We are using this solution for confidential files that are not to be shared with the public. We are also using it to monitor the attachments that are received from the external world and that have been directed through personal websites or personal email addresses.
Dynamic runtime engine and good protection, but needs better support and a single console
What is our primary use case?
How has it helped my organization?
Proofpoint's major module is email protection. Most of the spam emails that have been directed towards our organization have been locked by Proofpoint. So, we have escaped from threat hunters.
Proofpoint has been able to catch, to a maximum extent, the things that are sent by employees, knowingly or unknowingly, over the internet. We were alerted many times that something is not happening as per the rules.
What is most valuable?
It has a dynamic runtime engine, which gives it an advantage over Prisma that has a static engine. In Prisma, we have to do additional malware analysis, which is not required in Proofpoint.
What needs improvement?
We are using the TRAP console that has a Linux-based UI, which is not user-friendly. The TAP console looks very advanced. Currently, we are maintaining three different consoles, and it is sometimes hard to switch between them or try to grab the data.
Customization can be improved in a much better way.
The KB documents that they have published should also be improved. Their technical support should be improved in terms of response time. It can take a couple of days for the support agents to get back. Microsoft and Okta provide support in a couple of hours.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is very stable because it is comparing all the values with the runtime engine, which is being updated on an everyday basis. In terms of stability, Proofpoint is very good.
What do I think about the scalability of the solution?
In terms of scalability, Proofpoint is doing very well.
How are customer service and technical support?
We have two to three issues per month. We contact Proofpoint's customer support for these issues. I am a major point of contact for support. If I am not able to resolve an issue, we will be reaching out to them.
Proofpoint can take a couple of days to get back. I also deal with other applications from Okta and Microsoft, and we get the support within a couple of hours. There is a lot of difference between a couple of hours and a couple of days. So, Proofpoint's support should be improved. Okta and Microsoft are also able to do a Zoom or video call, but Proofpoint provides support only through email communication. Only if you request, it would be a Zoom or video session.
How was the initial setup?
Its initial setup is of medium complexity. It is neither very easy nor very hard.
What about the implementation team?
We did it ourselves.
What other advice do I have?
I would first recommend Microsoft and then Proofpoint. The main reason is the console. With Proofpoint, we need to switch between different consoles, whereas with Microsoft, everything can be accessed through a single console.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
