Qualys Patch Management Reviews

By implementing this solution, we wanted to fix vulnerabilities as soon as possible in both software and operating systems. Qualys Patch Management gives us the power to solve vulnerabilities quickly and keep our environment safe.

We have not yet seen many benefits because we are still deploying patch policies. We are doing that first with a test group. We have not done 100% patch management. By next month, we will have 100% management through Qualys Patch Management. We expect to see about 99.9% of assets updated all the time. We have great expectations.

We can create rules based on risk. We do not make it 100% automatic for servers because there is a higher chance of issues, but for PCs, we can do 100% automation. Based on the risk for an operation, we can create some sort of policies.

We are deploying both Qualys Vulnerability Management and Qualys Patch Management. Qualys Vulnerability Management was deployed one month ago. For the last month, we have been working to deploy Qualys Patch Management. They are being deployed side by side. The benefit of this is that Qualys Patch Management can solve all the vulnerabilities found by Qualys Vulnerability Management. One part of the tool detects the vulnerabilities and then the other part fixes them. They work together.

Patch Management will help reduce our organization's risk, but it is hard to say how much it will reduce the risks.

Policy enforcement requires less time for my team because users cannot avoid applying updates. The user can skip two or three times or for a maximum of eight hours. After that, there is no way to avoid it. It helps us keep the environment safe.

Its implementation is too recent to make any judgments about areas needing improvement. In terms of pricing, of course, it is not free. Cheaper is always better. If possible in the future, it would be good if it is cheaper.

It has been deployed very recently and we are still in the process of deploying it throughout our organization.

So far, stability has been good with no issues.

I know that as a cloud solution, it would be easy to scale, but I do not have any experience with it. We just deployed it, so there is no need to scale at this time.

I have not had to contact support, so I cannot comment on customer service.

We previously used Microsoft WSUS. However, it did not offer the same level of management and enforcement as Qualys Patch Management.

Qualys Patch Management gives me all kinds of management options. I have good visibility into vulnerabilities on each asset. Microsoft WSUS does not give me this sort of management level. We also could not meet the expectation of a 99.9% patch rate with Microsoft WSUS.

It is too early to determine the return on investment.

The licensing cost is more than 2,000 for the whole Americas region.

We have not integrated Qualys Patch Management with CMDB or ITSM tools for ticket management. This Qualys Patch Management deployment is done at the Americas region level, and the ITSM that we have in place is only in South America. Companies in the Americas region do not have ITSM, so there is no integration yet.

I would rate Qualys Patch Management an eight out of ten.

Mostly, I've used it because I'm working in the Vulnerability Management Team. I've done the POC for Patch Management and then handed over the product to the Patch Management Team, which handles the patching. I tested the module by Qualys, exploring the functionality of the Patch Management module, such as available patches. All these tasks were completed by me before procuring the product, and then access was provided to another team that uses it for patching. As part of the Vulnerability Management Team, my work involves overseeing the entire Qualys product, including VMDR, FedRAMP, cloud agents, and other functionalities.

The first thing I would say is the ease of use. It's so user-friendly that even a newcomer in IT can use it directly. It helps reduce our attack surface by patching all software vulnerabilities and deploying patches directly from the console. The connection and integration between different tools are excellent, allowing continuous monitoring of the types of patches released, which can be quickly deployed onto the systems. The dashboards help identify what type of patch I want to deploy and which patches are missing.

There is room for improvement in the inclusion of more patches. That's the only improvement I would suggest. Not all patches are available on Qualys, so they need to get licenses for other patches as well. That would be more helpful.

I have used the solution for 3 years.

It's quite stable. I would say it’s a nine.

Scalability, it's dependable.

Technical support, I would say it’s about seven and a half.

We used BigFix before.

For Patch Management, the testing part took about one to two weeks. Procurement took one week because it was pending with the procurement team. Overall, I guess it took about a month.

We have saved time and resources by detecting vulnerabilities, which helps us patch many assets. I can't quantify it exactly, but it's significant as it prevents vulnerabilities from being exploited. If those vulnerabilities were open and we did not have Qualys or similar solutions, we would have been at risk of attacks. I cannot give a specific number, but having a Vulnerability Management tool has a significant impact.

These two tools are completely different. BigFix is a full-fledged patching tool where you can directly apply patches but cannot view vulnerability data. On Qualys, you can see vulnerabilities and deploy patches directly. It offers a different perspective by allowing you to view a vulnerability and deploy a remedying patch. Qualys acts like both a vulnerability management tool and a patching tool, which is quite beneficial. Tools like Nessus, Rapid7 handle vulnerability management, while BigFix, SCCM handle patching.

I would recommend it because of its ease of use and integration as both a Vulnerability Management and Patch Management tool. I rate it nine out of ten.

We use Qualys Patch Management to fix patch vulnerabilities in our environment. We're dealing with machines that have pending updates, and we need to configure our console.

In Qualys, we configure Tanium, and Qualys acts as a collaborator with Tanium in our environment. We address machine details, compare with SSCM tools, and manage assets and hardware. Qualys allows us to automate and fix patches through the tool, achieving a compliance rate of over 95%.

In our environment, the application sometimes crashes, requiring improvement. Additionally, the user interface could be made easier to use, especially for system administrators.

I have been using Qualys for about one year.

We have sometimes escalated questions due to application crashes, which need improvement.

We previously worked with Microsoft Endpoint Configuration Manager (SSCM) for about two and a half years, yet faced issues with achieving target compliance.

I was not involved in the initial setup of the Qualys solution.

I am not able to give a proper answer regarding the return on investment.

I am not familiar with the pricing or setup cost of the Qualys solution.

Compared to other tools, Qualys is better due to its automation capabilities, which allow us to achieve high compliance rates. 

I rate Qualys Patch Management a ten out of ten.

Qualys Patch Management is used to address and remediate server vulnerabilities. It provides a dashboard with information on remediation steps, vulnerability severity, impact, and other relevant details. This tool effectively manages and mitigates security vulnerabilities, ensuring the security of our infrastructure.

Qualys Patch Management provides visibility into our infrastructure's security vulnerabilities, enabling us to demonstrate to external auditors that our infrastructure is secure and vulnerabilities are mitigated. This has strengthened our security posture and significantly improved our overall security.

The TrueRisk automation helps us remediate vulnerabilities without involving our security team.

Qualys Patch Management provides a single source for asset and vulnerability monitoring, allowing us to view remediation status and severity levels from a centralized dashboard.

It is user-friendly and easy to learn, even for someone without experience, enabling them to master the tool within four days.

Qualys Patch Management has helped reduce our organization's risk by 70 to 80 percent.

The most valuable feature is the ability to search for vulnerabilities using their QID. This provides comprehensive information, including severity, CVE, and impact, in an informative dashboard. This allows for a clear understanding of the scope of the infrastructure affected and the specific servers impacted.

The Qualys agent sometimes encounters authorization issues, leading to inaccurate vulnerability reports. Additionally, server updates cause duplicate assets to appear, hindering accurate asset identification.

I have been using Qualys Patch Management for approximately two and a half years.

I would rate the stability of Qualys Patch Management as nine out of ten.

I would rate the scalability of Qualys Patch Management as eight out of ten.

Qualys' technical support is good. We raised some issues, and their response was quick and effective, resolving everything on time.

Positive

The initial setup for one or two servers was straightforward and did not take much time. It was set up before I joined the organization, so my direct experience with a larger-scale setup is limited.

I would rate Qualys Patch Management eight out of ten.

We have three environments: production, development, and QA. To perform patching, we must coordinate with the application team and schedule downtime. Due to the critical nature of the business application running on the production servers, we cannot automate patching; instead, we use satellite servers.

Our organization has between 20 and 30 people who use Qualys Patch Management.

In the two and a half years I've used Qualys Patch Management, I haven't observed any need for maintenance on the tool.

Qualys Patch Management is a valuable tool for large organizations seeking to maintain a secure infrastructure.

Our use cases for Qualys vary depending on the client. I work for a Paris-based French company that provides cybersecurity and metadata services to multiple clients. We primarily use Qualys to check the core infrastructure that hosts everything, scanning and remediating vulnerabilities.

We work with multiple teams, so if we identify a patching issue using Qualys, we might need to escalate it to another department. For example, if we identify a vulnerability in a CI/CD tool the DevOps team uses in Terraform, we're not supposed to touch it. We recommend a time frame for the DevOps team to apply the patch. If the issue is high-severity, they may need to address it as soon as possible. We run the scans, get the reports, and create recommendations.

We have integrated Qualys with our homegrown ticketing tool, but we plan to migrate to ServiceNow. It's a gradual process. Microsoft Sentinel, our SIEM solution, sends alerts to our internal detection and monitoring tool, which ServiceNow will soon replace. Our SIEM tool is responsible for monitoring the overall risk, while we use Qualys to report vulnerabilities that need to be patched.

Qualys improved productivity and efficiency after we became certified and familiar with the tool. However, our efficiency ultimately doesn't rely on us. We're not free to do whatever we want because we need to wait for the approval of our bosses or clients. We only note everything on our customized reports inspired by Qualys' core reporting. 

Our clients typically have a 30 percent security score, and we aim to raise that to at least 90 percent through patch management and vulnerability monitoring and detection so their infrastructure security improves daily.  

Qualys' best feature is its reporting. At first, it may seem a little complicated to a beginning user, but it's helpful once you get used to it. Most of these scans run automatically. We set the scans up for the client to run at daily, weekly, or monthly intervals, depending on how critical the server or other hardware is.

According to the scan target, we adopt a risk-based or patch-based approach. Our company has a large SOC team that covers more than just the scanning aspect. Qualys is one tool we use. Regarding the managerial component, we have documentation and a set of steps to follow. We must also follow all the protocols, regulations, and standards, such as ISO-27000 or GDPR if you are in Europe.  

Qualys could improve its capacity to fix vulnerabilities on VMware and other virtualized environments. The reporting could also be enhanced to make it more user-friendly. It's difficult for beginners to learn.  

I have used Qualys for two and a half years.

We've had no stability issues with Qualys because most clients use high-speed fiber optic connections. 

I rate Qualys support nine out of 10. I've contacted Qualys support four or five times. They're highly efficient. There were some delays and technical issues the first time I called them, but the rest of my experiences went smoothly.

Positive

We used Nessus, but we switched. It was a company decision because it has a partnership with Qualys' parent company. Before that, we used Metasploit

Deploying Qualys was initially overwhelming, but after a lot of tutorials and testing, we got used to it. Three people were involved in the first six months, but now I'm the only one using it. We had some help from Qualys in the first few months.  

I'm unaware of Qualys' exact price, but it's more expensive than Nessus. With technological products, you need to pay to get the best. 

I rate Qualys eight out of 10. It's a great tool, and if I consulted for a client, I would recommend it.