NinjaOne and Qualys Patch Management both offer robust solutions for patch management with each product showcasing different strengths. Users indicate that NinjaOne offers better pricing and support, while Qualys Patch Management is favored for its advanced features that justify a higher cost.
Features: NinjaOne provides simple, efficient patching, seamless integration with IT management tools, and a streamlined user experience. Qualys Patch Management has an extensive vulnerability database, automated compliance reporting, and in-depth security features.
Room for Improvement: Users suggest NinjaOne should enhance its reporting capabilities, expand third-party software patching support, and improve system performance. For Qualys Patch Management, users recommend better system resource usage, optimization of the patching process on larger networks, and improving the user interface for simplicity.
Ease of Deployment and Customer Service: NinjaOne stands out with simple deployment and responsive customer service. Qualys Patch Management, albeit more complex to deploy, provides comprehensive guidance and support post-deployment.
Pricing and ROI: NinjaOne is regarded as cost-effective with quick ROI, making it suitable for budget-conscious users. Qualys Patch Management has higher initial setup costs but is considered worth the investment due to its superior features and long-term security benefits.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
With Qualys, we can save around 70 percent of time and between 30 to 40 percent of money.
We have a 50 percent return on investment due to reduced operational complexity and increased efficiency in patching and detection.
We have achieved significant time savings of 90 percent, primarily due to comprehensive oversight and visibility of security issues.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The support team is experienced and responsive.
The support team is responsive and provides detailed information.
Whenever we raise a request and mention the priority of the ticket, they respond immediately via email or call.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
Qualys Patch Management is a globally scalable product, easily handling increasing workloads and users.
They introduce new modules as needed, making Patch Management highly scalable.
I would rate the stability a ten out of ten.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is impeccable.
Overall, it is reliable.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
There is a limitation where Qualys may not always offer solutions for remediation, particularly for end-of-life or end-of-service applications.
It would be better if Qualys Patch Management identifies whether the process has failed at the first instance and provides a retry button or retry mechanism, allowing retries for failed patches.
For critical options, they could make them red, green for medium, and blue for less significant options.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
We get many more features at the same price as other solutions such as Microsoft SCCM.
The pricing is reasonable and less expensive than the previous tool.
We found it costly compared to other vendors.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
We have been able to apply workarounds for zero-day vulnerabilities efficiently.
It provides insight into the organization's security posture and keeps databases updated with new CVEs.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
Qualys Patch Management optimizes patching and vulnerability remediation through automation and intelligence insights, accelerating the process by 43% and improving patch rates by 90%. Its integration with CMDB and ITSM tools speeds up ticket closures by 60%, effectively reducing the attack surface while freeing IT and security resources. This cloud-based solution bridges the IT-security gap, making it essential for cybersecurity.
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