platform. So stability-wise, of course, the scale of the company is not so big, whereas large enterprises could say that it's stable as an organization.

    Coming to the other part of the stability which is at the platform-stability level, I think that the features and the support that they provide are quite good, and because it is horizontally scalable, so it doesn't matter there.

    What do I think about the scalability of the solution?

    It has good scalability in terms of the target platforms, multi-tenancy, or hosting on multiple clouds.

    How are customer service and technical support?

    My team has been interacting with technical support and their feedback is good. Their training is good. I think OutSystems provides one of the best trainings out of all similar platforms.

    How was the initial setup?

    The development environment is quite easy. You install it out of the box, and it works. It's a one-click install there. I have not been involved with Enterprise setup, so I do not have any comments on that.

    What about the implementation team?

    We primarily suggest the IT and OutSystems work together for the setup.

    Which other solutions did I evaluate?

    If I talk about enterprise-level implementation, we work very closely with Siemens, which is where Mendix comes from. We are partners with Siemens, and that's where it helps us in developing applications on Mendix because we get good community support there. I'm not sure how things are otherwise. 

    For OutSystems, it is more of community support and a kind of library they have, in terms of the reference implementation of libraries, which can be applied.

    For the industrial and enterprise nature of work, that is, for B2B scenarios, Mendix fares well. OutSystems might have a slight advantage for B2C scenarios. I would say that they are equivalent in most of the aspects. There are certain features that Mendix provides which OutSystems does not provide. Similarly, there are areas where OutSystems fares good but Mendix does not. I would rate Mendix and OutSystems the same. 

    The initial adoption of Microsoft PowerApps is a little bit of a hurdle. If that's overcome, then other things would be reliant. When we talk about PowerApps, we talk about the whole Microsoft ecosystem, that is, Microsoft Flow, Microsoft PowerApps, Microsoft Power Automate, which effectively brings a lot of power in terms of an ecosystem. 

    If I have to go with applications related to Microsoft Office 365, I might go for PowerApps. If I need external integrations and things, where they provide premium APIs and things, it becomes a little bit of a challenge. 

    Development-wise, PowerApps could provide a free version. They always have but it's quite restricted. If you download OutSystems or Mendix, you could do anything with the free version. That's where, in terms of acceptance, PowerApps gets a little restrictive because you need a license to evaluate it. If it is not restricted, there'll be more adoption. Of course, you can restrict deployment, the size, and all that, but development capabilities should not be restricted.

    What other advice do I have?

    The value proposition is not clearly visible out of these platforms as yet. Your penetration level will be decided based on if you are able to reach small and medium enterprises. If I compare something like Zoho with OutSystems, Zoho is getting good traction by purely focusing on the small and medium enterprises. These kinds of things could be game-changers in the future. 

    That's where the licensing model becomes a little cryptic. Of course, for enterprise, it makes sense at certain times, and it does not at certain times. The licensing models are one of the things that could be improved there and changed in terms of adaptability.

    OutSystems is quite a mature platform. OutSystems provides a lot of capabilities as such. However, it's not a one-size-fits-all kind of solution. Based on the needs, the platform that would be the most suitable one should be decided. 

    I would rate this solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    Real User
    Dec 3, 2019
    Great platform, very stable and it does automatic dependency checking: very useful for enterprise environments
    Pros and Cons
    • "You can go huge - so it is definitely a scalable solution."
    • "OutSystems is extremely stable; we are replacing complete back-end systems with it and are in progress to do complete mainframe replacements with it."
    • "It needs improvement in the AI capability."
    • "The technical support is quite good, although it could be better: it currently fluctuates a little depending on how busy they are."

    What is our primary use case?

    We don't sell OutSystems as a separate solution. We sell it as a platform. And then you win a lot of solutions on top of it. So that can be a second process, it can be a middle phase, it can be a portal, it can be many things, but it is useful for small apps to complete ERP systems and everything in-between.

    How has it helped my organization?

    It supports implementing Agile at scale, as it enables working in an iterative way, and it is very fast. Time to value as a result has dropped significantly!

    What is most valuable?

    What I like most about this solution is that it does automatic dependency checking in enterprise environments, which means that the application will automatically test if it can work in the environment of the customer or not. Instead of only having to find it out when it is too late. Normally, if you build software, you test it and then you deploy it. In the real world, it sometimes happens that it does not work and then you quite often have to figure out why is it happening. So this step is completely taken away because OutSystems tests the functionality of the software against the existing systems in an automatic session and that is very valuable.

    What needs improvement?

    Something that can be improved is that I would like them to be a little more flexible in the area of containerization. They're currently running on Docker on Windows, but I think they should also support Docker on Linus too. Needs a little more effort.

    For how long have I used the solution?

    I've worked with OutSystems for many years now - I've worked with it, I've implemented it, and we use it in our company too.

    What do I think about the stability of the solution?

    OutSystems is extremely stable. We are replacing complete back-end systems with it, and are in progress to go complete mainframe replacements with it.

    What do I think about the scalability of the solution?

    You can go to huge back-ends with OutSystems - so it is definitely a scalable solution.

    How are customer service and technical support?

    The technical support is quite good, although it could be better: it currently fluctuates a little depending on how busy they are. Also it depends on your contract (what level of support you have).

    How was the initial setup?

    The initial setup is super simple and you can do it from your desktop. That is if you only want to implement the platform, but if you have a more complex enterprise setting, then it will be a little more complex and you will have to do some configuration, and up-front think about what functionality you expect to need (particularly if you chose to run on a native AWS or Azure environment so that you can make full use of all the functionality of those 2 CLoud environments. If you do not know exactly how the platform works and what it can do, you can implement certain things and redo a few things. But that's not a deficit. More power comes with more responsibility, l always say. 

    What was our ROI?

    That depends on the kind of solution you are building and at what speed: the more you build, the higher the ROI.

    What's my experience with pricing, setup cost, and licensing?

    For a single application, it's too expensive, but that's also not what the OutSystems aims for. Personally I don't think that's the smart approach. Their model is really based on platform and not every customer is ready to adopt a platform at the start. So, as a result, they actually limit their own success and results at the moment. But that isn't a huge issue. If you look at the value of the platform, I think the pricing is fair.

    Which other solutions did I evaluate?

    We looked at multiple alternatives, including (but not limited to) Appian, Betty Blocks, Mendix, Kony , Pega etc. They all have their own stronger and weaker points, yet we chose OutSystems as it is the most suitable platform for an Enterprise environment. As we do end2end transformations, this is why we chose OutSystems.

    What other advice do I have?

    I will rate OutSystems a nine out of ten because if you look at other solutions, they do not have the functionality, the scalability and the performance of OutSystems, even if their prices are lower. So if you need a platform for a large organization, OutSystems is the one. 

    To make it the perfect solution, it needs improvement in the AI capability. I would say that it would be nice to augment the functionality for the citizen development even further and augment the cloud's platform controls so that you can more easily run in a hybrid cloud environment too. Next to better branching options.

    A word of advice to others is that they should align the business and IT because many people look at it from a technical point of view. And that is another really smart thing to do because it is really about driving the value. Because I've seen customers that bought either mandates or OutSystems or any other platforms and a lot of them had difficulties in getting the value out of it. And the reason was because if the IT or individual departments don't know how to define the proper user requirements, and then it is too difficult to successfully deploy it. It is therefore very important for the business and IT team to work together because that is the most common mistake people make. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    PeerSpot user
    CEO & Founder at RiskBucket.net
    Real User
    Mar 25, 2019
    You need jQuery/CSS skills for customization of the GUI
    Pros and Cons
    • "Fast for server-side development."
    • "Reporting is very light."

    What is our primary use case?

    Created an operational-risk-management and issue-management application.

    How has it helped my organization?

    We got discounted pricing from them in writing and built for a year, but now they require 50% more.

    What is most valuable?

    • Fast for server-side development. 
    • Easy to learn. 
    • GUI is good.

    What needs improvement?

    • You need jQuery/CSS skills for customization of the GUI. 
    • Reporting is very light. 
    • No built-in BI.

    For how long have I used the solution?

    Trial/evaluations only.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user877131 - PeerSpot reviewer
    IT Application Developer at a hospitality company with 5,001-10,000 employees
    Real User
    Jun 4, 2018
    Refactoring with TrueChange is very simple
    Pros and Cons
    • "Refactoring with TrueChange is very simple."
    • "Their out-of-the-box UI is quite good."
    • "Speed of delivery: We were able to reduce development time by 30%."
    • "When shared extensions are updated, all the applications are redeployed."
    • "Mobile apps should have been fully native."
    • "Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE."

    What is our primary use case?

    The primary use case is to build applications for internal users.

    How has it helped my organization?

    • Speed of delivery: We were able to reduce development time by 30%.
    • Able to automate manual processes in various departments.

    What is most valuable?

    • Great built-in features to get us up and running in no time.
    • Their out-of-the-box UI is quite good.
    • Easy deployment
    • Refactoring with TrueChange is very simple.
    • Monitoring and logging are built into it.

    What needs improvement?

    • Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE.
    • When shared extensions are updated, all the applications are redeployed.
    • Mobile apps should have been fully native.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free OutSystems Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free OutSystems Report and get advice and tips from experienced pros sharing their opinions.