Planview Daptiv Reviews and Pricing

it_user149691

PMO Project Manager, PMO / QA at a financial services firm with 5,001-10,000 employees

Aug 31, 2014

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Get a firm grasp on the cost to implement, support, etc. since you will have to configure it yourself.

Pros and Cons

"Reporting of IT capacity available for first time, time sheets available for first time."

"I would say there is too much work that has to go into the configuration up front and for the first 6 months to 1 year after, which costs time, money, and resources, and it is not a very advanced tool and seems interface-wise to be behind the times."

What is most valuable?

Dashboard, reporting, capacity vs. demand, time sheets

How has it helped my organization?

Reporting of IT capacity available for first time, time sheets available for first time.

What needs improvement?

I don't work at the company anymore where we deployed this, but would say there's too much work that has to go into the configuration up front and for the first 6 months to 1 year after. That costs time, money, and resources. Not a very advanced tool. Seems interface-wise to be behind the times. Also, every time you want to engage upon improvements you have to re-engage the vendor and eat up more time and money. The security is not very robust, and the vendor did not seem to have a detailed handle on the infrastructure information, root cause of system slowness, etc.

For how long have I used the solution?

11 months

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What was my experience with deployment of the solution?

System slowness, Configured incorrectly as well. I was not on the original deployment. I was brought in to improve what the first deployment messed up. Missed the real process requirements and configuration thereof.

What do I think about the stability of the solution?

Yes

What do I think about the scalability of the solution?

Yes

How are customer service and support?

Customer Service: 6 out of 10. Hard to get a hold of anyone with urgency, root cause analysis, leadership, etc.Technical Support: 6 out of 10. We had to figure a lot of things out ourselves, and to have stellar hands-on service cost more money, which is not the case with other tools from what I understand and recall.

How was the initial setup?

Very complex. Had to be totally configured.

What about the implementation team?

Initially, on the first deployment, the vendor and the company did the implementation. We had to redo it. Had to bring in another contractor, re-engage the vendor, etc.

What other advice do I have?

Get a firm grasp on the cost to implement, support, etc. since you will have to configure it yourself. Also, to have stellar service you will have to pay more.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user149532

IT Strategy Consultant at a comms service provider with 1,001-5,000 employees

Aug 30, 2014

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Start small and build -- give the users time to fully adopt the features

Pros and Cons

"I implemented for a large client of mine and saw them quickly get up and running and leverage Daptiv to help them manage their IT demand from their internal customers."

"Limited unless you purchase additional support hours."

What is most valuable?

<ul> <li>Portfolio View (built from a top down perspective to support senior management reporting)</li> <li>Excellent reporting</li> <li>Resource Allocation/Capacity Planning function</li> </ul>

How has it helped my organization?

I implemented for a large client of mine and saw them quickly get up and running and leverage Daptiv to help them manage their IT demand from their internal customers. But putting in Daptiv's PPM tool they were able to in a very short period of time:

Show all projects (demand) in their portfolio -- in-progress and backlog -- by organizational unit
Show how many hours they were spending by project vs. "keep the lights on" efforts and
Provide better estimates of when new projects potentially could be started by measuring resource allocation and capacity

What needs improvement?

Would always like to see improvement in the Resource Allocation and Capacity Planning features -- these are the areas that can / will give the greatest ROI so improvement would always be welcomed. Easier to work with, more "what if" capabilities (looking at not just in-progress projects but adding in backlog projects) and even stronger reporting would be welcome. This same feedback applies to all of the PPM tools in the SaaS based leadership Magic Quadrant.

For how long have I used the solution?

Approximately 2 years

What was my experience with deployment of the solution?

Nothing major -- just normal learning curve issues

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

Not to date

How are customer service and technical support?

Limited unless you purchase additional support hours.

Which solution did I use previously and why did I switch?

Yes, switched for greater features/functionality.

How was the initial setup?

I found it to be relatively easy to configure and roll-out.

What about the implementation team?

Did most internally but did use some additional hours by an implementation partner (who was excellent).

Which other solutions did I evaluate?

Yes -- AtTask, Innotas, Instantis

What other advice do I have?

Like any other software package -- phase your implementation. Start small and build -- give the users time to fully adopt the features -- but have a set schedule (implement quickly with features rolled out every 60 days). Don't assume that the users can pick it up on their own -- train the users -- success depends not on them just knowing how to do something in the PPM -- you also might need to provide good project management training too.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.